Customer Service jobs in Newcastle Upon TyneCreate job alerts

Account Manager - Managed Service Provider (MSP) \n ?? Newcastle | Hybrid Working | £35,000-£45,000 DOE + £25k-£30k OTE (uncapped, Year 1) and rising annually \n About the Role \n We're an established Newcastle-based MSP looking for an experienced Account Manager to grow and manage a portfolio of existing client accounts. This is a relationship-first, revenue-driving role, not cold-calling new business, but e... \n \n ZIPC1_UKTJ

Recruitment Account Manager – Health & Social Care \n Location: Gateshead Contract: Full-Time | Permanent Salary: Competitive (DOE) + Uncapped Commission \n Full UK driving licence and access to your own vehicle required. \n Previous experience using neutral/master vendor systems is essential. \n Pin Point Health is looking for an experienced Recruitment Account Manager to join our busy Gateshead team. \n This is a fas... \n \n ZIPC1_UKTJ

Located in Jesmond; you will be working at one of the north easts leading private hospitals, with a Good CQC rating, we have 27 en-suite private bedrooms, 3 state-of-the-art operating theatres, a dedicated breast care unit.

Reservations Agent - Newcastle upon Tyne.What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of

About the role\n \n Earn circa £38,000 per year, dependent on skills and experience, plus brilliant benefits including a Health Cash Plan.\n Home, a place where you belong\n \nAs our Customer Experience Manager in the Customer Service Centre, you'll shape how we listen, learn and improve every day, making a real difference to how our customers and colleagues feel. If you love people, processes and finding smar...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Business Development Manager / Account Manager \n Take ownership of a high-impact commercial opportunity, writing persuasive proposals, winning new B2B business and strengthening client partnerships. You'll be instrumental in shaping how the position develops, bringing your ideas and commercial expertise to make your mark and influence future growth. \n If you've also worked in the following roles, we'd a... \n \n ZIPC1_UKTJ

Help keep guests safe and the hotel running the way it should. You don’t need hotel experience. We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

Reception Supervisor - KUWAIT - Exclusive NEW Health Club.Ras Al Ardh Health Club is set to redefine the luxury health, fitness and wellbeing experience in Kuwait.Located in one of the country’s most prestigious destinations, our brand-new club is being created around an uncompromising commitment

Temporary Customer Service Administrator - Gateshead Are you an organised and customer-focused administrator who enjoys helping people and building positive relationships? We're recruiting for a Customer Service Administrator to join a friendly and supportive team within a well-established business based in Gateshead. You'll work closely with customers, suppliers and colleagues across the business, making every day different and giving you the opportunity to develop valuable customer service and administration skills in a busy and rewarding environment. What's in it for you? £13 per hour paid weekly by office angels. Temporary ongoing contract with the potential to be made permanent for the right candidate. Immediate start available Monday to Friday, 8:30am to 5:00pm (37.5 hours per week), office based Free on-site parking Full training provided Friendly and supportive team environment Regular team socials and celebrations Great on-site facilities, including a tuck shop and a kettle that's always on! What You'll Enjoy A varied role combining customer service, administration and coordination The opportunity to build strong relationships with customers and colleagues A supportive team that will invest time in your training and development Taking ownership of customer enquiries and seeing tasks through to completion Exposure to multiple areas of the business The opportunity to secure a permanent position and build your career with a growing company Why Join? You'll be joining a supportive team where people genuinely look after each other. There's a friendly atmosphere, plenty of support and a real team spirit, with a tuck shop and regular team socials and celebrations. It's a workplace where everyone pitches in, supports one another and celebrates each other's successes. You'll gain experience across customer service, administration and order coordination while developing transferable skills that will support your long-term career progression. About the Role As a Customer Service Administrator, you'll play a key role in delivering an excellent customer experience, ensuring enquiries are handled efficiently, orders are processed accurately and customers remain informed throughout their journey. Your responsibilities will include: Responding to customer enquiries via telephone and email Providing customers with updates regarding their orders and deliveries Processing customer orders accurately and efficiently Managing customer records and updating internal systems Liaising with suppliers, manufacturers and internal teams to ensure smooth service delivery Resolving customer queries and escalating issues where appropriate Monitoring orders and helping to ensure deadlines are met Uploading and maintaining customer documentation Supporting the wider team with general administration duties Building positive relationships with customers through excellent service Ensuring every customer receives a professional, friendly and helpful experienceAbout You We're looking for someone who enjoys helping customers, takes pride in delivering a high level of service and can stay organised in a busy environment. You may have gained your experience in customer service, administration, retail, hospitality, contact centre or office-based roles and be looking for an opportunity to build your career within a supportive business. You'll also have: Excellent communication skills, both written and verbal Strong attention to detail and a high level of accuracy Confidence communicating with customers by phone and email Good IT skills and confidence learning new systems The ability to work effectively as part of a busy team A genuine commitment to providing outstanding customer service Ready for Your Next Opportunity? We're looking to interview and start someone as soon as possible., so please apply if you are available immediately or have a short 1 week notice period.If you're looking for a role where you can build your administration and customer service career within a friendly, supportive and growing business, we'd love to hear from you. What Office Angels Offers You When you work with Office Angels, you'll benefit from: 28 days paid annual leave (accrued weekly) Exclusive discount vouchers for high-street brands Eye care vouchers Pension scheme optionsDue to the high volume of applications, individual feedback may not be provided, but all applications will be considered carefully. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At. Spanish Speaking Customer Representative. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. Experience in

Provide exceptional customer support to Portuguese-speaking clients, addressing their inquiries with professionalism and care. Fluency in Portuguese (both written and spoken) is essential for effective communication with clients. Are you fluent in Portuguese and seeking an exciting opportunity to wo

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account.The CSL must be able to work effectively and efficiently with both the internal sup

Job title: Customer Service advisor.Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ.Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private compani

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth.We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver re

DoubleTree by Hilton Newcastle International Airport.Join Cairn Group – Where People Drive Hospitality Forward, Together.At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.We're looking for enthusiastic, friendly and customer-focused peop

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. If you are passionate

A leading management consulting firm is looking for a Business Cluster Manager - Area Account Manager in Newcastle upon Tyne. This full-time position focuses on managing commercial properties and delivering excellent service to clients. The ideal candidate should have strong communication skills, business acumen, and a flair for sales. The role offers a starting salary of £22,000 plus bonuses and expenses, along with 30 days of holiday. Applicants are encouraged to apply as interviews are slated to begin soon. #J-18808-Ljbffr

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Contract Type: Permanent - Full Time Hours: (40 hours per week) Monday to Saturday 8am to 6pm Salary: up to £30,000 OTE (including basic of £22,000, plus bonus) Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we’re looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity. As a Customer Advisor, you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards. • Booking essential maintenance efficiently and accurately via Outbound calls, • Promote and sell service plans to retain customers, • Identify upsell opportunities during booking, • Provide consistent and professional responses to all enquiry types, • Maintain a friendly, engaging, and helpful tone across all channels, • Ensure customer service aligns with Lookers and manufacturer standards, • Meet or exceed performance expectations across outbound activity, • Maintain high-quality notes, recall checks, and accurate data entry, • Act as an extension of the dealership team – both sales and aftersales, • Support lead generation for new/used vehicle sales, • Use Lookers systems and CRM platforms efficiently, • Keep up to date with brand, product, and system training, • Ensure GDPR compliance and data accuracy in all interactions, • Build supportive relationships with colleagues and dealership teams, • Take ownership of problems and follow them through to resolution, • Champion a positive, collaborative, and customer-focused culture, • Complete all mandatory Lookers and manufacturer training, • Stay updated on changes in product offerings, FCA guidelines, and legislation, • Continuously improve your communication, organisation, and sales skills, • Previous experience in a customer service, contact centre, or sales environment (preferred), • Strong communication skills – written and verbal, • Confident working with technology and CRM systems, • Target-driven mindset with attention to detail, • Team player who enjoys helping others and learning new skills, • Flexibility to work on a rota including weekends and bank holidays, • Competitive salaries with structured pay scales and progression as you grow within the business, • Generous annual leave that increases with your length of service, • Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave, • Access to Techscheme for discounted technology purchases with flexible payments, • Eyecare vouchers to help cover vision care needs, • Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, • Dental insurance for everyday dental care and unexpected treatments, • Optional critical illness cover for peace of mind during life’s most challenging moments, • MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, • Free will writing services to help plan for the future, • Flexible life assurance options and partner life assurance for added protection, • Discounted gym memberships to support an active lifestyle, • Travel insurance to help you explore with confidence, • Access to home and technology vouchers, • bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. #J-18808-Ljbffr

Our Client based in Medway is currently seeking proactive, enthusiastic candidates to join them on a temporary basis starting immediately for the next 3 – 4 weeks! Ideally, candidates will have previous telephone/ sales experience. Working as a Sales Appointment Maker candidates will be happy confident enough to speak with Academic Professionals, duties will be include: • Appointment Making, • Warm calling, • Surveys, • Converting subscribers Working Monday – Friday 8am – 4pm, 1/2-hour lunch = 37.5 hrs. £8 per hour Registrations will be held at our Rochester branch this afternoon and tomorrow. #J-18808-Ljbffr

Vertu Motors plc Head Office in Gateshead is seeking a Customer Advisor to join our Contact Centre team. The role focuses on delivering a positive first impression, handling inbound calls, routing customers to the right dealership, and recording accurate information. The position is full-time with a 5-week rota, two Saturdays in five, no Sundays, and a hybrid working arrangement after training. Starting salary £26,436 rising to £27,476 with experience. #J-18808-Ljbffr

Lyreco Group in Newcastle Upon Tyne is seeking a dynamic New Business Development Manager for the Nespresso division to drive new business acquisition and maintain a robust sales pipeline. You will report to the Nespresso Sales Manager and help grow the customer base. The role offers up to £33k per year, plus commission, a company car and a comprehensive benefits package including pension, life assurance, cycle to work, vouchers, volunteering days and career development opportunities. #J-18808-Ljbffr

INDMAI is seeking an Administrator in Rochester to join a team on a temporary to permanent basis. The role involves handling customer calls, processing orders, preparing quotes, managing stock, and providing general administrative support with Excel proficiency. The ideal candidate will have administration experience, a professional telephone manner, and strong communication skills. The position offers Mon-Fri hours and the potential for permanent employment with the client. #J-18808-Ljbffr

Ready to Leave the 24/7 Hotel Environment Behind? Newcastle City Centre | £37,000-£40,000 Basic + 10% Bonus + Excellent Benefits You’ve mastered the art of delivering exceptional guest experiences. You’ve led busy teams, handled last-minute challenges, balanced operational demands, exceeded guest expectations and maintained impeccable standards-even when the hotel is at full occupancy. But perhaps you’re ready for a role where you can still do what you love... without the constant late nights, split shifts and every-weekend working. This Could Be Your Next Move. We’re looking for an experienced Hotel Manager, Operations Manager, Duty Manager, Front Office Manager, Guest Services Manager or Assistant Hotel Manager to lead a premium, customer-focused operation in Newcastle city centre. This is an opportunity to take your hospitality leadership experience into a vibrant residential environment where service, community and operational excellence are at the heart of everything. You’ll still lead people. You’ll still create exceptional customer experiences. You’ll still run a large, fast‑paced operation. You’ll simply enjoy a better work‑life balance while doing it. As the senior leader on site, you’ll take ownership of the day-to-day operation, leading from the front and setting the standard for service. You’ll be a visible presence, supporting your team, engaging with residents, solving problems and ensuring every interaction reflects a five-star experience. Your responsibilities will include: • Leading, coaching and developing a customer-focused team, • Delivering an outstanding resident experience with hotel-level service, • Driving operational excellence and maintaining exceptional building standards, • Managing day-to-day performance, compliance and Health & Safety, • Building a positive, engaging culture where people enjoy coming to work, • Creating a welcoming community through resident engagement and events, • Taking ownership of operational performance, budgets and service deliveryWho We’re Looking For We’re keen to hear from candidates with management experience in: • Hotels, • Boutique Hotels, • Aparthotels, • Serviced Apartments, • Hospitality, • Leisure or Guest Accommodation You’ll be someone who: • Leads from the front and enjoys being visible, • Has a genuine passion for guest service and developing people, • Builds high‑performing, motivated teams, • Thrives in fast‑paced operational environments, • Maintains exceptionally high standards, • Enjoys taking ownership and making decisions Most importantly, we’re looking for someone with warmth, presence and natural leadership‑someone who creates memorable guest experiences and inspires their team to deliver exceptional service every day. • £37,000-£40,000 basic salary, • 10% annual bonus, • Better work‑life balance than most hotel management roles, • A varied leadership position where no two days are the same, • Excellent benefits package, • Genuine long‑term career progression within a growing premium brand, • The opportunity to apply your hospitality expertise in a fresh, rewarding environment If you’ve built your career delivering exceptional guest experiences and leading hotel teams‑but you’re ready for a fresh challenge where your hospitality skills are truly valued‑we’d love to hear from you. #J-18808-Ljbffr

Business Cluster Manager - Area Account Manager – Call it what you like but this permanent role Monday to Friday managing 5 sites across the North East is just a fantastic role in a superb growing business! NORTH EAST PET! We have star performers from social housing, hairdressing and retail – It is YOU we are looking for, personality, switched on commercial common sense and some sales acumen! Great starting salary – All your petrol paid – Mobile – Laptop – Business 2 Business – Flexibility This Unit manager – account manager role is for someone who values flexibility – autonomy – great teammates and a cracking little business account manager role in the North East. The Role: • Service exiting tenants in commercial and industrial properties across your region, • Renewals, • Attend exhibitions and networking events, • Conversion of incoming enquiries, • Laptop and mobile for flexible on the road and home based working, • PERM FULLTIME ROLE - Business 2 Business, • Career role – Lots of stability – replacing someone who has had 6 successful years! The Person & package: • Personality – business acumen – hard work – transparency – amazing communication – bit of sales flair – cross and up sell – face to face skills and confidence – Driving licence and own car! BrilliantLOW PRESSURERELATIONSHIP ROLE!, • £22,000 basic plus 1k bonus (being reviewed) All expenses – 30 days holiday, • A fantastic manager to boot! APPLY TODAY – Interviews Start of December 2018 – Start ASAP #J-18808-Ljbffr

Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights. Your impact As a Security Technical Account Manager, you will directly drive the adoption and optimization of the Splunk platform to ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between the customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment. • Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA)., • Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience., • Apply your security domain expertise to accelerate customer adoption of the Splunk security platform., • Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success., • Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans., • Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization., • Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories., • Identify and champion product expansion opportunities within existing accounts to support customer growth., • Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning. 5+ years of professional IT experience, including a minimum of 3 years of dedicated information security experience. • Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle)., • Active Splunk certification combined with hands‑on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA., • Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential., • Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python., Bachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience., • Demonstrated success in technical consulting or big-data analytics, featuring recent experience in technical design and architecture., • Understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance., • Proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles., • Excellent communication and relationship-building skills to effectively engage with both technical stakeholders and executive leadership., • Willingness to undergo appropriate security background checks (e.g. UK SC clearance). At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. • Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an Aff #J-18808-Ljbffr

The role offers a pathway to professional qualifications and travel opportunities for key projects.

TeacherActive Limited. is looking for a strong Administrator to join a school reception, providing frontline support and handling enquiries. You will manage phone calls, email enquiries and basic data on spreadsheets, with ARBOR/SIMMS knowledge considered an advantage. The ideal candidate will be organized, reliable and comfortable working in a busy school environment, delivering friendly, professional service to staff, visitors and pupils. #J-18808-Ljbffr

Inside Account Manager – Newcastle £28,000 + Commission | Internal Sales | Customer Account Management My client is seeking a sales-driven Inside Account Manager to manage and grow customer accounts, deliver excellent service and maximise revenue opportunities. If you enjoy internal sales, upselling and building strong client relationships, this role offers stability, progression and a supportive team environment. The Role Manage and grow existing customer accounts Handle inbound enquiries and deliver great customer service Upsell products and services to increase revenue Coordinate bookings with operations Maintain accurate CRM records Build long-term relationships and drive repeat business What You'll Bring Internal sales or account management experience Confidence upselling and converting opportunities Strong customer service skills Ability to multitask in a fast-paced environment Comfortable using CRM systems and Microsoft Office Proactive, commercially aware mindset What You Get £28,000 basic + £2,000 commission potential Supportive, high-energy internal sales team Clear progression routes Full training and long-term stability Company benefits including: Experience Required Internal Sales: 1 year (required) Customer Service: 1 year (required) Account Management: 1 year (preferred) Cold Calling: 1 year (preferred) CRM System Use: 1 year (preferred) Inside Account Manager • Internal Sales • Customer Account Management • Upselling • B2B Sales • Client Retention • CRM • Sales Executive • Newcastle Jobs • Account Management • Relationship Management If you're ready to make an impact in an Inside Account Manager role, apply below or contact Lisa at Niche for more details. JBRP1_UKTJ

Join one of the UK's leading motor retailers and become part of a team that puts customers at the heart of everything we do. Due to continued growth and success, we have an exciting opportunity for a Customer Advisor to join our Contact Centre team at our Head Office in Team Valley, Gateshead. This is a full-time position offering a starting salary of £26,436with the opportunity to increase to £27,476through experience and development. You'll work a 5-week rota, with only 2 Saturdays in every 5 weeks and no Sunday working, helping you maintain a healthy work-life balance. Following your training and probation period, you'll also benefit from a hybrid working arrangement, giving you the flexibility to split your time between home and the office. As a Customer Advisor, you'll play a vital role in creating a positive first impression for our customers. You'll be the first point of contact for many callers, helping them quickly and efficiently connect with the right dealership or department. Your responsibilities will include: • Handling inbound calls from customers and colleagues across the business, • Providing a professional, friendly, and efficient customer experience, • Accurately qualifying customer enquiries and directing calls appropriately, • Using internal systems to ensure customer information is recorded correctly, • Working as part of a busy and supportive team in a fast-paced environment With up to 10,000 calls handled daily across the department, no two days are the same. You'll receive comprehensive training to ensure you have the confidence and knowledge to succeed in the role. We're looking for enthusiastic individuals who enjoy helping people and thrive in a busy environment. You'll ideally have: • Previous customer service experience, • An excellent telephone manner and strong communication skills, • Good attention to detail and accuracy, • Confident IT skills, • A positive attitude and a willingness to learn, • The ability to remain calm and professional in a fast-paced setting Most importantly, we're looking for someone who is motivated, customer-focused, and enjoys being part of a team. At Vertu, we are passionate about investing in our people. We offer ongoing training, career development opportunities, and clear progression pathways to help you build a rewarding long-term career. In addition, you'll benefit from: • 25 days' holiday plus bank holidays, increasing with length of service, • Hybrid working after successful completion of training and probation, • Access to our colleague rewards platform offering cashback and retail discounts, • Preferential service rates, • Colleague vehicle purchase scheme, • Share Incentive Scheme, • Company pension, • Enhanced maternity and paternity benefits, • Ongoing training and career development opportunities If you're looking for a role where you can develop your skills, enjoy excellent work-life balance, and be part of a supportive and successful team, we'd love to hear from you. #J-18808-Ljbffr

We are currently seeking a Customer Service Executive to join our established team in Jarrow. This is an office-based role requiring a customer-focused individual who can provide a hassle-free service to our customers, while also supporting business growth through lead generation, upselling, and cross-selling. Strong attention to detail is essential, along with a proactive approach to problem-solving and maintaining low error rates. The ideal candidate will be confident and proactive, with experience delivering customer service in a fast-paced environment. Our focus is on customer service capability rather than prior office experience; we welcome applicants with proven experience in any customer-facing environment. • Maintain accurate account and customer data., • Respond to customers inquiry within SLA and aim for one call / case resolution., • Identify and take ownership of customer concerns, • Identify new product opportunities and generate leads, • Liaise and build network with internal departments, • Upsell and cross sell new products, • Follow up on all commercial activity, • Operate effectively and adhere to current business policy and procedures, • Delivers consistent performance and achieves KPI's and business targets, • Drives self-development, • Mange time effectively and efficiently, • Understanding of company strategy and propositions, • Support other departments, dependant on the needs of the business, • Customer Service experience, • Excellent communication skills, • Good attention to detail, • Commercially aware, • Experience in service/sales environment, • Minimum "A" Level Standard, • Delivery of agreed commitments and objectives, • Highly organised, • Team player, • Strong work ethic, • Complaint Management/Resolution experience desirable, • Manufacturing knowledge desirable, • Experience of Microsoft package (Excel, Word etc.) desirable, • £24,800 starting salary, • Great career prospects, • Discretionary bonus, • Up to 5% matched pension contribution, • 4x annual salary life assurance, • 25 days annual leave plus bank holidays, • Extra paid day off for your birthday, • Paid day off for volunteering, • Employee discounts through MyDiscounts, • Holiday Purchase Scheme, • Eyecare Vouchers, • Cycle to work scheme, • UK Sharesave Scheme Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview. #J-18808-Ljbffr

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

Your role \n Reporting to a Client Relationship Director, you'll combine technical accounting, client relationships and team management. We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, expla

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

Your role \n Reporting to a Client Relationship Director, you'll combine technical accounting, client relationships and team management. We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, expla

We're looking for an ACA or ACCA qualified Client Relationship Manager to join the North Shields team - someone who enjoys understanding a client's business, explaining what the numbers mean and helping colleagues do their best work. Your role \n Reporting to a Client Relationship Director, you'll c

Based in the North East of England, our Customer Experience teams are centred on the exceptional service we offer to our clients and their customers. Previous experience of working in a customer-centric environment providing customer contact solutions across a wide range of channels. Delivering worl

We’relooking for Customer Service Specialists to join our busy Customer Experience Centre (CEC). The Customer Service Specialist role:. Join our team atTructyreand put your customer service skills to work in a role where every call matters.

Oliver Wyman is seeking a data & analytics specialist to join its DNA team, delivering tailored analytics solutions for clients across industries. You will collaborate from day one with colleagues and clients to design and implement analytical prototypes and evaluate their effectiveness. Ideal candidates hold a STEM PhD/masters, with a data-driven mindset, strong numerical skills, and proficiency in Python or R. #J-18808-Ljbffr