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Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities • Build and maintain strong, senior-level customer relationships., • Own the end-to-end success of strategic and business-critical customers., • Ensure services meet contractual commitments, SLAs, and customer expectations., • Lead and manage onsite service teams., • Drive customer satisfaction, retention, and advocacy., • Identify service risks, issues, improvement opportunities, and growth potential., • Manage customer escalations to timely resolution., • Report on service performance, customer health, KPIs, and SLAs., • Collaborate cross-functionally to deliver continual service improvement., • Contribute to account strategy, communications, and business development., • Champion a “Our Customer, One Roc” culture and coaching mindset. Essential Skills & Experience • 5+ years’ experience in IT service management or large-scale IT service delivery., • Strong stakeholder management, including C-suite engagement., • Experience leading or coaching teams., • Excellent communication, organisation, and customer-focused skills., • Comfortable in fast-paced, high-pressure environments., • Eligible and willing to obtain Security Clearance. Desirable • Experience working for a Managed Service Provider (MSP)., • Strong understanding of enterprise technologies., • Experience driving operational or process improvements. Who You Are • Customer-focused, proactive, and solutions-driven., • Resilient, adaptable, and commercially aware., • A collaborative leader with a strong “One Roc” mindset. What We Offer • Enhanced holiday allowance – 25 days annual leave plus bank holidays., • Holiday Purchase Scheme – option to buy up to 10 additional days each year., • Enhanced Employer Pension Contributions – 5% employer contribution., • Private Medical Cover, • EV Salary Sacrifice Scheme., • Enhanced Family-Friendly Policies.

Intro We're expanding our sales and marketing team and have an opportunity for a part time or full time, telephone sales person. The role is focussed on discovering new opportunities and booking meetings, that will then be managed jointly with yourself, and account manager(product knowledge and proposal writing) and technical consultant(Technical pre-sales advice for the customer and specifications). You are rewarded at the point of discovering and booking the qualified meeting and then again if we are successful in winning the customer and opportunity. meaning that there is lots of opportunity for learning and self development, but the commission structure is also very strong. We have a pretty cool careers page, that will give you some insight to our awesome team and great working environment. Have a quick look! Careers – breathe technology Company Description Breathe Technology LTD is a forward-thinking and successful business specialising in providing IT solutions and services. We've been around since 2003 as one of the longest standing IT and Cyber Security Providers in the area, working with Businesses and Schools. The company is committed to delivering innovative and best in class IT services at best value, that empower businesses and schools to achieve their goals. We're pretty hot at what we do! Breathe is known for its customer-focused approach(we genuinely care about what we do and our clients), Breathe's mission is to build strong long term trusted partnerships. We offer IT Support, Project Work, Hardware & Software Sales(Microsoft and various others), Communications(Internet, VOIP, Mobiles), Web & Digital (Websites, Hosting, Branding). Located in Girton, the company prides itself on a dynamic, modern, upmarket and collaborative working environment, fostering both personal and professional growth for its team members. Our team is what makes us great and every person is critically important. Role Description This is a full-time, office based position (you need to be in between the sales team and the engineers) for a Telephone Sales Representative specializing in IT Sales. The Office is based just outside the City Centre in Girton, with ample free parking. The role involves daily outreach to prospective clients via phone, email and social, supported by marketing campaigns and access to business intelligence tools and AI, such as Snitches/Lead Forensics/Genie AI, Lusha etc. Your goal is to reach the named decision makers(from our database), understanding their IT needs and issues, then presenting appropriate solutions provided by the company. Your main goal is to build rapport and relationships, ultimately resulting in a qualified meeting for the account manager and technical consultant to attend. However, you don't get excluded at that point and have the benefit of remaining part of the process and learning from highly experienced sales and technical people. Often, you will get the opportunity to work on deals with our Managing Director too! Our customer avatar, what they purchase and solutions to present them is completely refined and you will receive training on these. There is no guessing and you can be confident in the business and the services we offer. We are not starting out, we are looking to scale. Financially it's incentivised by a basic salary, great and unlimited commission for setting meetings/appointments and then additional commission when we sign up the customer or win the sale. We're a true tech company at heart and this role is ideal for someone that is a proven leads and appointments generator, that has strong interest in tech, business development and is driven to earn really good money. Qualifications, Experience, pre-requisites • Fluent written and spoken English as you will be dealing with business leaders and with the education sector., • Excellent communication, negotiation, and interpersonal skills, • Experienced in sales and specifically business development or lead generation. We are not looking to teach someone the basics of selling., • Not afraid to talk to people and do sales overall mediums including the phone, • Experience in sales with in a tech environment (IT, datacentre, Vendor, Distributer, Reseller, Telecoms etc) - there needs to be some experience that's relevant and an interest in IT., • Familiarity with IT products, services, • Experience in following up marketing campaigns, • Ability to build and maintain client relationships and provide exceptional customer service, • Strong organization, time management, and multitasking capabilities, • A proactive approach with a goal-oriented mindset, • Ideally someone with a good work history., • Ability to travel to the office and work from the office with the rest of the team (Part or full time options available.), • Proficiency in using customer relationship management (CRM) tools and Microsoft Office Suite, • Ideally someone with a good work history.

Company: This dynamic manufacturer who operate Globally are looking to grow their UK business. Their product offerings include a huge selection of high-end products which include Kitchens, bathrooms and other interior based products! This is an excellent opportunity for someone who is wanting to join an established team and be a part of this incredible business! The Opportunity: Kitchen Designer opportunity based in Cambridge Working on kitchen designs for the retail side of the business Working in a small team that purely focus on kitchen design and sales for the entire business Managing all the designs for the region, this will include travelling to different locations to conduct Kitchen Designs Excellent opportunity to use creative flair! Closing sales as the Kitchen Designer, conducting site surveys too The Successful Candidate: Enthusiastic personality Kitchen Design experience is essential Use of 20/20 design would be ideal but not essential! Full training is given A real team player! Someone that enjoys working as part of team and contributing Ability to design and confidently sell your designs would be great! The key point for this role is a positive attitude! MUST DRIVE About Impact Nationwide Ltd Impact Nationwide Recruitment is recognised as a key player within the Construction and Showroom recruitment arena placing people in sales, administration, commercial and project jobs enabling our established team of consultants to become experts in their field! At Impact Nationwide, we specialise in placing a varied range of personnel at all levels up to Director across the UK. The roles our sector specialist teams recruit for include: sales executive jobs, national account manager jobs, business development manager jobs, field sales jobs, retail sales manager jobs, project manager jobs, interior design jobs, designer jobs, installation manager jobs, customer services jobs, marketing manager jobs, product manager jobs, brand manager jobs, showroom jobs, branch manager jobs, sales admin jobs, admin jobs, director jobs, and export jobs. The Construction sector includes: Plumbing, Kitchens, Bathrooms/ Sanitaryware, Appliances, Kitchens, Accessories, Tiles, Flooring, Fabrics, Wallcoverings, Building Materials, Interior building products, Exterior Building Products, Facades, Roofing, Glazing systems, Doors, Drainage, Tools, Timber, HVAC, Renewables, Security and Electrical. The Showroom sector includes: Bathrooms, Kitchens, Appliances, Flooring, Tiles, Accessories, Furniture and Lighting. JBRP1_UKTJ

Our client, a prominent entity within the Defence and Security sector, is seeking a Senior Network Engineer - DV Cleared to join their team on a contract basis. This role requires working primarily at RAF Wyton with travel to RAF Waddington, RAF Digby, and Hereford. Key Responsibilities: Providing design expertise for future network upgrades, including design documents such as SDR, HLDs, LLDs, and test documentation. Building and configuring network hardware to deliver the design. Offering expertise in managing obsolescence of current networks, proposing replacement networking hardware, and identifying risks associated with shutting down and setting up new network instantiations. Troubleshooting network issues to ensure seamless operations. Acting as a network manager for the current network infrastructure. Job Requirements: Current MOD DV clearance with willingness to go through STRAP. Significant experience in IT networking within the Defence or Security sectors. Expertise in CISCO and Dell network infrastructure. Understanding of CISCO Smart Account Management is desirable. Experience in writing and maintaining design documents, including SDR, HLDs, and LLDs. Strong problem-solving abilities with a focus on network issues. Willingness and ability to travel to various RAF locations as required. If you are a seasoned network professional looking to bring your expertise to a critical project in the Defence and Security sector, we encourage you to apply now to join our client's dynamic team

Fire Alarm Account Manager/ Surveyor/ Sales Engineer- Warm business, Be a Key Account Manager - Home Based in South East for London area - MUST have Fire alarm experience quoting. Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage already (and are technic

The Account Manager role is responsible for owning and executing growth plans across an existing client portfolio. Proven track record in a customer-facing technical sales, account management or client partner role within a SaaS or B2B cybersecurity environment, with at least 2 years’ experience.

Account Development Manager Fire & Security / Service ContractsLocation Belfast, Armagh, Downpatrick, Cookstown, Antrim, Ballymena, OmaghSalary - £30,000 £35,000 + Uncapped Commission (OTE £55K+) + Car/AllowanceThe Opportunity A growing and recognised service provider within the Fire & Securit

Benefits of being a Sales Account Manager (suit Sales Engineer, System Sales, Sales Surveyor or Senior Engineer/ Manager with Fire Alarm experience) Warm and given accounts then Facilities companies to developUp to £55,000 + OTE (Uncapped) c. Fire Alarm Sales Account Manager - £c.

A leading technology company in Greater London is looking for an experienced Account Manager to focus on customer retention for their Cyber Security services.

As our business continues to grow, we are looking to recruit a new Account Manager to join the National Security team. As an NS&I Account Manager, you will build on our highly successful business and established relationships within UK National Security clients and related partners. Account Manager

The ideal candidate will have over 7 years of B2B SaaS sales experience, with a track record of managing large enterprise accounts and expertise in compliance standards specific to finance and retail sectors.

A global assurance and risk management firm is seeking an OT Cyber Security Account Manager to join their Singapore team, focusing on the APAC maritime and energy sectors. The successful candidate will lead customer engagements, drive sales growth, and collaborate with service delivery teams to enha

With a strong focus on retaining and growing an active account base while also acquiring new business, the ideal candidate will have at least 3 years of experience in IT sales.

A leading UK-based security solutions company is seeking an experienced Account Manager to deliver exceptional sales service across the South East of England.

Technical Account Manager - Global Network Security Vendor - Paying up to £180,000 OTE. Technical Account Manager – Global Network Security Vendor. As a Technical Account Manager, you will act as the trusted advisor to your customers—ensuring they maximise value from cutting‑edge network secu

A high growth technology business in the United Kingdom is seeking two Sales Account Managers to manage and grow existing accounts while driving new business in IT infrastructure and cyber security solutions.

A technology company in the UK is seeking an Account Manager responsible for selling and presenting their products to enterprise accounts.

Familiarity with SaaS and security platforms like Microsoft 365, Salesforce, or identity providers. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity. Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications

A recruitment firm in the tech industry is seeking a Cyber Security Sales / Account Manager to manage and grow a portfolio of approximately 100 existing accounts. The ideal candidate will have a strong background in B2B sales within the cyber security landscape and possess excellent skills in commun

A leading security solutions provider is seeking a Regional Account Manager to drive fire detection and electronic security installation projects across Greater London. Ideal candidates will demonstrate success in account management within a technical sector and possess excellent communication skill

A leading recruitment agency is seeking a motivated professional to develop and manage a sales pipeline in the fire and security industry.

At Acre, we’re not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Are you passionate about shaping the future of security solutions? Do you thrive in a collaborative, customer-facing environment where technical expert

A cybersecurity solutions provider is seeking an experienced Cyber Security Technical Account Manager to enhance client relationships and deliver tailored security solutions. This role requires exceptional communication skills and a robust background in cybersecurity to manage expectations and provi

A leading fire systems company in the UK seeks a Fire Alarm Account Manager to oversee key accounts within the M1/Home Counties area.

A global technology company seeks an experienced Sales/Business Development Manager to boost video security and access control solutions sales in the Greater London area. The role involves fostering relationships with key accounts, analyzing market data for strategic direction, and promoting our div

We are looking for an experienced Security Account Manager to lead the delivery of high-quality security services across a key client account. Reporting to the Account Director, you will be responsible for driving operational performance, leading security teams, and maintaining strong client relatio

A leading security services provider in the UK is seeking a Business Development Manager / Account Manager to drive growth and manage client relationships.

Focus is Fire Alarms but want client accounts to feel you as Technical Account Manager are knowledgeable of related disciplines in the Fire Industry also. Technical Account Manager - Fire alarm systems / Life Safety - Surrey, Middlesex, Kent, etc. IF YOU WORK FOR A FIRE ALARM FIA / BAFE COMPANY AND

A leading security solutions provider in London seeks a Technical Account Manager to support project design and pricing in the electronic security sector. This hybrid role involves building relationships with clients, collaborating with delivery teams, and driving growth through innovative security

A leading technology company in Greater London is looking for an Account Manager to drive sales and build client relationships for their security solutions.

A cloud security company is seeking a Technical Account Manager based in the UK to drive customer adoption of the Wiz platform. Join us to help innovate in cloud security and contribute to our clients' success.

A leading cybersecurity firm in the United Kingdom seeks a Technical Account Manager to engage with clients and ensure the success of data protection initiatives.

A leading cybersecurity firm is seeking an experienced sales manager to drive direct sales into commercial accounts. Ideal candidates will have over 5 years of technology sales experience, proven ability in the network security industry, and excellent communication skills.

Technical Account Manager - UK Security Clearance Eligibility Required. As we continue to grow our client base and support increasingly complex transformation programmes, we are hiring a Client Principal / Technical Engagement Manager to take ownership and lead our major strategic accounts and act a

A technology solutions company is seeking an experienced Account Manager to sell and present products to enterprise accounts.

A specialist recruitment agency in fire safety seeks a Technical Account Manager to manage key accounts focusing on fire alarm systems across Surrey and nearby areas. The ideal candidate will possess technical knowledge in fire safety and a proven track record in account management and sales.

A leading technology and business communications company in the United Kingdom is seeking an Account Manager to nurture and expand customer relationships. Ideal candidates should have over 5 years of experience in IT or cyber security sales, with strong interpersonal and negotiation skills. The role

Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.

You will have a proven track record in relationship management including service and project selling within the fire and security industry. Collaborate with sales team to design and introduce new fire and security solutions inline with our strategy. Complete site surveys to design fire and security

A technology company in Greater London is looking for a trusted advisor to manage customer relationships in technical account management. Ideal candidates will have over 5 years’ experience in software or cybersecurity, strong communication skills, and familiarity with tools like Salesforce.

Client Account Manager – Fire & Security Systems. Account Manager - Fire & Security Systems. Account Manager - Fire & Security Systems.

To support growth, we are seeking an OT Cyber Security Account Manager for our Singapore OT team. Your focus will be on the APAC maritime and energy sectors where you will be closely collaborating with DNV Key Account Managers in these sectors. Our company has ambitious plans to expand our cybersecu

The team is hiring a Cyber Security Technical Account Manager to build and strengthen client relationships while ensuring the successful delivery of tailored security solutions. Join a trusted cybersecurity solutions provider recognised for safeguarding organisations across industries with advanced

A leading recruitment agency is seeking motivated individuals to kickstart their career in Sales within the fire and security industry.

Are you passionate about shaping the future of security solutions? Do you thrive in a collaborative, customer-facing environment where technical expertise and commercial insight go hand in hand? If so, Acre Security is the place for you. At Acre, we're not just building security solutions — we’r

A leading cloud security company is seeking a Senior Technical Account Manager to drive customer adoption and use of their platform.

A leading technology firm in the United Kingdom is seeking a Technical Account Manager to lead customer discovery sessions and technical demos. This role requires a deep understanding of IT/OT security solutions and a proven ability to build long-term relationships.