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The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. This role will be focused on the Department for Work & Pensions (Targeted Case Review). The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: • Client Satisfaction, • Clear and transparent internal financial awareness, • Strong governance, • Management of account managers (where applicable), • Delivery of gross margin commitments Responsibilities • Senior day-to-day client contact, • Financial forecasting, • Input top line sales and direct costs taken from operations into contribution reporting where applicable, • Tracking budget vs actual, • Monthly GM tracking, • Full action plans where GM falls below target, • To identify Farming & Growth opportunities and pass these to the VP Client Services, • Ensuring clear communications between the client and internal stakeholders, • Contractual commitments and deliverables, • Contract Change Notes / Variations, • Strong governance – ensuring a clear audit of decisions, • Driving continuous improvement agenda, working in partnership with TP Digital colleagues, • Overseeing production and accuracy of MI, • Invoicing and accounts receivable / aged debt, • Working with Operations on tactical delivery / decisions of the account running, • Weekly, Monthly and Quarterly review packs, • Delivery of weekly, monthly and quarterly business reviews, • Monthly / quarterly KSAT dip checks, • Implementing client account plans, • Change control Candidate criteria - what we are looking for: Experience • Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective, • Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance, • Ability to demonstrate how you have added value to a client’s business / service provision (client centricity), • An understanding of the metrics used and the pricing structure in operation within the contact centre environment, • Experience of financial forecasting and invoicing, • Competencies and specific skills, • Solid understanding of how Account Management can influence achievement of business objectives, • An understanding of how to work proactively and positively in partnership with both operations and client priorities, • Excellent professional interpersonal skills., • The ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Ability to influence and negotiate with others, • High level of numeracy and literacy, • Committed, enthusiastic, positive, resourceful and resilient

Managing Consultant ATA Recruitment (Trading name of Ganymede Solutions) Sector: IT & Technology Recruitment Location: Leicester LE3 Salary: £37,000 - £42,000 basic (DOE) + up to £5,000 car allowance, Uncapped Commission, Benefits Build something from the ground up with the backing to succeed. ATA Recruitment is launching a new IT & Technology recruitment division from our Leicester office and is seeking an experienced 360 IT/Tech Senior Recruitment Consultant to lead its development. This is a genuine opportunity to create and grow a specialist desk, shape a new market offering, and establish yourself as a subject-matter expert within a well-backed, ambitious business. You’ll have the autonomy to build your own desk and influence the direction of the division, while benefiting from the stability, infrastructure, and leadership support of an established recruitment brand. For the right individual, this role offers a clear, structured route of progression all the way to Associate Director. You’ll be supported by an experienced Senior Leadership team with a proven track record of launching and scaling recruitment divisions, while working in a collaborative, high-performance environment that values expertise, ownership, and long-term success. The Role and About You As a Managing Consultant , you will take full ownership of launching and growing the IT/Tech desk, including: • Developing and executing a go-to-market strategy for the IT & Technology division, • Winning new business and building long-term client relationships through consultative, value-led sales, • Managing a portfolio of clients and delivering tailored recruitment solutions across IT/Tech disciplines, • Sourcing, engaging, and placing high-quality technology professionals using multiple attraction methods, • Managing the full recruitment lifecycle from business development through to placement and aftercare, • Demonstrated success in a 360 IT or Technology recruitment role, • A strong track record of selling recruitment services and delivering consistent placements, • Deep market knowledge within a defined IT/Tech vertical, • The confidence and credibility to operate as a trusted advisor to clients, • Ambition to grow a desk into a division and progress into senior leadership, • Build Your Own Division: Full autonomy to create and grow an IT/Tech desk with long-term vision, • Uncapped Earning Potential: Highly competitive commission structure with no ceiling on earnings, • Leadership Progression: A clear and achievable pathway from Principal Consultant through to Associate Director, • Backed by Stability: Support from a financially secure, ambitious recruitment business with strong infrastructure, • Recognition & Influence: Your success directly shapes the growth of the business, with recognition to match If you’re an experienced IT/Tech recruiter looking to build something meaningful, with the autonomy to lead and the backing to succeed, we’d welcome an informal conversation. Get in touch today to discuss how ATA Recruitment can support your next career move and long-term ambitions. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Principal Consultant ATA Recruitment (Trading name of Ganymede Solutions) Sector: Contract Recruitment Location: Leicester (LE3) Remuneration: Up to £37,000 basic (DOE) + up to £5,000 Car Allowance, Uncapped Commission Take the next step with an employer who backs your ambition! ATA are expanding our team in Leicester and looking for a Principal Recruitment Consultant to join our Contract Engineering desk. It’s a busy, high-value market where your placements make an impact, your relationships matter, and your hard work pays off. At ATA Recruitment, progression is real, your desk is yours to grow, and your success is in your hands. This is your chance to build a career you actually control, within a company that invests in its people. We provide all the tools and support you need to succeed and prioritise your personal development. Our Contract division is led by an experienced Associate Director with over 20 years in the business and the market. You’ll benefit from their guidance while being part of a high-performing, collaborative, and supportive team. The Role and About You As a Principal Recruitment Consultant, you’ll take full ownership of your desk from day one: • Build lasting client relationships through consultative, quality sales - not just cold calls or KPI-chasing., • Manage your own portfolio of businesses, delivering recruitment solutions that clients come back for., • Source and engage top talent using job boards, LinkedIn, and direct outreach., • Run end-to-end recruitment projects and see the results of your efforts in every placement., • Proven success in a 360 recruitment role (Engineering experience is a plus)., • Confidence to build genuine, long-term relationships with clients and candidates., • Ambition and drive., • Organisation and focus under pressure., • Desire to take ownership of your desk and build a career where your success is yours., • Earn from Day One: Uncapped commission lets you start earning immediately., • Clear, Visible Progression: Real career development with 10-tier progression structure and examples of success from within our business., • Own Your Desk: Freedom to grow your portfolio and build long-term client relationships, with guidance from experienced leaders., • Recognition That Lasts: We celebrate success through career moves, team incentives, and genuine recognition of your achievements. If you’re ready for real ownership, uncapped earnings, and career progression that doesn’t feel like empty promises, contact us today for an informal chat about how ATA Recruitment can help you take your career to the next level. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

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