Assistant General Manager, Beyond Van Gogh & Beyond Monet
2 days ago
Liverpool
Join our team for an unforgettable summer in Liverpool! The Producers of Beyond Van Gogh & Beyond Monet are excited to announce they are looking to fill the following role in Liverpool this summer - ·Assistant General Manager From the 14th July to the 15th August 2025 If this has piqued your interest and you’re passionate about art, enjoy engaging with people and have hospitality experience, we would love to have you on our team! Do You: - · Have a passion for arts & entertainment - · Enjoy engaging with people - · Have experience in hospitality - · Have Leadership experience Role Purpose: - To implement the day-to-day co-ordination and supervision of event staff at Beyond Van Gogh & Beyond Monet at the Liverpool Exhibition Centre. Working with the Operations & General Manager, to ensure a consistent, high standard of excellent customer service delivery and team co-ordination. Duties - Ensure operating procedures and processes are followed for all areas of the exhibition including Health & Safety. - Lead/supervise front line event staff to agreed standards - Staying vigilant & dentifying any Health and Safety issues within the venue and ensuring risks are mitigated. - Have good understanding of and provide visitors with comprehensive information about, the Beyond Van Gogh & Beyond Monet exhibition. - Understanding of the various demographics of visitors and be aware of their needs, particularly those of children, families and those with access needs and get ahead of any potential queries. - Reconciling the sale of merchandise including full stock takes on a weekly basis. - Understanding of all ticket types and ensure guests are welcomed appropriately. - Knowledge of all special sessions i.e. Pilates, Yoga, Paint & Sip, Breath Work. - Troubleshoot devices used to scan entrance tickets as required and report any failed scans or other issues if unresolved to Operations Manager - Monitor staff breaks, punctuality and conduct and escalate to Operations Manager as needed. - Motivating and coaching staff to always provide the best possible customer experience - Deal with any customer objections effectively and in line with exhibition policies. - Ensure upselling targets are achieved - Ensure policies relating to PCI DSS and GDPR compliance as strictly adhered to - Guest feedback to Operations manager to improve guest experience. - To attend meetings as required and effectively communicate information to all relevant personnel. - Promote and comply with legislation on equal opportunities and health and safety both in the delivery of services and the treatment of others. - Identify and undertake training & development, deliver training & development as required to meet personal and business needs. - Undertake any other reasonable duties, commensurate with the level of the post to ensure the smooth running of Beyond Van Gogh & Beyond Monet. Skills
Essential: - Ability to work effectively within a management team. - Lead & support with a positive resolution-based mindset using your initiative. Towards visitors, customers and team members. - Strong Interpersonal skills & personable. - Ability to recognise strengths, weaknesses, opportunities and threats within the team and environment to ensure safe & effective positive team dynamics and customer experience. - Ability to provide consistently high levels of customer service under pressure. - Ability to provide consistently strong leadership under pressure. - Problem solving skills. - A continuing interest and knowledge in the visual arts. - Awareness & understanding of Health & Safety procedures & legislation. - Understanding of GDPR and PCI DSS - Front facing customer service management & supervision experience - Experience of leading and motivating a team within a customer facing setting. - Enjoy meeting and interacting with people. - A genuine commitment to the best standards of customer care and guest experience. - A genuine commitment in encouraging the best out of team members. - A flexible and adaptable approach to fulfilling the duties of the post to ensure the smooth running of the exhibition Desirable - Live experience/event team Management. - Familiarity with the Exhibition Centre Liverpool - Familiar with event ticket sales and events team management. - First Aid Training. - Degree in Hospitality or equivalent experience - Previous experience in event management roles for large scale events / hospitality - Experience of venue access control / ticket scanning systems - Experience of using a computerized ticket sales system - Experience of working in a retail setting How To Apply - Specify the role you are applying for. - Attach a CV and cover letter detailing why you’re excited to work with us at the exhibition. - Highlight all your relevant experience using the job description. If you are passionate about hospitality, excited about arts and have a genuine commitment in encouraging the best out of team members, we encourage you to apply for this exciting opportunity! Due to the anticipated high number of applicants, we may close the vacancy earlier than advertised. To avoid dissapointment, we advise candidates to get their applications in to us early. For a copy of the Job Specification and any questions, please contact us. Job Types: Full-time, Part-time, Temporary, Fixed term contract
Contract length: 5 weeks
Pay: £19.00 per hour
Expected hours: 20 – 40 per week
Work Location: In person
Application deadline: 14/06/2025
Expected start date: 14/07/2025
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