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Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer * Competitive salary * Paid vacation/holidays/sicktime - 15 days of vacation first year * Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one * Extensive product and on the job/cross training opportunities With outstanding resources * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy * Company vehicle * Check us out!: ___ What you will do The HVAC Hard-working Building Account Exec is part of our Building Technologies & Solutions business at Johnson Controls. This position will support our growing New Construction business. Johnson Controls is partnering with customers to create "Smart Buildings" throughout the world. The focus of this role is on the solution, to integrate Johnson Controls Core products, and Open Blue technology into large, new construction and renovation building projects. This includes the technology in HVAC, fire, security, controls, nurse call systems, etc. The Account Executive will also partner with our field sales professionals selling equipment, and services giving our customers opportunities to bundle multiple offerings. The Account Executive will sell these high-level technology integration solutions to building owners and their Agents on new construction projects in all vertical markets, including healthcare, airports, arenas, stadiums, university campuses, etc. These are large, sophisticated construction projects to start creating the thoughtful building infrastructure that will continue to grow over time. Therefore, we are looking for a seasoned account executive, construction project executive, with a consistent track record of success leading and driving these high-level technology solutions conversations with executives while visualizing and communicating how it will all come together throughout the construction process. We’re looking for a seasoned, solutions professional who can drive the process, think creatively, and bring successful results. How you will do it * Reporting to the Sales Manager, this position will be responsible for the sale of integrated Johnson Controls Core products and Open Blue technology to architects, owners, and their consultants responsible for new construction and renovation building projects. * Promote the JCI value proposition to executive level contractors and consultants by providing comprehensive technology solutions for the customer’s business, and operational needs. Builds and handles long term customer relationships/partnerships with key and target building owners. * Implements the sales process to aid in cultivating and running long-term relationships and in seeking out, qualifying, and closing new sales opportunities. * Leads ongoing sales process, responds to, and anticipates customer needs. Focus on a few projects while leading one to two at a time. * Leverage monthly checkpoints to gain progressive commitments from the customer. Seek to expand the depth and breadth of offerings within that account. Select customer pursuit teams for major opportunities by combining members from outside Area and outside Systems team. * Uses JCI Sales process within the construction development process to position JCI as the only responsible and responsive provider. Demonstrates technical knowledge and a solution that matches the customer’s project challenge to provide value to the customer and favorably position JCI. * Qualifies and assesses potential customers. Refers lead to other business segments while offering bundled packages to our customers. * Addresses customer's operational and environmental objectives, needs, and requirements. * Recommends solutions and links customer objectives to total value solution, and competitive advantage. * Applies knowledge of competitor’s business strategies, control products, and solutions to favorably differentiate JCI from them. * Positively and credibly influences design and construction with Owners. * Frequently creates competitive, high quality, and timely estimates, bids, proposals, and cost/benefit analysis. Optimally writes, presents, and communicates bids. Negotiates's value, addresses resistance when de validated and closes the sale. Differentiates JCI as a total building environment supplier. * Uses applicable sales tools optimally (Sales Force, Opportunity Management plan, and website, Account Plan, and Dealmaker) to plan, communicates, and documents progress as well as increase business opportunity in accounts. * Uses JCI sales process monthly checkpoints to gain progressive commitments from the customer. Manages process steps of the pipeline in Sales Force with a focus on next steps, action items, and turning point dates. * Owns the sales team by building and fostering team relationships to ensure customer satisfaction. Solicits support from and communicates effectively with internal staff. Develops relationship with Solutions and Service sales organization to exceed customers expectations. Owns and facilitates the customer relationship. * Assists in the development of the team or Area Office Systems sales and marketing plans and strategies. Aides in the implementation of these strategies and action plans. Targets new customers based on vertical market strategies. * Collaborate and partner with our internal Project Design Engineers. Communicate the vision of the project and work closely on specifications throughout the design phase. Engage the Design Engineers in meetings with customers to review specific technologies. * Keep open communication with all levels of management in Capital Projects as well as Area Management team in Field Operations relating to business assessment, analysis, and reviews. What we look for Required * Bachelor’s degree in business, engineering, architecture, construction management, or business, or equivalent experience. * A minimum of five to seven years of progressive field sales experience at the C-level. * A minimum of three years of experience working in the building technologies industry. * Construction industry knowledge is required. Must understand the construction process and potential challenges when discussing project solutions. * Demonstrated ability to assess building technology needs, design, and present proposed turnkey solutions. * Experience in the traditional plan & spec bid and/or design-build markets. * Demonstrated ability to influence the market at key levels. Strong initiative and interpersonal communications skills. * Proven experience managing sophisticated construction projects. * A leader and strategic partner to drive the process bringing successful results. * Travel within the assigned territory. Preferred * MBA is a plus. * Prefer the Account Executive to have Solution selling in one or more of the integrated low voltage technology competencies: Building Automation (BAS), Security, Fire, Audio Visual, Nurse call systems, Structured Cabling, Specialty Low Voltage/Communications Systems, or other low voltage technologies. * Prefer to have existing, long-term relationships developed with building owners, architects, consultants, and contractors to create new business opportunities within the construction market. Salary Range: HIRING SALARY RANGE: $53,400-71,300 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ___. #LI-Onsite #LI-KP1 #LI-NC1 #SalesHiring

Job Description About Us Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportunity for our employees, clients, and communities. We provide expert accounting and advisory services across several industries. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. BNN’s culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service. About the Position If you're looking for a rewarding opportunity in a professional atmosphere with immense positivity, incredible talent, and exciting potential, then Baker Newman Noyes is the place for you. A Transaction Advisory Services Tax Manager will be responsible for buy-side and sell-side tax transaction advisory engagements for middle market companies in a variety of industries and private equity investors. This work will include analyzing terms sheets and related legal documents; reviewing financial models and analysis to assist in conducting tax advisory and structuring services; conducting buy side and sell side tax due diligence; and other tax related transaction services engagements Competencies and Position Requirements • Dedicated to high-caliber client service, • Effective project management, analytical, interpersonal, and oral and written communication skills, • Thrives in a dynamic and collaborative work environment, • Advanced knowledge of tax compliance and planning at both the federal and state level, • Provides creative solutions to complex client problems, • Demonstrates the ability to take a “hands on approach” to ensure project deliverables are completed timely and accurately, • Reviews staff and senior work timely and thoroughly to ensure that objectives are achieved, • Provides seniors and staff with timely, honest, and constructive feedback and serves as a formal and/or informal mentor to staff as appropriate, • Demonstrates the ability to manage multiple engagements to a successful and efficient completion, • Generates, pursues, and assists in closing proposal opportunities with existing and/or potential clients, • Highly responsive to the client’s needs and requests, • Manages the client’s expectations and the day-to-day client relationship, • Meets time deadlines in a highly variable and dynamic work environment while also meeting or exceeding quality requirements, • Motivates staff through their professional and technical reputation, enthusiasm, and positive attitude Education and Experience • Five or more years of experience in taxation with a public accounting firm, • Masters or other form of 150 college credit hours with requisite accounting related courses (Bachelor’s degrees may be considered in some situations), • Ability to work a flexible schedule based on business needs, • Hybrid work option, • Portland or Manchester office preferred, • A flexible paid time off program, 5 sick days, 11 paid holidays, • 6-week paid parental leave, • Health, Dental, Pet, Vision, Disability and Life Insurances, • 401(k) Plan with company match, • Profit Sharing Plan

Job DescriptionDescription: As an Entry Level Civil Engineer in the Aviation Services Group, you will provide a broad range of assistance and support to Project Managers, Planners, and Construction Managers. The position can be based out of any of our New England offices (Burlington, VT, Chelmsford, MA, Manchester, NH, Portsmouth, NH or Yarmouth, ME). Hoyle Tanner has earned the reputation as experts across a wide array of specialties and our greatest strength lies in the passion, talent, and uniqueness of each of our team members. This is your opportunity to join the great team at Hoyle, Tanner & Associates, Inc. You will: • Work on airport infrastructure and civil engineering projects with an assigned team, • Complete assignments with direction from the Project Engineer or Project Manager, • Perform design calculations and related tasks, • Preparing technical specifications and reports, • Ensuring compliance with applicable design, safety or environmental regulations, • Work as part of an integrated, multi-discipline team to solve technical challenges, • Use software and other tools to develop designs and organize work, • Gather, research and maintain engineering data records including tests, drawings, and field data, • May attend site visits and meetings with clients and contractors, • May be responsible for construction observation and limited administration, • May participate in professional training with direction from the Project Engineer or Project Manager, • Read and understand technical drawings and specifications, • Demonstrate strong writing and communication skillsRequirements:, • BS in Civil Engineering (Masters preferred) or Construction Management, • EIT is preferred, or ability to obtain, • 0-2 years of experience

Job Description C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments. Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change. DevOps Engineer II, DevOps Engineering Location: Auburn, NH Level: Experienced/Non-Manager Position Overview: C Squared Systems is currently seeking a DevOps Engineer II to join our team. The successful candidate will be required to work closely with the DevOps Engineering and Support teams to support a combination of release engineering, support escalation resolution, infrastructure provisioning and management, system administration, security, and DevOps advocacy. This candidate will be expected to work closely with internal teams to handle requests made and assigned to the DevOps team; this may include taking escalated customer issues, deploying software updates, building, and maintaining automation for new products and/or the configurations of such, resolving bugs, testing new implementations, troubleshooting issues and more. Responsibilities include, but are not limited to: • Triage and resolve escalated requests that overlap software, hardware and networking, • Develop tools and processes in support of software release cycles, • Maintain and contribute to further advancement of automation code base, • Perform software updates on company and customer servers and equipment, • Perform server monitoring and review of system logs following software updates, • Perform security updates across multiple networks on a regular cadence, • Test implemented automation tools along with new automation frameworks, • 3+ years of experience with Linux command line and Linux server administration, • 3+ years of experience with MySQL, • 3+ years of experience with PHP, • 3+ years of experience with Git or other source control, • 3+ years of experience with networking concepts (CCNA a plus), • Strong analysis, investigation, and problem-solving abilities, • Self-motivated and the ability to work effectively with minimal supervision, • Have strong understanding of software workflow methodologies, • Understanding of bug tracking and project management tools/software, • Experience in configuration management using Ansible, • Knowledge of various protocols (TCP/IP, SNMP, SCP, SSH, HTTPS), • Flexibility and stress tolerance are key in this role, • On-Call rotation and infrequent travel dependent on permanent role within the team, • Bachelor’s degree in Computer Science, related field, or equivalent work experience

Job DescriptionCOMPANY OVERVIEW: Merrimack Manufacturing is a medical device manufacturer located in the Manchester Millyard. We are a growing manufacturing company that will play a crucial part in bringing innovative and life changing products to life. POSITION OVERVIEW: This position is responsible to oversee all areas of production under current Good Manufacturing Practice (cGMP) conditions. The Supervisor is expected to plan and prepare for production, schedule tasks, and assign duties to technicians to meet the production schedule, assess production records and meet release timelines to deliver quality product to our customers. The Supervisor is expected to set the example of safety and compliance for their teams, and demonstrate expertise and breadth of knowledge in executing production activities. The Supervisor is expected to train and coach their team members, review and manage performance, and support career development for employees. They are expected to demonstrate expertise and technical leadership in cGMP compliance and an in-depth understanding of process flow and be able to make decisions based on that experience. RESPONSIBILITIES: • Assists manager in forecasting staffing needs necessary to meet customer demand including but not limited to vacation approvals, time card approval, daily and weekly overtime, hiring, and training, • Interfaces with internal departments, reports conflicts in production priorities and assists in the resolution, • Reports problems and makes recommendations to eliminate variances, facilitate workflow, change processes and improve efficiency, • Maintains department discipline and ensures that the employees produce acceptable quality, and quantity of work, • Recommends employee hires, terminations, promotions and wage adjustments, • Track and maintain employee attendance records & address performance problems, • Interfaces with manufacturing and engineering departments to introduce new or improved tools, fixtures and methods, • Supervise production line setup including ensuring production lines start on schedule, • Supervises all production activities performed by employees including shift change; maintains a high degree of visibility and access to employees throughout the shift and is responsible for the entire shift in the absence of the operations manager, • Interfaces with materials management to coordinate materials for production. Responsible for training technicians at all levels on equipment and processes, • Maintains standards for productivity, reliability, and accuracy, • Monitors and reports daily production results, material usage, yield and downtime, • Reports equipment issues to appropriate departments and operations manager, • Coordinates with quality control to maintain quality standards; takes appropriate corrective measures to resolve deficiencies, • Leads/participates in timely resolution of activities related to non-conformances, • Maintains a working knowledge of all operating systems pertaining to the work area, • Help promote a safe work environment within the organization, • Participates in continuous improvement activities as part of a cross-functional team, • Maintains good employee communication and relations, • Attends and participates in meetings when required and completes assignments, • Minimum four years leadership experience in a manufacturing environment, two of which must be direct supervisory experience, preferably in a regulated environment., • Demonstrated proficiency in supervision and motivating team members., • Proven logic and decision-making abilities, critical thinking skills., • Knowledge of production practices and procedures in a cGMP & GDP environment., • Exceptional written and verbal communication abilities., • Willingness to undertake various tasks and adapt to unexpected situations within dynamic company environment., • Experience in the implementation and sustainability of lean manufacturing concepts., • Medical device manufacturing experience preferred. Powered by JazzHR Nyx2gvS8BB

Job Description Employment Type: Intern Division: Field Operations Department: Field Operations The Field Operations Intern supports Superintendents and Project Managers by assisting with safety program administration, quantity tracking, schedule analysis, and job site documentation. This role offers hands-on experience in field coordination, schedule management, and construction quality within a dynamic construction environment. Responsibilities / Essential Functions • Support the administration of the project safety program to ensure a safe and compliant work environment., • Provide technical assistance by interpreting contract drawings, submittals, and project documentation., • Assist the assistant superintendent, superintendent, and project manager with daily and weekly activities, including preparing daily reports, conducting safety walks, compiling quantity reports, and updating project schedules., • Develop a clear understanding of the overall project schedule, including critical path analysis., • Review and contribute to the short-term planning process to ensure project milestones are met., • Participate in the quality assurance program by attending meetings, performing site inspections, and verifying materials for compliance with project specifications., • Coordinate subcontractor activities to support adherence to project timelines and safety requirements., • Maintain project documentation such as daily logs, RFIs, and submittal tracking to support effective communication and record-keeping., • Monitor onsite material deliveries and inventory to facilitate uninterrupted project progress., • Participate in project team meetings, communicating updates, challenges, and potential solutions., • Observe and report site conditions that could impact schedule, cost, or safety., • Utilize construction management software and tools to accurately track and update project information. Key Skills • Strong written and verbal communication skills to clearly convey information and coordinate with team members, clients, and subcontractors., • Demonstrated interest in construction management and the construction industry., • Proactive problem-solving abilities with an analytical mindset and excellent attention to detail for tracking schedules, quantities, and quality inspections., • Effective time management and prioritization skills to handle multiple tasks and meet deadlines in a fast-paced environment., • Strong organizational skills to manage project documentation and communications., • Ability to work independently and collaboratively within team environments., • Adaptable and eager to learn, with a team-oriented approach to support multiple stakeholders and address site challenges proactively. Required Experience • Currently pursuing a Bachelor’s degree in Construction Management, Engineering, or related field; preference for Civil Engineering or construction-focused programs., • Basic knowledge of construction site safety standards, practices, and protocols., • Proficient in Microsoft Office Suite (Excel, Word, Outlook) with aptitude for learning construction management software., • Ability to read and interpret construction drawings, submittals, and technical documents., • Strong organizational skills for managing documentation and reporting., • Basic understanding of construction scheduling, including critical path method (CPM) concepts.

Job DescriptionSalary: We are looking for an experienced Business Development Professional to join our team in Manchester, NH. This individual will focus on building relationships and capturing new opportunities primarily in the Merrimack Valley and Monadnock regions of New Hampshire. The ideal candidate will be a highly motivated, results-driven professional with a proven track record of success in business development, preferably within the construction, architecture, or design industries. This individual will be responsible for building and maintaining relationships, negotiating opportunities, and securing new projects with clients across our strategic target markets. This is not a remote position. The successful candidate will be expected to work from our Manchester, NH office and actively engage with DEW teammates, clients, prospects, and the community to expand our companys presence and pipeline of opportunities.We have Business Development professionals covering Vermont, the Seacoast region of New Hampshire, and Southern Mainethough collaboration and occasional overlap are expected and welcomed. DEW is a leading construction manager and general contractor based in Northern New England with ~$200 million in annual revenue. Our success comes from building strong client relationships, delivering exceptional projects, and maintaining a culture defined by our core values: Optimism, Initiative, and Accountability.We have been recognized as a Best Place to Work in Vermont for 8 consecutive years, a Best Place to Work in New Hampshire for 6 consecutive years, and were proudly voted into the Best Place to Work in NH Hall of Fame in 2025.We believe in fostering a family-first culture. We do not believe in burning people out and want our employees to enjoy a healthy work/life balance, feel comfortable taking PTO and vacations, and be fully present for their families. Our belief is that this approach empowers our people to be the absolute best versions of themselves. Key Responsibilities: • Develop and execute strategies to secure negotiated work opportunities within the Merrimack Valley and Monadnock regions., • Identify, pursue, and build relationships with target clients and industry partners (owners, developers, architects, engineers, owners project managers, etc)., • Drive brand awareness by representing the company at networking events, client meetings, and industry functions., • Lead assigned RFP pursuits and collaborate with BD and Marketing team members to prepare proposals, presentations, and other pursuit materials. Assist/write/coordinate project specific write-ups., • Maintain accurate, up-to-date leads and opportunities in Unanet (ERP)., • Prepare the DEW team for interviews. Author a summary sheet to define owner goals, owner hot buttons, key topics to highlight, differentiators, competition strength and weaknesses, interview agenda and flow, etc. The goal is to allow interview members to get comfortable with the project in short order., • Partner with DEW leadership and regional BD teammates to help close deals and transition opportunities into successful project starts., • Maintain client contact through the life of a project and beyond., • Expectation to bring in a minimum of three negotiated projects annually based on your individual client pursuits., • Embrace DEWs culture and core values: Optimism, Initiative, and Accountability., • Be personally accountable for your market and opportunities. Team & Resources: This position will be fully supported by a dedicated Business Development and Marketing team comprised of six motivated teammates, with regular involvement from Leadership, Preconstruction and our Operations professionals. • Our Marketing Director provides hands-on support with proposal review, handouts, presentations, and corporate campaign strategies., • Proposal writers who handle the majority of proposal generation, with close support and direction by the BD lead., • Administrative staff maintain our cloud-based Enterprise Resource Planning (ERP), Unanet, and provides support for data entry and tracking., • 7+ years of proven success in business development, preferably in construction, architecture, engineering or development., • Strong interest and understanding of the construction industry and ability to engage with technical and executive stakeholders., • Prior experience in DEWs target markets is preferred: Education, Healthcare, and Multi-Family., • Demonstrated ability to negotiate and close projects rather than solely pursue competitive bids/RFP process., • A positive, glass-half-full mindset with the energy and drive to pursue and achieve ambitious goals., • Self-motivated, proactive, and capable of working independently without constant direction., • Understands differences between the public sector and private sector and the means and methods of procuring work., • Excellent communication, time management, networking, and relationship-building skills., • Willingness to be in the office daily (Manchester, NH) and actively out in the field meeting with clients. We believe when you know us individually, youll be able to naturally represent us. What We Offer: • Opportunity to work with a respected, high-performing construction manager with strong regional presence., • A collaborative company culture built on optimism, initiative, accountability, and family-first values., • Recognition as a Best Place to Work across multiple states for nearly a decade running., • A dedicated team of BD and Marketing professionals to support your efforts., • Competitive compensation package, including:, • Health, dental, and vision insurance, • 401(k) with company match, • Life and disability insurance, • Generous PTO and vacation, • Annual bonus program, • Other employee and position benefits, • The chance to directly impact company growth by securing exciting new projects. If you are interested in being part of an innovative and collaborative team, in a challenging and rewarding work environment, we want to hear from you! We are an Equal Opportunity Employer.

Job DescriptionSalary: Company Profile For nearly 30 years, Colden Corporation has been a trusted partner in occupational health, safety, and environmental consulting. We proudly serve a long-standing and distinguished client base that includes Fortune 100 companies and other premier organizations across many industries. Colden is owned and managed by practicing Certified Industrial Hygienists (CIHs) and Certified Safety Professionals (CSPs). We combine deep technical expertise with a commitment to quality, professional development, and exceptional client service. We know our greatest asset is our people. We are committed to investing in our team through professional development, and competitive compensation and benefits designed to help our team thrive in and out of the workplace. Colden currently has seven office locations spread across the northeast and Louisiana. Colden prides itself on having a highly collaborative culture where colleagues are keen to share knowledge and help each other succeed at all levels. Position Description Location: Hybrid in Manchester, NH is preferred. Other locations in New England will be considered. As an established and growing company, we are currently seeking an experienced professional with more than seven years of relevant health and safety expertise to serve as a Consultant and Project Manager. This role offers a flexible hybrid schedule determined by current project assignments. Coldens Manchester office is located in the beautifully restored Waumbec Mill, with Merrimack River views and an on-site caf. The successful candidate will work with a team of CIHs, CSPs, senior scientists, and health and safety specialists to provide occupational health and safety consulting services to an established client base in a diverse mix of industries. Responsibilities may include: • Manage projects from inception to completion including preparing a proposal, project budget, deliverables, and milestones in relation to client expectations., • Develop written health and safety programs, training materials, and deliver in-person training., • Research and demonstrate an understanding of EHS standards and guidelines (e.g., OSHA, ACGIH, ANSI, NFPA)., • Interact with client management, technical personnel, and production workers., • Conduct industrial hygiene surveys to assess chemical, physical and biological agents (e.g., air and surface sampling, noise monitoring, etc.)., • Perform health and safety assessments, inspections, or audits in various client industrial and non-industrial settings, such as manufacturing sites, laboratories, universities, hospitals, museums, media and entertainment productions, offices, and other work environments. Exercise a working knowledge of common OSHA compliance program elements (e.g., hazard communication, respiratory protection, noise, PPE, lockout/tagout, confined space entry, fall protection)., • Conduct indoor air/environmental quality and microbial investigations., • Prepare written reports summarizing site visit observations and results. Develop recommended corrective actions in accordance with results. Qualifications The ideal candidate will possess a proven track record in occupational health and safety consulting and demonstrate the ability to lead complex projects with minimal oversight, all while fostering strong client relationships and mentoring junior staff. Required: • Bachelors degree (BS), preferably in industrial hygiene, occupational safety, or environmental health (or a science or engineering degree and relevant work experience)., • CIH or CSP certification or eligible to sit for certification exam within one year., • Experience range: 10+ years., • Experience in common industrial hygiene monitoring methods and noise dosimetry., • Working knowledge of health and safety regulations, standards, and guidelines., • Attention to detail and strong technical writing skills. The ideal candidate will be adept at preparing concise, thorough reports and client communications, ensuring all documentation meets the highest professional standards., • Ability and willingness to travel locally and nationally are essential, with fluctuating levels of travel based on project assignment. Desired Qualifications • Project management experience., • MS degree in industrial hygiene, occupational safety and health, or environmental health science., • Previous health and safety consulting experience. Why JoinColden? • Impactful Work: Play a key role increatingormaintainingsafeand healthyenvironments forclientsand workersand contribute tosustainabilityimprovements., • Professional Growth: Support for professional development and career advancement, with internal educational offerings and company Technical Summit. Opportunities to work with Certified Industrial Hygienists, Certified Safety Professionals, and other Colden specialists for on-the-job training, coaching, and mentoring., • Collaborative Environment: Work with a dynamic, multidisciplinary team of professionals and industry experts as part of our All-One-Company approach., • Competitive Compensation and Benefits: Colden offers a competitive salary based on your experience and credentials, with opportunity for professional recognition, reward, and advancement depending on individual performance and contributions., • Benefits: Health insurance (medical, dental, vision, HSA) starting on day one, 401k profit sharing plan eligibility after 30 days, 100% company paid basic life and long-term disability insurance, paid time off including holidays, monthly cell phone stipend, and professional development reimbursements including support for certification maintenance. E-Verify Participation Disclosure: Colden Corporation participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Job DescriptionCOMPANY OVERVIEW: Merrimack Manufacturing is a medical device manufacturer located in the Manchester Millyard. We are a growing manufacturing company that will play a crucial part in bringing innovative and life changing products to life. POSITION OVERVIEW: This positon will support manufacturing quality operations in a dynamic, fast-paced, medical device-manufacturing environment. This environment includes the manufacture, inspection, and test of devices for design verification, design validation, and commercial production. RESPONSIBILITIES: • Working under the direction of the Quality Manager, ensure all product, processes, and components are within specifications., • This position may also serve as a member on collaborative cross-functional teams, to support new product development efforts, commercial production, material-related design changes, and manufacturing and process changes, risk management activities, and other compliance projects., • Work in compliance with applicable standards and regulations such as 21 CFR 820 and ISO 13485:2016., • Lead the Device History Records (DHR) review and approval process., • Lead nonconformance reports (NCR) and CAPA investigations., • Lead the development and implementation of PFMEAs and control plans., • Lead process and equipment validation activities (IQ, OQ, PQ/PV, TMV)., • Lead manufacturing and quality system improvements., • Lead customer feedback process and investigations., • Author Engineering Change Orders (CO); support CO implementation tasks, • Use experience with engineering and technology to ensure compliance with applicable standards and regulations., • Position requires daily contact with members of Production, Engineering, Materials, and Quality departments., • 5+ years of experience related to the manufacturing of medical devices in a QMS environment while being in a Quality Control or Engineering role, • Experience with compliance, with applicable standards and regulations such as 21 CFR 820 and ISO 13485:2016 is required, • Experience with Microsoft Office software (Word, Outlook, Excel) required, • Experience participating in internal and external audits, • Strong project management, prioritization and leadership skills are required, • Must be able to manage multiple priorities, • Performing statistical data analysis using Minitab or equivalent, • Presenting and leading meetings with an audience of peers and senior management level, • Use critical thinking and deductive reasoning to make risk based decisions, • Knowledge and comprehensive understanding of CAPAs, root cause analysis, and the 8D method, • Excellent oral communication and technical writing skills Powered by JazzHR 6LGZihpiv4

Job Description Northeast Family Services is looking for a professional Excel guru with exceptional administrative, reporting, and data analytics skills to join our growing team as Clinical Data and Quality Coordinator. As an important member of the operations and quality assurance team, the Clinical Data and Quality Coordinator, in partnership with the QA Manager, will be the in-house expert for all EHR (Electronic Health Record) related projects. Managing and tracking daily productivity reports is a key function of this role, as well as establishing KPIs, QA Plans, data utilization, monitoring, and reporting on compliance. If you're looking to make a change and put your administrative, reporting, and data analytics skills to use, don’t miss this opportunity to take your career to the next level and join a growing, well-regarded organization that truly cares for their employees and clients! This is a remote position, but must reside in RI, MA, NH, or NY. Responsibilities: * Collaborate with QA Manager to review, quality check, and clean data sets * Provide a high level of attention to detail and consultative service skills with interactions of staff * Participate in development of training plans for data utilization * Acts as project coordinator for all Clinical Quality related projects such as establishing KPIs, Quality Assurance Plans, monitoring, and reporting on compliance * Responsibility for problem solving, assessing processes and issues, and collaborating with staff and providers to develop solutions resulting in efficient and functional workflows for end users of our software application. * Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution. * Coordinate documentation and training. * Maintains proper user control by adding and deactivating users and updating credentials as necessary * Maintains confidentiality of all patient/client and employee information * Collaborates with Program Directors to disseminate and review data as required * Participates in agency meetings and in-services. Completes staff training as required * Other duties as assigned Qualifications: * High School Diploma or equivalent * Minimum 2 years of experience with data analytics * Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred * Experience in supporting behavioral health programming * Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook. * SQL experience is a plus! * Excellent communication skills * Ability to formulate positive collaborative relationships with the program managers and staff * Ability to work remotely and must reside in RI, MA, NH, or NY. Benefits: * Health, Dental & Vision * 3 weeks paid vacation * 11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.) * Generous sick time including mental health days * 401k retirement plan with up to 4% match * Voluntary short and long-term disability * Voluntary Life Insurance * Dependent care savings account * Mileage reimbursement * Longevity award - Monetary bonus and a vacation day annually * Company provided laptop and cell phone * Opportunity for professional growth * Supervision for licensure provided * Tuition Reimbursement * Personal cell phone discount Hours / Compensation: * Full Time - Salary $50,000 - $60,000

Job DescriptionCompany Overview: Merrimack Manufacturing is a medical device manufacturer located in the Manchester Millyard. We are a growing manufacturing company that will play a crucial part in bringing innovative and life changing products to life. The Director of Engineering would oversee the engineering department and be responsible for assisting with daily production challenges, driving continuous improvement activities, new product introductions and assisting to implement or improve existing systems to increase the maturity of our operation under current Good Manufacturing Practice (cGMP) conditions. The Director of Engineering is expected to set the example of safety and compliance for their teams and is expected to train and coach/mentor their team members, review and manage performance, and support career development for employees. They are expected to demonstrate expertise and technical leadership in cGMP compliance and be able to make decisions based on that experience. Responsibilities: The Director of Engineering will work closely with all departments within the organization to be successful. This position reports to the General Manager with 5-10 direct reports. In this role you will: • Prioritize safety over all else and ensure that our processes are inherently safe, • Transfer the production of new products from R&D into manufacturing. Design, develop, and test processes and equipment for production, • Manage outside resources providing new processes and equipment, • Translate high level project goals into a comprehensive set of working requirements working with both internal and external project stakeholders., • Responsible for improving yield and efficiency at the cell and plant level, • Identify, resource and manage opportunities for continuous improvement through use of tools such as PFMEA’s, • Drive day to day project activity to achieve results including solving technical and other project challenges, managing resource conflicts, breaking down barriers, upholding high performance standards, and meeting commitments, • Provide input on strategic direction of the group specifically around technology, capability and capital equipment, • Continuously monitor and support manufacturing processes to optimize production flow, improve assembly methods including product quality, and expand capacity, • Manage product master data, engineering change requests and change orders (ECR/ECO) in our PLM system, • Ensure compliance with our quality management system, especially relating to change management whether driven through continuous improvement activities or required changes, • Interface with customers and manages the relationship to ensure crisp communication and alignment of objectives, • Provide both high level technical and people leadership to project teams, • Identify areas of cost reduction and manage the implementation of these types of programsRequirements:, • BS or MS in mechanical engineering with 10-15 years’ experience in a cGMP environment or equivalent, • Minimum Eight (8) years leadership experience in a manufacturing environment, two (2) of which must be direct Engineering Management experience, preferably in a regulated environment., • Direct experience with complex electromechanical products with embedded software., • Knowledge of production practices and procedures in a cGMP environment., • Analytical problem-solving skills with the ability to troubleshoot complex problems and determine root causes., • Must have experience successfully managing projects from initial concept through design and release. Including the ability to execute and mentor others on scheduling, budget and utilization of project resources., • Working knowledge of product and process qualifications including IQ, OQ, and PQ., • Practical experience with continuous improvement and problem-solving tools., • Knowledge of statistics and probability, • Demonstrated proficiency in supervision and motivating team members., • Proven logic and decision making abilities, critical thinking skills., • Exceptional project management and communication skills – written and verbal - are essential, • High energy, drive, commitment, self-initiative and perseverance are required with a demonstrated track record of personal technical accomplishments., • Medical device manufacturing experience preferred., • Working knowledge of Microsoft Office applications., • Ability to work a project with a internally directed budget, • Demonstrates a strong skill for priorities and setting priorities for team, • Must be able to determine how to identify correct project staffing levels, • Experience in developing department strategy and executing, • Team player willing to work outside of role when required Powered by JazzHR dFb1nCWPg0

Job DescriptionCOMPANY OVERVIEW: Merrimack Manufacturing is a medical device manufacturer located in the Manchester Millyard. We are a growing manufacturing company that will play a crucial part in bringing innovative and life changing products to life. POSITION OVERVIEW: This position is responsible to oversee all areas of production under current Good Manufacturing Practice (cGMP) conditions. The Supervisor is expected to plan and prepare for production, schedule tasks, and assign duties to technicians to meet the production schedule, assess production records and meet release timelines to deliver quality product to our customers. The Supervisor is expected to set the example of safety and compliance for their teams, and demonstrate expertise and breadth of knowledge in executing production activities. The Supervisor is expected to train and coach their team members, review and manage performance, and support career development for employees. They are expected to demonstrate expertise and technical leadership in cGMP compliance and an in-depth understanding of process flow and be able to make decisions based on that experience. RESPONSIBILITIES: • Assists manager in forecasting staffing needs necessary to meet customer demand including but not limited to vacation approvals, time card approval, daily and weekly overtime, hiring, and training, • Interfaces with internal departments, reports conflicts in production priorities and assists in the resolution, • Reports problems and makes recommendations to eliminate variances, facilitate workflow, change processes and improve efficiency, • Maintains department discipline and ensures that the employees produce acceptable quality, and quantity of work, • Recommends employee hires, terminations, promotions and wage adjustments, • Track and maintain employee attendance records & address performance problems, • Interfaces with manufacturing and engineering departments to introduce new or improved tools, fixtures and methods, • Supervise production line setup including ensuring production lines start on schedule, • Supervises all production activities performed by employees including shift change; maintains a high degree of visibility and access to employees throughout the shift and is responsible for the entire shift in the absence of the operations manager, • Interfaces with materials management to coordinate materials for production. Responsible for training technicians at all levels on equipment and processes, • Maintains standards for productivity, reliability, and accuracy, • Monitors and reports daily production results, material usage, yield and downtime, • Reports equipment issues to appropriate departments and operations manager, • Coordinates with quality control to maintain quality standards; takes appropriate corrective measures to resolve deficiencies, • Leads/participates in timely resolution of activities related to non-conformances, • Maintains a working knowledge of all operating systems pertaining to the work area, • Help promote a safe work environment within the organization, • Participates in continuous improvement activities as part of a cross-functional team, • Maintains good employee communication and relations, • Attends and participates in meetings when required and completes assignments, • Minimum four years leadership experience in a manufacturing environment, two of which must be direct supervisory experience, preferably in a regulated environment., • Demonstrated proficiency in supervision and motivating team members., • Proven logic and decision-making abilities, critical thinking skills., • Knowledge of production practices and procedures in a cGMP & GDP environment., • Exceptional written and verbal communication abilities., • Willingness to undertake various tasks and adapt to unexpected situations within dynamic company environment., • Experience in the implementation and sustainability of lean manufacturing concepts., • Medical device manufacturing experience preferred. Powered by JazzHR aDcGm2jMwo

Job DescriptionThe Manufacturing Engineering Manager oversees the manufacturing engineering team and will be responsible for leading technical support activities for daily production challenges, driving continuous improvement activities, new product introductions and leading the implementation and/or improvement of existing systems to increase the maturity of our operation under current Good Manufacturing Practice (cGMP) conditions. The Manufacturing Engineering Manager is expected to set the example of safety and compliance for their teams and is expected to train and coach/mentor their team members, review and manage performance, and support career development for employees. They are expected to demonstrate expertise and technical leadership in cGMP compliance and be able to make decisions based on that experience. How you will make an impact: • Prioritize safety over all else and ensure that our processes are inherently safe, • Guide the daily activities of the manufacturing engineering team, building team daily standard work, structured problem solving tools and guiding the team to thorough root-cause understanding., • Work cross-functionally with other functional groups to support and facilitate projects and tasks., • Heavily utilizes structured rapid problem solving techniques including A3, 8D, DMAIC, fishbone etc. to efficiently guide the team through thorough and rapid root-cause understandings., • Develops, maintains and/or delegates project plans for process improvement initiatives as a rolling, ongoing responsibility., • Identify and liaise with design authority resources to identify, drive and incorporate product design and specification changes to improve manufacturing process performance., • Manage outside resources providing new processes, equipment or contract support work., • Assist in the transfer and the production of new products from R&D into manufacturing. Design, develop, and test processes and equipment for production., • Translate high level project goals into a comprehensive set ongf working requirements working with both internal and external project stakeholders., • Responsible for improving yield and efficiency at the cell and plant level., • Identify, resource and manage opportunities for continuous improvement through use of tools such as PFMEA’s, • Drive day to day project activity to achieve results including solving technical and other project challenges, managing resource conflicts, breaking down barriers, upholding high performance standards, and meeting commitments, • Provide input on strategic direction of the group specifically around technology, capability and capital equipment, • Continuously monitor and support manufacturing processes to optimize production flow, improve assembly methods including product quality, and expand capacity, • Ensure compliance with our quality management system, especially relating to change management whether driven through continuous improvement activities or required changes, • Interface with customers and manages the relationship to ensure crisp communication and alignment of objectives, • Provide both high level technical and people leadership to project teams, • Identify areas of cost reduction and manage the implementation of these types of programsTo be successful in this role, you will need the following skills and experience:, • BS or MS in mechanical engineering with 5-10 years’ experience in a cGMP environment, • Minimum four (4) years leadership experience in a manufacturing environment, two (2) of which must be direct Engineering Management experience, preferably in a regulated environment., • Direct experience with complex electromechanical products with embedded software., • Knowledge of production practices and procedures in a cGMP environment., • Analytical problem-solving skills with the ability to troubleshoot complex problems and determine root causes., • Must have experience successfully managing projects from initial concept through design and release. Including the ability to execute and mentor others on scheduling, budget and utilization of project resources., • Working knowledge of product and process qualifications including IQ, OQ, and PQ., • Practical experience with continuous improvement and problem-solving tools., • Knowledge of statistics and probability, • Demonstrated proficiency in supervision and motivating team members., • Proven logic and decision making abilities, critical thinking skills., • Exceptional project management and communication skills – written and verbal - are essential, • High energy, drive, commitment, self-initiative and perseverance are required with a demonstrated track record of personal technical accomplishments., • Medical device manufacturing experience preferred. IeiengianJ

Job Description Job Title: Engineering Manager Location: Hudson NH Department: Engineering About Us: Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopaedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do – and have a lot of fun doing it. Position Overview: The Engineering Manager will be responsible for overall management of the engineering, document control and maintenance teams to achieve engineering and operational excellence, quality and continuous improvement. Key Responsibilities: • Responsible for providing engineering team leadership including development, training, and succession planning., • Manage the daily activities of the maintenance team to proactively maintain machines, plan and execute preventive maintenance and coordinate projects related to maintaining the facility., • Manage the development of document control to include work instructions, manufacturing drawings, technical specifications, performance data and process checklists necessary to manufacture the product., • Develop and maintain standard operating procedures (SOP’s) and set process parameters., • Manage the design fixtures to be used in manufacturing and quality., • Develop the quality procedures necessary to validate the product and necessary fixtures, tools or test jigs that may be needed for the manufacturing and quality process., • Perform statistical process studies., • Perform equipment and process validations., • Design of experiments to identify and reduce process variation., • Reduce waste and increase efficiency through continuous improvement and other lean tools., • Analyze trends in equipment issues and implement corrective actions., • Collect and analyze production data to improve processes., • Engineering technical assistance and support for process improvement efforts for operating, • Cell through planning/implementing investigation and analysis., • Generate project schedules and deliver monthly status reports., • Oversee project deliverables with cross functional teams to support milestone completion., • Provide customer advocacy within Omni and strive to exceed customer expectations., • Involvement in cost reduction, quoting, capital projects and material/process improvement projects., • Master’s degree in engineering 4+ Years of experience in a medical component Industry, • 3+ Years Manufacturing Process Engineering experience, • Knowledge of ISO 9001 and ISO 13485,, • Strong documentation and technical writing skills, • Self-motivated, strong team player and natural leader, • Strong analytical skills, • Medical – Dental – Vision – Life Insurance, • Vacation and Sick Pay, • 401kCompany DescriptionVantedge Medical is a proven partner to Medical Technology OEMs. For more than 40 years, we have been manufacturing a full suite of expert-level solutions from complex machining and stamping to the manufacturing of complete assemblies for growing markets including Robotic Assisted Surgery (RAS), Orthopedics, Surgical Instruments and Components, Dental implants, and more. Vantedge Medical’s seasoned professionals shorten global supply chains while improving value for our many OEM partners. As a mature Development & Manufacturing Organization, our teams specialize in Electromechanical Assembly, Precision Machining, Sheet Metal Fabrication, and Rapid Prototyping & Engineering Solutions. Our 550,000+ sq. ft. of combined manufacturing space offers a broad spectrum of manufacturing capabilities and flexibility for most levels of mechanical integration.Vantedge Medical is a proven partner to Medical Technology OEMs. For more than 40 years, we have been manufacturing a full suite of expert-level solutions from complex machining and stamping to the manufacturing of complete assemblies for growing markets including Robotic Assisted Surgery (RAS), Orthopedics, Surgical Instruments and Components, Dental implants, and more.\r\n\r\nVantedge Medical’s seasoned professionals shorten global supply chains while improving value for our many OEM partners. As a mature Development & Manufacturing Organization, our teams specialize in Electromechanical Assembly, Precision Machining, Sheet Metal Fabrication, and Rapid Prototyping & Engineering Solutions. Our 550,000+ sq. ft. of combined manufacturing space offers a broad spectrum of manufacturing capabilities and flexibility for most levels of mechanical integration.

Job Description About Us Come work with the best! At Maine Drilling & Blasting (MD&B) we work like owners because we are owners. As a majority employee-owned ESOP Company, we work with the unity of family and the determination of business owners. Our standard is to achieve operational excellence at all levels of the organization, whether we are serving internal or external customers. We are fueled by success, because we are personally vested in the outcome. In addition to our employer-contributed Employee Stock Ownership Plan (ESOP) retirement program, we also have a traditional Company matched 401(k), health, dental, vision, life, and disability benefits. If advancement is what you’re looking for, we offer that also. Our learning and development opportunities are industry leading, and the formula for our success is centered on promotion from within. Intrigued? Read on to learn more about specific opportunities to join our dedicated team. About The Opportunity Compensation: competitive base salary plus bonus structure, ESOP contributions, 401(k) match. Location: on-site, may be based at one of the following offices- Auburn, NH, Winchester, VA, Bethel, PA, Milford, MA, or Middletown, CT We are searching for an experienced Senior Accountant who will work closely with the Accounting Manager and our entire accounting team in providing accounting support for job cost, financial, as well as inventory transactions and reporting. Activities require an understanding of Generally Accepted Accounting Principles as well as application of accounting principles and practices. This individual must have the ability to work independently, as a member of a collaborative team, and be able to multi-task in a fast-paced office environment. What you will be doing: Providing specialized or general calculations and analysis support in various accounting functions utilizing advanced knowledge and proficiency in accounting practices, principles and interrelationships for both management and outside agencies as required; supporting the month-end close process and assist with the preparation of various financial statements and statistical reports for management meetings; assisting with job cost analysis and monthly work-in-process schedule preparation; assisting with the monthly reconcilement of Company inventories, gaining an understanding of related inventory systems and interacting with other Company personnel as necessary; performing periodic reconciliation of other selected general ledger accounts, researching and resolving routine exceptions independently; assisting with the monthly update and maintenance of the fixed assets sub-ledger; participating in the development and implementation of new or revised accounting systems; providing technical advice and services to other staff members with problems, complex issues or special projects. Assists with the coordination of annual audits/reviews including preparing audit/review schedules of assigned accounts and consolidated schedules. Keeps informed by researching and evaluating appropriate professional and related legal literature as assigned. Positive collaboration and interaction with associates, focusing on the achievement of Company goals and objectives through a commitment to teamwork. Maintains knowledge of acceptable accounting practices and procedures. Performs other related duties as assigned. In order to be successful in this role, here’s what we will need from you: Technical skills in account reconciliation, cost analysis and month-end closing report generation; advanced working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook; familiarity with accounting software is required; understanding of Generally Accepted Accounting Principles (GAAP.) About You You are an experienced Accounting professional with a minimum of five years of progressive accounting experience, including significant experience with cost or project accounting, for a mid to large sized company, and you also hold a Bachelor's degree in Accounting or Finance. Accounting experience of 10 years or more, as well as a Graduate degree and CPA designation are highly preferred. You are proficient in various Microsoft computer applications, specifically MS Excel, as well as ERP accounting software. You are organized, detail-oriented, and highly analytic, as well as a master at multi-tasking and problem solving. You have the ability and understanding to deal with issues that may be difficult, sensitive, and confidential in nature. Your verbal, written, and interpersonal communication skills are exceptional, and you strive to be a team player at all times. Aside from technical competency; dedication, enthusiasm, hard work, integrity, honesty, and responsibility are key indicators for us in any candidate interested in joining our world-class team. Is this you? Are you excited to make a difference? If you are, go ahead and hit that APPLY button because we cannot wait to meet you! Interested in learning more about advancement opportunities? Check out these videos: Dante (CST) talks about what it’s like to work at MD&B: Elissa (Blaster) talks about her progression with MD&B: Dan (CEO) talks about career advancement opportunities: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Description Job Title: IT Service Desk Deputy Operations Manager Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type: Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range: $95,000 - $110,000 Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Deputy Operations Manager works directly under the Operations Manager, serving as the critical day-to-day leader responsible for ensuring the Service Desk operates efficiently and reliably. This role is focused on tactical execution, performance management, process governance, and acting as the primary point of escalation and decision-making in the absence of the Operations Manager. The Deputy Manager is key to translating strategic goals into daily operational success for the Service provided to the higher education university community. Daily Operations and Performance Management • Oversee the Service Desk's daily operational rhythm, ensuring seamless service delivery across all shifts and contact channels (call, chat, email, ticketing)., • Closely monitor real-time performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), implementing immediate tactical adjustments to maintain service standards., • Act as the central point of contact for all major and high-priority incidents, coordinating the resolution efforts and ensuring clear, timely communication to the Operations Manager and relevant stakeholders., • Lead the Service Desk's quality assurance program, including monitoring quality scores, analyzing performance data, and driving targeted coaching and training initiatives., • Prepare daily, weekly, and monthly operational reports, highlighting performance trends, potential risks, and areas for improvement for review with the Operations Manager.Process Governance and Improvement, • Enforce adherence to established IT Service Management (ITSM) processes, standards, and documentation, with a strong focus on Incident, Knowledge, and Problem Management., • Work with Team Leads to audit and refine operational procedures to maximize efficiency and analyst effectiveness., • Manage and maintain the Service Desk's Knowledge Base, ensuring content is current, accurate, and easily accessible to all analysts., • Drive continuous service improvement initiatives at the tactical level, focusing on reducing repeat issues and improving First Contact Resolution (FCR) rates.Team Support and Development, • Provide direct operational support and mentorship to the Team Leads, assisting them with complex personnel issues, performance coaching, and workflow management., • Assist the Operations Manager with workforce management, scheduling optimization, capacity planning, and resource forecasting., • Bachelor's degree in a technical or business discipline, or equivalent practical experience., • Minimum of 4+ years of experience in an IT Service Desk environment, with at least 2 years in a leadership, supervisory, or management capacity., • ITIL Foundation Certification required; ITIL Intermediate or higher certification strongly preferred., • Demonstrated ability to manage and resolve complex technical and operational escalations., • Operational Execution: Exceptional ability to manage and optimize daily service delivery operations in a fast-paced, high-volume environment., • Process Orientation: Deep understanding of ITIL principles and proven experience in enforcing process compliance., • Data Analysis: Strong analytical skills with the ability to leverage ticketing data and metrics to drive operational decision-making., • Communication and Interpersonal Skills: Excellent ability to communicate clearly and professionally with Team Leads, analysts, and internal/external stakeholders. At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact . Powered by JazzHR 7nR7PVx2xn

Job DescriptionDescription: TCI is seeking an experienced and knowledgeable salesperson to concentrate on its geomembrane line of products. The ideal applicant would already have a good grasp of the technical details of geomembrane products and be able to utilize that knowledge in serving new and current customers. Responsibilities include: identifying and meeting with potential new customers; identifying and communicating with engineering/EPC firms who specify materials for containment applications, communicating with and supporting current customers; developing new applications; and acting as a product manager for the geomembrane line. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Company Overview: Textiles Coated International is a manufacturer of specialty PTFE materials including geomembranes that are compatible with all chemicals and temperatures as high as 600°ree;F. TCI’s Everliner™ Geomembrane is recognized by industry experts as the best geomembrane solution globally for challenging applications. Since 1985, TCI has been continuously manufacturing high-quality materials designed to perform in the most challenging thermal and chemical environments. TCI’s two facilities house manufacturing space with customized coating, lamination, fabrication, film, mixing, maintenance, research and development, and laboratory departments. With an around-the-clock manufacturing schedule, TCI is constantly focused on providing high quality products, short lead times, and excellent customer support. No Agencies or Recruiters Requirements: Education – Experience: • Bachelor’s Degree in Engineering, • Hands-on experience with outbound sales techniques

Job DescriptionDescription: Haigh-Farr is a premier antenna design, manufacturing and test house developing products used across all platforms in the aerospace industry including missions to Mars, the International Space Station and products fielded to the U.S. Military supporting the warfighter. In our over 50-year history we have enjoyed steady, planned growth. In 2020, Haigh-Farr plans to further grow our team and capabilities to meet increasing demand and to expand into new markets and antenna technologies. Haigh-Farr is seeking a Business Development Manager with 8-10 years of experience working in a technical sales position, preferably in antenna design / sales. The Business Development Manager has primary responsibility for growing and maintaining sales of our antenna products. This position is ideally suited to a candidate who thrives on challenge, seeks opportunities, and enjoys a dynamic environment. Telecommuting is an option. Requirements: Responsibilities: • Responsible for supporting customer and business development visits., • Fielding technical inquiries., • Oversee and create proposals and bids in response to customer RFPs., • Support the preparation and distribution of marketing literature., • Tracking and reporting on new opportunities to senior management., • Collaborating with our external representative network., • Attending trade shows. (currently done through virtual communication), • Excellent organizational skills, with emphasis on priorities and goal setting., • Technical skills required to understand and propose products or solutions by focusing on client requirements., • Excellent presentation and communication skills, both written and verbal., • Bachelor’s degree, Engineering - Electrical or Mechanical required, • 8 to 10 years proven work experience in sales / management / design. Experience in a Manufacturing Company a plus. Haigh-Farr is a fast paced, growing company that recognizes employees with a promote-from-within philosophy. We believe in a friendly work environment where employee contributions are well received and a key component to our success. Our facility features state of the art technology and the latest manufacturing and testing capabilities. Please see more details about our benefits below. • Health Insurance Plan with Health Reimbursement Feature, Dental Insurance and Vision Insurance, • Flexible Spending Accounts – Health and Dependent Care, • Company Paid Disability Insurance and Group Term Life Insurance, • Paid Vacation, Holidays, and Sick Time, • 401K with Company Match, • Competitive salary, commensurate with experience and capabilities, • Company Sponsored Social Events – pizza luncheons, golf outings, food truck BBQ luncheons, Holiday Parties, • Wellness Prevention – Annual In-House Flu Clinic, Gym Membership discount through Health Insurance Plan

Job DescriptionJob Title: IT Service Desk Quality Assurance Analyst Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type: Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range: $60,000 - $75,000 Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Quality Assurance (QA) Lead/Analyst is responsible for developing, executing, and maintaining the quality assurance program for the Service Desk supporting the higher education university environment. This role involves monitoring, evaluating, and analyzing Service Desk interactions (calls, chats, email, tickets) to ensure adherence to established policies, procedures, technical accuracy, and customer service standards. The QA Lead/Analyst is critical in providing data-driven insights to management and training teams for continuous service improvement. Key Responsibilities Quality Monitoring and Evaluation • Design and maintain the official QA scorecard and evaluation criteria for all Service Desk channels (voice, chat, email, and ticket documentation)., • Conduct regular, unbiased, and statistically sound monitoring of analyst interactions to assess technical troubleshooting accuracy, process compliance (e.g., ITIL, security procedures), and soft skills (e.g., tone, empathy, clarity)., • Document and score evaluations, providing detailed, constructive feedback to Team Leads for coaching and performance management., • Lead "calibration sessions" with Team Leads and the Trainer to ensure consistency and fairness in the application of quality standards across all supervisors.Reporting and Analysis, • Perform root cause analysis on low-scoring evaluations and negative customer feedback (CSAT surveys) to identify systemic process failures or knowledge gaps., • Develop and maintain comprehensive reports on quality performance trends, compliance metrics, and analysis of failure points, presenting findings and actionable recommendations to Service Desk management., • Track and report on the effectiveness of remedial coaching and training by measuring post-training quality improvements., • Identify and flag any potential compliance or security risks observed during the quality review process.Process Improvement and Documentation, • Collaborate closely with the Trainer to translate quality findings and knowledge gaps into specific, targeted training content and curriculum adjustments., • Work with the Deputy Operations Manager and Team Leads to revise and improve Standard Operating Procedures (SOPs) based on quality findings and best practice., • Assist in maintaining and auditing the accuracy of the Service Desk Knowledge Base, ensuring quality standards are met in all published documentation.Required Qualifications, • Bachelor's degree in a relevant field or equivalent practical experience., • Minimum of 3+ years of experience in a Quality Assurance or Quality Analyst role within an IT Service Desk or Contact Center environment., • Proven experience developing and administering quality monitoring forms and calibration processes., • Strong familiarity with IT Service Management (ITSM) tools and processes (ITIL Foundation certification is a plus)., • Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 & 11, LogMeIn Rescue. Skills and Competencies, • Analytical and Detail-Oriented: Exceptional attention to detail with a strong ability to analyze large sets of data, identify trends, and translate them into clear, actionable reports., • Objectivity and Impartiality: Ability to maintain neutrality and objectivity when evaluating staff performance., • Communication: Excellent written and verbal communication skills, necessary for writing clear reports and providing effective feedback to management., • Technical Knowledge: Solid understanding of common IT Service Desk operations, including troubleshooting methodologies for hardware, software, and networking issues. At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact . Powered by JazzHR 3hF4v3lj6l

Job DescriptionAt Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence We are seeking a dedicated Service Manager to manage all aspects of the ibot® service program and to support Mobius Mobility’s mission. In this pivotal role, you will handle customer inquiries and complaints via phone, email, and in-person interactions; organize and ensure the successful execution of service trips; and oversee the provision of technical support for the ibot®. As a Service Manager, responsibilities include, but are not limited to: • Manages Service resources, • Support high volume of e-mail correspondence, telephone calls, and mailings, • Utilize CRM software to document, manage and track user contacts, • Provide technical support to clinicians and users of the medical device, • Assist users with service, repair, and return requests, • Complete order requests for part replacements, • Resolves the user's problem or need over the phone whenever feasible, • Identifies reoccurring issues and recommends constructive resolution, • Thrive in a fast paced, professional, customer oriented company., • Perform general physical activities in order to load, unload, sort and move shipments by hand or using material handling equipment, • Train clinicians and users on device operation, • Perform final system integration and testing, • Record client concerns, complaints and grievances and forward to appropriate department for action, • Reviews all cleaning, maintenance, vehicle and other records for accuracy and compliance, • Monitor inventory levels to ensure timely deliveries; maintain serial number tracking; comply with recalls., • Report equipment hazards and / or product incidents as required in compliance with company policy., • Conduct in-service, product training and demonstrations for clinical and other staff at rehabilitation hospitals and mobility clinics. Attend and support trade shows and industry events as neededTo be successful in this role you will need the following:, • AS or BS degree preferred with technology related coursework, • 5-7 years in a customer-facing position. HubSpot CRM experience helpful, • Medical device experience preferred, working with the disability community a plus, • Detail, safety, and quality oriented. Outstanding customer service skills and ability to maintain a high level of quality, • Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently, • Experience with handling customer complaints, • Ability to prioritize work and multi-task effectively, • Good computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint), • Excellent written and verbal communication skills – internally and externally, • Ability to work as part of a team and provide support to departmental and company goals, • Ability to maintain confidentiality when provided with sensitive information, • Valid and current driver licensePhysical Requirements:, • Ability to complete all tasks that require the use of a computer and office equipment, • Ability to move throughout the building and grounds and communicate with employees, customers and others, • Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently, • Ability to meet the requirements/contraindications of the ibot® UYF9eDIY8W

Job DescriptionInternational Sourcing Specialist (Entry-Level) – Bedford, NH Local Candidates Only Eastern Industrial Automation, an international distributor of bearings, power transmission, motion control products, pneumatics, and services, is seeking an entry-level International Sourcing Specialist to join our growing team. This position will be based out of our Bedford, NH office and will support both import and export business, particularly for the OEM marketplace. Founded in 1963, Eastern Industrial Automation has 11 sales offices across New England and two offices in Shanghai, China.Position Responsibilities: As an International Sourcing Specialist, you will: • Support international customer service demands, • Source components within the U.S. for export and throughout Asia for import, • Negotiate pricing when required, • Develop and maintain vendor relationships, • Expedite and procure orders to meet customer production timelines, • Consistently develop new sourcing capabilities through supplier networking, • Assist with OEM project coordination by managing Bills of Material (B.O.M.s) and providing critical information such as pricing, lead times, and technical specifications, • Provide technical support for new and existing projects by applying knowledge of mechanical, electro-mechanical, and electrical components and manufacturing practicesIdeal Candidate Will Have:, • A self-starting, flexible, and adaptable mindset with the ability to work independently, • Excellent communication and organizational skills, • A desire to learn quickly about the mechanical and electrical products we distribute, • Strong computer literacy (Microsoft Word, Excel, PowerPoint), • Effective time management skills, • Prior knowledge of distributor sales (preferred, but not required)Benefits:, • Competitive salary, • Outstanding medical and dental insurance plans, • Life insurance and disability coverage, • Generous vacation and sick time, • Comprehensive 401(k) plan with company match ENPIh3D4Ca

Job DescriptionDescription: Title: Field Service Engineer CT/MR Department: Service Reporting to: Regional Service Manager Location: Manchester, NH Alpha Imaging is a leading provider of healthcare solutions focused on medical imaging technologies and services. Established in 1986, Alpha has spent 10 years on the INC 5000 list of fastest growing small businesses in America. Recently, Alpha was acquired by Radon Healthcare Holdings, enhancing their combined growth efforts. Ultimately, Alpha's goal is to continue servicing a growing customer base with the highest quality medical imaging equipment backed by unmatched service and support as we contribute to improving the health of the community which we serve. Job Summary: As the primary face to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert in imaging work and should be proficient in multiple modalities. Responsibilities: • Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor imaging equipment., • Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution., • Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care., • Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction., • Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred., • Demonstrate a working knowledge of UNIX or Windows operating system software., • Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards., • Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures., • Manage parts inventory effectively, handling ordering and returning of repairable spare parts components., • Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization., • Previous experience with Medical Imaging Equipment, • Educational background: Associate degree, Bachelor’s degree, military education, or High School Diploma/GED with 4+ years of experience servicing medical imaging equipment., • Valid driver’s license., • Experience interfacing with internal teams and external customers in a solution-based service process., • Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment., • Skilled in troubleshooting and responding to customer concerns., • Experience with web applications and Microsoft Office suite., • Must comply with Radon’s standard background check and post-offer drug screen., • Ability to lift, carry, push, and pull 50lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity., • Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way)., • While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees. Why work with us? • Growing company, • 401k with company match, • Medical benefit package, • Company covered dental, • 10 holidays, • PTO

Job Description Job Title: Production Electronics Technician – Merrimack, NH Job Description: Trystar is a leader in portable and permanent power distribution solutions, lighting inverters, power quality, rectifiers, and e-houses. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Whether based in our state-of-the- art headquarters in Faribault, MN, our corporate office in Burnsville, MN, one of our manufacturing locations in Troy, MI, Houston, TX or Merrimack, NH, or a member of our team out in the field, safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. Trystar’s team members are our most important asset. We are in search of a Production Electronics Technician. The Production Electronics Technician supports Manufacturing, Quality, and Engineering by testing, troubleshooting, and repairing circuit boards and systems. Performs tests necessary to debug, evaluate, and characterize analog, digital, embedded systems, and power circuitry. Analyzes and interprets test data to identify component and assembly-related problems. Modifies and repairs electrical prototypes, parts, assemblies, and systems to correct functional deviations. This role will report to the Quality Manager and be based in Merrimack, NH. We are looking for people who believe in our guiding principles and values of: • Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived., • Integrity – We’re honest, transparent, and committed to doing what’s right., • Customer focus – We have relentless focus on our customers and their success., • Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity., • Champion change – We know adaptation and improvement are requirements to survive and to thrive., • Provide technical support for Manufacturing across all product lines., • Perform manufacturing test of products and subassemblies., • Apply knowledge of electronic theory, schematics, specifications, and test techniques to isolate both product and PCB failures to lowest replaceable unit or component., • Perform rework and repair of SMT and through-hole PCBs to production quality standards., • Perform failure analysis of field failures and returned product., • Assist Quality in investigating process flaws and component problems., • Build and maintain test fixtures including cables, breakout boards, and test loads., • Assist Engineering in circuit debug, evaluation, and characterization, and analyze and interpret test information to assist in resolution of design-related problems., • Practice 5S manufacturing methodologies. Job Requirements: BASIC QUALIFICATIONS • High School Diploma or equivalent (GED)1-2 years of specialized electronics education OR 2+ years’ experience in both testing and troubleshooting electronic assembles to the component level., • Trained/certified in IPC-A-610 and IPC-771/7721 soldering and rework quality standards. ADDITIONAL QUALIFICATIONS • Proficiency with common laboratory equipment including oscilloscopes, DMMs, and signal generators., • Solid understanding of analog, digital, embedded systems, and power circuitry, and ability to troubleshoot PCBs and systems to the component level., • Ability to solder and inspect SMT assemblies to IPC standards., • Good verbal and written communication skills, • Ability to read, interpret, and understand schematics, BOMs, and other engineering documents., • 401 (k) with company match, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Disability Insurance, • PTO, • Sick Time, • Employee Appreciation Time, • Paid Holidays Trystar is an Equal Opportunity Employer and is committed to creating a diverse and inclusive environment. We consider all applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. We are committed to providing equal opportunities for all individuals and to fostering a workplace that values diversity, equity, and inclusion.

Job DescriptionAt CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact. Your dream job might be closer than you think as a Platform Administration Manager in our Manchester, NH office for the CCA For Social Good Division. As a Platform Administration Manager, you’ll oversee the technical management and day-to-day operations of our content management system, web platform, and related integrated technologies. You will provide technical support to clients and the internal CCA For Social Good team while also managing platform promotional activities which include ensuring a positive user experience, managing projects related to client site customizations, and overseeing platform content, promotions, and marketing efforts with a focus on user engagement and client success. This position plays a central role in shaping the direction and future enhancements of Shared Resources Products. Alongside great benefits and a collaborative, friendly work environment, CCA Global Partners offers a hybrid work schedule, allowing you to work remotely on Mondays and Fridays and in the office from Tuesdays through Thursdays. In this role, you will: • Serve as the primary point of contact for client technical inquiries, building strong partnerships and gaining a clear understanding of each client’s unique site needs., • Provide ongoing support with content updates, resolving issues as they arise and acting as a liaison to the CCA For Social Good team., • Guide new clients through the site development process, delivering training on administrative and content management tasks as well as creating training materials to empower clients to manage websites effectively through self-service., • Lead the development and execution of the website engagement strategy, including content planning, creation, and sourcing., • Manage multimedia content and video production and coordinate the deployment of e-newsletters and other platform promotional materials to drive user engagement., • Manage, edit, and maintain website content, including graphic manipulation and the integration of Web Content Accessibility Guidelines (WCAG) strategies and utilize automated tools to identify and fix broken links, ensuring optimal site performance., • Collect and analyze website data and analytics and oversee all tasks related to new site setup, including coordinating with multiple organizations, gathering client requirements, and entering content.Are you a match? We’re looking for someone with:, • Bachelor’s degree in business or related field preferred with at least 7 years of experience in technical website and content management, complemented by demonstrated client support and client success expertise., • Excellent technical, diagnostic, and troubleshooting skills, as well as strong leadership and organizational abilities., • Genuine commitment to building professional relationships with both staff and clients., • Exceptional communication, motivational, and interpersonal skills to successfully manage the wide range of relationships and responsibilities in this role., • Strong working knowledge of graphic files, image editing, and size optimization is highly desirable for this role.How We Take Care of You:, • Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024., • We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!, • We recognize YOU for your accomplishments and contributions through development, growth and compensation!, • We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace. Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story. Ready to make a difference? Say YES, and we’ll say WELCOME HOME! #LI-HYBRID Powered by JazzHR ScgUTXh3ox

Job Description Works with sales staff in promoting the sale of Amada equipment within assigned territory. Provides technical support to Sales Engineers, Regional Managers, and others. Assists Sales Engineers in all phases of sales activities. Provides training to new Sales Engineers. Makes recommendations and suggestions to Product Manager concerning improvement of programs and procedures. ESSENTIAL FUNCTIONS • Provides technical information to Sales Engineers and Product Managers., • Maintains written activity reports, which are communicated to Product Manager., • Prepares advance planning reports, including semester goals and strategies., • Maintains regular contact and follow up with Sales Engineers and customers., • Prepares relevant reports, when necessary., • Provides on-site equipment support and demonstrations for customers., • Responds to customer inquiries., • Prepares special reports, as needed., • Engineering degree or equivalent work experience., • Extensive knowledge of Amada products., • Computer knowledge (word processing and spreadsheets)., • Base salary PLUS commission AND bonuses.

Job DescriptionDescription: Hoyle Tanner's Municipal Engineering Services Division is seeking a Senior Funding Specialist to join our team. We are a welcoming, collaborative, respectful, encouraging, and diverse community where you can achieve your career goals. Our midsize allows you to be visible and heard. Hoyle Tanner offers you a flexible schedule and hybrid work opportunities. See our impressive benefits package for more information. Location: Manchester, NH Manchester’s historic mill yard, our 30,000 square foot office space sits perched on the 5th floor of the original Amory Mill and is the home of our company’s headquarters. Remnants of the historic charm remain in various locations throughout the mill, while our space has been redesigned with modern lines and architectural accents. Job responsibilities: • Identify, secure, and manage funding opportunities that support the firm's public facility and public infrastructure projects from water quality, to ground transportation, and aviation services, • Leverage your professional knowledge of funding entities to build implementation funding stacks with support from technical teams, • Develop and market funding strategies to communities and non-profits to deliver high-impact projects, • Identify and evaluate federal, state, and local funding opportunities that are applied to facility and infrastructure projects including grants, low-interest loans, tax credits, and public-private partnerships, • Maintain a comprehensive understanding of current funding programs relevant to infrastructure projects (ex. CWSRF, DWSRF, USDARD, EDA, NBRC, FEMA, DOT), • May serve as liaison between clients, technical team, regulatory agencies, and funding entities, • Track awarded funding, manage fund disbursement, meet reporting deadlines, and ensure ongoing compliance with grant and other funding program conditions, • Bachelor's or Master's degree in Public Administration, Finance, Business or related field, • 15+ years of relevant experience in funding coordination or grant writing with preferred established relationships with key funding agencies

Job Description Employment Type: Intern Division: Field Operations Department: Field Operations The Field Operations Intern supports Superintendents and Project Managers by assisting with safety program administration, quantity tracking, schedule analysis, and job site documentation. This role offers hands-on experience in field coordination, schedule management, and construction quality within a dynamic construction environment. Responsibilities / Essential Functions • Support the administration of the project safety program to ensure a safe and compliant work environment., • Provide technical assistance by interpreting contract drawings, submittals, and project documentation., • Assist the assistant superintendent, superintendent, and project manager with daily and weekly activities, including preparing daily reports, conducting safety walks, compiling quantity reports, and updating project schedules., • Develop a clear understanding of the overall project schedule, including critical path analysis., • Review and contribute to the short-term planning process to ensure project milestones are met., • Participate in the quality assurance program by attending meetings, performing site inspections, and verifying materials for compliance with project specifications., • Coordinate subcontractor activities to support adherence to project timelines and safety requirements., • Maintain project documentation such as daily logs, RFIs, and submittal tracking to support effective communication and record-keeping., • Monitor onsite material deliveries and inventory to facilitate uninterrupted project progress., • Participate in project team meetings, communicating updates, challenges, and potential solutions., • Observe and report site conditions that could impact schedule, cost, or safety., • Utilize construction management software and tools to accurately track and update project information. Key Skills • Strong written and verbal communication skills to clearly convey information and coordinate with team members, clients, and subcontractors., • Demonstrated interest in construction management and the construction industry., • Proactive problem-solving abilities with an analytical mindset and excellent attention to detail for tracking schedules, quantities, and quality inspections., • Effective time management and prioritization skills to handle multiple tasks and meet deadlines in a fast-paced environment., • Strong organizational skills to manage project documentation and communications., • Ability to work independently and collaboratively within team environments., • Adaptable and eager to learn, with a team-oriented approach to support multiple stakeholders and address site challenges proactively. Required Experience • Currently pursuing a Bachelor’s degree in Construction Management, Engineering, or related field; preference for Civil Engineering or construction-focused programs., • Basic knowledge of construction site safety standards, practices, and protocols., • Proficient in Microsoft Office Suite (Excel, Word, Outlook) with aptitude for learning construction management software., • Ability to read and interpret construction drawings, submittals, and technical documents., • Strong organizational skills for managing documentation and reporting., • Basic understanding of construction scheduling, including critical path method (CPM) concepts.

Systems Administrator Contract to Hire / Hybrid (23 days in NH). Working under the direction of the Information Technology Technical Manager, the Systems Administrator will configure, install, maintain, and support hardware, software, and IT infrastructure. The Systems Administrator will conduct te

Job Description C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments. Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change. Title: Software Project Manager Location: Auburn, NH Level: Experienced C Squared Systems is currently seeking a Software Project Manager. In this role, you will be liaison between Sales, Software, Technical Support, and customers to gather requirements, scoping, and delivery timelines while ensuring alignment between all project participants. You will be responsible for creating and maintaining customer result driven project plans. You will work with all teams within the Software Department to coordinate their deliverables and provide unified schedules across the different functional groups. You will have the opportunity to work with both large and small companies and Government organizations to implement unique solutions for them. As a Project Manager, you will need to be familiar with the software functionality and customer use cases and the software development life cycle to facilitate collaboration across teams and stakeholders. This position is based in our Auburn, NH office and is a great opportunity to make a difference in a growing company. Position Responsibility: • Act as a Liaison between teams, including upper management, Development, QA, Release, Architecture & Design, Support, End Customers and the Sales Team., • Responsible for communication with customers, sales representatives, and internal stakeholders for their projects from inception through to final delivery and continued support., • Gather and understand customer requirements regarding new features and bug fixes to effectively communicate requirements and urgency to the internal project teams., • Deliver projects on time, ensuring deadlines are met or slippages are properly communicated to internal and external stakeholders., • You will act as project manager for various projects including customer-driven projects, hold re-occurring status meetings and one-time project-related meetings as needed, • Create and maintain all project and customer artifacts., • Initiate and plan the approach of each customer driven project with the cross functional teams to formulate a detailed scope definition, • Drive detailed estimates, work breakdown, and planning to create accurate project plans and detailed project tracking, • Identify, quantify, and manage risk as you monitor and control the project scope and schedule throughout the project lifecycle, • Monitor project milestones and oversee and lead day-to-day project operations, • Create detailed project documentation and facilitate client working sessions and project status meetings, • Be a team player and advocate for your team and customers to build relationships within the organization, • Foster a long lasting, “trusted advisor” relationship with internal and external stakeholders, • Be flexible and adapt to the needs of your stakeholders in a fast-paced, ever-changing environment, • Knowledge and experience with Project Management methodologies, • Knowledge and experience in a customer facing, account management or customer success related roles, • Familiarity with the software development life cycle, • Strong attention to detail, • Exceptional verbal and written communication skills, • Understand the Expectation of “Owning a Project End to End”, • Background in Microsoft Office Products (Office, Word, Excel, PowerPoint, MS Project), • Ability to manage multiple complex projects simultaneously, • Ability to shift priorities rapidly, • Technical Background, • Understanding of any of the following: basic computer networking, database management, and/or software development, DAS or WLAN, • Experience working with Jira

Job Description Responsibilities Weston & Sampson is seeking a Project Manager with 7+ years of treatment experience in one of our New Hampshire or Massachusetts offices. This position will lead a team of wastewater engineers on the planning, design, and construction administration of infrastructure projects that will include wastewater projects for private, public-sector and federal clients. The Project Manager has a unique opportunity to assist with ongoing or new alternative project delivery methods. Support of ongoing wastewater treatment, large scale desalination, and climate resiliency projects are just a few exciting opportunities awaiting you in our Wastewater Team. Qualifications What you’ll do: • Supervise and lead project teams in the development of engineering reports, studies, and designs, utilizing recognized industry standards and regulatory-compliant approaches, • Supervise and lead project teams in the field evaluation and assessment of existing wastewater facilities and infrastructure, including collection systems, pumping stations, and treatment facilities, • Assess opportunities and define project scope, schedule, and fee, as well as determine work procedures and staffing and subconsultant assignments, • Support the procurement of construction services, including support and evaluation of public bidding, contract execution, and construction administration, • Supervise, train, and mentor engineering and non-technical support staff, • Pursue new work opportunities through established client relationships, market sector awareness, and competitive pursuits, including participation in proposal development and interviews / presentations, • BS in Civil or Environmental Engineering, • New Hampshire, Maine, or Massachusetts PE license or ability to obtain within six months, • 7+ years of relevant experience working with municipal and private clients in engineering or project management roles, including:, • Evaluation, study, and design of municipal wastewater treatment facilities, pump stations, and collection/conveyance systems, • A high degree of treatment process and pump sizing/hydraulics knowledge, • Understanding of typical project funding mechanisms, local government budgeting and procurement processes, and federal, state, and local regulations, • Site and stormwater design of development projects, • Familiarity with the permitting process on the federal, state, and local level., • Demonstrated experience with:, • Managing technical and support staff on multiple concurrent projects, • Working as direct client manager, • Preparation of engineering and construction cost estimates, • Adhering to project budgets, tracking financial performance, and managing invoicing, • Preparing competitive proposals and leading interview teams, • Cost estimating experience, • Have strong communication skills (oral and written) and be able to remain organized with multiple concurrent projects and deadlines, • Adept at interpersonal relationship skills, conflict resolution, team leadership, and presentations and ability to work collaboratively, • Active member of relevant industry associations, • Possessing high ethical standards, committed to producing high quality deliverables, and a commitment to teamwork, respect, and integrity

Job DescriptionDescription: Hoyle Tanner is seeking the expertise of a Project Manager for our Aviation Division. You will be working on exciting airport improvement projects with Airport Managers and Directors all over the East Coast. Aviation Engineering enthusiasts, this position holds plenty of career opportunities for you. We are a welcoming, collaborative, respectful, encouraging, and diverse community where you can achieve your career goals. Our midsize allows you to be visible and heard. Hoyle Tanner offers you a flexible schedule, remote work opportunities and a generous sign-on bonus. See our impressive benefits package for more information. Location: Manchester, NH Manchester’s historic mill yard, our 30,000 square foot office space sits perched on the 5th floor of the original Amory Mill and is the home of our company’s headquarters. Remnants of the historic charm remain in various locations throughout the mill, while our space has been redesigned with modern lines and architectural accents. Job Responsibilities: • Work directly with Airport Managers and Directors and their staff on airport improvement projects all over the East Coast, • These projects will range from aviation transportation improvements on and off airports, to airspace modeling, to effecting positive changes in our environment and in our communities, • You will work with a highly experienced team of airport planners, environmental scientists, and construction experts providing you support and innovative problem solving, • You will travel to airports to collaborate on exciting projects, and you will be able to perform your design and management tasks from any of our six offices, or remotely from your home, • As this is a career opportunity and not just a job, we will want you to be invested and excited about your career. Being active in the aviation industry benefits you, our client, and us as a team and we will encourage you to be an inspired leader in key professional organizations, • On projects you will manage resources to complete projects in accordance with the contract, scope of services, budget, and schedule, • Train and mentor project engineers and junior staff supporting you, • Achieve excellent financial performance for Hoyle Tanner, • Provide superior client service by responding to needs and understanding concerns, • Lead and assemble a qualified project team to successfully complete a project or client deliverables on time and within budget, • Maintain and foster team satisfaction in completing project tasks and collaborating with subconsultants and other disciplines, • Resolve team personnel conflicts in conjunction with supervisors, • Lead efforts in pursuit of potential projects and the development of technical and price proposals, • Monitor and manage resources to complete projects in accordance with the contract, scope of services, budget, and schedule. Efficiently use Deltek and other management tools., • Promptly invoice for services rendered and advocate for outstanding accounts receivable, • Monitor product quality and ensure a quality management plan is developed with roles defined accordingly, • Keep Principal-in-charge informed of potential claims or contract risks as they arise and collaborate on resolution strategies as needed, • BSCE, • PE in MA, NH, ME, FL, RI, or CT, or the ability to obtain reciprocity, • 10+ years of increasing technical or planning and leadership experience to include 4-6 years’ experience in other Civil Engineering Discipline plus 4-6 years airport design experience, • Demonstrate strong communication skills, an acute understanding of project finances, scheduling, and client management skills, • MS in Civil Engineering, Management or Equivalent, • Additional PE License(s) or NCEES record, • Provide a list of Professional Aviation Industry Presentations, or contributions to Periodicals, Construction Management or Project Management Professional Certifications

Job DescriptionCompany Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Destination Monro -Your Career is Here! About The Role: Compensation is $16-18 Per hour based on experience. The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere. Job Description Responsibilities: • Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation., • Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair., • Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations., • Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs., • Assist in inventory management to include pulling tires and parts, unloading and stocking inventory., • Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition., • Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures., • Test drive vehicles in accordance with Monro’s Road Test policy, including consistently dedicated test drive routes, while observing utilizing our all local traffic and safety laws., • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures., • Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc., • Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering., • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities., • Able to understand and effectively communicate all products and services Monro offers to guests., • Perform other duties as assigned and required. Qualifications, • High School Diploma or equivalent is preferred., • Automotive training including basic car maintenance and repair or the equivalent combination of education and experience., • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives. This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to: • Ability to work flexible hours, days, evenings, weekends, and holidays., • Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance., • Frequent standing and walking for long periods of time., • Frequent reaching overhead and below the knees, including squatting, bending, stooping,kneeling, twisting. Additional Information Benefits * Performance based incentives * Paid vacation and holidays for Full-Time Teammates * Reimbursement for ASE Certifications * Reimbursement for State Inspection Licenses, where applicable * 401k eligibility immediately upon hire * Direct Deposit * Employee Discounts * Healthcare, Vision, and Dental for Full time teammates * Employee Access Perks * Career Advancement Opportunities Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionCompany Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Destination Monro -Your Career is Here! Job Description Compensation $16.00-18.00 The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere. Responsibilities: * Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. * Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. * Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. * Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs. * Assist in inventory management to include pulling tires and parts, unloading and stocking inventory. * Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. * Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures. * Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws. * Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. * Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. * Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. * Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering. * This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. * Able to understand and effectively communicate all products and services Monro offers to guests. * Perform other duties as assigned and required. Qualifications * High School Diploma or equivalent is preferred. * Automotive training including basic car maintenance and repair or the equivalent combination of education and experience. * Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives. * Required to own a basic set of tools or participate in Monro’s tool purchase program. Additional Information Benefits: * Performance based incentives * Paid vacation and holidays for Full-Time Teammates * Reimbursement for ASE Certifications * Reimbursement for State Inspection Licenses, where applicable * 401k eligibility immediately upon hire * Direct Deposit * Employee Discounts * Healthcare, Vision, and Dental for Full time teammates * Employee Access Perks * Career Advancement Opportunities * Ability to take initiative in identifying problems, collecting data, and establishing facts to * make practical decisions and recommend solutions. * Strong customer service skills * Strong verbal and written communication skills with the ability to convey technical issues * and write routine reports. Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Job Title: IT Service Desk Knowledge Training Lead Evergreen: Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type: Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range: $70,000 - $80,000 Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Knowledge/Training Lead is a dual-function role, acting as the primary owner (KB Owner) of the Service Desk’s Knowledge Base and the lead for staff training and development. This position is responsible for establishing a robust Knowledge-Centered Service (KCS) environment, ensuring that high-quality, accurate knowledge articles are readily available to drive First Contact Resolution (FCR). Simultaneously, this role designs and delivers all new hire and continuous training programs for the Service Desk team supporting a higher education level environment. Knowledge Management and Ownership (KB Owner) • Knowledge Strategy: Own, develop, and enforce the Knowledge Management strategy and workflow, ensuring alignment with ITIL and KCS best practices., • Content Management: Oversee the entire lifecycle of knowledge articles—from creation and review to publishing, retirement, and auditing—within the Service Desk’s ITSM platform., • Quality Assurance: Establish knowledge quality metrics and audit procedures to ensure all published articles are accurate, technically correct, and written in a clear, accessible format., • Analyst Engagement: Drive analyst adoption and contribution to the Knowledge Base, providing coaching and incentives to embed the "reuse it, improve it, create it" KCS methodology., • Reporting: Report on key Knowledge Management metrics, such as knowledge article usage, knowledge-driven FCR, and content gaps, providing insights to the Operations Manager for strategic improvement.Training and Development, • Training Program Management: Design, develop, and facilitate comprehensive training programs for all Service Desk staff, including new hire onboarding and advanced continuous professional development., • Curriculum Maintenance: Create and update all training materials (presentations, job aids, assessments) to reflect current education systems, Service Desk processes, and technology changes., • Performance Gap Training: Collaborate with Team Leads and the QA Lead/Analyst to diagnose performance deficiencies and deploy targeted training interventions to close skill and knowledge gaps., • Skills Development: Focus on developing both technical troubleshooting skills and essential customer service/soft skills (e.g., active listening, handling difficult customers, proper ticket documentation).Required Qualifications, • Bachelor's degree in Education, Communication, Information Technology, or a related field, or equivalent experience., • Minimum of 4+ years of combined experience in a Knowledge Management and/or IT Service Desk Trainer role., • Demonstrated experience as a Knowledge Base Owner or Administrator., • Strong working knowledge of Knowledge-Centered Service (KCS) principles; KCS certification is a significant asset., • Instructional Design: Expertise in adult learning principles and the ability to rapidly design engaging and effective training content., • Technical Writing: Exceptional writing and editing skills, with a proven ability to distill complex technical information into clear, concise, and easy-to-follow knowledge articles., • Change Management: Proven ability to lead cultural change within a team, specifically related to the adoption of KCS and new processes., • Presentation and Communication: Excellent presentation, facilitation, and interpersonal skills for conducting training and interacting with subject matter experts., • ITSM Familiarity: Strong practical experience with ITSM tools (e.g., ServiceNow, Zendesk) for both ticketing and Knowledge Management functions. Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact . Powered by JazzHR Gx4jxRvKIn

Job Description Job Title: IT Service Desk Operations Manager Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type: Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range: $90,000 - $115,000 Annually Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Operations Manager serves as the primary operational and administrative leader for the outsourced Service Desk, responsible for the overall success and strategic direction of the service provided to a higher education university. This high-visibility role ensures optimal operational performance, financial management, client relationship health, and continuous service improvement, directly impacting the quality and efficiency of IT support for the university community. Strategic Leadership and Client Management (Primary Focus) • Serve as the primary operational point of contact and lead for the SNHU client relationship, participating in regular governance and steering committee meetings., • Develop and execute the strategic roadmap for the Service Desk, aligning service delivery with the university’s long-term IT objectives and evolving user needs., • Oversee the entire Service Desk operation to ensure all contracted Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) are met or exceeded., • Lead the preparation and presentation of performance reports, service reviews, and business continuity planning to stakeholders., • Manage and control the program budget, forecasting resource needs, and ensuring cost-effective delivery of high-quality services.Operational Excellence and Process Governance, • Drive the implementation and adherence to advanced ITIL-based processes, focusing on continuous improvement across Incident, Request, Problem, and Knowledge Management., • Establish, monitor, and enforce operational standards, policies, and procedures across all shifts and Service Desk locations., • Lead major service transition and transformation projects, ensuring minimal disruption and successful adoption of new technologies or service methods., • Own the Service Desk's quality assurance framework, conducting regular audits and implementing corrective actions to maintain high service integrity and compliance., • Oversee workforce management strategies, including capacity planning, scheduling optimization, and resource allocation to handle fluctuating demand.People Management and Development, • Directly manage, mentor, and coach the Team Leads, providing leadership support to ensure they effectively manage their respective teams of analysts., • Lead talent management initiatives, including recruitment, onboarding, training, and retention strategies for the entire Service Desk staff., • Foster a high-engagement, customer-focused, and results-driven culture, encouraging collaboration and continuous professional development., • Handle high-level employee relations issues, performance challenges, and complex cross-functional team dynamics.Qualifications and Skills Required Qualifications • Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree is a plus., • Minimum of 5+ years of progressive experience in managing large-scale IT Service Desk or IT Operations, preferably in an outsourced or multi-client environment., • Demonstrated expertise and certification in ITIL v3 or v4 (Expert or Managing Professional certification highly desirable)., • Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 & 11, LogMeIn Rescue., • Proven experience managing client relationships, contracts, and financial budgets for a large service delivery function.Skills and Competencies, • Strategic Vision: Ability to translate client business needs and technical requirements into actionable, long-term service delivery strategies., • Executive Communication: Exceptional verbal, written, and presentation skills, capable of communicating complex information to both technical teams and executive-level clients (SNHU stakeholders)., • Financial Acumen: Strong understanding of P&L management, budget control, cost optimization, and contract performance., • Problem & Crisis Management: Proven ability to manage high-impact service interruptions, drive root cause analysis, and implement effective preventative measures., • Leadership and Influence: Demonstrated ability to lead and motivate a management team, drive change, and build consensus across diverse teams. Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact . Powered by JazzHR iluRnwbYQO

Job Description Job Title: IT Service Desk Trainer Position Availability: Evergreen, Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type: Full-Time, Part Time Employee Type: FTE, Hourly Compensation: $55,000 - $65,000 Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Trainer is responsible for designing, developing, and delivering comprehensive training programs for all Service Desk staff, covering both new hire onboarding and ongoing professional development. This role is crucial for ensuring all analysts possess the necessary technical proficiency, customer service skills, and adherence to higher education university processes (ITIL, knowledge base, ticketing system) to deliver high-quality support and meet performance metrics. Training Design and Delivery • New Hire Onboarding: Conduct structured, engaging, and in-depth training for all newly hired Service Desk Analysts, ensuring they are fully prepared to operate independently by the end of the training period., • Continuous Development: Design and deliver ongoing training modules on new technologies, major service changes, Service Desk process updates, and soft skills (e.g., advanced troubleshooting, conflict resolution, communication techniques)., • Curriculum Development: Create and maintain a library of training materials, including presentations, user guides, job aids, recorded tutorials, and assessments, ensuring content is always current and relevant to the SNHU environment., • Performance Gap Training: Collaborate with Team Leads and the Deputy Operations Manager to identify performance gaps, quality trends, and knowledge deficiencies, and design targeted remedial training to address these areas.Assessment and Quality, • Develop and administer knowledge checks and practical assessments to measure trainee comprehension and readiness for live service., • Track and report on the effectiveness of training programs using key metrics (e.g., post-training quality scores, time-to-competency, new hire performance) and make data-driven adjustments to the curriculum., • Ensure all training content reinforces established ITIL processes, Service Desk policies, and the use of the required ITSM tools and Knowledge Management system.Collaboration and Documentation, • Partner with IT staff from the university environment and the Service Desk management team to stay informed about upcoming changes, technology deployments, and process updates that require new training content., • Serve as the primary editor and administrator of the Service Desk Knowledge Base (KB), ensuring all operational procedures are accurately documented and accessible to the team., • Maintain meticulous training records, including attendance, assessment scores, and certification completion for all staff.Qualifications and Skills Required Qualifications • Bachelor's degree in Education, Communication, Information Technology, or a related field, or equivalent experience., • Minimum of 3+ years of experience developing and delivering training, preferably in a technical or IT Service Desk/Call Center environment., • Excellent understanding of adult learning principles and modern training methodologies (blended learning, virtual training, micro-learning)., • Strong technical proficiency and the ability to quickly learn and teach complex IT concepts, systems, and applications., • Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 & 11, LogMeIn Rescue. Skills and Competencies, • Facilitation and Presentation: Exceptional public speaking and presentation skills with the ability to maintain audience engagement and convey complex information clearly., • Instructional Design: Proven ability to structure and create high-quality, professional, and effective training materials and curricula., • Technical Acumen: Familiarity with common Service Desk technologies, including ITSM platforms (e.g., ServiceNow, Zendesk), remote support tools, and general networking/desktop environments., • Collaboration: Strong interpersonal skills with the ability to work effectively with Service Desk management, subject matter experts, and analysts. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact . Powered by JazzHR DwSTnwnnXX