Front-of-House (FOH) Lead
1 day ago
Glencoe
Job DescriptionDescription: Front-of-House Lead Role Summary The FOH Lead is the on-shift captain for guest experience and service flow. Youâll set the pace during rushes, coordinate between the kitchen, barista bar, smoothie station, and runners, and ensure every handoff is fast, accurate, and friendlyâconsistent with Hometownâs standards for hospitality and quality. Key Responsibilities 1. Shift Leadership & Flow ⢠Run pre-shift huddles; assign and rotate stations (cashier, runner, expo, barista support) based on volume and team strengths., ⢠Manage the expo during peak periods; monitor ticket times, prioritize pickups, and keep the line moving with calm, clear communication., ⢠Oversee online/app order staging and guest pickup so dine-in and digital orders move smoothly in parallel., ⢠Maintain line-of-sight to the dining room and pickup shelves; anticipate bottlenecks and re-deploy support before issues escalate. 2. Guest Experience & Hospitality ⢠Model warm, genuine hospitality; greet, engage, and guide guests through the menu (coffee, juices, smoothie bowls, toasts, salads, sandwiches)., ⢠Ensure allergy notes, modifiers, and special requests are captured and executed correctly; double-check tickets before release., ⢠Own guest recovery with prompt, professional solutions when something isnât right. 3. Team Coaching & Development ⢠Onboard and cross-train FOH teammates (runner, cashier, expo) and reinforce standards with real-time feedback., ⢠Foster a supportive, learning-first environment that reflects Hometownâs commitment to mentorship and growth. 4. Quality, Cleanliness & Safety ⢠Uphold sanitation and FOH cleanliness standards; keep guest areas, expo counter, and runner zones stocked and spotless throughout service., ⢠Promote food safety and allergen awareness; ensure utensils, labels, bags, and disposables are organized for speed. 5. POS Accuracy & Cash Handling ⢠Operate the POS with precision; orders, discounts, modifiers, payments, and end-of-shift cash outs per policy., ⢠Audit receipts and resolve order discrepancies quickly to protect speed and accuracy. 6. Inventory & Merchandising (Front-of-House) ⢠Maintain par levels and presentation for cups, lids, napkins, utensils, grab-and-go items, and pastry case; escalate low stock proactively. Qualifications ⢠Experience: 1+ year in a FOH lead/supervisor or key-holder role in cafĂŠ/fast-casual or similar high-volume setting (preferred)., ⢠Technical: POS proficiency; comfortable with discounts, modifiers, and multi-channel order flow (in-store + app/online)., ⢠Menu Knowledge: Enthusiasm for coffee, juice, and Hometownâs daytime menu offerings; quick to learn ingredients and setup., ⢠Certifications: ServSafe Food Handler or Allergen certification a plus (or willingness to obtain)., ⢠Soft Skills: Clear communicator under pressure; collaborative, organized, and calm with strong guest-recovery instincts., ⢠Physical: Able to stand/walk for long periods and move efficiently during rushes; lift and carry up to [30â40] lbs as needed. Compensation: $12-$15 hourly + $6-$10 extra per hour in tips. (Part-time positions available). Perks & Culture: Paid breaks, free meals on every shift, flexible scheduling, and a supportive environment with mentorship and growth opportunities. EEO Statement Hometown Coffee & Juice is an Equal Opportunity Employer, committed to diversity and inclusion. LĂder de Front-of-House (FOH) Resumen del Rol El LĂder de FOH es el capitĂĄn en turno para la experiencia del cliente y el flujo del servicio. SerĂĄs quien marque el ritmo durante las horas pico, coordinando entre la cocina, la barra de cafĂŠ, la estaciĂłn de batidos y los runners, asegurando que cada entrega sea rĂĄpida, precisa y amable, en lĂnea con los estĂĄndares de hospitalidad y calidad de Hometown. Responsabilidades Clave Liderazgo de Turno y Flujo ⢠Dirigir reuniones previas al turno; asignar y rotar estaciones (cajero, runner, expo, apoyo de barista) segĂşn el volumen y las fortalezas del equipo., ⢠Gestionar la estaciĂłn de expo durante los picos; monitorear tiempos de ticket, priorizar entregas y mantener la lĂnea en movimiento con comunicaciĂłn clara y calmada., ⢠Supervisar la preparaciĂłn y entrega de pedidos en lĂnea/app para que los pedidos en el local y digitales fluyan en paralelo sin problemas., ⢠Modelar hospitalidad cĂĄlida y genuina; saludar, interactuar y guiar a los clientes a travĂŠs del menĂş (cafĂŠ, jugos, bowls de batido, tostadas, ensaladas, sĂĄndwiches)., ⢠Asegurar que las notas de alergias, modificadores y solicitudes especiales se registren y ejecuten correctamente; revisar tickets antes de liberarlos., ⢠Capacitar y entrenar de manera cruzada a los compaĂąeros de FOH (runner, cajero, expo) y reforzar estĂĄndares con retroalimentaciĂłn en tiempo real., ⢠Mantener los estĂĄndares de saneamiento y limpieza en FOH; mantener ĂĄreas de clientes, mostrador de expo y zonas de runners abastecidas y limpias durante el servicio., ⢠Operar el POS con precisiĂłn; pedidos, descuentos, modificadores, pagos y cierres de turno segĂşn la polĂtica., ⢠Experiencia: 1+ aĂąo en un rol de lĂder/supervisor FOH o encargado en cafeterĂa/comida rĂĄpida o entorno similar de alto volumen (preferido)., ⢠TĂŠcnico: Dominio de POS; cĂłmodo con descuentos, modificadores y flujo de pedidos multicanal (en tienda + app/en lĂnea)., ⢠Conocimiento del MenĂş: Entusiasmo por el cafĂŠ, jugos y las ofertas del menĂş diurno de Hometown; capacidad para aprender rĂĄpido ingredientes y montaje., ⢠Certificaciones: CertificaciĂłn ServSafe Food Handler o de alĂŠrgenos es una ventaja (o disposiciĂłn para obtenerla)., ⢠Habilidades Blandas: Comunicador claro bajo presiĂłn; colaborativo, organizado y calmado con fuertes instintos para la recuperaciĂłn del cliente., ⢠FĂsico: Capacidad para estar de pie/caminar por perĂodos prolongados y moverse con eficiencia durante las horas pico; levantar y cargar hasta [30â40] lbs segĂşn sea necesario., ⢠Disponibilidad: Turnos matutinos/diurnos con cobertura de fines de semana/feriados dentro del horario de operaciĂłn (7 a.m.â5 p.m.). Pago y Beneficios ⢠CompensaciĂłn: $12-$15 por hora + $6-$10 adicionales por hora en propinas. (Posiciones de medio tiempo disponibles)., ⢠Beneficios y Cultura: Descansos pagados, comidas gratis en cada turno, horarios flexibles y un ambiente de apoyo con oportunidades de mentorĂa y crecimiento. DeclaraciĂłn de Igualdad de Oportunidades Hometown Coffee & Juice es un Empleador que ofrece Igualdad de Oportunidades, comprometido con la diversidad y la inclusiĂłn. Requirements: