Chat email support jobs in West Jordan, UtahCrear alertas

Job Description Why US: • Headquarters is in Charlotte, NC, • Recently expanded to nearshore, • isolved ranked for SMB Payroll in 2023 Sapient Report, • Voted top places to work in USA 2023 About the role Are you passionate about delivering exceptional customer experiences and driving project success? As a Project Support Specialist, you'll play a key role in ensuring client satisfaction by managing and executing projects for isolved HCM ancillary products-including Benefits, HR, Payroll, Talent Management, and Time solutions. You'll act as a trusted resource and project owner, solving complex challenges and helping clients maximize the value of our solutions. This role offers the opportunity to work independently and collaboratively in a dynamic, customer-focused. What you´ll do • Manage and fulfill project-related requests within the isolved HCM system., • Respond to assigned cases within defined SLAs and maintain detailed case notes., • Maintain project lists and meet customer deadlines with precision., • Identify upsell opportunities such as optimization services and additional features., • Collaborate across teams to deliver a seamless customer experience., • Schedule and lead client meetings to assist with inquiries or system setup., • Troubleshoot configuration, user access, and connectivity issues., • Adapt to multiple communication channels (phone, tickets, chat, email)., • Apply critical thinking to solve complex problems and contradictory information., • Promote team engagement and recognize peers through our Share & Perform platform., • Embrace continuous learning and lead with our Support Core Values in every interaction. Preferred Qualifications • 3-6 years of experience in a related role, • 2-4 years in Customer Service/Support., • Proficiency in isolved People Cloud or similar HCM systems., • Proven success in project management and customer-facing roles. isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit . EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit for more information regarding our incredible culture and focus on our employee experience. Visit for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat. Customer Service Representative (Remote Position). Maintain a professional, positive, and customer-focused attitude.

Job Description “We enable greatness in people and organizations everywhere.” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions. To learn more, visit franklincovey.com Title: Inbound Business Development Representative Payroll Title: Business Development Representative Division & Department: Enterprise Sales Status: Full-Time Exempt Reports to: Sr Manager, Sales Development Location: Onsite – HQ located in Draper, UT Compensation: Anticipated compensation for this position is $60-65k* OTE split 90/10 between base/commission. Job Summary An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs). The position is considered an entry-level role within the sales organization and requires disciplined work ethic, strong communication and relationship-building skills to understand potential customers' needs and align them with offerings. Successful BDRs will have their eye on both volume and quality of MQCs. Essential Job Functions • Engage with inbound leads via chat, email, and phone calls to establish rapport and qualify them., • Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial Intent, • Schedule qualified contacts to meet with Account Executives for discovery calls., • Utilize and update information in our CRM system to ensure metrics and dashboards are kept current, • Understand the role’s impact to the full end-to-end sales cycle at FranklinCovey., • Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads., • Follow defined processes and complete required trainings on time., • Work in a high paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment., • High school diploma, • Experience in a call center, customer service, or chat support, • Ability to actively listen and uncover customer needs through insightful questioning, • Strong interpersonal skills with the ability to build rapport quickly, • Self-motivated, proactive, and results-oriented with a desire to learn and grow, • Familiarity with CRM systems (e.g., Salesforce), • Ability to ask insightful questions and a keenness for problem-solving across multiple channels, • High degree of resilience, enabling you to bounce back from setbacks *Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data. Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration. Employer Information For an overview of our Interview Process, please visit . FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full Equal Employment Opportunity policies and Nondiscrimination Provision. Direct Reasonable Accommodation requests to . For our Privacy Policy, please visit . #LI-Onsite #LI-ME1

Job DescriptionSalary: $50K - $65K Consultant Assistant Consulting Team | Sandy, UT About us Join adMind Analytics, a premiere digital analytics, digital marketing, and reporting consulting firm, as a Consultant Assistant. Our mission is to facilitate meaningful growth for prominent organizations by using measurement to make marketers better. We pride ourselves on our team of experienced analysts, developers, marketing specialists, Consultants, and strategic engineers. At adMind, we excel in helping clients leverage their data into measurable results, empowering them to make data-driven decisions and achieve continuous business growth. As a Consultant Assistant, you will play a pivotal role in supporting our clients digital marketing and measurement strategy. You will learn to support clients in executing their marketing and measurement plan, plan and organize implementation, and communicate with stakeholders about progress and performance. With brands like Stanford University, Jasons Deli, PDQ, The National Safety Council, Bowers & Wilkins, and Influx Data among our esteemed clients, you will have the opportunity to work with renowned organizations and make a significant impact. At adMind, we value core principles that define our culture: Growth Mindedness, Extreme Ownership, Progress over Perfection, and being In love with the (Clients) Problem. We foster an environment that encourages continuous learning, taking ownership of projects, prioritizing progress, and solving clients' challenges with passion. What youll do for adMind Position Overview: We are seeking a highly motivated and organized Consultant Assistant to join our dynamic web analytics consulting agency. The Definition of Success for a Consultant Assistant is how effectively they are supporting their Consultant(s) by: * Ensuring they spend >90% of their time on high-value, billable work * Ensuring that they always have the prerequisites to complete tasks when they go to start them * Managing expectations of their clients and teammates * Helping them stay in their zone of genius At adMind, a Consultant is responsible for making sure the client gets far more than what they pay for, that strategic decisions produce insights and results, and that adMind does what it says it will do and in return that adMind is trusted with more and more work. The responsibilities of a Consultant Assistant are described below: Job Functions This role requires a proactive individual with exceptional communication skills and a strong ability to learn quickly and adapt to new challenges. * Coordinate Work Across Consultants Book of Business * Daily Standups:Every day hold a 10-minute meeting with your Consultant that covers: * Outstanding work items we are waiting for from clients. * Including how long they have been outstanding. * Outstanding work items we are waiting for from our team (engineers, analysts, etc.). * Including how long they have been outstanding. * Outstanding work items that your Consultant owes to teammates or clients. * Including how long they have been outstanding. * Arranging the Consultants calendar for the day to accomplish their work items. * Take action items for yourself to follow up with clients and internal resources as necessary, including communicating if timelines change. * Ensure that Consultants time is tracked and associated with the correct client project. * Keep a record of non-billable time and what was done during that time. * Email & Calendar Management:Continual monitoring of your Consultants email and calendar whereby you: * Organize and manage all emails received by your Consultant. * Respond to clients in under 15 minutes during business hours. * Even if the response is Were looking into it and will have a response in XX time. * Ensure that your Consultant sees and responds to urgent messages. * Manage meetings and time blocks on your Consultants calendar. * If something isnt ready in time for one of their meetings, adjust accordingly. * Manage your own calendar in such a way that you can deliver what your Consultant needs in preparation for their tasks for the day. * Sales Support:Support your Consultant with all sales-oriented tasks, including: * Sending out sales documents as directed by your Consultant. * Following up with clients to field questions and coordinate appropriate responses until documents are signed. * At your Consultants direction, track sales opportunities in the CRM, keeping records updated with potential deals and client notes about progress and needs. * Work Management:Ensure that all tasks and projects are completed on time at a high level of quality. You are doing this well when tasks, deliverables, and milestones are completed on time more than 90% of the time. Responsibilities include: * Attend your Consultants meetings and: * Take appropriate notes. * When your Consultant says, Well do xxxx, note it and make yourself tasks to follow up as needed. * When a client says, Well give you access to xxxx, not it and make yourself tasks to follow up as needed. * Sprint Organization:Prepare for and facilitate sprints and track progress. You are doing this well when all team members know what work items need to be completed within each sprint and the team has self-organized around getting things done. Responsibilities include: * When your Consultant directs work to be done by the team make sure that: * It is assigned in our project management platform (Teamwork). * Appropriate knowledge gets transferred (either by you or by scheduling a meeting with the right people to hand off the pertinent information). * The assigned resource has enough time to complete the task. * Organizing weekly spring planning and spring check-in meetings to ensure shared understanding of the status of mid/long term deliverable progress for all your Consultants clients. * Make sure that your Consultant knows well ahead of time and can react to client objectives that might be met on time or at all. * Identify & Clear Roadblocks:Proactively call out, record, and work to clear roadblocks for different work items. You are doing this well if roadblocked tasks for your team average less than 2 days in the roadblocked status. * Documentation:Maintain comprehensive and organized records of all project-related activities, ensuring easy access and retrieval of information. You are doing this well if team members have easy access to all pertinent information regarding contracts, key communication with clients, and client deliverables. * QA of Deliverables (adMind-to-client or client-to-adMind):Be an extra set of eyes for your Consultant to save them time and prevent issues by: * Doing a basic review of any deliverable being sent to a client (e.g., Client wanted x, y, and z. This looks we might not have covered y, right?). * Reviewing data and access sent from clients, for example: * We asked for access to systems A, B, and C. It doesnt look like we have C yet, and we have the wrong permissions in B. Client, what can we do to help this along? * We asked for data that has IP Address and Email in it. It doesnt look like we have Email. Is there a limitation we should know about? * Reviewing work completed by our internal team before the Consultant does a review. For example: * Teammate, we told the client wed get tracking for A and B. Im not sure this includes B. Does it? * Teammate, client wanted a filter for A and a metric for B on this report. I dont see a filter for A, is this ready for the Consultant to review? * Client & Team Interaction: * Guiding Calls:Facilitate client and internal calls by preparing agendas, leading discussions, and capturing detailed notes and action items. You are doing this well if Consultants are able to join calls with less than 5 minutes of preparation (reviewing agendas, notes, etc. that you have created). * Client Communication:Manage email and chat communication, acting as a liaison between Consultants and clients to ensure seamless information flow and maintain strong relationships. You are doing this well if your teams Consultant is only checking email or chats upon your prompting, and all client communications are responded to within 4 hours of receipt. * Internal Communication:Serve as a point of contact for internal team members, ensuring that information is disseminated accurately and efficiently. You are doing this well if team members never spend time on work that wasnt approved by the client and Consultant. * Supporting Your Consultant: * Meeting Scheduling:Provide general administrative support to Consultants, including scheduling meetings and managing calendars. You are doing this well if Consultants never have to coordinate calendars or schedule meetings. * Personal Tasks:Support Consultants with personal tasks as required to help them maintain focus and efficiency in their work. You are doing this well if Consultants hand off at least one task of a personal nature to you per week. * Improving adMinds Process: * Process Improvement:Identify opportunities for process improvements and contribute to the development and implementation of best practices within the team. You are doing this well if you make weekly changes to living process documents. * Your Own Learning:Stay updated on industry trends and technologies to continuously improve skills and knowledge relevant to the role. You are doing this well if you read/listen to at least one business improvement book per quarter. * Feedback Implementation:Actively seek and implement feedback from Consultants and team members to enhance the quality of support provided. You are doing this well if hold a biweekly sprint retrospective and implement at least 2 changes per month based on the feedback delivered in those meetings. Requirements What you already know: * Experience and Education:1-3 years of experience in a similar role, preferably within a professional services environment. Degree in Business Administration, Marketing, Communication, or a related field/comparable experience. * Organizational and Multitasking Skills:Exceptional organizational and multitasking abilities with a high level of self-motivation and the ability to work independently with minimal supervision. * Communication Skills:Strong communication skills, both written and verbal, with the ability to maintain professionalism and confidentiality in all interactions. * Technical Proficiency:Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., Teamwork, Asana). Ability to learn quickly and adapt to new technologies and processes. * Problem-Solving and Attention to Detail:Strong problem-solving skills and attention to detail, with grit and resilience to take on challenges and persevere through difficulties. * Client Interaction:Comfortable speaking to high-end clients and managing high-pressure situations with a proactive and positive attitude, with a willingness to go above and beyond to support the team. Join our dynamic and innovative digital marketing analytics consulting agency as a PPC Analyst. This key role offers the opportunity to shape the agency's approach to PPC for our clients, directly impact our own marketing results, and collaborate with cross-functional teams to optimize marketing performance. If you are passionate about leveraging cutting-edge technologies, have a strong analytical mindset, and thrive in a client-centric environment, we invite you to join our team and contribute to our continued success in transforming data into actionable insights. Take the next step in your career and apply today to be part of a forward-thinking organization that values innovation, expertise, and a commitment to excellence in digital marketing analytics. Benefits This position is eligible for all full-time employee benefits, including: * Medical Insurance * Dental Insurance * Vision Insurance * 401(k) * Unlimited PTO * Every 2nd & 4th Friday of the month off * A career with growth opportunity and the ability to make an impact daily * Working with highly talented colleagues * Monthly team activities

Job Description About the Role Zarifa USA is adding a flexible, resourceful teammate to help with everything from content writing and design work to website tweaks, email campaigns, and customer support. You don’t need to know it all on day one—bring curiosity, initiative, and solid Photoshop skills, and we’ll provide structured, on‐the‐job training so you can grow fast. This position can be part‐time or full‐time and offers hybrid flexibility. Location details are open to discussion, but some level of on‐site work at our Murray, UT headquarters will be required. What You’ll Do AreaTypical Projects You’ll Tackle Customer Engagement: Respond to emails, calls, and live‐chat tickets; flag recurring issues and update FAQs Content & Design: Draft SEO‐friendly blog posts; refresh older articles; create social‐media graphics and captions using Photoshop, Canva, and AI tools Website Support: Update product pages in Shopify, optimize images, test links, and make minor HTML edits Email Marketing: Build lists, set up campaigns in Klaviyo, write concise promo copy, and pull performance reports Analytics & SEO: Research keywords with Surfer SEO, track weekly traffic, and suggest quick wins for rankings Project mix changes week to week—great exposure to the full digital‐marketing toolkit. Schedule & Work Arrangement * Hours: 20–40 hrs/week (we’ll set a consistent schedule together) * Location: Hybrid—exact on‐site frequency discussed during hiring; remote work supported the rest of the time What You’ll Need * Your own work setup at home: a computer/laptop capable of handling large files, Adobe Photoshop/Illustrator, and a strong, reliable internet connection * Comfort in Adobe Photoshop (Illustrator & Canva helpful) * Interest in AI tools for writing and design (e.g., ChatGPT, Firefly) * A working grasp of SEO basics and eagerness to learn more * Clear communication, solid organization, and a “figure‐it‐out” attitude Internships, freelance gigs, or coursework in marketing/e‐commerce/design are nice, not mandatory. Nice‐to‐Have Extras * Experience with Shopify, Klaviyo, or Surfer SEO * Interest in HSA/FSA‐eligible wellness products * Basic HTML/CSS editing skills Compensation & Perks * Competitive hourly pay based on experience * Flexible schedule with remote days * Structured training across SEO, AI tools, email marketing, and design * Employee discounts on all Zarifa USA products * Collaborative team culture that values fresh ideas and continuous learning Why Zarifa USA? We’re a Utah‐based small business making wellness technology accessible nationwide. You’ll get real responsibility, a wide variety of projects, and the chance to level up your digital‐marketing skills in a fast‐moving, tech‐forward environment. Company DescriptionCompany Overview: Zarifa USA is a small business based in Salt Lake City, UT, specializing in premium FDA-approved medical massage equipment, including massage chairs, foot massagers, and TENS units. With HSA/FSA eligibility, flexible financing options, and a commitment to outstanding service, we help customers improve their wellness with confidence.Company Overview:\r\nZarifa USA is a small business based in Salt Lake City, UT, specializing in premium FDA-approved medical massage equipment, including massage chairs, foot massagers, and TENS units. With HSA/FSA eligibility, flexible financing options, and a commitment to outstanding service, we help customers improve their wellness with confidence.

Job Description Summary apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. How will you make an impact & Requirements Customer Support Specialist II Must be able to start on January 5, 2026 and be present for all training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs. Responsibilities * Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more. * Take ownership of resolving customer service and healthcare navigation issues * Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service * Keep customer information confidential and in compliance with HIPAA regulations * Manages case backlog attentively and documents each interaction in Salesforce * Exercises problem resolution skills when handling customer concerns using various internal tools * Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned * Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Qualifications * 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems. * Medical office experience preferred but not required * Two years of proven customer service and/or patient care experience * Strong communication skills, both verbal and written * Tech savvy- the ability to use and navigate members with our mobile technology * Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training * Positive, friendly, and professional demeanor with customers * Adept at juggling multiple tasks and customer support requests at the same time * Familiarity with Salesforce Service Cloud and Google Suite is a plus * Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone * Spanish speaking and writing skills are a plus At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. What you'll love about working here: * Fun, friendly, and unique culture - Bring your whole self to work every day! * Paid time off & paid holidays * Employer contributions for HSA accounts * Tuition assistance * Matching 401(K) Location: Hybrid, Sandy, UT This position is bonus eligible based on individual and company performance. Compensation: $20.00 to $25.00

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Specialist at Procurement Partners, you will: Respond to technical support requests from end-users via phone, email, and chat; Diagnose and troubleshoot basic technical issues related to software, hardware, and networ