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Job DescriptionCompany Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Counter Sales Representative to join our Rexel USA team in Santa Rosa, CA! Summary: The Counter Sales Representative is a resource for immediate service and product knowledge for our customers. Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Works closely with the branch team to assist in receiving, shipping, and stocking. What You'll Do: • Provide excellent customer service by assisting customers promptly and courteously with their purchases and processing of their orders or returns, • Assist in driving electrical distribution sales for our counter business and developing new and existing customer relationships, • Assist with daily restocking, showroom maintenance, and keeping showroom and counter clean and organized, • Assist with warehouse functions as needed, including receiving, shipping, stocking, and deliveries, • Stay informed and educated on product knowledge, • Assist inside sales as needed, • Inform manager of any potentially hazard or elevated situation pertaining to safety or the satisfaction of a customer, • Perform other duties as assignedQualifications High School or GED - Required • Electrical product knowledge and experience, including lighting, switchgear, controls, and electrical commodities preferred, • Demonstrated knowledge and experience of electrical distribution or other electrical sales environments preferred, • Familiarity with automated order entry systems & PCs running Windows-based software preferred, • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, • Strong written and verbal communication skills, • Good team player, • Strong organizational skills, • Ability to work efficiently and meet tight deadlines, • Ability to type on a computer keyboard, • Great attitude, • Desire to improve electrical product knowledge Additional Information Physical Demands: • Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%, • Walk: Must be able to move about inside/outside office or work location - Constantly – at least 51%, • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%, • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%, • Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%, • Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% Weight and Force Demands: • Up to 10 pounds - Constantly – at least 51%, • Up to 25 pounds - Frequently – 21% to 50%, • Up to 50 pounds - Occasionally – up to 20% Working Environment: • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%, • Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%, • Handles or works with potentially dangerous equipment - Occasionally – up to 20%, • Travels to offsite locations - Occasionally – up to 20% Disclaimer: “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.” For the state of California only, the pay is $20.00 to $24.00, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: Branch Pool Plan Our Benefits Include: • Medical, Dental, and Vision Insurance, • Life Insurance, • Short-Term and Long-Term Disability Insurance, • 401K with Employer Match, • Paid vacation and sick time, • Paid company holidays plus flexible personal days per year, • Tuition Reimbursement, • Health & Wellness Programs, • Flexible Spending Accounts, • HSA Accounts, • Commuter Transit Benefits, • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few., • Employee Discount Programs, • Professional Training & Development Programs, • Career Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Job Description Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. We offer rewarding career opportunities that include: • Competitive wages, • Access to wages before payday, • Flexible scheduling options with full-time and part-time hours, • Paid time off and Holidays (full-time), • Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time), • 401(K) with employer matching, • Paid training, • Opportunities for advancement, • Meals and uniforms Responsibilities: • Utilizes proper food handling and food service techniques., • Takes meal/drink orders and serves meals in a friendly and timely manner., • Assures resident/guest is satisfied with their meals., • Maintains knowledge of all specials and general description of all food items and explains to residents or guests., • Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance and readiness., • Follows daily, weekly and monthly cleaning schedules., • Assists with orientation and training of new food servers., • Practices all safety and loss prevention procedures., • Sets-up and cleans the Dining Room while maintaining or exceeding hospitality and service standards., • Maintains or exceeds standards of appearance, cleanliness, personal sanitation, and hygiene., • Performs and completes opening and closing checklist criteria., • Assists in dining room and surrounding areas for proper directional flow, organization and supplies placement., • High school diploma or equivalent preferred., • Previous experience in fine dining preferred. EOE D/V

Job Description CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources. Our team is growing and we are looking to add a Tier 1/2/3 Technician that is local to the Bay Area (no exceptions) and capable of working at different Client site location approximately 10 days per month. Reliable transportation will be essential for success. Please also send a copy of your resume and contact info to Our next team member will need to be proficient (with at least 2 years experience) in providing all of the following: Installation, Configuration and Maintenance of • Servers, Virtual Machines, Cloud Computing, and Hyper-V,, • Window Server, Group Policy Objects, VPN, and shares., • VoIP solutions such as Avaya or 3cx and equipment such as Polycom, Grandstream, and Yealink., • Backup products such as Cloudberry, MSPBackup, and Backblaze., • Virus protection such as ESET, Bit Warden, or Malwarebytes., • Support ticket products such as Zen Desk, Service now or Zoho Desk., • Documentation software such as ITGlue or similar., • RMM solutions such as Connectwise, Kaseya, Ninjaone, Atera or Meraki., • Microsoft office (Outlook, Word, Excel, Access, and Exchange), • Google Workspace Apps usage, configuration, and integrations., • Quickbooks self hosted and cloud hosted environments., • Direct support of other Tier 1 and 2 technicians., • Client interaction., • Maintenance, configuration, and implementation of systems above., • Troubleshooting and corrective action and direction., • Mitigation and preventative recommendations, • Documenting of data resources., • Security systems such as Camera Surveillance systems and Card Key Access systems., • Home Automation such as SmartThings, Homeseer, Home Assistant, Zwave, and more., • Website design, mobile apps, and lighting., • Point to Point Broadband, Cellular Internet service, and Dark Fiber distribution.

Job Description Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team! Why XRG? Here's a Taste of What We Offer: • Competitive pay: Your hard work deserves more than just a paycheck. Enjoy competitive pay that recognizes your dedication and skills., • Flexibility: Strike the perfect balance between work and life with our flexible hours. Your time matters, and we value your well-being., • Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member., • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference., • Team Member Dining Discounts: Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests., • Employee Referral Program: Share the joy of being part of the XRG team with others., • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education., • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!, • Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered!, • Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members. Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running! Pay Rate: $17.87/Hour, Plus Tips opportunity! PURPOSE The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction. DUTIES & RESPONSIBILITIES • Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information, • Recognize and cultivate regular guests and repeat business, • Take and enter orders into POS system promptly and accurately, • Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment, • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary, • Comply with all safety and health department procedures and all state and federal liquor laws, • Maintain company safety and sanitation standards, • Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types, • Collect required signatures from guest and promptly close guest checks, • Ensure complete and proper check out procedures, • Clean all spills immediately and place all trash in proper receptacles, • Inform management of any complaint, comments or incident, • Ensure nightly/weekly and opening/running/closing duties are completed, • Record and report any equipment failure and/or safety hazards to management immediately, • High School Diploma preferred, • Proof of eligibility to work in the United States, • Valid Driver’s License, • 18+ years of age, • Possession of or the ability to possess all state required work cards, • Minimum of two (2) years related experience, • Experience with POS systems, • Familiarity with beer and spirits, • Proper lifting techniques, • Guest relations, • Sanitation and safety, • Safe alcohol service, • Full service restaurant operations The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors, • Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume, • Fast paced, high volume, full service restaurant The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Ability to walk long periods of time, • Ability to stand for long periods of time, • Ability to use hands to handle, control, or feel objects, tools, or controls., • Ability to repeat the same movements for long periods of time, • Ability to understand the speech of another person, • Ability to speak clearly so listeners can understand, • Ability to push and lift up to 50 lbs This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

Job Description Position Summary: As a member of the KLH Network Operations Center Team, the Datacenter Engineer will provide day-to-day support of KLH hosted Infrastructure. The Datacenter supports KLH hosted customer networks and infrastructure essential in the delivery of our hosted services. The Datacenter Engineer works collaboratively with Engineering, NOC teams and members of the larger KLH team. The Datacenter Engineer may be required to work after standard business hours as needed to support the KLH COLO environment. Duties: -Performs a combination of project work, service tickets, and Datacenter management. -Perform a variety of datacenter engineering work, including documenting system configurations, perform system installations, troubleshooting network problems, securing network systems, and configuring routing/switching equipment and hosted IP services. -Troubleshoot, remediate, and resolve issues within the hosted infrastructure. -Responsible for developing and configuring a set of desired alerts and notifications utilizing current monitoring tools. -Tasked with installing hardware such as firewalls, switches, storage, and the underlying physical hardware supporting virtual instances. -Apply security updates/upgrades, firmware and patches provided by software vendors to address known vulnerabilities. -Escalate or reassign issues as necessary to deliver timely resolution. -Perform Server Monitoring: utilize tools designed specifically for monitoring server health, performance, and availability through KLH’s RMM solution and SIEM tools -Review Datacenter bandwidth monitoring weekly for maintaining network performance and efficiency. -Define and maintain key monitoring metrics: Specify the systems, services, and base metrics, modifying over time as needed to reflect technology refreshes, to monitor to assure security; reliability; uptime and performance (e.g., CPU usage, memory, disk space, event logs). -Follow established processes for assessing and prioritizing workflow, including remediation and escalation paths to ensure that issues are dealt with promptly -Responsible for recommending infrastructure enhancements to the KLH infrastructure environment. -Follow established processes for assessing and prioritizing workflow, including remediation and escalation paths to ensure that issues are dealt with promptly. -Review Datacenter bandwidth monitoring weekly for maintaining network performance and efficiency. -Configuring and maintaining built-in alerting to track the health, performance, and availability of critical system (e.g., SAN, HyperV hosts, NAS appliances). -Develop automation scripts to increase efficiency and productivity. Leverage automation to minimize manual tasks. -Assist with the installation and auditing of KLH’s security tools and monitoring agents. -Monitor networks and systems for security intrusions. -Collaborate with SOC Team on scan frequency, system criticality, change rate, and regulatory needs. -Collaborate with SOC Team on identifying and prioritizing vulnerabilities. Focus on high-risk vulnerabilities based on factors like CVSS scores, business impact, and exploitability. -Develop a structured process with the SOC Team on identifying, prioritizing, fixing, and monitoring security weaknesses. -Responsible for recommending infrastructure enhancements to the KLH infrastructure environment. -Follow established processes for assessing and prioritizing workflow, including remediation and escalation paths to ensure that issues are dealt with promptly. -Clearly and concisely communicate with internal KLH internal teams regarding requests, issues, expectations, resolution activities and progress. Company DescriptionJoin KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 6 years in a row! Located in Santa Rosa and with over 45 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.Join KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 6 years in a row! Located in Santa Rosa and with over 45 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.

Takes guests food and/or drink orders and turns into kitchen, bar, etc.

As an Applebee's Server, you will be our guests first and last impression. Compensation: Applebee's® Servers start at minimum wage plus the opportunity to earn tips.

Join The Party Staff: Experienced Hospitality Bartenders and Servers Wanted in Santa Rosa, CA.Love events & crave flexibility?.The Party Staff seeks experienced bartenders for high-profile events in town.More work than competitors: Work with a variety of clients and venues.Flexible schedule: Choos

Our Servers don't just provide our Guests with amazing food and drinks.They deliver hospitality and service that is absolutely Chili's! If you take pride in providing great service and love making people feel special, then we want to hear from you!.Flexible part-time or full-time schedule.Great team

Job Description Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team! Why XRG? Here's a Taste of What We Offer: • Competitive pay: Your hard work deserves more than just a paycheck. Enjoy competitive pay that recognizes your dedication and skills., • Flexibility: Strike the perfect balance between work and life with our flexible hours. Your time matters, and we value your well-being., • Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member., • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference., • Team Member Dining Discounts: Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests., • Employee Referral Program: Share the joy of being part of the XRG team with others., • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education., • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!, • Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered!, • Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members. Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running! Pay Rate: $17.87/Hour, Plus Tips opportunity! PURPOSE The Cocktail Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction. DUTIES & RESPONSIBILITIES • Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information, • Recognize and cultivate regular guests and repeat business, • Take and enter orders into POS system promptly and accurately, • Ensure all the food and drinks are served immediately and according to specifications, • Ensure that all the necessary stock is being replenished during the shift, • Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment, • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary, • Comply with all safety and health department procedures and all state and federal liquor laws, • Maintain company safety and sanitation standards, • Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types, • Collect required signatures from guest and promptly close guest checks, • Ensure accurate accounting of all monies and independent banking procedures, • Sign all cash out slips legibly, • Ensure complete and proper check out procedures, • Clean all spills immediately and place all trash in proper receptacles, • Inform management of any complaint, comments or incident, • Ensure nightly/weekly and opening/running/closing duties are completed, • Record and report any equipment failure and/or safety hazards to management immediately, • High School Diploma preferred, • Proof of eligibility to work in the United States, • Valid Driver’s License, • 21+ years of age, • Possession of or the ability to possess all state required work cards, • Minimum of two (2) years related experience, • Experience with POS systems, • Familiarity with beer and spirits, • Proper lifting techniques, • Guest relations, • Sanitation and safety, • Safe alcohol service, • Full service restaurant operations The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume Fast paced, high volume, full service restaurant Work varied shifts to include days, nights, weekends and holidays PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Ability to walk long periods of time, • Ability to stand for long periods of time, • Ability to use hands to handle, control, or feel objects, tools, or controls., • Ability to repeat the same movements for long periods of time, • Ability to understand the speech of another person, • Ability to speak clearly so listeners can understand, • Ability to push and lift up to 50 lbs This job description is a summary of duties, which you as a Cocktail Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

Role Overview Our Servers don't just provide our Guests with amazing food and drinks. They deliver hospitality and service that is absolutely Chili's! If you take pride in providing great service and love making people feel special, then we want to hear from you! • Fast hiring process, • Flexible part-time or full-time schedule, • Growth opportunities, • Provide hospitable and customized service to each of our Guests, • Learn our menu to explain offerings to Guests, • Perform opening and closing duties, • Partner with other Team Members to ensure Guest satisfaction About You • Great attitude and approach to Guests and Team Members, • Meets minimum age requirement of 18 for this position, • Thinks and acts quickly in a fast-paced, high-volume environment, • Provides a customized experience for every Guest

Job Description Do you enjoy interacting with all kinds of people and making them happy? Would you like a job where every day brings something different? If so, then a job as a full- or part-time Restaurant Server at IHOP could be exactly what you're looking for! If you thrive in a bustling atmosphere and enjoy creating delightful dining experiences, this is the perfect spot for you. Our servers receive a competitive wage of $17.87 per hour. In addition to working in a clean and uplifting environment, our full-time employees also receive health insurance. Apply today to join a workplace where your talents are celebrated! ABOUT THIS SERVING JOB Both full- and part-time positions are available. We'd especially love to hire candidates who can work nights! As a Restaurant Server, you create memorable experiences for our guests, making sure everyone leaves feeling happy and satisfied. You take orders, serve guests with a smile, and help them out with whatever they need. When you're not interacting with guests, you're cleaning tables, restocking supplies, and assisting your team as needed. This is an entry-level role, so you don't need any experience! You just need to meet the following criteria: • 17+ years old, • Food handler's permit READY TO JOIN OUR AMAZING TEAM? With a rich history dating back to 1958, IHOP is a go-to destination for breakfast lovers. Whether you're craving our famous fluffy pancakes, delicious omelets, or mouthwatering entrees, our extensive menu caters to all tastes, ages, and dietary preferences. Our commitment to serving high-quality food and providing excellent customer service has solidified us as a breakfast staple. We believe in promoting from within and training staff to help them reach their full potential. Join us to serve up smiles every day! In a nutshell, this is a dynamic opportunity for enthusiastic individuals who love to serve, earn great tips, and grow in a supportive work environment. Apply today and start your journey with us!

Job Description Applicants must reside in or be within commuting distance of Santa Rosa, CA, and be authorized to work in the US to be considered for this position. We are seeking a motivated and customer-focused Tier 1 Systems Support Technician with 1–3 years of experience in technical support. This role is ideal for someone with strong communication, problem-solving, and analytical skills who thrives in a fast-paced, service-oriented environment. As a Tier 1 Support Engineer, you will be the first point of contact for IT support requests, handling issues via tickets, phone, email, and in-person interactions. Your responsibilities include initial triage, basic desktop/workstation troubleshooting, answering user questions, and escalating more complex issues when necessary. You will use industry-standard tools, knowledge bases, and remote desktop access to resolve common technical problems and ensure a high level of customer satisfaction. This position requires onsite work at client locations as needed, so reliability, professionalism, and strong interpersonal skills are essential. This role is not responsible for consulting, systems design, or implementation services, but plays a critical role in delivering timely and effective first-line support. Compensation: $66,500 - $72,800 yearly Responsibilities: • Serve as the first point of contact for clients by providing Tier 1 support through the Portola Systems IT Service Desk., • Assess and triage customer needs by asking qualifying questions via phone, email, and remote support tools., • Perform basic troubleshooting and resolution of workstation, desktop, and network issues using industry-standard tools and internal knowledge bases., • Maintain and update internal client documentation to ensure accurate and consistent support practices., • Collaborate effectively with Tier II and Tier III engineers to resolve complex or escalated issues., • Apply logical thinking and technical knowledge to identify solutions that support client workflows and business needs., • Prioritize and manage support tickets to meet response and resolution timeframes., • Thoroughly document all support interactions, resolutions, and updates in the ticketing system to promote team continuity., • Foster positive relationships and communicate clearly with clients, colleagues, and vendors., • Perform onsite visits at client locations as needed to provide hands-on support and ensure issues are resolved promptly and professionally.Qualifications:, • 1-3 years relevant IT experience, • Associates degree or equivalent work experience, • Strong documentation skills including technical report writing., • Strong experience with desktop and mobile support including Windows 10/11 & MacOS Microsoft Exchange Active Directory (AD, ADFS, Azure AD), DNS, DHCP SharePoint Microsoft Office 365, including MS Office, MS Exchange Online, SharePoint Online Azure Active Directory and other core online IT and business collaboration tools. VMware (vSphere, vCenter, vCloud Air), AWS Storage Technologies (HP, Dell, EMC, Nimble) PC and server virtualization software, virus protection and backup systems • Certifications such as CompTIA A+, Net+ and/or Microsoft Certifications are a plus, but not required, • Must reside in or be within commuting distance of Santa Rosa, CA, • Must be authorized to work in the USAbout Company Portola Systems is a Sonoma County-based managed IT services provider supporting SMBs and public-sector clients throughout the Bay Area. Since 1994, we’ve delivered secure, scalable technology solutions with a focus on long-term partnerships. Our mission is to help clients work smarter with reliable, personalized support. Clients describe us as “brilliant engineers with outstanding support” and praise our “can-do, here-to-help approach.” We value integrity, responsiveness, and teamwork. With under 30 team members, we blend the deep expertise of a larger firm with the agility and care of a boutique provider. We foster a collaborative, growth-minded culture where people feel trusted and empowered. Joining Portola means being part of a tight-knit team that thrives on solving complex challenges and delivering excellence to the communities and businesses we serve.

Job Description Summary: The Help Desk/ Desktop Specialist is the firm’s first contact to our end users. We are searching for an upbeat IT Specialist with excellent customer service skills to provide technical support in an efficient and accurate manner. This position must possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Solving technical problems, providing support and resolutions, all while making sure that our customers value is maintained above the standards set forth by our company. This position requires knowledge of computer hardware and software that is typically used in a desktop environment by end users. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal performance. This role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. Some advanced knowledge and troubleshooting of networks and servers may be required We support a diverse client base with users of varied levels of technical expertise, so being customer focused and patient is essential for success. Duties: • Provide timely and courteous response to client requests for assistance with their network; desktop / laptop / thin client; email; internet access; remote and mobile solutions; Windows Operating System; Microsoft Office and third party applications, • Remotely access client systems to resolve reported issues, • Communicate in a friendly and courteous manner to reassure clients experiencing system difficulty, to remotely troubleshoot system problems; and to advise of progress toward resolution and completion of work, • Maintain accurate incident report details and client documentation in established ticketing system, • Troubleshoot and resolve a wide range of technical support calls within terms established in the Company’s service level agreements (SLAs), • Ability to resolve issues at client sites as needed., • Occasional on-call responsibilities, • Troubleshoot and resolve a wide range of hardware and software support calls both remotely and onsite, as needed, • Repair, maintain, upgrade and document desktop, laptop and server hardware, software and peripheral equipment, • Assist the Network Consultants and Senior Network Engineers to identify potential performance bottlenecks, increase uptime, improve response times, and quickly resolve problems., • Assist Information Security team in eradicating high-risk vulnerabilities., • Assist other IT staff by identifying which IT Support Requests should be given top priority based on the business function or the urgency of the request Qualifications: • 3+ years’ experience supporting desktop-level solutions / consulting industry, • Experience with Microsoft Windows 7, 8, 10 and Mac OS, • Experience with Microsoft Office 2010, 2013 and 2016, • Experience with anti-virus technologies, • Experience with anti-spam technologies, • Experience with malware technologies, • Experience with Microsoft Exchange and Office 365, • Experience with remote access solutions, • Experience with Mobile Device Management, • Experience with Skype for Business, • Experience using ticketing, monitoring & remote support tools (preferred), • Experience with virus/malware protection, detection and removal, • Experience with Thin Client technologies, • Strong customer service and troubleshooting skills, • Experience using ticketing, monitoring & remote support tools (preferred), • Experience working in ConnectWise (a plus), • Experience in Healthcare or eCW(electronic Clinical Works) (a plus), • Motivated, inquisitive, self-starter with a desire to learn and succeed, • Bachelor’s Degree preferred (in any field, not necessarily IT related), • Current MCP certification, • Must pass background check, • Excellent communication skills - ability to communicate project status and key issues effectively to clients and management verbally and in writing, • Customer focused with a professional manner and presentation, • Determine work priorities for yourself and others in accordance with project plans, timelines, fluid work demands, and implementation policies and practices, • High level of customer focus and satisfaction, • Energetic self-starter with the ability to learn/grow in position, • Ability to take ownership of tasks and have accountability to follow through, • Ability to think logically, • Excellent time management skills, • Detail oriented, • Superb problem-solving skills and ability to perform work in accord with established company policies, procedures & priorities, • Able to sit and answer phones for a long period of time, • Ability to function in an office environment, • eCW (electronic Clinical Works) application, • SQL Database Admin, • Network diagnostic and monitoring software Disaster Recovery planning and implementation. Company DescriptionJoin KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 5 years in a row! Located in Santa Rosa and with over 44 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.Join KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 5 years in a row! Located in Santa Rosa and with over 44 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.

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