Fitness Center Receptionist
hace 4 días
Fort Worth
American Airlines – The Landing at Skyview 6 The Fitness Desk Receptionist is responsible for delivering a first-class fitness experience by greeting members and guests to ensure their experience is memorable. Operational duties include but are not limited to maintaining a clean and organized fitness center, ensuring a safe environment for all members. RESPONSIBILITIES: • Serve as initial point of contact and communication hub for members, guests and teammates., • Monitor the entrance and exit of gym members, ensuring that guests follow the fitness center’s rules and regulations (e.g., sign-in, guest policies, equipment usage)., • Keep front desk & entryway neat, clean, & organized., • Engage all Members/Guests with appropriate greetings & farewells., • Know and greet members by name., • Always display friendliness and helpfulness to members and guests., • Provide assistance to guests inquiring about the facility; providing a guest pass., • Complete member & guest check-ins and basic member account inquiries., • Provide assistance to guests registering for membership including registration and payment processing., • Process paperwork related to memberships, waivers, and releases., • Monitor check-ins to identify delinquent accounts, collect balances and update member information., • Notify a member of management if member assistance escalation is needed., • Answer the telephone promptly with appropriate MCR greeting and re-directing incoming phone calls when appropriate., • Demonstrate knowledge of hotel information including outlet hours & promotions, the local area, and other general product knowledge., • Review communication logbook at the start of each shift. Record information regarding member/guest issues, housekeeping, engineering, pools to shift supervisor/manager., • Complete and initial all start-of-shift and end-of-shift checklists and turn into shift supervisor/manager., • Complete opening & closing duties as needed., • Co-inspect the courts/facilities daily prior to the start of play and ascertain that all necessary maintenance has been performed., • Assist in maintaining a clean facility and equipment, ensuring it's working properly; maintain supply stock., • Maintain cleanliness of locker room and wet areas throughout shift., • Maintain cleanliness of fitness facility, including wiping down machines (sanitize), emptying trash, dusting, picking debris and trash from the sports courts/grounds, pool area, etc., • Enforce all fitness center policies and procedures., • Report accidents, injuries, and unsafe work conditions to management., • Report any incidences in a timely manner., • Keep inventory of locker room items and order more when inventory gets low., • Coordinate stock of towels and cleaning supplies with Housekeeping., • Keep inventory of gratis items (such as coffee, snack bars, water, and tea) and order more when inventory gets low., • Assist in keeping all Fitness storage space clean and organized., • Help in the preparation and presentation of all special events., • Perform administrative tasks related to fitness facility operations., • Assist with additional duties as assigned to ensure smooth day-to-day operations., • Assist with any other operational duties as requested by management. REQUIREMENTS: • Must have employment eligibility in the U.S., • Minimum High School Diploma or equivalent., • Current CPR/AED/First Aid certification is required., • Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization., • A Monday - Sunday schedule that allows availability to work weekdays, holidays, and weekends based on the demands of the hotel. Wed/Thu - 8am-6pm; Fri/Sat 4pm-12am., • Required to stand for entire duration of shift. Occasional walking, bending stooping, reaching and use of hands to handle objects, tools or controls., • Must be able to lift up to 25 lbs., • Previous experience in Hospitality/Customer Service preferred., • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks., • Must be able to abide by the company appearance standards and compliance with the designated uniform. Immediate Benefits: • Discount Hotel Rooms at MCR managed hotels, • Fitness Center membership eligible, • American Airlines Federal Credit Union membership eligibility, • Employee Assistance Program, • Weekly Payroll Comprehensive health benefits after 30 days: • Dental insurance, • Vision insurance, • Health insurance, • Health savings account, • Flexible Spending Account, • Disability insurance, • Life insurance Paid Time off benefits after 90 days: • Paid Personal Days, • Paid Sick Days, • Paid Holidays Retirement Savings Plans after 6 months: • 401(k) + Match, • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members