Logistics and Purchasing Assistant
2 days ago
Birmingham
Logistics & Purchasing Assistant Location: Birmingham - Hybrid - 2 days WFH and 3 days office Job Type: Full-time About the Role My client a growing B2B Technology distributor based in Birmingham are looking for a highly organised and proactive Logistics & Purchasing Assistant to support smooth day to day operations across logistics, purchasing, customer service, and supplier management. In this role, you'll be a key link between customers, suppliers, couriers, and internal teams - helping to keep operations on track, documents accurate, and queries resolved efficiently. If you thrive in a fast-paced environment, enjoy problem solving, and have excellent communication skills, this is a great opportunity to develop within a busy and collaborative operations team. Key Responsibilities • Manage the customer returns inbox and process all new and existing returns * Arrange collections, complete customs documentation, provide customer updates, and issue credit notes * Track and follow up on outstanding returns to ensure timely completion * Process and monitor direct orders and maintain accurate tracking information * Raise supplier returns and liaise with vendors regarding next steps * Handle vendor RMA and warranty enquiries * Log and follow up on courier issues, including LOAs, tracers, and exceptions * Collaborate with internal departments to resolve issues quickly and professionally * Respond to customer and vendor enquiries via phone and email * Organise, manage, and chase demo stock returns * Support logistics activities including imports/exports, booking deliveries, raising claims, and completing customs declarations * Conduct supplier searches for indirect vendors * Raise and manage back to back purchase orders * Provide stock availability information across all product categories * Offer administrative support to buyers, including managing ETAs, raising bids/deal registrations, and general operational tasks Skills & Experience • Understanding of logistics and supply chain processes (orders, returns, deliveries, imports/exports) * Familiarity with customer service principles * Experience using IMS, CRM systems, and Microsoft Office * Awareness of procurement and purchasing processe * Strong administrative skills and ability to manage documentation accurately * Excellent written and verbal communication skills * Ability to navigate multiple systems confidently * Strong organisational skills with the ability to prioritise effectively * Proactive and able to take ownership of tasks * High attention to detail * Strong problem solving abilities Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age