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We treat complaints as critical intelligence — not admin. We're looking for a high-calibre Complaints Manager who thrives in a regulated, demanding environment, is not afraid to challenge established ways of working and who brings the drive, resilience and leadership required to raise standards ac

Department: Customer Services Location: Greenford Type of Contract: Permanent - Full Time ( Weekend and weekdays) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller’s requirements, and where possible, being able to resolve the caller’s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company’s image in a courteous and helpful manner. The shift patterns are: • Monday- Wednesday: 9am-6pm, • Saturday-Sunday: 9am-5:30pm What the role involves: • Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices., • To operate on a “First Time Fix” ethos, resolving the students’ enquiries at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal., • Providing a high quality student service offering, conducting all activities within operational SLA’S., • Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability., • Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff., • Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required. About You: • Effective communicator, demonstrating empathy and clarity in both phone and written interactions, ensuring all voices are heard and respected., • Exceptional interpersonal skills, including active listening and strong oral and written communication, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds., • Experience in customer-facing environments, with a commitment to delivering inclusive, first-class service to all individuals., • Proven ability to work collaboratively and positively with others, demonstrating strong problem-solving skills and the ability to analyse, follow up, and resolve issues in a timely manner., • Ability to quickly and accurately process information, even under time constraints, while maintaining high standards of accuracy., • Strong organisational skills, adept at managing tasks, priorities, and time effectively to meet diverse needs., • Proficient in all Microsoft Office applications, ensuring efficient use of technology in everyday tasks., • Ability to thrive in a fast-paced environment, adapting to changing priorities and demands., • Experience with telephony and ticketing systems, ensuring seamless and responsive customer service., • Proactive in taking initiative and ownership, driving tasks to completion with a focus on positive outcomes., • Skilled at working towards set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), consistently delivering results that align with organizational goals. Standard benefits of employment at GBS include: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme with NEST, • Tuition reimbursement for career development courses, • Cycle to Work scheme., • Access to GBS “Life” - discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus, • Specsavers eye care vouchers, • Access to a TOTUM discount card and eligibility for a Costco membership GBS is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve. If you're looking to make a real difference with your next career move, why not join us.

The Opportunity: The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including but not limited to: governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will report to the team leader of Institutional client operations. You will develop the skills required to drive long-term projects relating to new Institutional clients, Institutional fund vehicles, Institutional client onboarding, and Institutional client service. You will learn nuances of regulatory regimes in over 20 countries, and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally. We are looking for someone who can build long-term internal and client-related projects. Within the first year, you will be adding value to our team by serving as subject-matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Day-to-Day: • Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible, • Manage large cash flows, • Coordinate complex reporting requirements for our clients, • Onboard new accounts using the appropriate processes and procedures, • Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies, • Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors, • Bachelor's degree or equivalent combination of education/experience, • 2-3 years professional experience in the financial services industry, • Familiar with securities, financial markets and institutional account types, • Experience with customer/client service, • Project management experience, ability to adjust workload based on priority, and passion with process improvements The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

This role is crucial in ensuring accurate financial reporting, compliance with charity regulations, and supporting the organisation’s mission through sound financial management. This post requires a detail-oriented and proactive Financial Accountant to join our charity’s finance team.

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. Cust

We are currently recruiting for a Luggage Porter to join our Front of House team at 5-Star The May Fair, A Radisson Luxury Collection Hotel. The role of Luggage Porter is responsible for creating 100% guest satisfaction by working with the reception team and providing guest services. As a Luggage Po

Travel Consultant - Kingston Upon Thames, London.We are now accepting applications for the position of .New Opening Kingston Travel Centre in Spring 2025.Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the approp

Assist the sales team with prospecting, meetings, CRM management, pipeline tracking, and execution of growth initiatives while collaborating across wider team functions.

Step into a role where you can actually make things happen.Amazon presence, you'll shape how the brand shows up online, boost product performance, and work with teams across the business to drive real growth.This is a hands-on, creative, fast-paced role with tons of room to experiment, optimise, and

Be the lead for all RHP Home complaint related meetings providing a professional representation and escalating any areas in a timely manner. Identify service improvements and highlight risks and lessons learnt, working with teams across the business to put actions in place, including creating and le

Through our family of production brands, we access best-in-class production talent, models and technology worldwide. Work with Production teams to oversee shoot logistics, talent coordination, and production timelines across multiple regions. Publicis Production harnesses the power of Publicis Group

This role is all about guiding clients through their mortgage journey and ensuring they have access to the additional services they need, such as conveyancing, surveys, insurance, and home mover support.

We’re growing fast and looking for a Senior Performance Manager to take charge of results and the team across our client portfolio.

The Company: Influence is a global sports agency with a proven track record of harnessing the power of sport to elevate the world’s leading brands, teams and rights holders. Specialising in premium and high-tech sports, our work connects fans and brands with the magic of sport. Based in London with offices in New York, Riyadh and Singapore we offer strategic consultancy, commercial sales, partnership activation, PR & communications and content creation. The team has a wealth of experience and long-standing relationships in motorsport, sailing, cycling and tennis. The Role: Influence is looking for an enthusiastic, hardworking, proactive and diligent PR Account Manager to join our motorsport client team. The candidate must have a passion for motorsport and a desire to craft stories around its greatest events and drivers. You would be involved in all aspects of the account, from building communication strategies to drafting content and coordinating with global media. The role would involve travel to the world’s leading motorsport and automotive events and has a great balance of working independently and within a supportive team. The ideal candidate will have at least four years of proven experience delivering PR & communication campaigns in the motorsport and automotive world, with a high-level of proficiency in copywriting. Responsibilities: • Day-to-day management of our motorsport accounts – working closely with our clients to meet and anticipate their daily needs • Operate our global press office, including developing communication strategies and key messaging, as well as liaising with media globally • Conceptualise and draft high-quality written content, such as press releases and engaging stories, for distribution throughout the motorsport season • Coordinate photography and video requirements, • Manage media sites and image portals, • Develop and implement media activities, events and luxury press trips, • Research and monitor key sporting, media and business stories, • Liaise with and manage ambassadors, stakeholders and company staff, • In-depth reporting and coverage analysis, • Opportunity to grow within the agency, working across accounts and sports, • Supporting the team and Account Directors to deliver above and beyond for our clients. Requirements: • Passionate about sport and motor sport, • Adaptable and comfortable working in a fast-paced environment under pressure, • Well organised and able to meet deadlines, • Conscientious and proactive, with a good understanding of the evolving media landscape, • Excellent written and verbal communication skills, with an aptitude and passion for writing, • A meticulous attention to detail, editing and proofing, • Able to operate well independently and in a team environment, • Strong relationships with a range of media contacts, • Valid driving license and passport, • Fluent English speaker, with foreign languages a bonus, • Given the nature of the role you may have to work beyond normal office hours and weekends, • We are in the office 4 days a week (Monday to Thursday, with Friday work from home). To apply, please send your CV and cover letter to .

As Account Manager at ITG, you will take on the crucial responsibility of providing an outstanding service to one of ITG's largest and most exciting clients. You'll play a pivotal role in delivering exceptional client service and operational excellence. In this dynamic position, you'll build and nurture relationships with key stakeholders, ensuring projects are delivered flawlessly, on time, and within agreed SLAs. You'll take ownership of BAU tasks, manage end-to-end print enquiries, and lead on accurate reporting and data-driven insights that shape campaign success. With a focus on training and team development, you'll help us stay agile through peaks and troughs, while championing best practice and driving continuous improvement. If delivering outstanding service and building strong partnerships is second nature to you, this is your opportunity to make an impact. What I need to do (Strategically): • You will need to build and maintain positive working relationships with key stakeholders / decision makers to ensure ITG deliver the best service., • Professional adherence of all internal processes and best practice to ensure every project is produced impeccably, is right first time, every time and is always on-time, • Respond to all client requirements within the designated SLA frameworks, • Accurately maintain account activity status reports to formulate meaningful monthly packs to be able to present to both the client and to ITG to monitor account performance and client priorities What I need to do (Operationally): • Proactive managing of all BAU related tasks, Involving keeping accurate information to date & timely communicated with internal & external stakeholders, • Manage end-to-end print enquires including pulling the reports from MC/ RFQ/Quote and supplier management, • Train and develop capabilities across the team to ensure we're set up to manage peaks and troughs of workload / manage absence and holidays, • Ensure source data, wherever it originates is updated in timely manner to ensure its use is captured, • Provide the AD, Snr AM with weekly / monthly or ad hoc reporting as required and lead in the formatting / presenting of this data ensuring it's fit for purpose for Costa, • Actively support on CSC tickets for both print & digital as well as IMB screen configuration requests, • Experience in working with data, and reporting is required for this role - our campaigns, and store segmentation, are driven by a range of data formats shared by the client, • Delivering amazing client services and building relationships should be part of your DNA Requirements • Understanding of hospitality POS and menu landscape, • A service minded approach with proven customer management skills, • Experience of working with a platform tool, • Experience of creative / art working / print processes / digital content in a retail environment advantageous, • Second-to-none project management & organisational skills - you will be operating in an environment of ever-changing priorities and you will be responsible for end-to-end management of the projects you are managing, • Good problem-solving skills, especially under pressure, • Strong written, oral, and interpersonal skills, • Experience of POS and digital content management within a retail/FMCG/hospitality business, • Highly numerate and commercially aware, • Computer literate with good knowledge of excel Benefits Work's a treat! On top of a competitive salary, you can expect a whole load of perks: • 25 days' holiday + bank holidays - we understand the importance of you getting some down time., • Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing., • Pension Scheme - helping you save towards your retirement home in the sun!, • Corporate Medical Cash Plan - claim back the cost of your medical treatments., • Smart Working Options - spend up to 40% of your working week from home., • So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out., • Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy., • Cycle to Work Scheme - save on the cost of biking to work., • Monthly Employee Awards - Employee of the Month programme with £250 bonus, • Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!, • Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in., • Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions., • Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

Company Description Three Retail Customer Advisor Location: Chelsea, Kings Road Salary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance Working Hours: 16 hours across 3-4 days per week, including weekends on a rotation basis Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: • Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued., • Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services., • Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals., • Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs., • Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment., • Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. At Three, we offer a range of benefits: • A free staff handset + unlimited sim card, • 4.5% employer pension contribution, • Life assurance, • Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata) As a bonus, within retail, you will also receive: • A Tastecard membership, • Money to spend with Uber, • Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme, • Opportunity to win ‘Three Celebrates’ monthly and annual awards What We Offer We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Director for Service Cloud - Chief Customer team will be responsible for driving expansion, adoption, and retention of Service Cloud. This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve their service maturity as they prepare for and execute AI+Data transformation.We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce’s market-leading Service Cloud product. Focus is on the EMEA region. Key Responsibilities • Drive product adoption of Service Cloud through the creation of scalable processes and assets, • Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives, • Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA, • Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media., • Deliver regular enablement content to support customer success and adoption of key capabilities, • Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud, • Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests Qualifications • 10+ years of experience in product management Service Cloud or similar is essential, • Proven track record of leading product teams and delivering successful software products., • Strong understanding of Salesforce CRM systems and their applications in business environments., • Exceptional leadership, communication, and interpersonal skills., • Ability to think strategically and execute tactically., • Experience leveraging data and insights to drive decision-making., • Passion for customer success and a deep commitment to delivering exceptional customer experiences., • 30% Travel, • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this ___. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. ___ Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

The Head of Account Management EMEA, leads the EMEA PlayDigital account management team and is responsible for developing and maintaining key customer relationships, implementing best practices in account management, train and mentor new joiners, and drive revenue growth in key jurisdictions. Strategic thinking and ability to collaborate with internal and external stakeholders to drive business objectives are critical to successful achievements. Client Details IGT is a global leader in gaming technology, delivering solutions across lottery systems, gaming machines, digital gaming, and sports betting. The company operates in over 100 jurisdictions worldwide, serving regulated markets with a strong focus on responsible gaming and compliance. Description As the Head of Account Management, you will: • Coach and Develop Account Managers to optimise PlayDigital IGT performance in key jurisdictions, build strong customer relationships., • Collaborate with Account Managers and guide them to develop effective Annual Customer Account plans based on main business goals and/or company OKRs and review them on a quarterly basis, • Maintain or develop customer relationships with top operators in the market, ensuring the customers are highly satisfied with PlayDigital IGT products and services, • As Head of AM department in EMEA may be required to directly manage 1 or more top Operators in the market (to be coordinated and decided with line manager), • Continuously improve ways to identify and deliver on business opportunities for each customer to meet or exceed established customer-specific financial targets, • Collaborate and facilitate Promo Strategy initiatives on Top EMEA accounts together with the Head of Promo Strategy, • Work with product teams on go-to-market strategy for new products, • Make sure that the team is fully trained on new and upcoming products to support the business up-selling strategy, • Collaborates with key internal stakeholders on regular forecasting, including the development of long-range plan and annual target, • Regularly assesses the trends and competitive positioning of IGT's products through periodical Market trends monitoring, • Suggest and collaborate on planning and execution of iGaming Industry and/or Customers events throughout the year, • Manage and track expenditures and team budgets and report to the Global Director of Accounts The successful Head of Account Management candidate will have: • Demonstrable experience in B2B account management. Specifically with digital gaming, • Demonstrable experience of managing high performing teams - sales leadership preferred, • Recognised as a strategic and operational leader with expert competence in developing customer relationships and sales planning and selling, • ability to balance Playdigital IGT's needs and outcomes with personal financial outcomes, • ability to quickly develop expert knowledge of all or a majority of PlayDigital IGT products, PlayDigital IGT's brand and the market positioning and sales strategies, • Vibrant and stimulating work environment within a state-of-the-art office space., • Opportunity to learn and further improve your skills., • Opportunity to develop a career within a stable environment., • Full-time/permanent employment and competitive salary., • Private health insurance for you and your family., • Flexible working hours including work from home and from office.

Position POSITION: Business Manager DEPARTMENT: Retail LOCATION: John Lewis, White City, London REPORTS TO: Area Manager DIRECT REPORTS: Beauty Consultants HOURS: Full Time: 5 Days per week As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times. Job responsibilities Main Responsibilities SALES • To set targets for all Team Members in line with Company expectations, • To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers, • To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets, • To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU) KPI: To achieve sales targets SERVICE • To educate and train Team Members on the use and history of Parfums Christian Dior products, • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections, • Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products, • To initiate contact with customers and welcome them both on counter and through traffic stopping, • To update ipos tool with client data including all sales and client profile, • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments) KPI: To achieve target for Mystery Shopping MANAGEMENT • To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance, • To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels, • To proactively grow your business through events, appointments and return bookings, • To ensure all operational and administrative tasks are complete and to the best of your ability GENERAL • To participate in merchandise management and ensure that it is in line with Corporate guidelines, • To adhere to all Company procedures and policies, as outlined in the employee handbook, • To build relationships with store management and adhere to all store policies and procedures, • To carry out any additional duties as directed by the management team Profile Person Specification In order to be successful in this role, you will be: • An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales, • Organised; able to manage Prêt-à-portererwork, Team Members, Department and Area Managers and meet the clients’ needs, • Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service., • Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs., • Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior. Additional information Position Within The Team Reports to: Area Manager / Beauty Department Manager Contacts And Relationships Internal: External: Counter team Parfums Christian Dior clients Area Managers Department store colleagues Retail Managers Department store Managers RMAs Department store HR Departments

Overview One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House. Our promise to you • 28 to 32 days holiday per year (increase with years of service), • Complimentary stay including a food and beverage experience, • Career planning - regular performance reviews, • £1,000 "Refer a Friend" scheme, • 50% Discount in Food and Beverage Outlets, • Cycle to work scheme or season ticket loan, • Work wear dry cleaning and meals on duty, • Discounted friends and family rates, • Employee assistance programme, • Reward programmes, long service awards and staff recognition incentives, • Private Medical Insurance, • Private Dental Cover, • Private Pension Scheme Objective: • To ensure the team assist our guests in planning and booking their One Aldwych experience, either online, over the telephone or via emails. This includes handling bedroom, food & beverage reservations and responding to incoming telephone calls to the Hotel in accordance to the One Aldwych standards. What you will bring • Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow, • In your role heading the Reservations department you will manage all aspects of the Reservation operation and, together with your team, strive to create memorable experiences for our guests, • You will be engaging and leaving positive lasting impressions with guests and colleagues. You will be an expert in converting enquiries into bookings, • You will be able to gage detail from our guests and equally able to record and present information to all parties meticulously, • Previous experience in a similar role and in a luxury environment is beneficial Your responsibilities • Efficiently manage the smooth running of the Reservations operation and team i.e. manage the Reservations Agents to ensure that all One Aldwych standards are maintained, manage the daily workload of the team and ensure effective organization of tasks, • Assist with any issues that might arise during the course of a day, review work strategy if necessary and prioritize calls, emails, SynXis or projects (as applicable), • Prepare and host Weekly Arrivals Meeting, • Monitor Market Segments to ensure the correct assignment into all reservations, ensuring all bookings are tracked correctly for statistical purposes (company profiles, attached, travel agents attached, no bookings under default segments), • Ensure all team members comply to PCI procedures and be the main point of contact for Finance, • Have working knowledge of all hotel internal and external reservation systems (Site Minder, IDeaS, Opera, SynXis, Open Table, The Fork and InfoGenesis), • Manage room inventories, allocations, food & beverage systems to ensure optimal revenue conversion for the business, • Maintain effective communication and close collaboration with the Revenue team, • Manage all incoming calls and Room Service order taking, in accordance to LQA, Forbes and Hotel standards, etc.

Department: BIU & Customer Services Location: Greenford - West London Type of Contract: Permanent / Part-time (30 Hours) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns: • Monday-Thursday: 3pm-8pm, • Friday: 4pm-8pm, • Saturday: 9am-3pm, • Sunday: OFF This role is not eligible for visa sponsorship! What The Role Involves • Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT., • Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available., • Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff., • Respond with speed and accuracy to email, phone, and in-person enquiries., • Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. About You • Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines., • Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds., • Strong written communication abilities, including a professional and inclusive telephone manner., • Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively., • Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks., • Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description, • Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner., • Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity., • Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. What We Offer • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus “GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Job Title:Customer Service Representative Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits: * 30 days holiday (including bank holidays) * Company pension scheme * Employee discount scheme * Funded Summer and Christmas events * Cycle to Work Scheme * Discounted car hire rates Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a...

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact • Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion., • Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature., • Help your customers achieve their business goals and outcomes on the Salesforce platform by:, • Coordinating the completion of the Signature Success catalog of services as required for your customer, • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer, • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation, • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success., • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues., • Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement., • Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities., • The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need., • Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills • Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture., • Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level., • Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features., • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners., • Knowledge of software development process and design methodologies., • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements • +2 years in the Salesforce Ecosystem., • Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant)., • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy., • Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this ___. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. ___ Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

We have an exciting opportunity for a Travel Consultant to join our vibrant Sales Team. Passion for travel and walking a bonus!.

To support our Net-a-Porter Customer Care team we are searching for Customer Care Consultant to be based in our London office.Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers.Assist German

We are seeking an experienced and dynamic TikTok Shop Account Manager to lead and grow our presence on TikTok Shop in the UK market. This role will be responsible for end-to-end management of the TikTok Shop business, including execution of the strategy, live shopping hosting, content planning, prom

Senior / Digital Account Manager – Independent Creative Agency London / Hybrid £45k (DOE) Initial 6-month contract with a view to perm KnoWho is partnering with a fast-growing independent creative agency to hire a talented Senior / Digital Account Manager on their behalf. Our client is a purpose-driven agency known for delivering standout brand identities, campaigns and content for businesses who want to do things differently — and do them well. They champion collaboration, low ego, smart thinking and creativity at pace. As the agency continues to grow, they’re looking for someone who wants to grow with them. The Opportunity Our client are looking for an experienced Senior Account Manager (or strong Digital AM ready to step up) to lead integrated projects, digital marketing activity and day-to-day client relationships. You’ll have autonomy, senior support, and the chance to carve out your role as the agency scales. If you thrive in a fast-moving, collaborative environment and enjoy wearing multiple hats, this is a fantastic opportunity. You’ll Be Working With Clients in the Health & Wellness space, amongst other sectors. What You’ll Do Project & Account Management • Lead the smooth delivery of integrated campaigns, digital projects and creative briefs., • Own timelines, budgets and workflows, ensuring projects land on time and within scope., • Manage internal teams across strategy, creative and development., • Confidently run client and internal meetings with clarity, structure and next steps., • Anticipate challenges, think ahead and remain calm and solution-focused., • Bring strong strategic understanding of client businesses., • Use project tools including Asana, Miro, Jira, Canva and Figma. Digital Marketing • Support and manage digital marketing plans across multiple platforms., • Oversee organic social media and community engagement., • Track and analyse performance across digital channels., • Coordinate cross-platform digital campaigns., • Assist with CRM and email marketing (Salesforce or Klaviyo a bonus)., • Support website management and basic troubleshooting., • Apply knowledge of paid media and SEO. Client Relationships & Collaboration • Build trusted, long-term client partnerships., • Ensure high creative standards and attention to detail., • Write clear, actionable project briefs and collaborate across all agency disciplines., • Work with senior leadership to scope, manage and track project budgets. Culture & Values • Inspire clients and empower teams with a positive, proactive attitude., • Bring creative thinking and encourage it in others., • Protect the integrity of creative ideas and champion high-quality execution., • Stay on top of category, digital and industry trends particularly across health and wellness (an interest here is a bonus). What You’ll Bring • 5+ years’ experience in a creative or digital agency., • Strong integrated experience with solid digital understanding., • Excellent organisation and project management skills., • Confident communicator with strong presentation skills., • A collaborative mindset and genuine enthusiasm to make an impact.

As an SMB Customer Success Representative, you'll play a pivotal role in ensuring the successful initial experience and long-term success of our new Small and Medium Business (SMB) customers. SMB Customer Success Representative. Commercial Acumen: Proven ability to manage a high volume of clients wi

Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. We're looking for an insi

At Bvlgari Hotel London, timeless Italian elegance meets contemporary luxury in the heart of Knightsbridge. Proven leadership experience in luxury hotel reservations or front-of-house operations. Join us at Bvlgari Hotel London and be part of a team dedicated to setting new standards of luxury hospi

Keep track of Hotel's performance against the budget/forecast and follow agreed sale strategies in relation to those targets. Leaders Club Hotel of the Year Award 2025. A Leading Hotels of the World member.

International Wholesale Account Manager - London. To be responsible for managing key client accounts, which will include aspects of range presentation, operations, finance and customer service to ensure appropriate brand representation and to maximise sales performance. Problem-solve issues arising

A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity. Fitch Learning is seeking an experienced Client Relationship Manager, based in our London office located at 55 M

In this role, you will partner with leading app-based businesses to develop, execute, and optimize advertising strategies that deliver measurable results — from installs to in-app conversions and retention. We’re seeking a strategic and data-driven Account Manager with hands-on experience managi

This is a great opportunity for an Account Manager with excellent understanding of data driven marketing, CRM, MarTech, UX or Digital Transformation. Account Manager – Data / CRM / Digital. Are you a Data, CRM or Digital Transformation focused Account Manager looking for a new role?.

Fixed Term Contract - 6 months.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco.As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.You will plays an important role in the day-to-day operations of our store activities

A full work pattern will be discussed with successful candidates at the interview stage of their application.Work as part of a larger team to assist with the VM presentation of your area.Execute and maintain exciting and enticing VM for our customers deliver excellent VM standards.Excellent understa

We’re on the lookout for a friendly, energetic TikTok Shop Account Manager to take charge of and grow a TikTok Shop presence in the UK. Experience managing TikTok Shop, live commerce, or other social commerce channels. You’ll be managing the platform end-to-end - from live shopping and content p

Load/offload catering equipment/stock from trains. Order assembly and stock control.

Senior Client Relationship Manager - Fixed term contract London or Edinburgh Role Overview Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team. We are recruiting a Senior Client Relationship Manager to provide client development and relationship management for a portfolio of identified relationship clients. This role is integral to the firm's growth strategy and revenue generation objective and is global in focus, working across Pinsent Masons' entire network and drawing on all available resources across the firm to take all that is relevant of Pinsent Masons to the clients to build long term sustainable relationships. This role is initially a Maternity cover contract - running until February 2027. Our standard working hours are 9.30am-5.30pm, however as an inclusive employer, we are willing to consider any flexible working requests. Candidate Overview We are looking for candidates who ideally hold the following skills and experience: • Extensive previous experience in a client facing key account management role in either a legal setting or other partnership professional service setting., • Experience being the custodian of the Relationship Development plan for identified clients. Ensuring plans are strategically aligned, current, and orientated around the client's objectives., • Proven ability to Identify and creating business growth opportunities out of market developments and hot topics aligned to the firm's strategy and topical market theme, • Able to lead on and drive best practice within relationship development by identifying, developing, implementing and maintaining the most efficient and effective means of working., • An expert in relationship building using strong interpersonal and communication skills to understand and adapt to the needs of clients and colleagues., • Be comfortable acting as a true advisor - challenging preconceptions and ways of working where appropriate, with stakeholders of all levels. What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BONF

We are recruiting on behalf of a growing, independent healthcare agency for an Account Manager MUST have HEALTHCARE experience THE ROLE • Broad range of work within pharma, consumer health and health charities, • Working with clients and really drive creativity when working on project plans and alongside senior team on strategy development., • Overseeing/ managing project delivery., • Encourage all of the team to be involved in creative concept development. THE COMPANY An actively growing healthcare agency with a really creative mindset Looking for additional hire due to new business wins Lovely, close-knit team and very social bunch Award-Winning THE PACKAGE Salary range would be 38k-45k plus benefits

An excellent opportunity to join a leading Agency/Consultancy who specialise in Digital, Customer Experience and Data solutions with an impressive mix of clients across all industry sectors. They have an opportunity for an Account Manager/Senior Account Manager who has 3 plus years experience to join the team and manage a portfolio of clients mainly in the Public Sector that focusses on Web an Web App development and integration projects, CMS, Digital Experience(UX/UI) and Service Delivery. This a great opportunity to bring your current knowledge of the above and also get to work on CRM, Customer Data and Martech projects. Responsibilities/Duties: • Understand your client’s business, objectives and performance and, build industry awareness and knowledge., • Provide front line support and act as the primary point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development., • Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required)., • Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner., • Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc., • Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings, • Build and manage client relationships at all levels based on trust and respect., • Be responsible for your account commercials and profitability. Key experience: • At least 3 years client management experience, • Public Sector client experience, • Must of worked on Web/CMS/UX/UI based projects, • A willingness to work on other Digital and Data projects. The role is based in Central London on hybrid basis of 2-3 days a week in the office. Basic salary of upto £50,000 DOE, plus excellent benefits and bonus.

Airline Sales executive - Required for this Asian airline looking to grow its market in the UK. They are looking for a sales executive to work along side the current account manager. Travel industry experience is a must as a BDM, account manager or sales executive, airline experience would be a major plus. Office based in the city, Monday to Friday, salary around 34k plus great benefits listed below. Airline sales executives duties -Mainly office based, but also visiting existing clients and developing new clients through face to face meetings, online meetings etc -Monitor industry trends, competitor activities and customer feedback so you can make informed business decision and identify new opportunities -Create and deliver sales presentations -Support sales manager with forecasts, budgets and reports -Organise ad take part in fairs, customer events, seminars, roadshows and functions -Maintaining regular contact with assigned travel partners -Visiting agents to present airline product information -Identify new sources of revenue Airline sales executives skills required -Travel industry experience is a must, working as a sales executive, account ,manager,BDM etc -Happy to work in a central London office 5 days a week, with visits to clients on a regular basis -Ideally experience within the airline industry -Proven record of achieving targets -Excellent communication and presenting skills -Willingness to travel Additional information -Great benefits including 21 days holidays rising to 25, life and medical insurance, pension, excellent career progression This is a great opportunity to take your first step into the aviations industry. If you are interested please apply online or send your cv to quoting DT60345

Job Profile Vista understands that every flight is unique, so we take care of every detail to ensure our Members & Clients enjoy a tailored and unparalleled service. Our Sales Teams are the first point of contact for all Vista Globals prospects; dealing with all aspects of their travel requirements as well as collaborating with other teams to ensure that each flight is tailor-made to the member’s specific needs. As a New Business Sales Consultant you will be are responsible for developing relationships with current clients via phone/email outreach as well as utilising a clients network to introduce new clients to Vista. Sales Consultants work closely with a regional group of New Business Sales people to manage and build their teams book of business while improving their own sales capabilities. This position is a stepping stone to become a Director of Sales and managing your own book of business. Your Responsibilities • Manage and grow a database of Prospects withing Vista’s CRM system, • Book 1 st Meetings for Program prospects with your Sales Vice President, sell charter flights & XO memberships to new clients., • Collaborate with a regional account management team to help grow your regions book of business, • Preparing tailored email cadences and outreach sequences to drive client/prospect interaction., • Handling incoming call and email requests from customers., • Conducting research to better improve the CRM database and build richer profiles to understand client’s needs., • Ensuring the database is accurate and up-to-date at all times – including logging calls, emails and information after sales meetings., • Reaching out to previous members and lost sales opportunities to learn more about the accounts and rebuild relationships., • Understanding customer trip needs and articulating options that best suit their requirements., • Maintain continued customer contact post-sale to ensure efficient and effective account management., • Providing weekly & monthly KPI reports – including lead source tracking, calls made, emails sent, meetings set, activities accomplished and closed/won deals. Required Skills, Qualifications, And Experience • Fluency in one of the following is essential, both written and verbal: Bosnian, Croatian, Hungarian, Macedonian, Serbian, Slovenian or Russian, • Previous Sales experience in inbound or outbound selling, • Strong understanding of CRM (Salesforce & Salesloft) and sales pipeline management, • Comfortable with presenting and selling to HNWI’s and C-suite executives., • Organized and self-motivated, • Excellent oral and written communication skills with a proactive approach to problem solving., • Comfortable with a fast-paced sales environment and capable of prioritizing competing needs, • Previous experience in the aviation industry is not required but desired.