Citiguard Security are looking to recruit an experience Admin/Accounts (Credit Control) to join our team located at the head office in Harrow London. With your main duties being to check and report outstanding invoices and to follow up and communicate with the relevant persons the invoice is related to. To chase payment or rectify invoice issues. The purpose of the role is to ensure the timely collection of debts in accordance with credit terms to minimize the bad debt risk to the company, whilst maintaining strong relationships with customers. This is an exciting opportunity for the right candidate. The Administrator will work with the Accounts department and report directly to senior management. Key Duties (but not limited to): - Assist the accounts department to ensure the timely collection of debts in accordance with customer credit terms - Daily posting of customer payments - Contact customers using appropriate collection techniques to chase debtors (telephone, email and/or letter) - To answer customer queries and reconcile/allocate customer accounts - Review and update customer records - Assist with monitoring debtors - Produce debtors reports for analysis - General admin and ad hoc duties - Payroll - Invoicing The successful candidate should possess the following: - A professional telephone manner with an excellent standard of spoken and written English - Experience working in a fast-paced environment - Ability to meet deadlines and work in a pressurised environment - Good IT skills (full training will be given on our in-house software) - Basic excel skills needed - Thorough with attention to detail - Highly numerate - Flexible and willing to learn - Previous experience with QuickBooks Hours of work are 24 hours per week over 4/5 days to be agreed with successful candidate. This is an office based position.
Job Title: Repair Specialist / Sales Advisor Job Description: We’re looking for a dynamic and customer-focused Repair Specialist & Sales Advisor to join our in-store team. In this dual role, you’ll be the go-to expert for diagnosing and repairing mobile devices, while also supporting customers with technical queries and driving sales through exceptional service. You’ll work hands-on in our in-store Repair Labs, managing device repairs from initial fault analysis through to resolution, and helping customers understand and get the most out of their devices. At the same time, you’ll identify sales opportunities and recommend products and services that best meet customer needs. Key Responsibilities: Manage the full in-store process for on-site device repairs, from customer check-in to quality control. Diagnose and repair mobile device faults using in-store tools and labs. Track and report service results and appointment schedules accurately. Maintain and manage repair stock to ensure accuracy and availability. Take ownership of service quality, ensuring delivery of excellent customer experience. Provide expert guidance to customers on setting up and using their devices, including ongoing support. Educate and support the store team on technical matters. Assist in training new team members and act as the in-store technical expert. Identify cross-sell and up-sell opportunities using solution-based selling. Handle basic service queries (e.g., sales, device setup, product information). Collaborate with wider support teams when required (e.g., Technical Support Team). Monitor trends in device faults and escalate issues to improve future services. What We’re Looking For: Strong understanding of mobile devices and their repair processes. Previous experience in mobile repairs preferred. Comfortable using and explaining a variety of mobile products. Experience in a retail environment preferred. Excellent communication skills and the ability to explain technical information clearly. A proactive, customer-first attitude with a passion for technology. Why Join Us? Be part of a supportive, forward-thinking retail team. Work in a hands-on technical environment while helping customers. Opportunity to grow your skills in both repair and sales. Help shape the in-store customer journey and drive innovation.