Customer Service Representative (Contractor)
13 days ago
Huntsville
Job DescriptionCUSTOMER SERVICE REPRESENTATIVE Title: Customer Service Representative Location: Huntsville, AL (4 Days in Office, 1 Remote) Reports To: Customer Service Manager Company & Position Overview At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it. POSITION TYPE: Existing POSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing. REPRESENTATIVE DUTIES AND RESPONSIBILITIES: • Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat., • Correctly and timely entry of orders into Lakeland’s ERP (Sage) system., • Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products., • Maintain paperless filing system as needed, • Enter RGA requests into the computer system., • Perform various administrative duties or functions as needed., • Take initiative and complete tasks timely, • Support and uphold the three pillars: Respect, Communication, and Accountability, • Be proficient in the use of Lakeland’s CRM (Salesforce) system. Preferences: Customer service experience in a manufacturing environment MINIMUM EDUCATION/EXPERIENCE: Education: High School Diploma or GED equivalent Experience: NA PREFERRED EDUCATION/EXPERIENCE: Education: Bachelor's degree from an accredited college or university Experience: Customer service experience in a manufacturing environment REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: NA FINANCIAL RESPONSIBILITIES: Budget None to $20,000 Revenue: None to $20,000 Overall: None WORKING CONDITIONS / EQUIPMENT: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment Powered by JazzHR SDNYhbtsm1