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SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools. We are seeking compassionate and highly skilled clinicians to join our expanding network, offering the flexibility to manage your own practice, bring your existing clients, and benefit from steady referrals. At SonderMind, we believe there can’t be mental healthcare without mentally-strong clinicians. Our platform is designed to outsmart burnout and streamline your workflow, allowing you to focus on what matters most—your clients. We are committed to fostering relationship-driven care, providing ethically grounded, human-first tools that enhance outcomes and reduce administrative burdens. Benefits of Joining SonderMind: • Flexibility: Enjoy the freedom to set your own working hours and maintain a healthy work-life balance. Sessions can be conducted via telehealth or in-person., • Free and stress-free credentialing with major insurers: We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months., • Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-shows., • Referrals and Practice Support: Seamlessly onboard your existing clients while receiving new referrals. Benefit from thoughtful client matching to personalize your caseload, with support from a dedicated account manager to help you grow your practice across various specialties., • Absolutely no fees or membership charges: We don’t charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge., • Innovative AI-Powered Tools: Outsmart burnout and focus on what matters most—your clients. Our secure, clinically-developed AI tools eliminate administrative tasks and keep clients engaged between sessions. This includes:, • AI Notes: Auto-generates editable, insurance-compliant clinical notes, saving you time and reducing documentation burden., • Session Takeaways: Extend your care between sessions by reviewing and sending client-friendly summaries of key insights., • Session Prep: Help clients clarify goals and focus areas before each session, ensuring you hit the ground running., • Goal Setting: Collaborate with clients to set and track goals, increasing engagement and accountability., • Treatment Plan: Easily align with clients on diagnoses, goals, and care plans in a clear, clinically grounded format., • Master's degree or higher in counseling, psychology, social work, or a related field. *Please note that SonderMind does not provide office space; therapists are responsible for securing their own location for in-person sessions, but we can help connect you with other SonderMind therapists looking to share space.

Job Description Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts. Responsibilities: • Provides virtual account management to a designated book of business between 100-200 dealer accounts., • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience., • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch., • Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform., • Performs refresh training for new dealer personnel when applicable., • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met., • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM., • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support., • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions., • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline., • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement., • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners., • Reviews and analyzes dealer review audits from the Support Analyst team upon completion., • Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours., • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates., • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages., • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner., • Reviews KPI dashboards regularly to ensure all KPI expectations are met., • Diligently address special projects that pertain to your book of business upon request. Requirements: • 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry., • High School Diploma or equivalent required., • Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once., • Must have an outgoing, positive attitude and a strong work ethic., • Confidence to suggest ideas and provide critical customer feedback to leadership., • Organized, self-motivated, and productive while unsupervised., • Technologically savvy and computer proficient; Microsoft Office and CRM experience required., • Establish and maintain customer confidence and provide exceptional customer service., • Strong verbal and written communication skills., • Remote Position; occasional travel required. Job Posted by ApplicantPro