Director, Product Management - Commerce (Web & App)
24 days ago
Los Angeles
Job DescriptionDescriptionAbout SKIMSSKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game-changing products and are a driving force within pop culture. Role OverviewThe Director of Commerce leads the day-to-day performance, execution, and operational excellence of our web and mobile app commerce channels. This role ensures flawless customer experience delivery, tight cross-functional alignment, and operational scalability across teams. A key focus will be developing new processes with Digital Product Managers across Web and App to ensure both channels evolve cohesively and the organization can scale Key ResponsibilitiesChannel Operations • Oversee daily accuracy, readiness, and quality across web and app, • Ensure flawless execution of launches, promotions, and content updates, • Partner with Merchandising on product, pricing, and assortment accuracy, • Align with Marketing and Creative to deliver on-time campaign executionLeading Web & App Digital Product Managers, • Provide insights on business drivers, workflows, and dependencies that inform product direction, • Support PMs during scoping and development with channel nuances and go-to-market needs, • Align on timelines and release readiness to ensure clean feature rollouts across channels, • Partner on post-launch analysis to understand impact and inform future improvementsCross-Channel Alignment & Scaling, • Consolidate web and app business, merchandising, and operational needs into unified plans, • Identify scaling needs across workflows, tools, communication, and processes, • Optimize rituals and checkpoints to keep teams operating in sync, • Provide visibility into capacity, resourcing, and org needs as channels growProduct Partnership & Operational Product Management, • Translate business and channel needs into clear inputs for Product, UX, and Engineering, • Monitor post-launch performance and provide insights for continuous improvement, • Surface operational gaps, friction points, and optimization opportunitiesPerformance & Optimization, • Own and monitor channel KPIs including conversion, funnel health, AOV, app engagement, and revenue, • Analyze weekly performance and share insights with cross-functional partners, • Recommend data-backed improvements across customer experience and operations, • Monitor journeys across web and app to identify optimization opportunitiesTeam Leadership & Scaling, • Lead and develop the Digital Commerce Product Team with a focus on speed, accuracy, and scalability, • Optimize and build processes and documentation that support growing digital complexity, • 8–12+ years in product management, digital commerce, eCommerce operations, and/or digital channel management, • Experience managing high-volume web and/or app storefronts, • Strong analytical skills with comfort owning channel performance metrics, • Proven partner across Merch, Marketing, Creative, Planning, CX, and Product, • Strong understanding of eCommerce operations, CMS workflows, and digital conversion drivers, • 100% Company Paid Healthcare (medical, dental, vision), • Kind Body Fertility Benefits, • 401(k) savings plan with up to 4% match, • Unlimited PTO, • Full Access to LinkedIn learning, • Employee Discounts Perks (HQ Location), • Free weekly catered lunch at HQ – M/W/Th, • Dog-Friendly office, • Free Swag Giveaways, • Annual Holiday Party, • Annual Summer Party, • Invitations to pop-ups and other company events, • Complimentary daily office snacks and beverages