Bilingual Customer Care Representative - Enrollment Support (English/Spanish)
hace 5 días
Lewisville
Job DescriptionDescription: • Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish, • Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements, • Assist families with online applications and troubleshoot application or student account issues, • Guide parents through document submission and verification steps, • Accurately log, track, and document all interactions in the customer service platform (Freshdesk), • Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager, • Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines, • Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd’s family-first missionRequirements:, • Bilingual proficiency in English and Spanish (spoken and written) required, • 1–2 years of experience in customer service, call center support, administrative support, or a related role, • Strong verbal and written communication skills with the ability to explain processes clearly, • Detail-oriented with excellent organizational and time-management abilities, • Comfortable navigating multiple systems and switching between tasks efficiently, • Reliable, punctual, and able to collaborate effectively within a team, • Familiarity with CRM or ticketing tools such as Freshdesk or live chat platforms is a plus (training provided), • Passion for helping families and representing a mission-driven organization