Marketing assistant jobs in Wisconsin - Page 4

Job DescriptionDescription: Community Manager – ACC Management Group, Inc. Jefferson, Whitewater, and Fort Atkinson, WI ACC Management Group, Inc. is seeking an experienced and motivated Community Manager to oversee affordable housing communities in Jefferson, Whitewater, and Fort Atkinson, Wisconsin. This position plays a key role in ensuring high-quality property operations, regulatory compliance, and resident satisfaction while leading and supporting an on-site team. The ideal candidate will have proven experience in affordable housing and a strong background in managing and developing staff. This role requires a hands-on leader who can balance operational excellence, compliance standards, and customer service while fostering a positive community environment. ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities! Essential Duties • Ensure complexes and vacancies are ready for showings and move-in dates., • Effectively communicate property features and amenities to all prospects., • Answer questions to all prospects and potential applicants in a timely manner., • Conduct showings of vacant units to all interested prospects., • Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints., • Address resident concerns and all maintenance requests in a timely manner., • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals., • Generate, distribute, and monitor renewal notices and follow up accordingly., • Coordinate and process all lease paperwork for all move in and move outs., • Collect payment of rent according to company procedures and policies., • Handle and process all delinquency matters and reporting as need be., • Maintain strong resident relations while continuing to enact company and community policies., • Lead all resident relations matters or concerns that are presented in a timely manner., • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property., • Record and document all resident correspondence as appropriate., • Report and document all accident and emergency situations in a timely manner., • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law., • Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area., • Oversee and supervise all maintenance activity of employees and independent contractors., • Manage all on-site property employees with providing proper training, guidance, and coaching., • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation., • Understand, maintain, and stay up to date on assigned property(s) description and classification., • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures., • Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval., • Coordinate bank deposits as needed., • Complete all assigned reports and/or projects to the Regional Manager by the required deadline. Requirements: Knowledge, Skill & Ability Requirements • High School diploma or equivalent required., • 1-2 years of property management or industry related experience required., • Knowledge of project-based section 8 or section 42 experience a plus., • Knowledge of fair housing laws a plus., • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)., • Experience with Onesite software is a plus., • Must be able to physically inspect the properties., • Maintain valid driver's license with acceptable driving record., • Flexibility with working hours and availability for later hours or Saturdays as needed., • Ability to prioritize and possess efficient time management skills., • Demonstrates excellent verbal and written communication skills., • Strong customer service skills with ability to handle complaints in a positive and time efficient manner., • Goal-oriented and team player., • Ability to work independently under tight deadlines. This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #INDHP

Job DescriptionWho We’re Looking For At Endeavor Communities, our Assistant Community Managers are more than support staff or administrators — they are trusted partners, relationship-builders, and future leaders. This role is ideal for someone who thrives in a people-first environment, enjoys problem-solving, and takes pride in helping a community run smoothly every day. We’re looking for someone who: * Believes in serving residents with empathy, respect, and integrity. * Enjoys supporting a team and stepping in wherever help is needed. * Is organized, dependable, and proactive in managing details. * Communicates clearly and professionally with residents, teammates, and partners. * Takes ownership of their responsibilities and understands how their work impacts the bigger picture. Core Values You’ll Embody * Integrity: Do the right thing, even when no one is watching. * Grit: Stay resilient and solution-oriented when challenges arise. * Humility: Listen first, stay curious, and put the mission above ego. * Teamability: Collaborate with trust, respect, and a willingness to help. * Forward-Thinking: Anticipate needs and look for better ways to serve residents. * Extreme Ownership: Take responsibility for outcomes and follow through. What Success Looks Like * Residents feel welcomed, supported, and confident in their community experience. * Leasing, sales, and administrative processes are handled accurately and efficiently. * The Community Manager feels supported by a reliable, engaged partner. * The community maintains strong organization, compliance, and customer satisfaction. How You’ll Make an Impact * Serve as a supportive point of contact for residents and prospects, answering calls, emails, and in-person inquiries promptly and professionally. * Assist with greeting prospective residents, touring the community, explaining features and amenities, and guiding them through the application, leasing, or home purchase process. * Support home sales and leasing activities, including follow-ups, documentation, and deposits. * Assist with rent collection, payment processing, and accurate recordkeeping. * Help process move-ins, move-outs, and resident file documentation with attention to detail and confidentiality. * Investigate and assist in resolving resident concerns, complaints, or rule violations in alignment with community standards. * Support marketing and outreach efforts, including promotions and resident communications. * Ensure compliance with Fair Housing, HUD, and company policies at all times. * Step in to assist with community operations when the Community Manager is unavailable. * Collaborate with internal teams and departments to keep information flowing smoothly. Who You’ll Report To You’ll report directly to the Community Manager and work closely together as a team. You’ll also receive support and guidance from regional leadership, with opportunities to learn, grow, and develop your career within Endeavor. Your Background * 1+ years of experience in customer service, housing, or a people-facing role (property management or manufactured housing experience is a plus). * Strong written and verbal communication skills. * Highly organized, detail-oriented, and self-motivated. * Comfortable using technology and learning property management software (Rent Manager experience is a plus). * Ability to remain professional, friendly, and solution-focused in all situations. * Willingness to work occasional evenings or weekends as needed. Education & Requirements * High school diploma required; associate or bachelor’s degree preferred. * Valid driver’s license required; occasional travel for training or meetings may be needed. * Commitment to maintaining a neat, professional appearance while representing the community. * Ability to comply with company policies, training requirements, and applicable laws and regulations. At Endeavor Communities, we believe the best communities are built by people who care. If you’re excited to support residents, grow your skills, and be part of something meaningful, we’d love to meet you.

Job DescriptionDescription: Harmoniq Residential is seeking a driven, detail-oriented Assistant Property Manager to join our team at a distinctive residential community located in a vibrant urban setting. This property blends modern apartment living with character, creativity, and intentional shared spaces designed to foster connection and community. With a diverse resident base and an active, engaged atmosphere, this community requires an Assistant Property Manager who is both operationally strong and people-focused. In this role, you will support the daily operations of the community while helping deliver a high-quality, service-driven resident experience. You will work closely with the Property Manager, maintenance team, leasing professional, and vendors to ensure the property operates efficiently, maintains strong financial performance, and continues to be a place residents are proud to call home. About the Role The Assistant Property Manager is a key partner in the success of this community. This position balances administrative responsibility, financial oversight, and resident engagement. You will be highly involved in day-to-day operations while also serving as a visible, approachable presence for residents. Key Responsibilities • Support the Property Manager in overseeing daily operations and achieving operational and financial goals, • Manage rent collections, monitor delinquencies, and maintain accurate resident account records, • Assist with budget tracking, financial reporting, and variance analysis, • Coordinate with vendors and contractors to ensure work is completed on time and to expected standards, • Collaborate with the leasing team to support marketing efforts, conduct tours as needed, and assist with leasing activities, • Build strong relationships with residents through responsive service and consistent communication, • Address resident concerns professionally, using a calm, solutions-oriented approach, • Bachelor’s degree preferred, • Two to three years of residential property management experience, • A strong commitment to customer service and building positive resident relationships, • Experience with rent collection, budgeting, and financial tracking, • Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment, • Proficiency in Microsoft Office, especially Excel; experience with Yardi, MRI, Entrata, or AppFolio is a plus, • Strong organizational skills and attention to detail Benefits • Our benefits package includes:, • Three medical plan options, • Dental and vision coverage, • Flexible spending plan, • Short-term and long-term disability coverage, • 401(k) participation beginning with your first paycheck, • Company-paid life insurance, • Educational assistance Inland Family of Companies is an equal opportunity employer. We provide fair and equitable treatment for all employees and applicants, regardless of race, creed, origin, marital status, sexual orientation, age, disability, veteran status, or any other protected status. Ready to make a difference? Apply today and bring your experience to a team that values quality, community, and care. Questions? Please contact Alyssa Ellis, People Services Generalist, at 414-278-6829 or

Job DescriptionDescription: ACC Management Group is seeking a detail-oriented and customer-focused Assistant Community Manager to support property operations across multiple residential communities in Arcadia, Ettrick, and Galesville, Wisconsin. This part-time role (20 hours per week) requires regular travel between assigned properties and offers an excellent opportunity for individuals with affordable housing experience to grow within a professional property management organization. The Assistant Community Manager works closely with the Community Manager to ensure smooth daily operations, regulatory compliance, and exceptional service to residents. ACC offers competitive pay, 401K, paid time off, & bonus opportunities! Essential Duties • Ensure complexes and vacancies are ready for showings and move-in dates., • Effectively communicate property features and amenities to all prospects., • Answer questions to all prospects and potential applicants in a timely manner., • Conduct showings of vacant units to all interested prospects., • Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints., • Address resident concerns and all maintenance requests in a timely manner., • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals., • Generate, distribute, and monitor renewal notices and follow up accordingly., • Coordinate and process all lease paperwork for all move in and move outs., • Collect payment of rent according to company procedures and policies., • Assist in the attention to all delinquency matters and reporting as need be., • Maintain strong resident relations while continuing to enact company and community policies., • Assist Community Manager in resident relations., • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property., • Record and document all resident correspondence as appropriate., • Report and document all accident and emergency situations to the Community Manager in a timely manner., • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law., • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation., • Understand, maintain, and stay up to date on assigned property(s) description and classification., • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures. Requirements: Knowledge, Skill & Ability Requirements • High School diploma or equivalent required., • Previous customer service experience required., • 1-2 years of leasing or property management experience preferred., • Knowledge and experience in office or clerical setting., • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)., • Experience with Onesite software is a plus., • Maintain valid driver's license with acceptable driving record., • Flexibility with working hours and availability for later hours or Saturdays as needed., • Ability to prioritize and possess efficient time management skills., • Demonstrates excellent verbal and written communication skills., • Goal-oriented and team player., • Ability to work independently under tight deadlines., • Exhibits a degree of professionalism and respect through appearance and interactions with others. This position has no supervisory responsibilities. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #IND123

Job Position: Leasing Location: Milwaukee, WI 53233 Pay Rate: $19.50 - $21/hr Shift: Description: Grow Your Career in Multifamily Property Management! InterSolutions, a leading Multifamily staffing agency, is looking for an experienced and motivated Assistant Property Manager to join one of our top clients. If you have management experience, a goal-oriented mindset, and a team-player attitude, this could be your next career move! Why Join InterSolutions? At InterSolutions, we connect top talent with industry-leading property management companies across the country. When you join us, you ll gain access to: • Nationwide industry connections, • Career coaching and professional development Primary Responsibilities Include: Assisting Property Manager in day-to-day operations of the apartment community Delivering exceptional customer service to residents and resolving concerns promptly Staying informed on market conditions and competitor properties to optimize leasing strategies Monitoring tenant accounts and following up on delinquent payments Supporting leasing and marketing efforts to attract and retain residents Ideal candidates have experience in property management, leasing, or a related field and thrive in fast-paced, customer-focused environments. If you're ready to take the next step in your career, we want to hear from you! Take the next step in your career apply today and join InterSolutions! Requirements: 1-3 years of experience as an Assistant Community Manager or Leasing Consultant preferred Exceptional customer service skills Excellent follow up and follow through skills Ability to communicate effectively both verbally and in writing Basic computer knowledge including Microsoft Word, Outlook, Excel Ability to work day, weekend, and evening hours as required null

Job DescriptionDescription: Join Our Team as a Part-Time Assistant Community Manager! Location: Cottage Grove, WI Are you a people-person who thrives in a fast-paced environment? Do you have a passion for organization, communication, and creating exceptional resident experiences? If so, we want YOU to be our next Assistant Community Manager! At ACC Management Group, we’re not just managing apartments — we’re creating communities residents are proud to call home. As our Assistant Community Manager, you’ll play a vital role in supporting day-to-day operations, leasing, resident relations, and ensuring the property runs smoothly and efficiently. What You’ll Be Doing: • Supporting the Community Manager in all aspects of property operations, • Assisting with leasing and renewals — you’re the face of the property!, • Building strong relationships with residents and handling service requests, • Managing rent collections and financial reporting, • Previous experience in property management, leasing, or customer service, • A go-getter with excellent communication and organizational skills, • A team player with a positive, solution-oriented attitude, • Competitive pay and performance bonuses, • Career growth opportunities within a fast-growing company, • Supportive team environment and ongoing training ACC offers competitive pay, 401K, paid time off, & bonus opportunities! Essential Duties • Ensure complexes and vacancies are ready for showings and move-in dates., • Effectively communicate property features and amenities to all prospects., • Answer questions to all prospects and potential applicants in a timely manner., • Conduct showings of vacant units to all interested prospects., • Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints., • Address resident concerns and all maintenance requests in a timely manner., • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals., • Generate, distribute, and monitor renewal notices and follow up accordingly., • Coordinate and process all lease paperwork for all move in and move outs., • Collect payment of rent according to company procedures and policies., • Assist in the attention to all delinquency matters and reporting as need be., • Maintain strong resident relations while continuing to enact company and community policies., • Assist Community Manager in resident relations., • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property., • Record and document all resident correspondence as appropriate., • Report and document all accident and emergency situations to the Community Manager in a timely manner., • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law., • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation., • Understand, maintain, and stay up to date on assigned property(s) description and classification., • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures. Requirements: Knowledge, Skill & Ability Requirements • High School diploma or equivalent required., • Previous customer service experience required., • 1-2 years of leasing or property management experience preferred., • Knowledge and experience in office or clerical setting., • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)., • Experience with Onesite software is a plus., • Maintain valid driver's license with acceptable driving record., • Flexibility with working hours and availability for later hours or Saturdays as needed., • Ability to prioritize and possess efficient time management skills., • Demonstrates excellent verbal and written communication skills., • Goal-oriented and team player., • Ability to work independently under tight deadlines., • Exhibits a degree of professionalism and respect through appearance and interactions with others. This position has no supervisory responsibilities. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #IND123

Job Description Restaurant General Manager Quick Service Restaurant – Global Company We are looking for Restaurant General Manager candidates committed to breakthrough innovation and want a successful career. If you are looking for a fun and supportive culture, apply today at Reedsburg, WI! We‘re seeking a Restaurant General Manager who shares our passion and enthusiasm for guest satisfaction and community involvement. If you’re searching for a rewarding career as a Restaurant General Manager with a global leader in the Reedsburg, WI area, we are seeking a Restaurant Manager like you! Title of Position: Restaurant General Manager Job Description: The Restaurant General Manager is responsible for meeting customer service guidelines and directing the operation of the restaurant, attaining sales and profit objectives, maintaining the highest standards of food quality, service, cleanliness, and sanitation by directing and supervising management and hourly employees. Our Restaurant General Managers prepare all necessary operational reports and develop appropriate action plans to resolve unfavorable financial and/or sales trends, plus develop and implement a marketing plan. The Kitchen Managers and Assistant Managers report to this position, while the Restaurant General Manager reports to the District Manager. Benefits · Competitive Salary · Medical Benefits · 401(K) / Retirement Benefits · Growth Opportunities and Career Development · Paid Vacation and Holidays Qualifications: · The Restaurant General Manager should always act as a “brand ambassador” for our company at all times · The Restaurant General Manager must live by a guest-oriented philosophy and show honesty and integrity in all things · A solid track record in achieving financial results is a must for the Restaurant General Manager · A passion for mentoring and developing others is a must for the Restaurant General Manager · The Restaurant General Manager must have high-volume restaurant management experience of at least 3 years Apply Now - Restaurant General Manager located in Reedsburg, WI. Send your resume to

Job DescriptionDescription: We are seeking a motivated, customer-focused Part-Time Community Manager (20 hours per week) to be the heart and face in Ladysmith, WI. This position is perfect for someone who enjoys wearing multiple hats—leading operations, building relationships, solving problems, and showcasing everything the property has to offer to future residents. You’ll play a key role in creating a positive living experience while keeping the property running smoothly and efficiently. From touring prospective residents and confidently “selling” the community, to supporting current residents with top-tier customer service, you’ll help turn apartments into homes! ACC offers competitive pay, 401K, paid time off, & bonus opportunities! Essential Duties • Ensure complexes and vacancies are ready for showings and move-in dates., • Effectively communicate property features and amenities to all prospects., • Answer questions to all prospects and potential applicants in a timely manner., • Conduct showings of vacant units to all interested prospects., • Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints., • Address resident concerns and all maintenance requests in a timely manner., • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals., • Generate, distribute, and monitor renewal notices and follow up accordingly., • Coordinate and process all lease paperwork for all move in and move outs., • Collect payment of rent according to company procedures and policies., • Handle and process all delinquency matters and reporting as need be., • Maintain strong resident relations while continuing to enact company and community policies., • Lead all resident relations matters or concerns that are presented in a timely manner., • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property., • Record and document all resident correspondence as appropriate., • Report and document all accident and emergency situations in a timely manner., • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law., • Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area., • Oversee and supervise all maintenance activity of employees and independent contractors., • Manage all on-site property employees with providing proper training, guidance, and coaching., • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation., • Understand, maintain, and stay up to date on assigned property(s) description and classification., • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures., • Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval., • Coordinate bank deposits as needed., • Complete all assigned reports and/or projects to the Regional Manager by the required deadline. Requirements: Knowledge, Skill & Ability Requirements • High School diploma or equivalent required., • 1-2 years of property management or industry related experience required., • Knowledge of project-based section 8 or section 42 experience a plus., • Knowledge of fair housing laws a plus., • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)., • Experience with Onesite software is a plus., • Must be able to physically inspect the properties., • Maintain valid driver's license with acceptable driving record., • Flexibility with working hours and availability for later hours or Saturdays as needed., • Ability to prioritize and possess efficient time management skills., • Demonstrates excellent verbal and written communication skills., • Strong customer service skills with ability to handle complaints in a positive and time efficient manner., • Goal-oriented and team player., • Ability to work independently under tight deadlines. This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #IND123

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the “Weekly Deposit Log” is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”. - iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member “banks”, following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is “optimized”: - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland “5 Star” Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM’s safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. “Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)401k and 401K matchingShort and Long Term DisabilityFlexible Spending AccountLife InsurancePaid time offPaid trainingEligibility requirementsAre Eligible for Other Company Perks, Programs, and Advancement:Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!Scholarship Opportunities (up to $3,000 per employee per year)Flexible Schedules Employee Assistance ProgramEmployee DiscountsAnnual Apparel GiftsInvited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!Responsibilities Include:Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.Create and maintain a guest-focused culture in the restaurant.Recruit, hire, onboard and develop restaurant team members.Coach restaurant team members to drive sales, improve profitability and guest satisfaction.Review guest feedback results and implement action plans to drive improvement.Execute new product rollouts including training, marketing and sampling.Control costs to help maximize profitability.Completion of regular restaurant inventory and financial reporting.Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.Completion of vendor orders.Conduct self-assessments and corresponding action plans.Ensure restaurant budget is met as determined by Franchisee.Communicates restaurant priorities, goals and results to restaurant team members.Able to perform all responsibilities of restaurant team members.Lead team meetings.Deliver training to restaurant team members.Plan, monitor, appraise and review employee performance.Key Competencies:Previous leadership experience in retail, restaurant or hospitality.Possesses an inspiring and motivating personality.Strong analytical skills and business acumen.Works well with others in a fun, fast-paced team environment.Prompt and professional.Demonstrates honesty, integrity, clean image, and a positive attitude.Ability to train and develop a team.Guest-focused.Exercises good time-management and problem-solvingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin restaurants are owned and operated by an independent franchisee. Each Dunkin franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin, we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin restaurant to which you are applying. Nothing on this site should be construed as Dunkin being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the “Weekly Deposit Log” is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”. - iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member “banks”, following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is “optimized”: - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland “5 Star” Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM’s safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. “Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: • Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: * Health Benefits (health, dental, and vision)* * 401k and 401K matching* * Short and Long Term Disability* * Flexible Spending Account* * Life Insurance* * Paid time off* * Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: * Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! * Scholarship Opportunities (up to $3,000 per employee per year) * Flexible Schedules * Employee Assistance Program * Employee Discounts * Annual Apparel Gifts * Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. * Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. * Create and maintain a guest-focused culture in the restaurant. * Recruit, hire, onboard and develop restaurant team members. * Coach restaurant team members to drive sales, improve profitability and guest satisfaction. * Review guest feedback results and implement action plans to drive improvement. * Execute new product rollouts including training, marketing and sampling. * Control costs to help maximize profitability. * Completion of regular restaurant inventory and financial reporting. * Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. * Completion of vendor orders. * Conduct self-assessments and corresponding action plans. * Ensure restaurant budget is met as determined by Franchisee. * Communicates restaurant priorities, goals and results to restaurant team members. * Able to perform all responsibilities of restaurant team members. * Lead team meetings. * Deliver training to restaurant team members. * Plan, monitor, appraise and review employee performance. Key Competencies: * Previous leadership experience in retail, restaurant or hospitality. * Possesses an inspiring and motivating personality. * Strong analytical skills and business acumen. * Works well with others in a fun, fast-paced team environment. * Prompt and professional. * Demonstrates honesty, integrity, clean image, and a positive attitude. * Ability to train and develop a team. * Guest-focused. * Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: • Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: * Health Benefits (health, dental, and vision)* * 401k and 401K matching* * Short and Long Term Disability* * Flexible Spending Account* * Life Insurance* * Paid time off* * Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: * Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! * Scholarship Opportunities (up to $3,000 per employee per year) * Flexible Schedules * Employee Assistance Program * Employee Discounts * Annual Apparel Gifts * Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. * Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. * Create and maintain a guest-focused culture in the restaurant. * Recruit, hire, onboard and develop restaurant team members. * Coach restaurant team members to drive sales, improve profitability and guest satisfaction. * Review guest feedback results and implement action plans to drive improvement. * Execute new product rollouts including training, marketing and sampling. * Control costs to help maximize profitability. * Completion of regular restaurant inventory and financial reporting. * Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. * Completion of vendor orders. * Conduct self-assessments and corresponding action plans. * Ensure restaurant budget is met as determined by Franchisee. * Communicates restaurant priorities, goals and results to restaurant team members. * Able to perform all responsibilities of restaurant team members. * Lead team meetings. * Deliver training to restaurant team members. * Plan, monitor, appraise and review employee performance. Key Competencies: * Previous leadership experience in retail, restaurant or hospitality. * Possesses an inspiring and motivating personality. * Strong analytical skills and business acumen. * Works well with others in a fun, fast-paced team environment. * Prompt and professional. * Demonstrates honesty, integrity, clean image, and a positive attitude. * Ability to train and develop a team. * Guest-focused. * Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: • a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. • Performs Banking Transactions, • a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.), • i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund., • ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day., • iii. The final deposit will be all remaining cash plus checks, minus the change fund., • iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository., • v. Assure the "Weekly Deposit Log" is completed for each deposit made., • b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers., • i. Picks up validated deposit slips at the bank., • ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log"., • Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe., • Establishes cash banks for delivery drivers., • As needed, will operate cash drawer following established procedures for cash drawer operation., • As necessary, money is removed from cash drawers from time to time and secured in the safe., • Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office., • Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers., • Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions., • Inform the RGM anytime cash short exceeds $5 for a day. 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: • a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received., • b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: • FMS Product Cost Analysis Report, • FMS Daily Ideal Usage Report, • FMS Weekly Worksheet Report, • Bonus Calculation Sheet, • Profit and Loss Statement, • The General Ledger, • Prep Variance Report 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. • Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift., • Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: • Assuring the Back of the House (BOH) is "optimized":, • i. Organized … a place for everything, and everything in its place, • ii. Lineal Flow … eliminate or minimize back tracking, • iii. Have all items located closest to the next step in the product assembly process, • iv. Minimize the number of steps taken and the reach needed for all items, • Assuring that team members are thoroughly trained., • Ensuring that "prep levels' are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on., • Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods., • Ensuring products are prepared quickly in accordance with time standards., • Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly., • Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: • Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic., • Assuring a comfortable environment for customers., • Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked., • Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution., • a. B.L.A.S.T. is the acronym we use for our complaint resolution process:, • Believe the customer, • Listen to the customer, • Apologize to the customer, • Satisfy the customer, • Thank the customer, • If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles., • Following established service guidelines and procedures to assure all Hospitality Standards are achieved., • Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times., • Personally serving customers as required to meet the demand of the volume of business., • Ensuring customers are greeted properly and seated as quickly as appropriate., • Recognizing and dealing effectively with the special needs of customers., • Ensuring that customer orders are taken promptly, prepared accurately, and served quickly., • Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed., • Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed., • Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials., • Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers., • Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go., • Delivering pizzas as necessary to meet the demands of the business., • Maintaining Food Safe Temperatures for all ingredients and products., • Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized., • Ensuring that procedures for receiving, handling and storing ingredients are followed., • Recognizing and correcting any raw ingredients or product problems., • Maintaining inventory levels which assure product freshness and no outages., • Eliminating the potential for cross contamination., • Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables)., • Ensuring salad bar is maintained according to standards of operation (restaurant only)., • Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business., • If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed., • Following proper procedures to process customer orders., • Personally preparing and cooking menu items as required to meet the demands of the volume of business., • Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations., • Maintaining inventory levels which assure product freshness and no outages., • Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business., • Assuring all products are prepared according to exact specifications, recipes and procedures., • Restrooms., • Table tops; booth backs and seats; and chair seats., • Silverware, plateware, and glassware., • Dining room floors., • Attending training sessions., • Reading "Rollout Guides" or other resources., • Assisting the RGM with training restaurant team members of new procedures or changes., • Participating in crew training and other actions in the restaurant to assure full and correct implementation. A.Maintains positive team member relations and a positive and productive workplace, which involves: • Building relationships with team members based on mutual trust and respect., • Communicating and following the Daland "5 Star" Vision and Core Beliefs., • Promoting teamwork., • Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits., • Informing the RGM of all team member grievances., • Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM., • Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc., • Performing consistent administration of and compliance with Company policies and procedures., • Communicating effectively with the crew and management team., • Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM., • Continuously recruiting and taking applications from job candidates., • If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references., • If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates., • Following Company training policies and meeting Pizza Hut Training Standards., • Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 1.Utilizing Coaching for Results, which includes: • a.Activating team member behavior., • (1)Providing guidance, direction, and reassurance to all team members., • (2)Communicating non-negotiable standards of performance to team members., • (3)Conducting team member meetings, group training sessions and Jump Start meetings., • (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist., • (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment., • (6)Giving instructions to team members that are clear and assure understanding., • (7)Assigning team members to breaks., • (8)Sending team members home early if not needed due to business conditions., • (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume., • (10)Assuring all opening, shift, and closing job duties are completed and performed correctly., • b.Evaluating team member behavior., • (1)Observing team member performance each shift., • (2)Working along side team members and assisting in the performance of their tasks, as needed.=, • (3)Monitoring team member meals and signing team member meal guest checks., • (4)Ensuring adherence to alcoholic beverage laws of the local community, • (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans., • c.Responding to team member behavior with consequences., • (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: • Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures., • Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office., • Documenting required payroll data for team members, including accurate recording of hours;, • Managing worker's compensation claims, etc. in accordance with Company policies and procedures. A.Implements marketing programs to increase business. This includes: • Engaging in positive community/public relations for Pizza Hut., • Providing input for promotional ideas., • Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;, • Properly executing authorized marketing programs, including new product tests. A.Maintains a quality environment for our customers and team members. This includes: • Conducting routine Preventive Maintenance on the facility and equipment., • Taking corrective actions pursuant to the RGM's safety inspections., • Advising the RGM regarding non-routine problems and following up to assure such problems are corrected., • Maintaining cleanliness and sanitation in all areas of the restaurant., • Organizing all work space to ensure ease of operation., • Providing a quality work environment that is safe and complies with all OSHA regulations., • Cleaning and organizing refrigeration units., • Ensuring floors are clean and free from obstruction., • Keeping HVAC vents and filters clean., • Ensuring trash is disposed of promptly and according to security procedures., • Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies., • Ensuring all equipment is used according to proper operational procedures., • Keeping restrooms cleaned and stocked., • Keeping food prep areas cleaned and sanitized according to approved procedures., • Ensuring the daily cleaning and maintenance of all equipment., • Correcting any unsafe conditions. A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: • Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information., • Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes., • Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.)., • Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control., • Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours., • Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week., • Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business., • Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales., • Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off., • Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines., • At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system., • Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system., • Cash on hand is counted and reconciled against total sales., • Total deposit is calculated, and a deposit is prepared., • Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels., • Completing, as required, the Weekly Sales Analysis and analyzing it., • Completing the Weekly Inventory., • Completing the payroll functions., • Analyzing the Daily Business Summary Report to determine performance in key measurement areas., • Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: • Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received., • Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: • Sufficient physical strength to lift most items used in the operation of the restaurant., • Sufficient communication skills. Position involves communicating with team members, superiors and customers.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

Job Description City Chrysler Dodge Jeep RAM FIAT of Brookfield is seeking a proven Automotive Sales Manager to lead our high-volume new, used, and certified pre-owned vehicle sales operations. This is a high-impact leadership role for a results-driven professional who can elevate team performance, drive revenue, and deliver an exceptional customer experience across all brands. WHAT WE OFFER • $101,000 – $151,000+ yearly earning potential, • Base salary + commission + performance bonuses, • 401(k) with employer match, • Medical, dental, and vision insurance, • Paid vacation and holidays, • Employee discounts on vehicles, service, and parts, • High lead volume and strong repeat business, • Advancement opportunities including pathway to General Sales Manager, • Ongoing leadership development & manufacturer training WHAT YOU’LL DO • Lead, train, coach, and motivate a high-performing automotive sales team, • Drive sales performance in new, used, and certified vehicles, • Desk deals, structure financing, and support the closing process, • Oversee daily sales activity, gross profit, and CSI performance, • Partner closely with F&I, Service, Parts, and Marketing teams, • Maintain expert product knowledge across Chrysler, Dodge, Jeep, RAM, and FIAT models, • Analyze sales performance, forecasts, and market trends, • Ensure compliance with dealership processes, state regulations, and OEM standards WHAT WE’RE LOOKING FOR • 5+ years of automotive sales experience, • 2+ years as a Sales Manager, Desk Manager, or Assistant Sales Manager preferred, • Strong closing, desking, and team leadership abilities, • Experience with CRM, inventory management, and lead management systems, • High-energy, results-driven, customer-first mindset, • Ability to thrive in a fast-paced, high-volume dealership environment, • Valid driver’s license required ABOUT THE OPPORTUNITY This is a leadership role in a dealership that values accountability, coaching, and growth. If you are driven, competitive, and committed to leading a top-performing sales team, we want to meet you. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT City Chrysler Dodge Jeep RAM FIAT of Brookfield is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected status. All employment decisions are based on business needs, job requirements, and individual qualifications.

Job Description Overview At Noodles & Company, our mission is to nourish and inspire every team member, guest, and community we serve. We are hiring an Assistant General Manager to lead, coach, and work alongside our teams to deliver great food and welcoming guest experiences. We know noodles, and we know how great food and genuine hospitality bring people together. Our Assistant General Managers help make that happen through steady execution, teamwork, and leading by example. Whether you’re supporting your team during a busy rush, overseeing daily operations, or creating a positive and accountable environment, your leadership helps shape the experience guests return for. If you’re ready to grow your leadership skills and take the next step in your restaurant career, apply today. After your interview, we’ll treat you to a complimentary meal (up to $10 value), because every great connection starts with great food. Why Choose Noodles & Company? We offer a place to learn, grow, and build confidence, with perks designed to support both work and life: • Join a supportive restaurant leadership team where your voice matters, • Competitive pay, plus QUARTERLY BONUS, • Paid time off, including PTO, health days, holidays, and more, • Parental leave and adoption or surrogacy benefits, • Optional early access to earned pay when you need it, • Meal and lifestyle discounts, including event tickets and cell phones, • Tuition assistance and scholarships, • Recognition programs that celebrate your achievements, • Free mental health, legal, and financial resources to support your well-being, • Medical & pharmacy, dental, vision, and pet insurance, • 401(k) with employer match and stock purchase discounts, • Leadership development programs to fuel your growth with us, • Free online Spanish and English courses, • Noodles Resource Groups – inclusive communities that foster belonging, build connections, and support your personal and professional growth What You Bring to the Table As an Assistant General Manager, you play a key role in driving restaurant success by: • Bringing a minimum of one year of management or leadership experience (required)., • Experience in food service, retail, hospitality, or hotel management (preferred)., • Leading a high-performing team alongside the General Manager to deliver operational excellence., • Providing an exceptional guest experience and fostering a welcoming, supportive environment., • Demonstrating conflict-resolution skills and strong verbal and written communication skills., • Recruiting, hiring, training, and managing restaurant team members and shift managers., • Identifying high-potential talent and supporting growth through ongoing development and recognition., • Following operational, inventory, and food safety procedures to maintain consistent restaurant standards., • Assisting with scheduling, labor management, expense control, and local restaurant marketing efforts., • Leading with a culture of food safety that meets company standards for food quality, safety practices, and cleanliness., • Working 45 hours per week on a variable schedule, including opening, mid, and closing shifts, as well as weekends and/or holidays. (Current scheduling expectations include 1 opening shift, 2 mid shifts (11am–8pm), 1 closing shift, and 1 additional shift based on restaurant needs. These expectations may change depending on business needs.), • Meeting the physical requirements of the role, which may include, but are not limited to, standing for long periods, bending, twisting, reaching, lifting up to 55 pounds, and performing routine restaurant tasks, with or without reasonable accommodation., • Obtaining and maintaining any required food-safety licenses or certifications in accordance with local, state, and federal regulations., • Must hold a valid driver’s license, as occasional driving may be necessary., • Must be at least 18 years old. Noodles & Company is an Equal Opportunity Employer and a Military Friendly workplace. We encourage Veterans and their spouses to apply. We are proud to be recognized on Forbes’ Best Employers for Diversity, Forbes’ Best Employers for Women, and Forbes’ Best Employers for Company Culture lists, and are committed to creating a workplace where Noodlers feel supported, respected, and able to bring their full self to work. Application Deadline: Recruiting timelines vary by role, but all positions at Noodles & Company remain open for applications for at least 3 days from the posting date. This role is currently open and accepting applications.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Flexible schedule, • Free food & snacks, • Free uniforms, • Health insurance Job Description The Assistant Manager is an integral member of the Mad Science team. He/she is responsible for tasks relating supporting the Operations Manager including staffing, marketing, customer communications and fulfillment of Mad Science programs. Reporting to the Operations Manager, the AM engages in a variety of activities related to client order processing, lead handling, data entry, customer communications, marketing campaigns and is the primary contact working with our instructor team. The AM contributes to the sales and marketing efforts on a range of projects as well as driving processes essential to the company's day to day operations. Additionally, the AM will be certified as a Mad Science instructor and will perform or assist with Mad Science programming at client locations as required. Tasks & Responsibilities Answer phones and address customer inquiries; book Mad Science programs from inbound calls Assist with managing social media presence and email marketing campaigns. Assisting and creating print marketing materials including flyers, ads for print publications, and program-related print materials such as registration flyers Serve as an assistant to Operations Manager Assist with on-site administration of school programs Assists with training, coaching and hiring the Mad Science Team. Serve as a instructor when necessary, mostly as a subsitute when needed. Desired Skills Excellent customer service and interpersonal skills Ability to work independently and with minimal direction Has the ability to work in a team environment and has the "I got this" mentality Proficiency with Microsoft Office, and Google applications Experience managing online marketing campaigns and social media marketing, Google is a plus, but we will train Excellent organizational skills and attention to detail Energetic, outgoing and FUN personality No Science background is necessary, but you must be willing to learn Must have a valid drivers license and reliable transportation, as we do outreach so you will periodically traveling in area--we do have a company vehicle you can use most of the time. Preferred Previous experience in marketing, business management, supervising staff or comparable experience in a similar role desired. A background working with children or childrens programming is a requirement Work Schedule We are flexible on an exact work schedule, but we require 25-40 hrs per week M-F between the hours of 8:00AM and 5:30PM. All Managers also work a rotating weekend schedule of Saturdays mainly mornings, (3-6 hours) 1-2 times per month. Salary & Benefits Salary, is open, based upon your skills. Please state salary requirements in your cover letter. You may also apply online at milwaukee.madscience.org

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: • Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: * Health Benefits (health, dental, and vision)* * 401k and 401K matching* * Short and Long Term Disability* * Flexible Spending Account* * Life Insurance* * Paid time off* * Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: * Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! * Scholarship Opportunities (up to $3,000 per employee per year) * Flexible Schedules * Employee Assistance Program * Employee Discounts * Annual Apparel Gifts * Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. * Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. * Create and maintain a guest-focused culture in the restaurant. * Recruit, hire, onboard and develop restaurant team members. * Coach restaurant team members to drive sales, improve profitability and guest satisfaction. * Review guest feedback results and implement action plans to drive improvement. * Execute new product rollouts including training, marketing and sampling. * Control costs to help maximize profitability. * Completion of regular restaurant inventory and financial reporting. * Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. * Completion of vendor orders. * Conduct self-assessments and corresponding action plans. * Ensure restaurant budget is met as determined by Franchisee. * Communicates restaurant priorities, goals and results to restaurant team members. * Able to perform all responsibilities of restaurant team members. * Lead team meetings. * Deliver training to restaurant team members. * Plan, monitor, appraise and review employee performance. Key Competencies: * Previous leadership experience in retail, restaurant or hospitality. * Possesses an inspiring and motivating personality. * Strong analytical skills and business acumen. * Works well with others in a fun, fast-paced team environment. * Prompt and professional. * Demonstrates honesty, integrity, clean image, and a positive attitude. * Ability to train and develop a team. * Guest-focused. * Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland "5 Star" Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM's safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. "Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland "5 Star" Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM's safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. "Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)401k and 401K matchingShort and Long Term DisabilityFlexible Spending AccountLife InsurancePaid time offPaid trainingEligibility requirementsAre Eligible for Other Company Perks, Programs, and Advancement:Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!Scholarship Opportunities (up to $3,000 per employee per year)Flexible Schedules Employee Assistance ProgramEmployee DiscountsAnnual Apparel GiftsInvited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!Responsibilities Include:Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.Create and maintain a guest-focused culture in the restaurant.Recruit, hire, onboard and develop restaurant team members.Coach restaurant team members to drive sales, improve profitability and guest satisfaction.Review guest feedback results and implement action plans to drive improvement.Execute new product rollouts including training, marketing and sampling.Control costs to help maximize profitability.Completion of regular restaurant inventory and financial reporting.Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.Completion of vendor orders.Conduct self-assessments and corresponding action plans.Ensure restaurant budget is met as determined by Franchisee.Communicates restaurant priorities, goals and results to restaurant team members.Able to perform all responsibilities of restaurant team members.Lead team meetings.Deliver training to restaurant team members.Plan, monitor, appraise and review employee performance.Key Competencies:Previous leadership experience in retail, restaurant or hospitality.Possesses an inspiring and motivating personality.Strong analytical skills and business acumen.Works well with others in a fun, fast-paced team environment.Prompt and professional.Demonstrates honesty, integrity, clean image, and a positive attitude.Ability to train and develop a team.Guest-focused.Exercises good time-management and problem-solvingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin restaurants are owned and operated by an independent franchisee. Each Dunkin franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin, we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin restaurant to which you are applying. Nothing on this site should be construed as Dunkin being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)401k and 401K matchingShort and Long Term DisabilityFlexible Spending AccountLife InsurancePaid time offPaid trainingEligibility requirementsAre Eligible for Other Company Perks, Programs, and Advancement:Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!Scholarship Opportunities (up to $3,000 per employee per year)Flexible Schedules Employee Assistance ProgramEmployee DiscountsAnnual Apparel GiftsInvited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!Responsibilities Include:Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.Create and maintain a guest-focused culture in the restaurant.Recruit, hire, onboard and develop restaurant team members.Coach restaurant team members to drive sales, improve profitability and guest satisfaction.Review guest feedback results and implement action plans to drive improvement.Execute new product rollouts including training, marketing and sampling.Control costs to help maximize profitability.Completion of regular restaurant inventory and financial reporting.Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.Completion of vendor orders.Conduct self-assessments and corresponding action plans.Ensure restaurant budget is met as determined by Franchisee.Communicates restaurant priorities, goals and results to restaurant team members.Able to perform all responsibilities of restaurant team members.Lead team meetings.Deliver training to restaurant team members.Plan, monitor, appraise and review employee performance.Key Competencies:Previous leadership experience in retail, restaurant or hospitality.Possesses an inspiring and motivating personality.Strong analytical skills and business acumen.Works well with others in a fun, fast-paced team environment.Prompt and professional.Demonstrates honesty, integrity, clean image, and a positive attitude.Ability to train and develop a team.Guest-focused.Exercises good time-management and problem-solvingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin restaurants are owned and operated by an independent franchisee. Each Dunkin franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin, we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin restaurant to which you are applying. Nothing on this site should be construed as Dunkin being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: • Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: * Health Benefits (health, dental, and vision)* * 401k and 401K matching* * Short and Long Term Disability* * Flexible Spending Account* * Life Insurance* * Paid time off* * Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: * Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! * Scholarship Opportunities (up to $3,000 per employee per year) * Flexible Schedules * Employee Assistance Program * Employee Discounts * Annual Apparel Gifts * Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. * Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. * Create and maintain a guest-focused culture in the restaurant. * Recruit, hire, onboard and develop restaurant team members. * Coach restaurant team members to drive sales, improve profitability and guest satisfaction. * Review guest feedback results and implement action plans to drive improvement. * Execute new product rollouts including training, marketing and sampling. * Control costs to help maximize profitability. * Completion of regular restaurant inventory and financial reporting. * Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. * Completion of vendor orders. * Conduct self-assessments and corresponding action plans. * Ensure restaurant budget is met as determined by Franchisee. * Communicates restaurant priorities, goals and results to restaurant team members. * Able to perform all responsibilities of restaurant team members. * Lead team meetings. * Deliver training to restaurant team members. * Plan, monitor, appraise and review employee performance. Key Competencies: * Previous leadership experience in retail, restaurant or hospitality. * Possesses an inspiring and motivating personality. * Strong analytical skills and business acumen. * Works well with others in a fun, fast-paced team environment. * Prompt and professional. * Demonstrates honesty, integrity, clean image, and a positive attitude. * Ability to train and develop a team. * Guest-focused. * Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: • Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: * Health Benefits (health, dental, and vision)* * 401k and 401K matching* * Short and Long Term Disability* * Flexible Spending Account* * Life Insurance* * Paid time off* * Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: * Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! * Scholarship Opportunities (up to $3,000 per employee per year) * Flexible Schedules * Employee Assistance Program * Employee Discounts * Annual Apparel Gifts * Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. * Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. * Create and maintain a guest-focused culture in the restaurant. * Recruit, hire, onboard and develop restaurant team members. * Coach restaurant team members to drive sales, improve profitability and guest satisfaction. * Review guest feedback results and implement action plans to drive improvement. * Execute new product rollouts including training, marketing and sampling. * Control costs to help maximize profitability. * Completion of regular restaurant inventory and financial reporting. * Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. * Completion of vendor orders. * Conduct self-assessments and corresponding action plans. * Ensure restaurant budget is met as determined by Franchisee. * Communicates restaurant priorities, goals and results to restaurant team members. * Able to perform all responsibilities of restaurant team members. * Lead team meetings. * Deliver training to restaurant team members. * Plan, monitor, appraise and review employee performance. Key Competencies: * Previous leadership experience in retail, restaurant or hospitality. * Possesses an inspiring and motivating personality. * Strong analytical skills and business acumen. * Works well with others in a fun, fast-paced team environment. * Prompt and professional. * Demonstrates honesty, integrity, clean image, and a positive attitude. * Ability to train and develop a team. * Guest-focused. * Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best— for ourselves and our clients. At our core, we're a company that believes we can always create a better way. Unleash Your Potential at Quad – Don't Miss Out! Ready to supercharge your career and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in Franklin, WI. Your adventure to success begins now – grab this opportunity! Quad is seeking a Press Assistant at our Franklin, WI location. The person will assist the First and Second Press Operators in running the Press. Additionally, the Press Assistant will perform cleaning and set-up duties, load and stage paper, and manage the press output along with area maintenance. Wages start between $17.50 - $19.50 / hour, based on variations in knowledge, skills, experience, and market conditions. Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age, buoyed by its full-service media agency, Rise, and creative agency, Betty. Quad is also one of the largest commercial printers in North America, according to Printing Impressions Our 250,000 sq. ft. facility in Franklin, WI is a state-of-the-art packaging plant that serves a diverse range of clients, including local breweries, grocery stores, yogurt producers, automotive part suppliers, and well-known battery brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems. The facility is well-lit with both natural and artificial lighting, climate-controlled, and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals! We have the following shift options to offer: 5 am - 3 pm Monday- Friday 5 am - 5 pm Friday- Sunday +$2.00 weekend shift premium - Voluntary Overtime may be available during the week. Essential Job Functions: Prepare for Operation - Check order documentation to prepare for make-ready operations. Make ready for production by setting up machine components to create products in line with customer specifications. Operate Sheeting Machine - Operate assigned equipment according to Company policies and standard operating procedures. Observe and monitor machine operations to determine whether adjustments are needed. Perform routine adjustments as needed to alter position, alignment, speed, or pressure. Perform Maintenance - Perform basic maintenance and troubleshooting of assigned equipment during shift. Perform Quality Checks - Complete quality checklist(s) and other paperwork according to established standard operating procedures and perform quality checks of product throughout to ensure customer satisfaction. Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order. Required Qualifications: Strong knowledge of the equipment platform. Solid Continuous Improvement background. Expertise in all technologies of Production equipment. Expert mechanical aptitude with experience in troubleshooting and maintenance of production equipment. Good verbal and written communication skills. Must be self-motivated to lead, model, and direct leaders' and crew members' efforts to maintain schedule and deadlines. Must be able to read and follow directions and able to manage multiple tasks/projects. Must possess good interpersonal skills and be able to communicate effectively in both written and oral form. Must be prompt and reliable and able to work overtime as required. Ability to organize, and manage people effectively. Must be able to lift 10-15 pounds continuously, and lift to 50 pounds occasionally. Preferred Qualifications: Must be at least 18 years of age. Previous manufacturing/warehouse experience is a plus but will train the right candidate. Bilingual in English and Spanish. Additional Information The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to the base salary, the total compensation package may also include overtime and shift differentials, depending on the role. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more! If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.

Job Description Haven Salon + Day Spa Inc., located in the heart of Muskego, Wisconsin, is seeking a dedicated Administrative Assistant to join our dynamic team. As a full-service salon and spa that has been serving the community since 2013, we are proud to provide a wide array of beauty and wellness services designed to help our clients look and feel their best. Our offerings, ranging from professional haircuts and coloring to advanced skincare treatments and bridal beauty services, are rooted in our commitment to using plant-based products and sustainable practices as an Aveda Concept Salon. The ideal candidate for the Administrative Assistant role will thrive in our team-based environment, where personalized service and ongoing professional development are highly valued. This position is crucial to ensuring that our salon operations run smoothly and efficiently, allowing our skilled professionals to focus on delivering exceptional services in a calming and luxurious atmosphere. As part of our commitment to customer care, the Administrative Assistant will play a pivotal role in maintaining our welcoming environment while also contributing to our salons reputation for excellence in beauty and wellness. Responsibilities • Greet clients warmly and guide them through their visit to the salon and spa., • Manage appointment scheduling and coordinate to optimize the teams time and resources., • Handle phone calls, emails, and inquiries promptly and professionally., • Maintain inventory and supply levels for salon and spa products, placing orders as necessary., • Assist with daily administrative tasks including filing, data entry, and recordkeeping., • Provide support for marketing initiatives, including managing social media updates and promotional materials., • Proven experience as an administrative assistant or in a relevant administrative role., • Strong communication and interpersonal skills, both verbal and written., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and salon management software is a plus., • Ability to multitask efficiently and prioritize tasks in a fast-paced environment., • Detail-oriented with excellent organizational skills., • Familiarity with the cosmetics or beauty industry is an advantage., • Positive attitude, professional demeanor, and a passion for customer service.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin’/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin’/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: - Work in a Team Environment - Support a respectful team environment - Communicate shift priorities, goals and results with team members - Support the training of crew members as requested - Provide coaching and feedback to crew members - Maintain Operational Excellence - Create and maintain a guest first culture in the restaurant - Resolve guest issues - Ensure Brand standards, recipes, and systems are executed - Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws - Drive Profitability - Drive sales goals and results - Execute restaurant standards and marketing initiatives - Manage cash over/short during shift - Ensure all products are prepared according to Brand standards Drives Sales Growth: - Takes accountability for understanding all in store marketing promotions - Executes new product roll-outs including selling to Guests and product execution - Ensures the restaurant is well maintained including cleanliness during shift - Utilizes appropriate suggestive selling - Brings product issues to the attention of Restaurant Manager Competencies: - Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process - Passion for Results - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals - Contributes to the overall team performance; understands how his/her role relates to others - Problem Solving and Decision Making - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary - Interpersonal Relationships & Influence - Develops and maintains relationships with team without violating the fraternization policy. - Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills/Qualifications: - Restaurant, retail, or supervisory experience - Math and writing skills - Basic computer skills - High School diploma or equivalent Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. xzgxqkn Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: • Work in a Team Environment, • Support a respectful team environment, • Communicate shift priorities, goals and results with team members, • Support the training of crew members as requested, • Provide coaching and feedback to crew members, • Maintain Operational Excellence, • Create and maintain a guest first culture in the restaurant, • Resolve guest issues, • Ensure Brand standards, recipes, and systems are executed, • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws, • Drive Profitability, • Drive sales goals and results, • Execute restaurant standards and marketing initiatives, • Manage cash over/short during shift, • Takes accountability for understanding all in store marketing promotions, • Executes new product roll-outs including selling to Guests and product execution, • Ensures the restaurant is well maintained including cleanliness during shift, • Utilizes appropriate suggestive selling, • Guest Focus, • Understands and exceeds guest expectations, needs and requirements, • Develops and maintains guest relationships, • Displays a sense of urgency with guests, • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through, • Resolves guest concerns by following Brand recommended guest recovery process, • Passion for Results, • Sets and maintains high standards for self and others, acts as a role model, • Consistently meets or exceeds goals, • Contributes to the overall team performance; understands how his/her role relates to others, • Problem Solving and Decision Making, • Identifies and resolves issues and problems, • Uses information at hand to make decisions and solve problems; includes others when necessary, • Interpersonal Relationships & Influence, • Develops and maintains relationships with team without violating the fraternization policy., • Restaurant, retail, or supervisory experience, • Math and writing skills, • Basic computer skills

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin’/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin’/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: - Work in a Team Environment - Support a respectful team environment - Communicate shift priorities, goals and results with team members - Support the training of crew members as requested - Provide coaching and feedback to crew members - Maintain Operational Excellence - Create and maintain a guest first culture in the restaurant - Resolve guest issues - Ensure Brand standards, recipes, and systems are executed - Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws - Drive Profitability - Drive sales goals and results - Execute restaurant standards and marketing initiatives - Manage cash over/short during shift - Ensure all products are prepared according to Brand standards Drives Sales Growth: - Takes accountability for understanding all in store marketing promotions - Executes new product roll-outs including selling to Guests and product execution - Ensures the restaurant is well maintained including cleanliness during shift - Utilizes appropriate suggestive selling - Brings product issues to the attention of Restaurant Manager Competencies: - Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process - Passion for Results - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals - Contributes to the overall team performance; understands how his/her role relates to others - Problem Solving and Decision Making - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary - Interpersonal Relationships & Influence - Develops and maintains relationships with team without violating the fraternization policy. - Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills/Qualifications: - Restaurant, retail, or supervisory experience - Math and writing skills - Basic computer skills - High School diploma or equivalent Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin’/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin’/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: - Work in a Team Environment - Support a respectful team environment - Communicate shift priorities, goals and results with team members - Support the training of crew members as requested - Provide coaching and feedback to crew members - Maintain Operational Excellence - Create and maintain a guest first culture in the restaurant - Resolve guest issues - Ensure Brand standards, recipes, and systems are executed - Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws - Drive Profitability - Drive sales goals and results - Execute restaurant standards and marketing initiatives - Manage cash over/short during shift - Ensure all products are prepared according to Brand standards Drives Sales Growth: - Takes accountability for understanding all in store marketing promotions - Executes new product roll-outs including selling to Guests and product execution - Ensures the restaurant is well maintained including cleanliness during shift - Utilizes appropriate suggestive selling - Brings product issues to the attention of Restaurant Manager Competencies: - Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process - Passion for Results - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals - Contributes to the overall team performance; understands how his/her role relates to others - Problem Solving and Decision Making - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary - Interpersonal Relationships & Influence - Develops and maintains relationships with team without violating the fraternization policy. - Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills/Qualifications: - Restaurant, retail, or supervisory experience - Math and writing skills - Basic computer skills - High School diploma or equivalent Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. xzgxqkn Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: - Work in a Team Environment - Support a respectful team environment - Communicate shift priorities, goals and results with team members - Support the training of crew members as requested - Provide coaching and feedback to crew members - Maintain Operational Excellence - Create and maintain a guest first culture in the restaurant - Resolve guest issues - Ensure Brand standards, recipes, and systems are executed - Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws - Drive Profitability - Drive sales goals and results - Execute restaurant standards and marketing initiatives - Manage cash over/short during shift - Ensure all products are prepared according to Brand standards Drives Sales Growth: - Takes accountability for understanding all in store marketing promotions - Executes new product roll-outs including selling to Guests and product execution - Ensures the restaurant is well maintained including cleanliness during shift - Utilizes appropriate suggestive selling - Brings product issues to the attention of Restaurant Manager Competencies: - Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process - Passion for Results - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals - Contributes to the overall team performance; understands how his/her role relates to others - Problem Solving and Decision Making - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary - Interpersonal Relationships & Influence - Develops and maintains relationships with team without violating the fraternization policy. - Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills/Qualifications: - Restaurant, retail, or supervisory experience - Math and writing skills - Basic computer skills - High School diploma or equivalent

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!Why Choose TMart?Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!Our Certified General ManagersAre Set-Up to Be Successful, Long-Term:We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.Are Offered Competitive Compensation:Base Pay: Certified Managers base pay starts at $46K to $56K per year.Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.Several Other Merit-Based Bonuses!Are Eligible for a NUMBER of Benefits:Health Benefits (health, dental, and vision)Short and Long Term DisabilityLife InsurancePaid trainingAll offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessaryMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.