Facilities Manager (Residential)
20 days ago
City of London
Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations • Manage daily estate operations and service delivery, • Oversee cleaning, security, maintenance, grounds, and waste services, • Maintain high estate standards and appearance, • Manage repairs, maintenance, and resident requests Customer Service • Deliver excellent service to residents and occupiers, • Handle feedback and resolve complaints quickly, • Communicate updates on works and disruptions, • Build strong relationships with residents and stakeholders Contractor Management • Manage suppliers and contractors on site, • Ensure compliance with contracts, KPIs, and safety procedures, • Conduct reviews, audits, and performance meetings, • Approve permits, RAMS, and safe systems of work Health & Safety • Ensure compliance with H&S, fire, and legal requirements, • Monitor risk assessments and safety actions, • Carry out site inspections and manage incidents, • Oversee emergency procedures Finance Support • Assist with budgets and cost control, • Support service charge management and reporting, • Review supplier costs and identify savings Reporting & Admin • Maintain accurate records and systems, • Produce monthly reports, • Track actions from audits and inspections Collaboration • Work closely with the Senior Property Manager, • Liaise with landlords, residents, and stakeholders, • Support continuous improvement initiatives Skills & Experience Essential • Experience in facilities or residential estate management, • Strong customer service and communication skills, • Experience managing contractors and services, • Knowledge of health & safety compliance, • Budget or service charge exposure, • Good IT skills (MS Office, especially Excel) Desirable • IOSH / NEBOSH qualification, • Experience with reporting and KPIs, • Experience managing large estates, • Knowledge of service charge processes Personal Qualities • Customer-focused and professional, • Organised and proactive, • Strong problem-solving skills, • Able to manage multiple priorities, • Focused on high standards and improvement Success in the Role • Smooth day-to-day estate operations, • High resident satisfaction, • Contractors deliver safely and effectively, • Costs are well managed, • Strong support to senior management, • KPIs and service standards consistently met