Medical Front Desk Receptionist - Floater
5 days ago
Houston
Job Description Busy neurosurgery practice is seeking a self starter Front Desk Receptionist with experience in a busy medical office setting. Job Summary: The Front Desk Receptionist is responsible for coordinating the daily administration of the front desk operations. The Front Desk Coordinator job duties include but not limited to greeting patients/visitors, answering a multi-telephone line, screening & routing calls, checking in patients, checking out patients, creating charts, data entry in the EMR, appointment reminders, collecting & posting payments, posting office visit charges, reconciling daily batches, office visit insurance verifications, and other projects/assignments as assigned. Supervisory Responsibilities: None Essential Duties/Responsibilities: • Greet and attend to patients in person and over the phone delivering world class customer service., • Professionally answer incoming calls by the 3rd ring; promptly screen and route callers accordingly using proper soft transfer technique or to voicemail., • Take accurate messages for callers requesting to leave a written message; communicate the message accurately via email to appropriate staff member., • Check-in patients arriving by confirming the patient has properly signed in, confirm that their demographics are current and accurate, ensure that we have the patient’s current insurance card & ID scanned in their file, and complete the practice management check-in workflow., • Check-out patients at the completion of their visit by collecting the fee ticket, collecting any applicable payment due, and ensure any patients checked in completes check out., • Post payments in the practice management software., • Complete daily end of the day reconciliation, reconciling all fee tickets against the schedule, ensuring all cash and credit card payments balance with practice management report., • Prepare batch and submit to billing timely., • Complete appointment reminders daily for the next day office visit appointments for assigned locations., • Maintain appearance and inventory at Front Desk., • Contact patients to confirm appointments., • Other front desk duties as assigned., • Rotate between offices depending on patient census. Required Skills/Abilities: • Clear and effective communication both oral and written., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Ability to multi-task with time management skills and prioritize tasks., • Ability to function well in a high-paced and at times stressful environment., • Current working knowledge of medical terminology., • Proficient with email, multi-line telephone system, and medical practice management system., • Effective teamwork and ability to work with a team with a positive attitude. Education and Experience: High school diploma or equivalent. Minimum of 2 years’ experience in a fast-paced medical practice as a receptionist, biller, or other administrative role. Bilingual, Spanish & English preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Schedule is Monday - Friday, no nights or weekends. Competitive Pay & Benefits based on experience. Parking Reimbursement.