Client service representative jobs in Albuquerque, New Mexico - Page 2Create job alerts

Job Description We are a direct sales and marketing firm and are proud to be an authorized dealer of AT&T services and products. We are looking for a motivated and eager individual to join our team as a Junior Account Executive. We are spearheading AT&T’s growth in the local markets, so this role requires a highly motivated and results-driven individual with a strong understanding of the sales processes. The Junior Account Representative role focuses on building and maintaining strong relationships with residential clientele, identifying their communication needs, and providing tailored AT&T solutions. The Junior Account Representative team is the heart of our business and our primary driver of growth. As a Junior Account Executive, you will be the face of the company and responsible for presenting and demonstrating AT&T service solutions to new and existing customers, highlighting the product value. Sales Associate Trainee Responsibilities: • Provide tailored solutions and support to residential customers to meet their wireless and internet telecommunications needs during a sales solution consultation, • Maintain an up-to-date knowledge on all of AT&T wireless services and promotions to position products to drive revenue and exceed sales goals, • Work closely with the Junior Account Executive team and Management to develop and implement effective sales strategies, • Track the progress of leads throughout the sales cycle, scheduling follow-ups and addressing customer inquiries as needed, • Prior sales experience or customer service experience is a plus, • Ability to adapt to and work with various individuals external and internal to the company, • Comfortable collaborating with diverse internal teams and external individuals, • Eager to learn, embraces change, adept at problem-solving, and possesses a high multitasking ability This is a performance-based position with unlimited commission potential—your earnings reflect your drive, not a salary cap. Annual compensation figures are based on average earnings in the role.

Job Description Why Work for Strong Thorne-Mortuary? Service • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual., • Financial assistant programs encouraging employees through education and development in industry related subjects., • Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges., • Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match., • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team., • We value honesty, courage, integrity, ethical behavior and the development of personal growth., • We are rooted in the communities to provide a personal touch to every family we serve. This position is the primary administrative role in most of Park Lawn’s individual business locations and is responsible for performing a variety of administrative and accounting related tasks to ensure the business runs smoothly and the expectations of our client families and their guests are exceeded. Essential Functions • Answers telephone and gives information to callers or routes calls to the appropriate person and places outgoing calls for the business., • Greets and escorts all visitors and their guests., • Performs all accounting (AP/AR), inventory, and account reconciliation for the business., • Updates Timekeeping system as employees fill out missed punch log., • Prepares daily deposit reports and reconciliations, • Processes and codes all business invoices for payment., • Researches invoices and resolve any issues or discrepancies., • Receives and records payments from client families., • Schedules appointments for the business., • Composes and types correspondence as needed., • Compiles and reports on statistical data as required by the business., • Inputs data into operating system accurately, completely, and timely., • Assists client families with processing necessary paperwork and scheduling appointments., • Scans, copies and prints as needed., • Updates and maintains files and related systems for the business., • Serves as business timekeeper and maintains local employee files., • Coordinates and maintains office supplies and equipment., • Serves as a backup in other administrative functions as needs dictate., • Completes assigned responsibilities and tasks without needing additional assistance, excessive supervision, or extended scheduling., • Communication Proficiency., • Teamwork Orientation., • Detail Orientation., • Customer Service Orientation., • High school diploma or equivalent combination of education and experience preferred., • Minimum two years administrative or general accounting experience or have demonstrated knowledge, skills and abilities required to perform all job tasks., • Ability to read, write, and speak English fluently. Bilingual is a plus., • High degree of overall computer proficiency., • High degree of proficiency in local and virtual data management tools (Internet, Dropbox, Microsoft file management structure)., • High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)., • Proficiency with multi-line phone systems and general office equipment., • Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner., • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations., • Ability to maintain a positive attitude and working environment through organization, willingness to learn, and communication., • Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment. This position has no direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • The duties associated with this position are generally performed in an indoor office setting., • Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle., • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds., • This position may also require reaching, pushing, and pulling., • Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low, • This position may require up to 10 percent out of area and overnight travel. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionDescription: WHO WE ARE UnityBPO is a distinguished Healthcare IT company dedicated to serving America's front-line healthcare professionals and their patients. We act as a vital resource for clinicians and patients nationwide, assisting them in overcoming their technological challenges. Through our comprehensive portfolio of clinician and patient products and services, UnityBPO harnesses the skills, experience, tools, knowledge, and best practices necessary to deliver prompt resolutions to human-technology interactions. United by our diverse talent and unwavering values, we at UnityBPO opt to operate in environments of significance—environments that are complex, critical, and that profoundly impact our lives. We elect to engage in settings that matter—where medical professionals are saving lives and where patients are receiving healing. We assert that we are the foremost organization in understanding how to humanize technology and we recruit individuals who embody this principle. Our workplace is characterized by openness, integrity, and an unwavering focus on the success of our customers and employees alike. We invite you to choose a career path with us And immerse yourself in the pure joy of truly loving what you do every single day! What You’ll Do • Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.)., • Support multiple clients, • Identify and document customer issues clearly and accurately, • Escalate unresolved tickets to appropriate internal teams as needed, • Accurately assign ticket urgency and impact following ITIL best practices, • Assist clinicians—including doctors, nurses, and therapists—with EHR usability, • Deliver outstanding customer service through clear communication, patience, and empathy POSITION SUMMARY This key DTS Supervisor position is a role requiring an individual that has experience with IT Service Management Coordinator tasks, as well as overseeing desktop technicians for the client contract. The chosen individual will oversee and provides leadership to onsite Desktop Support Team at their designated location(s), as well as providing ticket coordination tasks to core client systems and applications. The DTS Supervisor must be able to make high level decisions that can and will directly affect the end user. This individual is also responsible for ensuring employee, client and end-user satisfaction. Additionally, this role will be instrumental in the delivery of ITIL Service Management, applications, desktop and mobility strategies, inventory management, day to day issue resolution and license management. RESPONSIBILITIES To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be a Customer Success Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DTS Supervisor Duties • Build and maintain strong relationships with client leadership on behalf of Unity., • Ensure team alignment with the ITIL Service Delivery Model., • Demonstrate leadership that reflects Unity’s values and supports team effectiveness., • Produce weekly/monthly SLA and KPI reports and drive service recovery for any violations., • Improve and maintain positive client customer satisfaction scores., • Lead Root Cause Analysis to prevent recurring issues or escalations., • Personally respond to major incidents and ensure full executive-level satisfaction., • Review incident/request findings and provide recommendations for resolution., • Analyze operational metrics to identify trends and drive process improvements., • Ensure all SLA, KPI, and contract requirements are consistently met with high quality., • Participate in client operational meetings and relay key expectations to Unity leadership., • Develop and maintain policies and procedures for issue identification and resolution., • Support and participate in IT-related projects., • Collaborate with Unity teams across Albuquerque to ensure consistent practices and initiatives., • Manage hiring, training, scheduling, performance, and corrective actions for team members., • Hold monthly one-on-one meetings with direct reports and document in HRM., • Manage team schedules to ensure 7-day operational coverage., • Own, manage, and resolve escalations to successful completion., • Drive effective team communication through regular meetings and updates., • Complete additional duties as assigned. Supervisor Expectations • Work directly with client project management office on required tasks, • Attend and report on Daily Operations Huddle the relevant topics to DTS, • Attend and contribute to the Weekly Operations Client meeting, • Provide backup support to other zones during PTO, • Participate in Root Cause Analysis sessions to better serve clients WORK CONDITIONS • Required to sit, walk, stand, bend over or stoop on a regular basis., • Travel may be required, • Ability to operate a computer keyboard, mouse and to handle other computer components, • Must be able to lift/transport moderately heavy objects, such as computers, devices and peripherals up to 50 lbs., • Flexibility to work off schedule when needed., • Must keep UnityBPO, patient, and client information confidential. Requirements: PREFERRED REQUIREMENTS • Demonstrated success leading a team of 5+ DTS Technicians and projects personnel., • Direct oversight of contractor staff preferable, • Individual should possess a Bachelor’s degree in MIS, Computer Science, or other relevant discipline. Equivalent combination of work experience/training/Associates degree may be considered in lieu of a bachelor’s degree equaling 8 years., • Minimum of 3 years’ experience (Supervisor), 5+ years’ experience (Sr Supervisor) in a similar fast paced IT and/or Healthcare Services environment, • Advanced working knowledge of PC operations, diagnostic troubleshooting and repair including hardware, operating system, network settings, network and local print/scan/fax support, • Experience with Service Desk ticket tracking systems (Service Now, HEAT, Remedy, Magic, CA Service Desk)., • Experience with Service Level Agreements (SLAs) and other performance metrics, • High School diploma or G.E.D equivalent/and at least 4-year experience supporting, troubleshooting and repairing PCs., • Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required, • CompTIA A+ certification preferred, • Healthcare environment experience preferred, • Epic experience preferred, • Knowledge of medical-based terms and phrases are a definite advantage., • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function., • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.