Service & Maintenance Manager
3 days ago
Crewe
MAINTENANCE MANAGERCREWEUP TO £50,000 + PROGRESSION + GREAT CULTURE + MON-FRI Get Recruited are recruiting on behalf of a highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors. They are seeking an experienced Maintenance Manager / Head of Service & Maintenance to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams.You'll take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This is a fantastic opportunity for a strategic leader who thrives in a fast-paced, technical environment and is passionate about building high-performing teams.This opportunity would suit someone from a Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.THE ROLE: • Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards, • Managing installation teams, service engineers, and service administration functions, • Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards, • Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness, • Acting as the senior escalation point for major service issues and key client relationships, • Driving continuous improvement across service processes, systems, and delivery models, • Managing the department budget including forecasting, cost control, and financial performance, • Improving service revenue, contract profitability, and operational cost efficiency, • Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability, • Developing KPI dashboards and reporting to monitor operational performance and service outcomes, • Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management, • Proven experience leading a service, maintenance, or operational function within a technical environment, • Currently in a Sor similar role, • Strong leadership skills with experience managing engineering, installation, or service teams, • Commercially aware with experience managing budgets and operational performance, • Confident stakeholder manager with strong client-facing experience, • Analytical and data-driven approach to performance improvement, • Comfortable operating in a fast-paced environment with multiple priorities, • Strategic mindset with a proactive, hands-on leadership style