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Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working,

Skill development & Career Progression + Benefits.Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently.Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.Apply now we are waiting to invest

What you'll do as Service Desk ManagerLead and develop a small service desk team, owning day‑to‑day operations and escalations. Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, highâ€

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications.

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

Previous experience in a Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows / Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirableOn‑site role. Logging and managing

A leading SaaS consulting firm in the United Kingdom is looking for a Senior Service Desk Analyst to deliver top-notch technical support and customer service.

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment.

A leading retail company in Leicester seeks a Senior Service Operations Manager to oversee Service Excellence within the Service Operations team. The candidate will manage the Service Desk, incident management, and quality control while fostering teamwork and communication across various departments

This hands-on leadership role will oversee service desk operations, support approximately 500 users across multiple UK offices, and help establish a new service desk function. A tech-enabled accounting firm located in Greater London is seeking an IT Service Team Leader to manage and mentor a team pr

In this role, you will own the development of the Service Desk AI Assistant and work towards continuous improvements driven by user feedback and data analysis. A leading financial information services provider is seeking an AI Product Owner & Developer in London. Ideal candidates will possess strong

A leading recruitment agency in the UK is seeking an IT Service Desk Analyst to join a supportive team.

A leading IT service provider in the United Kingdom is seeking a 2nd Line Support / Level 2 Service Desk Analyst to join their on-site team. This role is pivotal to maintaining excellent service standards in a busy environment.

Work with the Service Desk Supervisors to improve the Service Desk function. Premier League Studio’s IT team are looking for Service Desk Technicians to join a newly established IT support function. Premier League Studios will be responsible for all international media content production and distr

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

A leading technology company in the UK is seeking a 3rd Line Service Desk Technician to provide on-site technical support and troubleshoot complex issues.

The ideal candidate will have a strong understanding of ITIL principles and service management, along with experience using service desk software. A leading defense and aerospace company in the UK is seeking a Service Desk Analyst.

Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer-facing role.

A leading public sector organization is seeking a proactive IT Service Desk Analyst to join their team in London. In this role, you will be the first point of contact for IT support, resolving technical issues and managing service requests.

Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Line IT Service Desk Engineers. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer:.

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree. Commitment to improving service delivery and customer s

Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models. Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance. Client Services & Support Team.

A recruitment agency is seeking SC Cleared First Line Analysts for a Service Desk team in Nottingham or Milton Keynes. The role involves providing excellent service as the first point of contact for IT-related issues, fulfilling requests promptly, and potentially assisting with incident management.

A professional services firm in London is seeking a Service Desk Analyst. This role involves providing IT support focused on the Microsoft Technology Stack within a professional services environment. Candidates must have strong troubleshooting skills, excellent communication, and Professional Servic

The team is seeking a Service Desk Engineer to provide first-line technical support, manage incident resolution, and ensure smooth day-to-day IT operations.

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Ser

The Role: 1st Line Service Desk Engineer. Join Air IT as a 1st Line Service Desk Engineer!. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service.

Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. While the service offer is consistent across all our geographies, presence and accessibility are key. Whilst not limited to this, the type of technical acti

The Role: 1st Line Service Desk Engineer. Join Air IT as a 1st Line Service Desk Engineer!. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service.

A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. Technical Support Team Leader - MSP, ITIL, Service Desk Management. Strong understanding of ITIL principles and service desk operations.

The University of Portsmouth IT Service Desk is seeking to employ a new IT Service Desk Assistant. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University. The role will be office based on our campus in Portsmouth, and the successful applicant wi

A leading IT services company in London is seeking a Service Desk Analyst for a university placement year starting in Summer 2026. Responsibilities include providing first-line IT support and improving service operations.

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

At Ascot Lloyd an IT Service Desk Analyst is the first point of contact for our business users regarding IT matters and plays a crucial role in the department, providing the first and second line of technical support and service, ensuring users’ technical issues are resolved promptly and effective

As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Service Desk Analyst vacancy in Gloucestershire (279DM). Are you a problem‑

IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. Experience working on a Service Desk / management and prioritization of ticket queues. Responsibilities include logging of tickets and managing thro

A dynamic role offering front‑desk support, administrative tasks, and exceptional customer service in a bustling hotel environment. Proven experience delivering excellent customer service. Front Desk / Front of House Hotel Receptionist.

IT Service Desk Analyst / 1st Line Support Analyst. A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. Provide high quality support by answering calls and tickets directed to the Global

Previous experience in a senior service desk or technical support role within a SaaS or managed service environment. The Senior Service Desk Analyst will play a key role in supporting a growing SaaS client of ours by delivering high-quality technical support and customer service. This role acts as a

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with