E-Commerce Marketplace Manager
1 day ago
Indianapolis
Job Title: Marketplace Manager Company Overview: Westfield Outdoors is a leading Indianapolis-based company specializing in durable goods manufacturing and international importing services. Our focus lies in outdoor leisure products, including camping furniture, tents, shelters, backpacks, trekking bags, soft coolers, pet products, baby products, hunting accessories, fishing tackle, and patio furniture. As a global leader in OEM and private-label manufacturing for the outdoor industry, Westfield Outdoors is dedicated to delivering innovative, high-quality durable goods that meet the needs of our customers and end-users. Position Summary: The Marketplace Manager is responsible for the day-to-day execution and growth of Westfield Outdoors’ marketplace partners such as Amazon and Walmart Marketplace. This role focuses on maintaining accurate product listings, supporting advertising and promotional execution, monitoring account health, and compiling performance reporting across online marketplaces. The position serves as a key coordination point between the Bentonville-based Walmart Marketplace team, the Indianapolis marketing, design, and product teams, and international operations partners who administer marketplace programs and execution. The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced, multi-channel environment. This position is based in-office in Indianapolis, Indiana. Key Responsibilities: 1. Listing and Catalog Support: · Assist in creating, updating, and maintaining product listings across marketplace partners such as Amazon and Walmart Marketplace, including titles, bullet points, descriptions, keywords, and product attributes. · Upload product images, enhanced content, A+ or equivalent media provided by the creative and design teams. · Monitor listings for errors, suppressions, compliance issues, and data inconsistencies, escalating issues to management as needed. · Help maintain accurate product data, including SKUs, pricing, variations, and category placement. 2. Advertising and Promotions Support: · Assist with the setup and monitoring of advertising campaigns across Amazon Advertising and Walmart Connect platforms. · Track daily and weekly performance metrics such as ACOS, CTR, spend, impressions, and sales, and flag performance concerns or anomalies. · Support execution of coupons, deals, seasonal promotions, and retailer-specific programs. · Prepare performance summaries and reports to support optimization of advertising budgets and campaign performance. 3. Account Health and Operational Support: · Monitor marketplace dashboards for account health notifications, listing warnings, stranded inventory, and fulfillment alerts. · Assist with resolving tickets related to listing suppressions, review issues, compliance warnings, or shipment discrepancies. · Coordinate with internal supply chain and operations teams to support inventory tracking and fulfillment requirements. 4. Analytics and Reporting: · Pull weekly and monthly performance reports from Amazon Seller Central and Walmart Seller Center. · Compile reports related to sales trends, keyword performance, promotional results, and competitive activity. · Support data entry, dashboard updates, and reporting used for internal reviews and planning discussions. 5. Cross-Functional Coordination: · Work closely with marketing, creative, and design teams to request, track, and upload required marketplace assets. · Collaborate with customer service teams to monitor customer questions, reviews, and feedback trends. · Support sales, trade marketing, and product teams with retailer-specific product details, promotions, and content needs. · Help ensure clear communication and alignment between U.S.-based teams and international partners supporting marketplace execution. Qualifications: Education and Experience: · Bachelor’s degree in Marketing, Business, Communications, or a related field preferred. · 1–3 years of experience supporting e-commerce marketplaces, digital marketing, or online retail operations preferred. Skills and Competencies: · Familiarity with Amazon Seller Central and Walmart Seller Center platforms preferred. · Strong attention to detail and ability to manage multiple tasks and deadlines simultaneously. · Proficiency in Microsoft Excel and Google Sheets, with comfort working with performance data and reports. · Strong written and verbal communication skills. · Ability to work effectively within cross-functional teams, including international partners. Other Requirements: · Self-motivated team player with a strong sense of ownership and accountability. · Strong organizational and time management skills. · Ability to work in-office in Indianapolis, Indiana. Why Join Westfield Outdoors? At Westfield Outdoors, we value innovation, collaboration, and a commitment to excellence. As part of our team, you will gain hands-on experience supporting leading online marketplaces while working alongside experienced professionals across product, marketing, operations, and global sourcing. This role offers meaningful exposure to marketplace execution within a growing, dynamic organization. Compensation and Benefits: Westfield Outdoors offers a competitive salary and comprehensive benefits package, including: · Health, dental, and vision insurance. · Generous paid time off and company holidays. · 401(k) retirement plan with company match. · Opportunities for professional development and career growth. Application Process: To apply, please submit your resume detailing your relevant experience and interest in the position. We look forward to learning how you can contribute to the continued success of Westfield Outdoors. Equal Opportunity Employer: Westfield Outdoors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.