Bilingual Customer Service Representatives
29 days ago
Chicago
Job Description Summary: Our client is looking for Bilingual CSR's to provide superior support in their contact center. The primary responsibility is to service customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to: Responsibilities • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment, • Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner, • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments), • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries, • Maintain performance and quality standards, • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience, • Ability to learn the basic concepts of personal lines insurance principles and our clients products, • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller, • Assist with special requests as needed., • Complete additional tasks and other projects/duties as assigned Qualifications • Minimum of a high school diploma or equivalent; a college degree or currently pursuing is preferred., • 3-5 years of experience Insurance background, • Customer-focused mindset and dedication to providing exceptional service to employees, • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!, • Outstanding, effective, and service-focused communication skills, both verbal and written, • Proficient in computer skills, multi-application navigation and multi-tasking Important Details • Job Hours of operation 7:30am-8:00pm central time, • Job Schedule-5 days in office- Some Saturday hours may be required. Our comprehensive benefits package includes: • Medical insurance, • Dental insurance, • Vision insurance The anticipated pay range for this position is $23-$26/hourly. We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs. Refer a Colleague: Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus! Equal Opportunity Employer: The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs. Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.