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Job Description Marketing Growth Specialist Full-Time | Austin Capital Bank | Austin, TX Company Overview Austin Capital Bank is a fast-growing, tech-forward community bank based in Austin, Texas. We’re a nationwide leader in responsible financial innovation—combining the stability of a 500 million dollar regulated bank with the agility of a fintech. Our mission is to deliver simple, reliable, and customer-friendly financial products that improve the financial well-being of people across the country. Our products have touched over a million customers in all 50 states. We’ve been recognized on the Inc. 5000 list of fastest-growing companies multiple years in a row—and we’re just getting started. Our team members are approachable, attentive, and trusted problem-solvers who take pride in doing right by our customers and each other. Why You’ll Love Working Here * A team that feels like a team – Supportive coworkers, approachable leaders, and a culture that values listening, learning, collaboration…and good snacks * It feels great to contribute to a company that’s winning and growing – our financials say it all – we’re nicely profitable and gaining market share. * Opportunities to grow – Career development, tuition assistance, and room to explore roles across the bank. * 100% Employer-paid medical, dental, & vision insurance – Full coverage for employee-only plans, with affordable family options. * Wellness program – Extra funds from us to help cover your out-of-pocket medical expenses. * Generous paid time off – Start with 16 days per year that grows with tenure. * Paid holidays – 11+ per year, so you can truly unplug. * 401(k) with 4% employer match – Invest in your future with our support. Our Core Values At Austin Capital Bank, every team member embodies our values. We work, hire, promote, and lead by them: * Wicked Smart – Intellectually and emotionally self-aware. * Take Initiative – A bias to action, movement forward. * No Big Egos – Self-confidence with humility. * Honesty – Respectful and direct forthright communication. * Curiosity – Innovation doesn’t come from drawing within the lines. If you’re someone who rolls up their sleeves, leads with integrity, and believes that kindness and high performance can coexist, you’ll fit right in. About The Role We’re seeking a Marketing Growth Specialist who’s ready to do more than execute campaigns — someone who can build, own, and grow a fintech product channel from the ground up. You’ll collaborate directly with the creators of our banking platform, working shoulder-to-shoulder with product, design, and leadership teams to define the product, build the marketing engine, and scale it into a nationally recognized brand. This is a hands-on growth role for someone with creativity, analytical precision, and the confidence to own outcomes — from concept to measurable success. We’re looking for a creative, data-driven marketer with the confidence to own results end to end. You’ll help build a $100 million fintech business inside one of the most innovative, high-performing banks in the country. If you move fast, think strategically, and want real ownership, you belong here. What You’ll Do * Define and refine the product narrative, working closely with product and executive teams to shape positioning and differentiation. * Develop the channel strategy — determine where, how, and why customers engage, and define what success looks like. * Create the messaging, collateral, and assets needed to support every stage of the funnel. * Execute and measure — manage digital / traditional marketing campaigns, content calendars, creative deliverables, and performance reporting. * Analyze, pivot, and adapt based on results, turning insights into smarter decisions and stronger performance. * Collaborate with internal creative, product, and compliance teams to ensure everything you produce is on-brand, compliant, and effective. * Repeat — continually improve, scale, and expand what works to create long-term, sustainable growth. * Lead both digital and traditional marketing efforts (paid social, search, print, radio, TV) as part of an integrated brand strategy. What You Bring * 3-5 years of experience in marketing, preferably in fintech, SaaS, or a high-growth consumer brand. * Bachelor’s degree * Strong understanding of marketing channels, growth mechanics, and data-driven decision-making. Proven ability to own campaigns end-to-end — from concept through analysis. * Excellent writing and communication skills — you know how to turn complex ideas into compelling narratives. * Experience with direct-to-consumer print advertising (local or regional) is a plus. * Comfortable collaborating with senior leadership, product teams, and technical stakeholders. * A “builder” mindset — confident, resourceful, and unafraid to test, learn, and adapt. * A mix of strategic thinking and tactical execution — you can plan and do. Why Join Us * Opportunity to help shape and scale the next $100M fintech product backed by a nationally recognized, FDIC-insured bank. * Work directly with the platform creators and executive team behind products serving over 1M customers. * Hybrid culture: strategic creativity meets real accountability. * Competitive compensation, benefits, and growth potential within a fast-scaling fintech ecosystem. * You’ll own results, drive strategy, and see your work make a measurable impact. Powered by JazzHR TxjjkdlUoz

Job DescriptionSalary: 20.00 OBJECTIVE To promote an atmosphere of welcome and warmth to Tennis Club members and their guests by maintaining high standards and delivering excellent customer service. You will be the first and last face they see as they come and go from the Club. CORE FUNCTIONS Reception • Greet guests as they arrive and acknowledge them as they depart, • Direct new guests to important areas throughout the Club (bathrooms, gym, dining, pool, etc.) and help coordinate a guided tour with an MOD or the Director, • Answer the telephone, • Resolve guest inquiries & field complaints, escalating to the Director as necessary, • Manage member accounts including membership sales & process payments as needed, • Assist executive team in sending Club communications, including marketing and promotions through the website, Google business page, and social media accounts Reservations & Events • Assist members with court reservations (new bookings, changes, cancellations, etc.), • Coordinate Tennis Pro court scheduling for lessons/clinics, • Monitor Clubspot system throughout the day to proactively address booking errors, • Assist in planning, development, & execution of all member events & tournaments, including attending such events Hospitality • Promote new bar/grill menus and specials to drive member interest and raise revenues, • Serve alcoholic drinks and maintain adequate levels in the snack bar/drink fridge, • Maintain active Food Handlers, Food Manager, & TABC certifications, • Ensure proper daily setup of Club facilities by completing the opening & closing checklists each day, • Confirm cleanliness of Club reception/dining areas with hourly walk-throughs, ensuring all areas are sanitized & free of hazards, such as loose/overflowing trash, water on the floor or counters, dust or dirt, bugs, fingerprints on windows, etc., • Maintain organization of Club front desk area. Supplies and inventory items should be stored safely in an organized manner & any displayed items should be presented as fully stocked and neatly arranged, • Maintain regular communication with the maintenance team to identify urgent maintenance concerns, • Maintain Pro Shop organization and presentation Skills & Attributes Required: • Customer service mindset, • Effective time management, • Adaptable problem solver, • Organized & detail-oriented, • Team player Technology Skills Familiarity with Microsoft Office suite (Excel, Word, etc.) and general familiarity with PC computers. Additionally, experience with the Google suite of products (gmail, g-chat, g-cal, etc.) is highly preferred. Ability to learn new software and quickly "find your way around" on a computer is crucial to learning our court booking and membership management software. Language Skills Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak English effectively before groups of customers or associates of the organization. Physical Demands This position requires standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding/carrying, twisting/turning, reaching, climbing stairs/ladders, and sitting. Employee will have the ability to lift at least fifty (25) pounds on a consistent basis. Must be able to work quickly and accurately in a fast-paced environment, while maintaining accuracy. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Use of your personal vehicle may occasionally be required. SCHEDULE The standard schedule for this position will include nights and weekends. Additional Notes Additional shifts may be assigned as needed, depending on the Companys event schedule, Company holidays, or staff absences. This position will also require night and/or weekend work and picking up/swapping shifts. BENEFITS Health Insurance • PPO Plan through UHC, • $500 Deductible/$3,000 Out of Pocket, • 100% Employer paid for employee, spouse, and dependents Dental Insurance • Humana, • $50 Deductible, • Unlimited lifetime maximum, • 100% Employer paid for employee, spouse, and dependents Vision Insurance • Humana, • $10 Copay/$150 allowance toward glasses/contacts, • 100% Employer paid for employee, spouse, and dependents 401(k) Participation • Eligible to participate after 90 days, • Immediate vesting, • 100% employer match up to 4%, including bonuses, • Both pre-tax and roth options available Other Insurance • $50,000 life/AD&D (options to increase & cover spouse/dependents), • Short-term & long-term disability, • Workers compensation Other Benefits • Company Holidays, • Paid Training, • 10 Days Paid Time Off Disclaimer: This benefits summary is not designed to cover or contain a comprehensive listing of eligibility, coverages, copays, or out of pocket expenses. Benefits may change at any time with or without notice.

Job Description Are you ready to take the reins on bold, design-forward construction projects that redefine modern living? LV Collective is an Austin, Texas based real estate developer seeking a sharp, driven, and proactive Owner's Construction Manager who thrives in the dynamic world of build-phase action. From the final stages of design through construction completion and resident move-in, you'll be the lead "go-to" interface, ensuring seamless coordination of costs, contracts, scheduling, and execution from rendering to reality! At LV, we're passionate about creating beautiful, culture-driven spaces. We need someone who can roll up their sleeves and bring our vision to life. If you're well-versed in construction, communicate effectively, and pay attention to every detail, let's build something amazing together. Education & Experience • Bachelor's degree in Architecture, Planning, Building Engineering, Construction Management, Civil Engineering, Business Administration, Construction Sciences, or related fields., • Minimum of 5 years of professional experience in architecture, building engineering, construction sciences, or real estate development., • At least 3 years of project team management experience., • Experience in construction techniques for commercial and residential construction., • Proficiency in managing construction costs and schedules., • Familiarity with architectural, construction, engineering, and other professional service contracts., • Experience creating and implementing design and construction project-based budgets and forecasts., • Proficiency in Excel, Word, Bluebeam PDF editing software, Microsoft Project, and Procore. Business Skills, • Excellent written, graphic, and verbal presentation skills., • Understanding of architectural design and construction documentation processes., • Knowledge of municipal approval and permitting processes., • Understanding of bidding and negotiation processes., • Ability to develop and maintain workflow diagramming, scope management, and communications., • Strong organizational and time management skills., • Ability to identify and communicate project issues in a timely manner., • Proactive in directing team deliverables for project approval, production, and pricing milestones. Bonus Points if…, • Previous experience working directly for Owner/Developers, • Certified Construction Manager (CCM) or Project Management Professional (PMP) certification., • Experience with green building practices, sustainable construction techniques, LEED and FitWel, • Familiarity with additional project management software tools., • Ability to speak Spanish. Requirements Construction Oversight & Coordination • Serve as the primary point of contact during construction, move-in, and operational transition., • Manage and monitor project schedule, budget, and scope from permit phase through completion., • Collaborate with internal teams to ensure design integrity is maintained throughout construction., • Lead and participate in project design review meetings and contractor coordination., • Oversee general contractor negotiations, contract exhibits, and construction execution., • Handle local utility contracts, relocations, and entitlements as required., • Maintain construction standards, timelines, and documentation across all phases., • Work closely with leasing and marketing to ensure seamless project transition., • Travel to project sites in major U.S. cities will be required as needed to support project objectives; however, the position is based in our Austin office and maintains a permanent seat there.Owner-Provided Scope & Procurement, • Lead bid processes and negotiate contracts for owner-provided items (e.g., signage, FF&E, testing)., • Support FF&E procurement, finishes implementation, and low-voltage design/build., • Collaborate with the design studio to align on material selection and visual standards. Project Management & Reporting, • Monitor project milestones, risk mitigation plans, and KPI-driven success metrics., • Develop and manage project schedules and status reports for stakeholders and the executive team., • Prepare monthly site visit reports, lender documentation, and pay applications., • Track budgets, expenditures, and documentation, ensuring transparency and compliance., • Manage zoning, stormwater, and all regulatory issues for project delivery. Cross-Team Collaboration, • Partner with the investment team on budgets, contracts, and closings., • Maintain efficient communication plans and workflows between departments., • Support feasibility studies, conceptual designs, and preconstruction activities., • Coordinate with architects, consultants, and contractors for project alignment. Other, • Assist with other duties and special projects as assigned., • Ability to work late or on weekends may be required. Benefits LV Collective offers a collaborative and fulfilling work environment inside its beautifully designed office located in downtown Austin, Texas. Perks include unlimited paid time off, a pet-friendly office culture, a fully stocked breakroom with snacks, coffee, and sparkling water, free parking, and competitive benefits, including 401k, medical, vision, and dental. If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we'd love to hear from you!

Job Description SUMMARY Seeking a Senior Packaging Account Executive in Austin, Tx for a corrugated packaging manufacturer! A successful Account Executive will target packaging solutions for new and existing accounts by learning, deeply understanding and utilizing the full force of this fabulous company throughout the sales process. Providing competitive pay and a robust benefits package including medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays. RESPONSIBILITIES • Responsible for generating new business and meeting sales goals to achieve maximum sales profitability, growth and account penetration within assigned sales territory., • Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies, and procedures., • Determine product specifications, quotes, and pricing., • Preparing weekly and monthly activity reports., • Compiling and analyzing prospective customer information within sales territory to develop prospect list., • Visiting customers and potential customers to evaluate needs while promoting additional products and services., • Maintaining customer records and relationships with key customer contacts., • Answering customer questions about credit terms, products, prices, and availability., • Bachelor's degree (or equivalent) in sales/marketing., • Minimum of 3-5 years sales experience (corrugated packaging/manufacturing industry preferred), • Must live in, or within a reasonable distance of the geographical sales territory assigned - Houston, Texas area., • Strong communication, interpersonal, listening and verbal and written communication skills., • Ability to quickly build rapport with customers and suppliers., • Highly motivated and results-orientated individual who can work well both independently and within a team environment., • Demonstrates an aptitude for problem-solving; ability to determine solutions for customers with a consultative and personalized sales approach., • Commitment to excellent customer service and knowledge of industry standards., • Effectively manages time working under pressure in a fast-paced environment., • Strong attention to detail.

Job Description Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. We offer rewarding career opportunities that include: • Competitive wages, • Access to wages before payday, • Flexible scheduling options with full-time and part-time hours, • Paid time off and Holidays (full-time), • Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time), • 401(K) with employer matching, • Paid training, • Opportunities for advancement, • Meals and uniforms POSITION SUMMARY Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. Responsibilities: • Carries out telephone answering and reception duties as required., • Takes complete messages with pertinent information and communicates messages to the intended recipient., • Greets residents and visitors. Answers inquiries and gives directions., • Collates brochures for the marketing department., • Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff., • Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary., • Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc., • Maintains and keeps desk and entry area neat and organized., • Organizes, distributes mail to residents, Executive Director and Department Coordinators., • Maintains resident forms for miscellaneous credits., • Maintains adherence to all company personnel policies and established operating policies and procedures., • High school diploma or general education degree (GED) preferred. EOE D/V

Job Description Position Title: Branch Manager Reports To: Retail Area Manager Line of Business: Retail Banking Services FLSA Status: Exempt Job Summary: This position is responsible for overseeing all aspects of branch growth, operations, and customer service excellence. This role ensures compliance with regulatory requirements, drives business growth through relationship building and community involvement, and leads a high-performing team to meet branch objectives. The Manager plays a key role in maintaining operational integrity, expanding the bank’s portfolio of high-net-worth clients, and fostering a positive and efficient work environment. Success in this role requires strong leadership, business development acumen, and the ability to deliver exceptional customer experiences while managing branch profitability. Essential Duties & Responsibilities: Branch Operations & Sales Management: • Manages daily branch operations to ensure sustained compliance with all applicable policies, procedures, standards, and regulatory requirements., • Drives branch sales efforts, expands business relationships, and develops high-net-worth client portfolios., • Leads, trains, and develops branch staff to foster a customer-centric culture while ensuring continuous service delivery excellence., • Oversees complex transactions and ensures high-quality customer service to meet and exceed customer expectations., • Maintains branch compliance by conducting regular audits and enforcing internal controls and regulatory requirements., • Builds and maintains strong relationships within the community by participating in local organizations and promoting banking services., • Contributes to branch strategy by executing initiatives that align with business goals and drive performance., • Oversees vault teller functions to ensure cash handling procedure align with bank policies and Federal Reserve guidelines., • Monitors branch financial performance and implements strategies to enhance profitability while controlling costs., • Sets, tracks, and reports on sales targets to ensure the branch meets or exceeds goals for deposits, loans, and cross-sales., • Builds and maintains key client relationships to ensure satisfaction and retention, as well as to identify opportunities for further engagement., • Leads the implementation and training of new digital banking technologies to improve efficiency and customer service., • Addresses and resolves escalated customer issues and complex transactions, guiding staff in managing challenging situations., • Oversees branch-level marketing efforts, including community outreach and promotional activities, to attract new business., • Ensures branch security and enforces policies related to fraud prevention., • Collaborates with other departments to streamline processes and resolve issues affecting branch operations., • Supervises one or more employees at a time., • Conducts performance appraisals of assigned staff for performance effectiveness., • Supports the selection, training, performance management, evaluations, and supervision of department staff., • Rewards employees and initiates, or otherwise supports, personnel actions including documentation and termination recommendations under the guidance of Human Resources leadership., • Addresses questions, issues, and related matters from assigned staff in a timely and appropriate manner. Compliance: • Performs all assigned work activities in accordance with standard procedures and protocols established by the Company and Department, and in accordance with applicable standards, procedures, protocols, practices, codes, and requirements as set forth by regulations and governing entities including, without limitation, Bank Secrecy Act (BSA) / Anti-Money Laundering (AML), USA Patriot Act, Regulation D (Reserve Requirements for Depository Institutions), Regulation E (Electronic Fund Transfers Act), Truth in Savings Act (TISA) / Regulation DD, Equal Credit Opportunity Act (ECOA) / Regulation B, Community Reinvestment Act (CRA), Fair Credit Reporting Act (FCRA), Dodd-Frank Wall Street Reform and Consumer Protection Act, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), and Regulation P (Privacy of Consumer Financial Information)., • Demonstrates and maintains advanced relevant and up-to-date working knowledge and understanding of all applicable local municipal, state, and federal regulatory requirements, standards, and codes relevant to the job function., • Monitors respective work activity, and work activity of others, for variances and anomalies., • Identifies and timely reports any known or suspected compliance issues to appropriate personnel., • Oversees audits and the preparation for audits, whether initiated internally or externally., • Adheres to all other Company wide policies and procedures including, but not limited to, human resources, safety, and emergency protocols. Leadership: • Provides professional development opportunities for self and staff to ensure high performance and assists in successional planning., • Supports the development of strategies and specific objectives ensuring project and departmental milestones and goals are consistently met., • Researches industry trends and reviews and analyzes relevant data to forecast trends and develop recommendations for internal leadership to review., • Promotes collaboration, teamwork, and mutual respect among all staff, and contributes productively as a member of a diverse team., • Adapts communication to the needs of audiences, listening to input, and builds a sense of shared purpose., • Models a positive attitude and self-reflection, leading others in sharing and applying their learning for the benefit of the team., • Develops long-term and short-term goals to prioritize work., • Builds rapport and maintains collaborative relationships with internal and external stakeholders. General: • Demonstrates support towards the Company’s vision, mission, and core values., • Supports department executive leadership in the compilation of strategic confidential reports., • Attends departmental and organizational meetings, as required., • Maintains proficient relevant and up-to-date job knowledge relevant to the job function by participating in continuous education initiatives., • Displays integrity, responsibility, accountability, teamwork, and ethics., • Performs assigned job duties and responsibilities in accordance with established performance expectations, as well as with Company policies, procedures, protocols and standard practices., • Demonstrates advanced working knowledge and understanding of technology systems and programs that relate to core banking transactional processing, customer relationship management, sales and marketing, Electronic Funds Transfer (EFT), accounting and financial reporting, compliance and risk management, document management, communication and productivity tools, as well as other related applications relevant to the job function., • Performs other duties as assigned. Minimum Required Education, Experience & Other Qualifications: • Bachelor’s degree in business administration, finance, or related field, • Five years of portfolio management experience working with high-net-worth clients, • Five years of experience working in a branch management capacity, • Five years of experience working in a sales management capacity; or, • An equivalent combination of education and work experience Working Conditions & Physical Requirements: This position requires regular sitting, walking, standing, reading, seeing, speaking, hearing, listening, organizing, interpreting data and information, operating office equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. The working environment consists of an indoor and climate-controlled setting most of the time. Core Knowledge, Skills & Abilities: Vision & Planning – Outlines a clear and achievable plan to accomplish shared goals and objectives collectively. Flexibility & Adaptability – Modifies own behavior and work activities in response to new information, changing conditions, and/or unexpected obstacles. Decision Making – Makes quality and timely decisions based upon a mixture of analysis, wisdom, experience, and judgment. Strategic Management – Plans, monitors, analyzes, and manages the necessities of the department and organization in order to reach established goals and objectives. Team Member Acknowledgement My signature below acknowledges that I have received and read my job description, and that I understand the scope, essential job duties, knowledge, skills, and abilities, working environment and physical requirements that apply to my job. I further acknowledge that I can safely and effectively perform the essential job duties, with or without reasonable accommodation, and in accordance with the policies, procedures, expectations, and standards of the company. Team Member Signature Team Member Name (Printed) Date

Job DescriptionSalary: About Billd Billd is a fast-growing fintech company looking to disrupt a $1.5 trillion industry. We offer first-of-its-kind, industry-leading financial and technology products to empower our customers, commercial subcontractors. We believe in championing the underdog because no one else does. You will be challenged to bring your best self to Billd and guaranteed to have the most professionally rewarding experiences of your career. We pride our team on being focused, relentless, and driven, but never take ourselves too seriously and love having fun. As a rapidly growing company, we offer several opportunities for internal growth and career development. Were committed to the motivated professionals that work at Billd, but dont just take our word for it. Check out our4.5 Glassdoor ratingto see what our team has to say about working here. But the praise doesnt stop there. Some of our awards include: • 4x Top Private Companies award winner (Austin Business Journal), • 3x Fastest Growing Companies award winner (Austin Business Journal), • 3x Top Technology Firm (Construction Executive Magazine), • 2x Top Tech Employer in Austin (Austin Business Journal), • 2x Best Places to Work (Forbes, BuiltIn), • 1x Best CEO Nomination (Austin Business Journal) We call our Austin, TX, headquarters home and have a hybrid work model that allows employees the flexibility to work from home on Fridays. Our dog-friendly office is centrally located north of downtown and features a fully stocked kitchen, on-site fitness room, and hosts quarterly company-wide team events. The Role As VP of Risk and Analytics at Billd, you will be a vital member of a talented executiveteam, reporting to the CEO. This role is both strategic and hands-on, positioned to shapeand influence Billds trajectory as a leading construction finance company. At the core ofyour role, you will oversee company analytics, credit, and risk management, set andimplement the companys risk assessment framework, and build robust credit decisioningtools. Excellence in the position will also be driven through working cross-functionally withoperations and product to ensure a comprehensive approach to risk and credit. As such,this role requires a forward-looking, curious, creative, and proactive leader who will driveBillds credit risk strategy to support our ambitious growth goals. This role will be a critical thought partner in shaping Billds broader business strategy. Youllestablish and refine core underwriting, credit operations, and risk management workflowsand policies, fostering a data-first, insight-driven culture. Your contributions will extendbeyond risk management, as youll play a central role in defining Billds long-term successthrough innovation, collaboration, and strategic oversight. Finally, having an ownership mindset, and a roll up your sleeves mentality, is critical tosuccess in the role. Although you will have analytical support, this role will require theability to altitude change from getting into the weeds on issues, to also thinking and actingstrategically about the long-term direction and strategy of the business (and everything inbetween). Key Responsibilities • Lead Credit Strategy and Optimization:Define and execute a credit risk strategy that balances growth and risk, aligning lending operations with Billds revenue and portfolio quality goals. Having a deep understanding of the intersection between risk, operations, and product, will be critical., • Develop Credit Models and Algorithms:Expand third-party data acquisition to enhance decision-making models, and develop algorithms for automated underwriting, credit limits, pricing, and terms., • Insight-Driven Decision-Making:Champion data exploration to extract insights that drive business strategy, using data structure and historical patterns to identify growth opportunities and risk mitigation strategies., • Oversee Financing Lifecycle Analytics:Manage the analytics of full credit lifecycle, including account and project underwriting, customer management, compliance, collections, and credit decisioning. Ensure policies align with Billds growth and operational efficiency goals., • Build and Enforce Credit Policies:Develop a comprehensive Credit Policy framework that covers credit algorithms, automated decision-making, underwriting, delinquency workflows, and collection processes., • Investor Relations and Reporting:Regularly update investors on credit policy, algorithm evolution, and portfolio performance, providing insights on default and delinquency rates and relevant market trends., • Support Collections and Recoveries:Design and optimize strategies for collections, including contact methods, tools, and in-house or outsourced options, aimed at maximizing recovery rates., • Drive Customer Acquisition Quality:Influence acquisition strategies from a credit perspective, working with marketing and business development to attract high-quality leads., • Establish KPIs and Monitoring:Set performance targets, develop reporting infrastructure, and monitor KPIs to ensure that risk and return are balanced effectively., • Define Risk Appetite and Performance Goals: Establish risk thresholds and performance benchmarks to support strategic growth, adjusting as the business scales., • Accurate Forecasting and Planning:Create forecasting tools to anticipate portfolio growth and identify resources needed to support this growth., • Build a Scalable Team:Identify and mentor talent, structuring the risk department to support Billds current and future goals. Skills and Qualifications • Experience and Expertise: 10+ years in commercial lending, credit risk analytics, and risk management, with hands-on experience in credit policy, underwriting, and risk scoring., • Factoring and Small Business Lending Background: Direct experience in factoring or small business lending is preferred., • Data-Driven Mindset: Demonstrated ability to understand complex data structures, actively explore data insights, and apply findings to drive business decisions., • Comprehensive Lending Lifecycle Knowledge: Exposure to acquisitions, underwriting, collections, recoveries, and fraud within B2B lending environments., • B2B Lending Acumen: Proven expertise in B2B lending, preferably with experience in construction finance or adjacent industries., • Strategic and Tactical Leadership: Experience in a high-growth, analytical environment with a strong focus on profitability and risk/return optimization., • Innovative and Creative Problem Solver: Known for implementing incremental and significant value-driving initiatives., • Educational Background: Bachelors degree required; masters degree in a quantitative discipline is preferred. Why Billd? Billd is committed to building a diverse and inclusive environment, and were proud to be an equal opportunity employer. We value the perspectives and experiences of every applicant, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionCompany Description Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do. Job Description Who You’ll Work With As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer Engineers in the industry in addition to our Professional Services and Executive teams to help them understand how to execute on your customer’s behalf. Our sales teams have a culture of team success, where you’ll collaborate and be supported by like minded sales professionals. This role typically reports to a Regional Sales Manager or Area VP of Sales. What You’ll Do We have an exciting opportunity for a success driven Sales Leader to fulfill the role of a Client Sales Director, TX State Agencies within our growing Sales organization in the Austin, TX area. If you thrive in a fast moving, results-oriented, and rewarding environment, take a closer look at Arista Networks. Job Responsibilities include but not limited to the following; * The Client Sales Director will be responsible for consultative selling and solution development efforts that best address large customer needs within a list of targeted TX State Agency accounts. * You will identify, develop and close sales opportunities across the Arista product portfolio including Data Center and Campus Networking platforms including our Cloud based WI-FI and POE switches. In addition, the product portfolio includes the Arista Routing Platform, Cloud Vision (network automation & telemetry), and our DMF Fabric Monitoring, NDR, Endpoint and AI-driven Network Identity Management solutions. * Establishing productive, professional relationships with key personnel in assigned agencies * Creating and executing targeted account plans in concert with partner managers and sales engineering team. * Establish customer demand through pre-engagement planning, research, and solution alignment to mission. * Manage and align year 1 to year 3 business priorities across a named account territory. * Create a marketing plan aligned with named accounts and territory. Qualifications You are a driven Sales Leader with a proven track record of pursuing and closing large big bet deals within Texas State Agencies Minimum Job Requirements: * Bachelor Degree (BA/BS,CS,BBA) or equivalent * A minimum of 10+ years of Sales experience with a focus on developing large Texas State Agency customers. * Demonstrated leadership skills to lead both internal cross functional teams within Engineering, Legal, Marketing and external partners. * Proven navigation of End User requirements definition through the contracting and resale processes is mandatory. * Working knowledge of networking (Route, Switch, SDN, SD-WAN, Campus Networks, Network Virtualization, NFV,), data center, and/or network automation solutions are prerequisites. * Demonstrated people skills and ability to cultivate and maintain relationships at all levels. * Proven track record of building business plans, documenting the processes, and exceeding sales targets. * Travel to our customers and regional partners within the territory #LI-SR1 Additional Information Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa Direct is an exciting, new payment service that Visa provides to clients (issuers, acquirers, processors, merchants, global remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology, (i.e. Original Credit Transaction (OCT), and traditional ACH/RTP payment rails) to deposit into card, bank accounts, and wallets leveraging the Visa network. Visa Direct consumer and business applications include person to person transfers, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts, gig economy services, and more. The Manager, Account Management role will be a key team member of the cross-border account management group and will be responsible for driving and executing the approved go-to-market strategies to achieve the budgeted transaction and revenue targets. The candidate will support the identification and development of growth initiatives, under the direction of a senior Visa Direct account executive to grow and expand client accounts. The ideal candidate will be a structured analytical thinker with excellent communication skills and a willingness to jump in to support growth strategies, operational issue resolution, account performance reporting and other day-to-day account activities. The candidate enjoys variety and collaborating with client contacts and internal stakeholders to accomplish his / her priority objectives. The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the NA and Visa Direct business. This is a client-facing and broad-reaching role so organizational savvy and interpersonal skills are critical as they will interface with all areas of Visa (sales, marketing, pricing, legal, risk, etc.) and with executives from some of our largest clients. Visa is looking for an individual that is an organized with strong program management skills, the confidence and capability to make sound, logical decisions, and with a track record of success in fast-paced environments with demanding timelines. Responsibilities The Account Manager is responsible for supporting achieving the account financial plan and strategic priorities for remitter accounts. This includes active management of day-to-day account activities, growth priorities, issue resolution, program analysis and optimization and client / internal account performance reporting. The individual will work with functional leaders across a variety of functions: pricing, rules, marketing, legal, and operational teams across regions to influence and shape functional partner prioritization and work efforts including but not limited to: technology builds, corridor expansions, rule changes, pricing changes, authorization performance optimization, network (send and receive) optimization and program lifecycle optimization across pre-launch, launch, ramp, and growth. We will be working in an agile environment, so this person must be assertive and proactive to ensure we achieve our goals. Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution, merchant and acquiring sales, client consulting, marketing and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives. Must be able to pivot and adjust as new information and lessons learned come to light. Visa is looking for an individual with a proven record of success in growing client relationships in fast-paced environments with demanding timelines. Responsibilities include: • Support account transaction and revenue annual plan for Visa Direct for assigned accounts, • Track actual transaction and revenue to plan identifying upside opportunities, • Support the identification of growth opportunities including developing client pitch materials and pro-forma business cases, • Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities (e.g.: new endpoints, corridor expansion), • Contribute to the client account plan to achieve financial targets and strategic priorities across all products (e.g. push-to-card, account and wallet, Account Funding Transactions, Value Added Services, etc.)., • Program manage implementation of account priorities including up-sell, cross-sell endpoint options, routes / corridors / markets, use cases and Value-Added-Services across primary and extended client LOBs., • Manage and support existing clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization, • Establish a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s strategy and work across internal Visa stakeholders to support and/or accelerate the deliverables, • Collaborate with client Account Executive(s) to achieve annual plan, • Partner with Visa Product team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs, • Identify and raise product feature enhancements, • Work with Marketing to ensure our client facing materials are excellent and help accelerate the learning and launch process, • Work with Finance and Leadership on forecasting and monthly/quarterly reporting, • Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients, • Work with Client Services to monitor production issues as needed, • Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget, • Active investigation and management of account program performance, with a drive to resolve issues quickly and completely., • Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed, • Client transaction yield optimization (price / FX), • Underperforming program revenue impact and resolution, • Develop Account plans and monthly/quarterly reviews, • Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client plans are stalled, • Monthly reporting to NA Visa Direct and Market leadership, • This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.Qualifications Basic Qualifications • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD, • 4+ years of payment / money movement industry related experience in commercialization, strategy, product management or management consulting, • Background in payments or global remittances is highly preferred, • Creative self-starter with a bias toward action and desire to develop, build, launch and commercialize technology products that delight customers, • Demonstrated success in driving account growth acceleration with innovative product offerings, • Excellent problem-solving skills with a focus on delivering for clients, • Excellent listening and communication skills (both verbal and written), and executive presence, • Ability to explain complex business and technical concepts to a broad audience in an approachable way, • Aptitude to think creatively and identify new ways to innovate and differentiate products, • Passionate about what you do and excited about the opportunity to transform payments, • Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, and internal stakeholders, • Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately, • Visa or financial/payment industry knowledge preferred; push payments or real-time payments experience a plus Additional Information Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 162,500.00 to 235,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job DescriptionVaro is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. Varo Bank, the first all-digital national bank, is seeking a creative and data-driven Credit Strategy Director to lead the development and launch of our next generation of consumer lending products. This is a high-impact, strategic role for someone passionate about using data to solve complex problems. You will translate Varo's vision into customer-centric and profitable credit strategies. We are looking for an innovator who thrives in a fast-paced, mission-oriented environment to help revolutionize consumer banking.What you'll be doing • Lead Credit Strategy for New Products: Develop and implement credit strategies for new products, including underwriting, pricing, and credit policies from ideation to post-launch monitoring, • Analyze and Optimize: Conduct deep-dive analyses of KPIs to identify trends and understand portfolio performance. Propose and implement data-driven policy changes to improve risk-adjusted returns and customer experience, • Drive Experimentation: Design and execute A/B tests to optimize credit policies, user experience, and risk controls, • Inform and Influence: Present analysis and strategic recommendations to key stakeholders and executive leadership, • Collaborate Cross-Functionally: Partner with Product, Engineering, Data Science, Marketing, Operations, and Legal teams to deliver best-in-class, compliant credit offerings, • Champion Best Practices: Build and maintain monitoring dashboards and develop performance tracking to ensure proactive risk managementYou'll bring the following required skills and experiences, • 8+ years of experience in consumer credit risk management or credit strategy, preferably at a fintech or major financial institution, • Strong understanding of the consumer credit lifecycle, including origination, underwriting, fraud, and collections. Experience with traditional and alternative credit bureau data is essential, • Ability to translate business problems into a data-driven approach, including hypothesis testing and root cause analysis, • Advanced expertise in data analysis and manipulation using SQL or Python, • Experience with advanced statistical techniques and a solid understanding of relational databases, • Strong ability to independently identify and solve problems in a fast-paced environment, • Education: Bachelor's or Master's in a quantitative field like Computer Science, Economics, Math, Statistics, or Engineering, • Experience with machine learning models in a credit risk context is a plus

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionHey How is it going Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting hvgjgvgh bh We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessionsbased on exp End We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.