Family Resource Coordinator School-Based Teletherapy Program
29 days ago
Suffolk
Job DescriptionSalary: $55,000 $65,000 Role: Family Resource Coordinator FLSA:Full Time | Salaried | Exempt Location:Remote (Candidate must reside in Virginia) [Hampton Roads Area] Why Join Virtual Peace of Mind (VPM)? Transforming Access to Youth Mental Health through Virtual Care Virtual Peace of Mind (VPM) is a fast-growing, fully remote private mental health practice dedicated to providing compassionate, evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility, resources, and support they need to deliver exceptional care while advancing equitable mental health access for all. Role Overview: The Family Resource Coordinator serves as the primary liaison between families and the Virtual Peace of Mind (VPM) clinical team, ensuring that every student receiving school-based teletherapy has the family support, access, and communication necessary for successful outcomes. This role focuses on enhancing family engagement, eliminating access barriers, and coordinating culturally and linguistically appropriate resources to meet the needs of diverse households across the state. Working under the direction of the Clinical Director, the Family Resource Coordinator will oversee onboarding for families, provide navigation support for consent, scheduling, and tech readiness, and ensure alignment with FERPA/HIPAA compliance standards. This role is essential to the programs success in reaching students who may not traditionally have access to mental health care. Key responsibilities include but limited to: • Family Engagement & Communication, • Serve as the primary point of contact for families engaging in VPMs school-based teletherapy services., • Provide clear, compassionate communication regarding the referral process, consent forms, scheduling, and session expectations., • Coordinate outreach efforts to ensure families understand the value of therapy and feel supported throughout the process., • Access & Navigation Support, • Assist families with navigating the telehealth platform, troubleshooting technical access issues, and ensuring readiness for virtual sessions., • Identify and respond to language or cultural barriers; coordinate translation, interpretation, or alternate formats as needed., • Support families with limited digital literacy or connectivity to ensure equitable participation., • Resource Coordination, • Maintain and distribute family-friendly mental health education materials, including handouts, webinars, and community resources., • Collaborate with school staff to identify families who may benefit from additional support (housing, food access, medical care, etc.) and provide referrals to appropriate agencies., • Track and follow up on family resource utilization and engagement data., • Program Support & Compliance, • Ensure all family-facing communications meet HIPAA and FERPA requirements., • Maintain accurate records of all family interactions and documentation within the EHR and CRM systems., • Collaborate with clinical and administrative teams to support smooth onboarding, appointment coordination, and follow-through., • Reporting & Continuous Improvement, • Collect feedback from families and summarize key insights to inform program improvements., • Contribute to quarterly reporting by providing data on family engagement metrics, barriers resolved, and satisfaction outcomes., • Participate in interdisciplinary team meetings to advocate for family needs and inform clinical strategy. Other duties as assigned. Qualifications & Experience: • Education:, • Bachelors degree in Social Work, Psychology, Human Services, Public Health, or a related field required., • Experience:, • Minimum of 3 years of experience working with families in education, behavioral health, or community-based services., • Prior experience supporting children, youth, or families within school systems, telehealth programs, or social service organizations strongly preferred., • Experience coordinating support services for underserved populations or communities with complex needs is a plus., • Skills & Competencies:, • Strong interpersonal and communication skills, with the ability to build trust and rapport with families from diverse cultural and linguistic backgrounds., • Demonstrated cultural humility and knowledge of trauma-informed engagement practices., • Comfort with virtual tools, EHR platforms, and customer relationship management (CRM) systems; ability to support families with basic tech troubleshooting., • Bilingual (Spanish, Haitian Creole, Portuguese, Arabic, or other common school languages) strongly preferred., • Organized, self-motivated, and able to manage multiple family cases simultaneously with professionalism and empathy., • Other Requirements:, • Understanding of FERPA, HIPAA, and family confidentiality practices., • Availability to work flexible hours when needed to accommodate family schedules., • Passion for expanding access to mental health care for children and adolescents. Compensation & Benefits: • Retirement:401(k) with up to3% employer match, • Health:Individual Coverage HRA (ICHRA) stipend up to$300/monthtoward health insurance premiums, • Paid Time Off:, • 10 days of PTO annually, • 6 paid holidays, • 3 wellness/sick days per year What Makes VPM Different - Our Values! • Mission-Driven Impact:Join a pioneering, VDOE-endorsed initiative transforming school-based mental health delivery across Virginia ensuring access, equity, and positive outcomes for every student., • Leadership & Growth:Contribute to shaping and scaling an innovative, state-supported care model. Licensed clinicians may take on leadership or consulting roles as the program expands., • Flexible Remote Environment:Enjoy a fully remote, flexible work model that allows you to balance meaningful clinical work with personal well-being., • Collaborative, Supportive Culture:Be part of a multidisciplinary, mission-driven team that values integrity, empathy, and shared learning., • Professional Development:Access ongoing CEU opportunities, leadership training, and exposure to state and national initiatives advancing youth mental health. Equal Employment Opportunity (EEO) Statement: VPMis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, veteran status, or any other legally protected characteristic. ADA Accommodation Statement: VPMis committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process, participate in an interview, or perform essential job functions, please contact HR request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role, our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required. Employment Eligibility & Compliance:All offers of employment are contingent upon the successful completion of a background check, verification of licensure (as applicable), and eligibility to work in the United States without company-sponsorship. VPM complies fully with all applicable federal, state, and local laws governing nondiscrimination, confidentiality, and data privacy, including HIPAA, FERPA, and state-specific clinical/employment regulations.