Help desk jobs in Nashville, Tennessee - Page 2Create job alerts

Job DescriptionSummary Our client is a leading IT Solutions Company located in Nashville, TNand they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Nashville, TN

Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description This position does not include responsibilities typically associated with general IT support. Specifically, this position will not be expected to: * Provide desktop support or troubleshoot individual workstation issues * Deploy or install hardware or software * Address network connectivity problems or infrastructure-related concerns * Manage physical devices, printers, or peripheral equipment * Perform system-wide upgrades or server maintenance The focus of this role is strictly on application-level support for the Licensure and Regulation System (LARS) and Zendesk, including configuration, ticket resolution, and workflow optimization. Position Summary: Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. Work Schedule & Expectations: Schedule: Monday–Friday, 8:00 AM–5:00 PM CST Location: In-person, with the potential for remote work upon completion of training and demonstrated proficiency 665 Mainstream Dr, Nashville TN Communication & Collaboration Skills • Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests, • Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel, • Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge & Skills • Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices, • Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies, • Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management, • Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows, • Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Daily Tasks Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days. Action Steps: • Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days., • Follow up with the requester for any additional needed information within 1 business day., • Ensure all communication with the requestor is noted within ServiceNow., • Ensure all time spent on non-HRB tickets is noted within ServiceNow. Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed. Action Steps: • Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered., • After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes., • Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed., • Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained. Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log. Action Steps: • Ensure that all changes are consistently logged within one business day of implementation., • Store any supporting documentation in the assigned location within the SharePoint site., • Collaborate with the LARS Application Coordinator to maintain an up-to-date log. Requirements Type Category Qualification Description Competency Required Skills Others Communication skills both verbal and written Expert (10+ Years) No Skills Others Data Analytics Specialist Proficient (4-6 Years) No Skills Others Learning ability Advanced (7-9 Years) No Skills Others Presentation skills Proficient (4-6 Years) No Skills Others Project management Novice (1-3 Years) No Skills Others Team work Advanced (7-9 Years) No Skills Tools MicrosoftOffice Advanced (7-9 Years) No

Job Description Desktop Support Technician Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. Position Summary: Join our IT team as an IT Support Engineer providing comprehensive technical support to our growing organization. You'll deliver both on-site and remote support with emphasis on 8x5 on-site presence at our Nashville headquarters, ensuring seamless technology operations for all employees across hardware, software, and infrastructure systems. Key Responsibilities • Provide on-site technical support at Nashville HQ during business hours (8x5 schedule), • Deliver remote support to distributed team members across multiple time zones, • Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices), • Manage Windows and macOS environments including system updates and security patches, • Support Microsoft 365 applications, collaboration tools, and productivity software, • Troubleshoot network connectivity issues and coordinate with network vendors, • Maintain inventory of IT assets and equipment lifecycle management, • Image and deploy new employee workstations using standardized configurations, • Provide technical support for conference rooms, AV equipment, and collaboration tools, • Document support procedures and maintain knowledge base articles, • Escalate complex technical issues to appropriate teams or vendors, • Support security initiatives including endpoint protection and compliance scanning, • 3+ years of experience in IT support or help desk environments, • Associate degree in Information Technology or equivalent experience, • Strong knowledge of Windows 10/11 and macOS operating systems, • Experience with Microsoft 365 administration and troubleshooting, • Understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Hardware troubleshooting skills for desktops, laptops, and mobile devices, • Excellent customer service and communication skills, • Ability to work independently and prioritize multiple support requests, • Professional certifications (CompTIA A+, Network+, Microsoft certifications), • Experience with endpoint management tools (Microsoft Intune, JAMF), • Knowledge of Active Directory and group policy management, • Understanding of cybersecurity best practices for endpoint protection, • Experience supporting remote workforce and collaboration technologies, • A fun, fast-paced work environment, • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws, • 11 paid holidays, • Community and social events to keep you connected and engaged, • Mental Health Benefits, • Medical, Dental and Vision insurance, • Company-paid Group Life Insurance, Short- and Long-Term Disability, • Flexible Spending Account & Health Savings Account, • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice, • Pet Insurance, • 401 (k) with company match with eligibility on Day 1 of employment, • 2 Paid Volunteer Time Off Days, • And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $60,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Powered by JazzHR PvJ0l0xWKw

Job DescriptionSummary Our client is a leading IT Solutions Company located in Nashville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.