Hotel jobs in Louisville, Kentucky - Page 4Create job alerts

Job Description Essential Functions • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by completing the following tasks, • Inputting and retrieving information from a moderately complex computer system., • Confirming pertinent information including number of guests, length of stay and room rate. Make appropriate selection of rooms based upon guest needs., • Code electronic keys, • Non-verbally confirm the room number and rate., • Provide welcome folders containing room keys, certificates, and coupons as appropriate., • File registration cards in room number order in the bucket., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer., • Complete the checkout process by completing the following tasks, • Close out guest accounts, • Make sure that the accounts are being taken care in some sort of acceptable manner., • Ascertain guest satisfaction by presenting a standard room's comment card. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances., • Retrieve registration card for each guest from the bucket to be sent to accounting., • Promptly answer the telephone within three rings using a positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. • Summon bell service assistance to escort guests to their rooms as appropriate., • Provide safety deposit boxes for guests by escorting them to the vault pulling the box form the vault and carrying it to the guest. File access slips in the appropriate in/out box., • Operate a fax machine to send, receive and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer., • Use the photocopier to make copies of items as required., • Performing tasks in the other two sections of the Guest Services Department., • Performing PBX duties (see PBX job description), • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel., • Regular attendance in conformance with the standards, which is established by the associate handbook, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Upon employment, all employees are required to fully comply with Interstate Hotels and Resorts' rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions, and practice the hospitality functions, with or without reasonable accommodations, using some other combinations of skills and abilities. • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts., • Ability to read, listen and communicate effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Ability to stand and move throughout the front office area and continuously perform essential job functions., • Hearing and visual ability to observe and detect signs of emergency situations. Qualification Standards Education: High school diploma required, college experience preferred. Experience: Prior hospitality experience preferred.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: • Medical, • Vision, • Dental, • 401K, • Immediate Pay- earned wage access!, • Vacation time, • Sick time, • Holiday pay, • Bonus opportunities, • Brand-specific employee discounts, • Long term/short term disability, • Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: • Medical, • Vision, • Dental, • 401K, • Immediate Pay- earned wage access!, • Vacation time, • Sick time, • Holiday pay, • Bonus opportunities, • Brand-specific employee discounts, • Long term/short term disability, • Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description The Corporate Accounting Analyst will assist in the corporate general ledger accounting functions. Position Description • Prepare and analyze consolidated corporate financial statements on a monthly basis, • Review daily/nightly journal entries and their effect on the general ledger, • Prepare monthly consolidating entries, • Assist payroll with proper recording of entries, • Work closely with other department personnel to ensure accounts accurately reflect activity, • Assist in the preparation of supporting financial schedules for annual financial statement audit, regulatory filings, and other periodic reporting requirements, • Assist in recording of capital expenditure activity, • Make correcting entries as necessary, • Maintain and reconcile intercompany accounts, • Reconcile balance sheet accounts, • Provide regular and informative communication to management to improve ability to make key business decisions, • Review accounts for accuracy and trend analysis, • Protect organization’s value by keeping information confidential, • Bachelor’s Degree in accounting preferred, may consider demonstrated experience in lieu of degree, • Two+ year’s experience in hotel or hospitality experience a plus, • Knowledge of general accounting principles, regulatory standards and compliance requirements, • Ability to calculate, post and manage accounting figures and financial records, • Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs requirements of education and experience., • High degree of accuracy, attention to detail and confidentiality, • Excellent analytical, problem solving and decision-making skills, • Effective verbal, listening and written communication skills, • Effective organizational, stress and time management skills, • Demonstrates a sense of urgency and ability to meet deadlines, • Ability to work independently or as a team member, • Passionate about contributing to process improvement, • Collaborate with other staff accountants to promote continuity and understanding of operations, • Ability to work with a diverse group of people, • Customer service and negotiation skills, • Experience with Netsuite a plus

Job DescriptionNight Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day’s transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Key Responsibilities • You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly., • Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts., • You will report to the Front Office Manager or Director of Finance/Controller., • A high school diploma, a GED, or one year of hotel experience, • Previous experience in a similar or related position, • A combination of education and experienceWhat You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling (full-time and part-time options), • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.