Operations Supervisor
hace 25 días
Englewood
Job Description Job Title: Operations Supervisor Reports To: General Manager Property:Parks Residential Denver GENERAL PURPOSE OF JOB As an Operations Supervisor, you will support the General Manager and Assistant Manager by overseeing day-to-day operations across housekeeping and front desk/leasing functions. The role ensures operational excellence, team performance and exceptional guest/resident experience in a fast-paced, hospitality driven environment. You will be instrumental in maximizing productivity and profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES Property Operations • Work closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work., • Supervise, mentor, and support housekeeping and front desk/leasing associates., • Lead, train, and coach front desk and leasing staff on phone techniques, closing skills, customer service, emergency procedures, and company policies., • Oversee office organization, filing systems, lease documentation accuracy, and completion of required reports (including weekly status reporting)., • Ensure integrity of the work order system, resident follow-up, and maintenance communication., • Monitor proper handling of mail, packages, messages, and front desk communications., • Ensure staff follow checklists, move-in/move-out protocols, and daily operational procedures., • Support and oversee leasing efforts—unit tours, floorplan presentations, outreach marketing, and traffic-generation strategies., • Ensure accuracy of rental applications, verifications, and adherence to rental criteria., • Coordinate daily staff schedules to ensure adequate coverage and service continuity., • Plan, organize, attend and/or participate in various hotel meetings such as: Staff Meetings, Daily Huddle, Leadership Huddle, Safety Meetings, etc., • Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with RCMI’s standards of product and performance, service recovery and problem resolution., • Support inventory management by ordering supplies, tracking usage, and minimizing waste., • Through leadership example, establish friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees., • Communicate both verbally and in writing to provide clear directions to staff., • Provide coaching and performance feedback; assist with onboarding and training new team members., • Identify problems/areas of opportunities and solutions., • Field guest/residents' complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Resolving complaints with empathy and timeliness. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion., • Oversee housekeeping workflows, quality inspections, and room readiness standards., • Train staff on emergency procedures, equipment knowledge, and utility shutoffs., • Provide insights on trends, service issues, staffing gaps, and opportunities for improvement., • Monitor attendance, performance, and conduct, ensuring company standards are upheld., • Comply with attendance policies and be available to work on a regular basis., • Train staff on emergency procedures, equipment knowledge, and utility shutoffs., • Comply with all local, city, and state health and safety codes and other regulatory requirements that may apply, • Ensure quality work from housekeeping attendants through inspection, • Serve as a resource for escalated guest/resident concerns., • Assist with late-night or unexpected operational needs and ensure continuity of service., • Perform any other job-related duties as assigned as business needs may arise. Human Resources • Actively recruits and hires qualified associates., • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate., • Be available and visible in accordance with the company's open-door policy, • Conducts performance review process for associates., • Assure continuous training is conducted., • Communicate, counsel and assist in staff development ACCOUNTABILTIES The Operations Supervisor is accountable, but not limited to the following outcomes and responsibilities: • Operational Execution – Ensuring daily housekeeping and front desk/leasing operations are executed efficiently, consistently, and in alignment with company standards., • Service Quality & Guest Satisfaction – Maintaining high levels of guest and resident satisfaction through proactive service, service recovery, and issue resolution., • Staff Performance & Engagement – Driving associate performance through training, coaching, scheduling, feedback, and corrective action when necessary., • Scheduling & Coverage – Ensuring proper staffing levels to meet operational demands and service expectations., • Process & Procedure Compliance – Enforcing adherence to company policies, checklists, leasing criteria, safety protocols, and regulatory requirements., • Housekeeping Quality Control – Accountability for room readiness, cleanliness standards, inspections, and corrective follow-up., • Leasing & Revenue Support – Supporting leasing efforts, application accuracy, and traffic-generation activities that contribute to occupancy and revenue goals., • Documentation & Reporting Accuracy – Ensuring timely, accurate completion of reports, lease files, work orders, and operational records., • Issue Escalation & Resolution – Acting as a primary escalation point for guest/resident concerns and operational issues, resolving or escalating appropriately., • Training & Onboarding – Ensuring new associates are effectively onboarded, trained, and equipped to perform their roles. CAREER PROGRESSION This position can progress to similar position at a larger property, Leasing Manager, Assistant Manager. Advancement is based on experience, certifications, technical competencies, performance, and business needs. POSITION REQUIREMENTS Core Competencies The Operations Supervisor must consistently demonstrate the following core competencies to successfully perform the role: • Operational Leadership – Ability to lead daily operations across departments, set expectations, and ensure consistent execution of standards., • Customer & Guest Experience Excellence – Strong service orientation with the ability to resolve issues empathetically while protecting company interests., • Team Development & Coaching – Skilled at training, mentoring, motivating, and holding associates accountable for performance and behavior., • Communication & Influence – Clear, professional verbal and written communication; ability to give direction, feedback, and escalation updates effectively., • Problem Solving & Decision Making – Uses sound judgment, discretion, and data to proactively prevent, identify, analyze, and resolve workplace issues by evaluating options and implementing practical, effective solutions., • Organization & Attention to Detail – Manages multiple priorities, documentation, schedules, and workflows with accuracy and follow-through., • Compliance & Risk Awareness – Understanding of operational, safety, and regulatory requirements with a proactive approach to compliance., • Adaptability & Resilience – Thrives in a fast-paced, hospitality-driven environment; remains calm under pressure and during emergencies., • Collaboration & Teamwork – Works effectively with management, peers, and associates to achieve operational and service goals., • Business Acumen – Understands how daily decisions impact productivity, costs, revenue, and overall profitability. Proficient in reading and understanding Financial Statements EDUCATION and/or EXPERIENCE • 4-5 years job-related experience in a hotel environment is required, 3 years of 5, would be in a supervisory/managerial level, • Experience in General business and accounting principles and practices, • Math aptitude at High School level COMPUTER, TECHNICAL & EQUIPMENT SKILLS • Proficient in personal computer skills and business-related software including Microsoft office products and use of e-mail, • Excellent Communication Skills, both written and verbal, • Hospitality Management Software, • Hospitality Reservation Systems, • Point of Service Systems (POS) WORK ENVIRONMENT This job entails moderate noise and clear vision. The frequency of exposure to work environment conditions is as follows • Close vision (clear vision at 20 inches or less) – Viewing Computer Screen, • Wet or humid conditions (non-weather): none, • Work near moving mechanical parts: 1/3 – 2/3, • Work in high, precarious places: under 1/3, • Fumes or airborne particles: under 1/3, • Toxic or caustic chemicals: under 1/3, • Outdoor weather conditions: over 2/3, • Extreme cold (non-weather): under 1/3, • Extreme heat (non-weather): under 1/3, • Risk of electrical shock: under 1/3, • Risk of Radiation: none, • Work with explosives: none, • Vibration: none PHYSICAL DEMANDS The frequency to physical demands are listed below: • Stand: 1/3 – 2/3, • Sit: under 1/3 – 2/3, • Walk : over 2/3, • Use hands to finger, handle, or feel: over 2/3, • Reach with hands and arms: 1/3 – 2/3, • Climb or balance: under 1/3, • Stoop, kneel, crouch, or crawl: under 1/3, • Talk or hear: over 2/3 LIFTING OR FORCE EXERTED The frequency to lifting or force exerted are listed below: • Up to 10 pounds: 1/3 – 2/3, • Up to 25 pounds: 1/3 – 2/3, • Up to 50 pounds: none, • Up to 100 pounds: none. Associates are required to request for assistance in carrying heavier items, especially over 100 pounds
Limpieza
Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
Ventas y Marketing
Azafato y Azafata
Servicio al Cliente
Barista
Entretenimiento
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Moda
Personal de Bar
Redacción y Edición
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Otros
