Communications degree jobs in Knoxville, Tennessee - Page 2Create job alerts

Job DescriptionCompany Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs. Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business. Responsibilities • Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives, • Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands, • Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time, • Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job, • Partner with sales, prepress, and operations to support product launches, price updates, or new project development, • Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems, • Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts, • Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutionsPeople and Culture, • Partner closely with the customer and internal teams to ensure strong alignment and responsiveness, • Demonstrate empathy, reliability, and follow-through to build trust and rapport, • Support a culture of accuracy, accountability, and continuous improvement, • Help surface customer feedback and market intelligence to support company innovation and service offeringsCritical Skills / Capabilities, • Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships, • Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience, • Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios, • Problem-Solving: Resolves account issues and anticipates challenges before they escalate, • Detail-Oriented: Reviews orders, specs, and project details with precision, • Time Management: Juggles recurring tasks and urgent requests with efficiency, • Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction, • Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting toolsExperience, • Required: +5 years of experience in account management or customer service in a B2B manufacturing environment, • Preferred: Experience in folding carton, corrugated, or related paperboard packagingEducation, • Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experienceBenefits/Perks, • Salary / Bonus Eligible, • Health, Dental, Vision, 401(k), • Career Advancement, • Supportive, family-oriented team culture

Job Description Overview Role Overview We’re seeking a Project Manager to manage multiple projects, ensuring timely delivery and high customer satisfaction. You’ll collaborate with internal design, sales and manufacturing teams. You will manage projects from initiation & discovery to installation and delivery, develop detailed project plans, and communicate with customers to ensure project success. Key Responsibilities · Coordinates with Sales and/or individual customer operation team members to understand customer needs related to the project (including quality, schedule, and cost issues) and our commitments to the customer. · May be responsible for providing specialized support for the sales process, including marketing research, design activities, and the completion/installation of prototypes. · Participates in customer presentations and reviews concerning project plans and progress. Develops and implements a detailed plan to achieve project objectives and ensure excellent service to the customer. · Coordinates with other project team members and outside resources to ensure project objectives are achieved (includes Sales, Art, Finance, Purchasing, engineering, design firms, consultants, construction site managers, installers, etc.). · Assists with design and engineering elements as necessary. Assists with management of on-site construction and installation activities. · Provides financial management of the account. Assists with pricing as required. Develops estimates, budgets, and forecasts. Reviews and approves expenses as they pertain to the project. Manages and tracks project costs to ensure budgets and forecasts are achieved or exceeded. Manages inventory at minimum levels. Helps ensure timely billing and provides information required for billing. Resolves billing disputes to maximize cash flow. · Maintains an acute awareness of all aspects of the project. Reports on project status. · Proactively anticipates and resolves potential problems. Troubleshoots and resolves issues that may arise during the project execution. · Coordinates with Purchasing to ensure necessary sourcing and procurement activities to support the project. Participates in the identification and selection of outside vendors; monitors the performance of vendors to ensure requirements are met. · Identifies future opportunities and helps achieve additional sales volume with the account. · Provides support on other assignments and projects as required. · Complies with all rules, policies, and procedures of Pattison Sign Group. · Provides high quality work. · Remains reliable and dependable relative to punctuality and attendance during work hours Qualifications · AS or BS in business, engineering or a construction-related field, equivalent work experience in construction-related project management or other people/asset management. · Must have personal computer skills (preferably Microsoft Windows, Word, Excel, Outlook, and Schedule+ or similar packages). · Strong skills in utilizing (or aptitude to learn) MACPAC or a similar business system (such as Goldmine, Site Management Workbench, or COPICS) EPICOR 10. · Demonstrated customer service orientation; previous experience in customer service would be extremely helpful, ideally in a manufacturing business. · Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active). · Must provide strong leadership, written and oral communications, problem solving, and team skills. · Must be able to communicate via telephone and e-mail with internal and external customers and others. · Strong personal motivation with a very high level of detail orientation. Experience · 2-4 years professional work experience in managing people or assets (construction-related purchasing or project management preferred). · Knowledgeable of customer service and installation processes or experience in the following: forecasts, quotes, orders, installation, and billing. · Strong project management skills (planning, organizing, monitoring, follow-up). Must be very effective in anticipating and resolving problems after they occur. · Strong knowledge and skills in field activities and installation management. · Working knowledge of economics of profitable account management. Competencies · Basic understanding of customer service role/duties and tools; proficient in basic project management; effective in troubleshooting and resolving more complex installation problems and procedural issues. · Strong communication skills, particularly when interfacing with customers. Must also have skills in coordinating with the many internal organizations that play a part in meeting the customer’s needs. · Requires exceptional interpersonal and project management skills. · Ability to learn new and varied assignments. · Ability to effectively handle non-routine subcontractor issues and communications. · Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.

Job Description POSITION SUMMARY A Senior Project Manager will own leading task forces on projects, from inception through completion. This role will be responsible for determining the purpose of a project, communicating with clients about their needs, securing funding, budgeting for each department, and planning the projects final release. They will use delegation to accomplish large scale tasks and will step in to troubleshoot issues or connecting people with the appropriate resources to do their job. RESPONSIBILITIES & DUTIES • Ensures that projects remain in-scope and meet budgetary, scheduling, and quality requirements., • Creates, manages, and distributes project communications artifacts like charters, schedules, and budget., • Provides project status updates at predetermined time intervals to all stakeholders., • Ensures adherence to legally binding requirements., • Plan, schedule, monitor activities related to subcontractors., • Establish key project criteria metrics., • Develop project control and reporting procedures to manage changes in operational plan., • Responsible for managing and motivating the team, as well as resolving team conflicts., • Work to resolve technical and operational issues as required., • Ability to build strong relationships with internal and external stakeholders., • Solid technical understanding and ability to define and refine requirements through a project lifecycle., • Strong analytical and problem-solving skill to manage shifting priorities, demands, and timelines., • Ability to learn quickly, understand and apply new technologies., • Positive, can-do attitude with the ability to succeed in a fast-paced work environment., • To help ensure that all our employees go home safely at the end of their working day. RESPONSIBILITIES – Quality • To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce., • Will adhere to all quality requirements that are inside of the Quality Management system. RESPONSIBILITIES – Corporate / Site • Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Operational Framework, • To be part of & to promote Knoxville Standard of Excellence which incorporates high standard of ethical behavior, to promote a culture of honesty and integrity, and one team culture., • All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures. REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES) • Have strong written and oral communication skills., • Demonstrated ability to lead and manage teams., • Demonstrated ability to implement processes., • Strong analytical and problem-solving skills to manage shifting priorities, demands and timelines., • Ability to interact with all levels of the organization, from production associates to senior leaders., • Ability to function as a collaborator and be comfortable leading without authority. EDUCATION AND EXPERIENCE (required levels) • A bachelor's degree in management, quality engineering, science, or logistics. Or have equivalent experience., • Project Management Certification, • 7+ years of experience as a Project Manager or similar position responsible for defining and managing project scope, timelines, profitability, and effective delivery of products or services. In lieu of experience a PMP or related certification or 5 years of demonstrated experience leading a PMO., • Proven experience in project management, quality, manufacturing and in securing vendor contracts., • 3+ years utilizing strong analytic skills to understand business need., • In-depth knowledge of the technical aspects of manufacturing and engineering., • Experience with manufacturing and production processes and engineering principles., • Ability to provide guidance to improve process efficiency., • Excellent communication and liaison skills., • Must be proficient with the use of the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly hand lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Profit sharing, • Relocation bonus, • Signing bonus, • Training & development Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business. Responsibilities • Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives, • Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands, • Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time, • Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job, • Partner with sales, prepress, and operations to support product launches, price updates, or new project development, • Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems, • Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts, • Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutionsPeople and Culture, • Partner closely with the customer and internal teams to ensure strong alignment and responsiveness, • Demonstrate empathy, reliability, and follow-through to build trust and rapport, • Support a culture of accuracy, accountability, and continuous improvement, • Help surface customer feedback and market intelligence to support company innovation and service offeringsCritical Skills / Capabilities, • Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships, • Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience, • Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios, • Problem-Solving: Resolves account issues and anticipates challenges before they escalate, • Detail-Oriented: Reviews orders, specs, and project details with precision, • Time Management: Juggles recurring tasks and urgent requests with efficiency, • Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction, • Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting toolsExperience, • Required: +5 years of experience in account management or customer service in a B2B manufacturing environment, • Preferred: Experience in folding carton, corrugated, or related paperboard packagingEducation, • Required: Bachelors degree in Business, Communications, Packaging Science or a related field OR combination of education and experienceBenefits/Perks, • Salary / Bonus Eligible, • Health, Dental, Vision, 401(k), • Career Advancement, • Supportive, family-oriented team culture

Job Description Key Responsibilities · Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management. · Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met. · Maintains and updates web based information system with detail status of projects assigned. · Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project. · Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system. · Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages. · Selects installers; establishes expectations; and monitors and ensures/evaluates installer performance. · Coordinates and ensures necessary surveys and permits are secured on a timely basis. · Resolves problems and disputes in the field, including quality, schedule, and financial issues. · Expedites completion of projects. · Resolves warranty issues. · Develops project plans and maintains information on project status (possibly with support of a project assistant). · Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer. · Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues. Ensures proactive customer communications. · Resolves field issues including punch list items. · Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes. · Manages inventory for assigned accounts; prepares forecasts and status reports. · May provide guidance and training for less experienced Project Managers. · Performs other assignments as required. · Complies with all rules, policies, and procedures of the Pattison Sign Group. Qualifications · AS or BS in business, engineering or a construction-related field, or equivalent work experience in construction-related project management or other people/asset management. · 2-4 years professional work experience in managing people or assets (construction-related purchasing or project management preferred). · Proficient in reading blueprints and comfortable with viewing AutoCAD. · Should have strong aptitude for detail and an unwavering commitment to quality Experience • Comfortable and capable of climbing ladders and being on building roofs performing surveys and as needed aiding in the installation process., • Knowledgeable of customer service and installation processes or have experience in the following: forecasts, quotes, orders, installation, and billing., • Strong knowledge and skills in field activities and installation management., • Requires exceptional interpersonal and project management skills., • Ability to learn new and varied assignments., • Ability to effectively handle non-routine subcontractor issues and communications., • Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision., • Must have personal computer skills (preferably Microsoft Windows, Word, Excel, Outlook, and Microsoft project or similar packages)., • Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).