Collections and Deductions Analyst
13 days ago
Winter Park
Job Description LHH is actively seeking an experienced Collections & Deductions Analyst with Advanced Excel skills (REQUIRED) and extensive experience handling large, complex portfolios ($200MM+) for one of our top clients! This role is responsible for investigating and resolving customer disputes, short payments, credits, and other A/R issues while driving recovery on invalid deductions. The ideal candidate is a proactive problem-solver with strong communication skills, significant dispute resolution experience, and a proven ability to work with large customers and vendor portals. This will be a long term contract opportunity with our client. Option to consider remote if outside of Orlando, FL—if local one day per week onsite (Wednesdays). Key Responsibilities Dispute Resolution & Portfolio Management * Manage and analyze high-volume customer disputes, short payments, and account activity. * Research invoices, payments, credits, and contracts using SAP, customer portals, and third-party systems. * Identify root causes, trends, and issues using historical customer data across multiple systems. * Resolve disputes and ensure accurate customer A/R balances, following up with clients as needed. * Communicate effectively with customers, senior leadership, Sales, Operations, and internal stakeholders. Credit & Collections * Monitor past-due A/R and assess credit exposure and customer creditworthiness. * Recommend account holds/releases in alignment with business strategy. * Secure payment on overdue balances and negotiate structured payment plans. * Evaluate aged items for write-offs, refunds, and account adjustments. * Assist in preparing accounts for third-party collections when required. Systems & Compliance * Maintain customer discount, deduction, and allowance data within SAP. * Research cash applications using bank statements and resolve application issues. * Ensure compliance with GAAP, SOX, and internal policies, including proper documentation for credit memos and approvals. * Support audits related to deductions, payments, and write-offs. * Generate monthly and ad-hoc reporting for leadership and key stakeholders. Required Qualifications * Advanced Excel expertise (required): Able to build complex formulas, PivotTables, VLOOKUPs, etc. * Heavy deductions / short-pay experience (required). * Experience managing large customer portfolios ($200MM+). * Minimum 5+ years of A/R dispute resolution in a large corporate environment using vendor portals. * Minimum 5+ years of cash application research and analysis. * 5+ years working with enterprise A/R systems (SAP, Oracle, etc.). * Strong communication skills; able to work with customers, leadership, Sales, Logistics, and cross-functional teams. * Experience working in environments requiring GAAP and SOX compliance. * Ability to operate in a fast-paced, high-volume environment with minimal supervision. * Associate degree in Accounting/Finance required; Bachelor’s degree preferred. Preferred Skills * Experience in a global team environment * Strong analytical and problem-solving abilities * Ability to prioritize and make decisions quickly Pay Details: $25.00 to $28.00 per hour Search managed by: Kaitlynne Hope Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.