General Manager
2 days ago
Fairfax
General Manager – Fairfax, VA Lead a Branch. Build a Team. Grow a Business. An exceptional opportunity to lead a high performing operation within a rapidly expanding, industry leading organization. We are seeking a strong, experienced, and growth driven General Manager to oversee branch operations at our Fairfax VA location. As the operational and cultural leader of your branch, you will drive overall performance across safety, service delivery, team leadership, customer satisfaction, and full P&L responsibility. This is a high impact role where you will shape culture, develop people, optimize operations, and accelerate business growth. Ideal candidates come from route based service businesses or the green industry (lawn care, landscaping, pest control, environmental services, or other field service operations) where leadership, operational rigor, and customer service excellence are essential. Previous tree care experience is highly desirable but not required. If you’re passionate about leading teams, improving operations, serving customers, and scaling a profitable business, this is an outstanding opportunity to take ownership of a growing branch within a strong and supportive organization. Key Responsibilities: Leadership & Team Development • Lead, mentor, and develop a diverse team including field service professionals, sales staff, and administrative personnel., • Manage hiring, onboarding, coaching, training, performance management, and corrective actions., • Build a positive, accountability driven culture centered around safety, teamwork, and service excellence., • Conduct regular team meetings, field observations, and coaching sessions to reinforce standards and support team success. Operations & Efficiency • Oversee daily branch operations including scheduling, routing, quality control, resource allocation, and workflow optimization., • Ensure services are delivered efficiently, safely, on schedule, and to high quality standards., • Maintain equipment, vehicles, tools, and facilities for reliability and compliance., • Continuously refine processes to increase productivity, reduce downtime, and control costs. Sales, Client Relations & Business Growth • Drive revenue growth through existing account expansion and new customer acquisition across residential, commercial, HOA, and municipal sectors., • Support or lead sales activities including site assessments, proposals, estimates, and contract negotiations., • Collaborate with sales teams to identify upsell opportunities., • Ensure exceptional customer experiences through strong communication, quality service, and timely issue resolution. Financial & Performance Management • Own full P&L responsibility, including budgeting, forecasting, and delivering on revenue and profitability goals., • Track and analyze KPIs such as route/service efficiency, job margins, cost control, sales performance, safety metrics, and customer satisfaction., • Use data to identify opportunities, solve problems, and improve operational and financial performance., • Prepare performance reports and recommendations for senior leadership. Compliance & Risk Management • Ensure compliance with all applicable state, federal, and local regulations (licensing, environmental, safety, pesticide application, etc.)., • Maintain a safe work environment through hazard identification, field audits, training, and strict adherence to safety protocols. What We’re Looking For: Experience • 5+ years of experience in route based, field service, or green industry operations preferred (lawn care, pest control, landscaping, tree care, environmental services, utilities, etc.)., • 3+ years of leadership or management experience overseeing field teams and service operations., • Demonstrated success managing P&L, budgets, KPIs, and operational performance. Education & Certifications • Bachelor’s degree in business, Operations Management, Forestry, Horticulture, or related field preferred (or equivalent experience)., • ISA certifications, arboriculture knowledge, or green industry credentials are highly desirable, but not required. Skills & Competencies • Strong leadership, communication, and team building skills., • Proven ability to drive operational efficiency and business growth., • Competency with CRM/ERP systems, scheduling platforms, and Microsoft Office tools., • Valid driver’s license and willingness to work outdoors as needed., • Availability to support emergency or after hours service during weather events. Who You Are • Values driven with high integrity, • Results oriented with strong decision making ability, • Skilled at developing and motivating people, • Energized by building a high performing team and growing a business We Offer A competitive compensation package and comprehensive benefits, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance (company provided) with optional supplemental coverage, • Paid Time Off (PTO) including vacation, sick time, and paid holidays, • Company provided training and leadership development programs, • Supportive, safety first culture Retirement Benefits • 401(k) Retirement Plan, • Company Match Included Additional Offerings • Professional development opportunities, • Growth potential within a rapidly expanding organization, • A passionate and dedicated team of field service professionals Equal Employment Opportunity (EEO) Statement JL Tree is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected classification under applicable law. Americans with Disabilities Act (ADA) Statement JL Tree complies with the ADA and is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to complete the application process or perform the essential functions of the job, please contact Human Resources.