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  • Pub Manager
    Pub Manager
    hace 4 días
    £45000 anual
    Jornada completa
    London

    As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

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  • 5 Star Hotel Security Officer - Nights
    5 Star Hotel Security Officer - Nights
    hace 12 días
    £14.32 por hora
    Jornada completa
    London

    5 Star Hotel Security Officer Hours: 16:30 - 00:30, Tuesday & Wednesday 16:30 - 01:30, Thursday, Friday & Saturday Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills. and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel highly desirable, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Sales Development Representative
    Sales Development Representative
    hace 20 días
    £30000–£40000 anual
    Jornada completa
    London

    Role Overview As an SDR, you’ll be the first point of contact for prospective clients, helping them understand how Trevonix’s security and identity solutions can transform their digital operations. You’ll focus on prospecting, qualifying, and generating new business opportunities across direct and channel-led sales. This role offers hybrid working from our London office or fully remote across the UK. Key Responsibilities Identify and qualify leads through research, outbound outreach, and inbound follow-up. Engage with channel partners, distributors, and resellers to drive joint opportunities. Understand Trevonix’s SaaS and service offerings to communicate value effectively to prospects. Collaborate with Sales and Marketing teams to execute lead generation campaigns. Maintain accurate lead and activity data in CRM tools such as HubSpot, Salesforce, or LinkedIn Sales Navigator. Schedule discovery meetings between qualified prospects and Account Executives. Support partner enablement and joint go-to-market activities. Requirements 1–2 years of experience in Sales Development, Inside Sales, or Business Development within SaaS, IT services, or cybersecurity. Familiarity with channel sales and working with partners or distributors. Strong written and verbal communication skills with a professional, consultative approach. Target-oriented and self-motivated with attention to detail. Experience using CRM and prospecting tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Nice to Have Exposure to Identity & Access Management (IAM), Cybersecurity, or Cloud solutions. Experience supporting channel programs or multi-vendor environments. Interest in learning about emerging technologies in security, identity, and cloud transformation.

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  • Wi-Fi Sales Engineer EMEA
    Wi-Fi Sales Engineer EMEA
    hace 2 meses
    £65000 anual
    Jornada completa
    London

    Why Wyebot? Wyebot is a fast-growing and dynamic company, helping organizations optimize their business-critical Wi-Fi networks. We are currently seeking an experienced Sales Engineer to join our EMEA team. This is a fantastic opportunity to join a company with leading edge technology and scaling for rapid growth. With a collaborative and forward thinking culture we offer a great chance to join a dynamic environment with huge potential for future growth. 🌟 About the Role We are seeking a highly motivated and technically proficient Wi-Fi Sales Engineer to join our dynamic sales team. This role is the critical link between our cutting-edge wireless technology and our customers' business needs. The ideal candidate will possess deep expertise in Wi-Fi and networking technologies, coupled with excellent communication and presentation skills, to effectively support the sales cycle from initial contact through trial and post-sales engagement. 📝 Key Responsibilities • Technical Sales Support: Act as the primary technical resource for the sales team. Participate in sales calls, provide product demonstrations, and lead technical presentations to prospects and existing customers., • Customer Trial Support: Provide dedicated technical support and consultation to customers throughout the trial and proof-of-concept (PoC) phases, ensuring successful installation, configuration, and operation of the wireless solution., • Post-Sales Technical Assistance: Act as a technical escalation point post-sale, ensuring smooth handover to the implementation team and offering advanced support for complex issues during the initial deployment and stabilization period., • Proof-of-Concept (PoC) & Pilot Management: Plan, execute, and document successful Proof-of-Concept trials and pilot projects, ensuring the proposed solution meets customer performance metrics and expectations., • RFP/RFI Response: Develop detailed, technical responses to Requests for Proposals (RFPs) and Requests for Information (RFIs)., • Competitive Analysis: Stay informed about competitor products, market trends, and industry developments to effectively position our solutions and overcome technical objections., • Knowledge Transfer: Conduct technical training and workshops for external partners on new product features, deployment best practices, and troubleshooting., • Customer Relationship Management: Build and maintain strong, long-lasting technical relationships with key customer stakeholders and technical staff. 🎓 Qualifications Required: • Education: Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, or a related field, or equivalent practical experience., • Experience: Minimum of 5+ years of experience in a pre-sales, sales engineering, network engineering, or solutions architect role, specifically focused on enterprise Wi-Fi and wireless networking., • Technical Acumen: Deep working knowledge of Wi-Fi standards (e.g., 802.11, a/b/g/n/ac/ax), RF fundamentals, network protocols (TCP/IP, VLANs, QoS), and Wi-Fi security protocols (WPA/WPA2/WPA3, 802.1X and authentication methods)., • Highly Desirable: Familiarity and technical experience with multiple leading Wi-Fi vendor platforms (e.g., Cisco/Meraki, Aruba, Juniper/Mist, Ruckus, etc.)., • Highly Desirable: Professional-level networking certification (e.g., CWNP, CCNA/CCNP Wireless or equivalent vendor-specific certifications like Aruba, Cisco Meraki, etc.)., • Highly Desirable: Deep understanding of 802.1\text{x} network access control (NAC) and integration with RADIUS/AAA servers., • Bonus: Familiarity with cloud-managed networking platforms., • Bonus: Familiarity or experience with site surveys and RF planning tools (e.g., Ekahau)., • Bonus: Experience with advanced network security solutions beyond Wi-Fi (e.g., Next-Generation Firewalls, IDS/IPS)., • Bonus: Fluency in additional languages such as French, Spanish or German would be an advantage. 📊 Performance Metrics (KPIs) • Achievement of assigned sales quota in collaboration with the Account Manager., • Successful conversion rate of PoCs/pilots to closed deals., • Customer satisfaction scores for technical engagements., • Quality and accuracy of technical proposals and SOWs (Statements of Work). 📍 Work Environment & Travel • This is a remote position based in the EMEA region (Europe, Middle East, and Africa)., • The primary function of product demonstrations and technical consultation will be conducted remotely from a home office., • Ability to travel is required for key customer meetings, industry events, or internal team meetings, but will not exceed 25% within the EMEA region. Remuneration • Base Salary: £65,000 p.a. Performance Related Bonus: £20,000 p.a., • Total OTE: £85,000 p.a.

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