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Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. All bugs, UX suggestions and feature requests from our customers will need to be communicated to the product team for prioritisation a

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

A leading software company in London is seeking a Customer Success Manager to enhance customer satisfaction and drive loyalty.

Role: Customer Success Manager in the Construction SaaS sector. Customer Success within a SaaS environment. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage o

A leading insurance technology provider is seeking a Senior Customer Success Manager in Greater London. You will leverage your SaaS knowledge to develop customer success plans, gather feedback, and enhance software adoption. This role involves managing multiple accounts, driving customer success, an

A leading tech employer in London is looking for a Graduate Customer Success Manager. This role involves building strong customer relationships to ensure satisfaction and growth, leveraging skills in account management and customer support.

Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy

Customer Success Manager (CSM). Customer Success Manager (Fluent French Speaker). You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes.

As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. As Vanta’s EMEA Customer Success Manager for the Commercial Segment, you will play a pivotal role in guiding customers th

A leading technology provider for estate agencies in the UK seeks a Customer Success Manager to enhance customer satisfaction and retention.

Design success plans with clear objectives and KPIs for each customer. Take ownership of renewals, upsell and cross-sells across the Customer Success function. Commercial customer success and account management best practice.

As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. Customer Success Manager, Dedicated (f/m/d). Renewals Management, Customer Succe

The Senior Customer Service Manager (CSM) role at QAD is a critical part of QAD’s Go-To-Market organization, focusing on revenue retention and growth within our current customer base. The Sr CSM is expected to interact appropriately with customer personnel at all different levels, from technical c

As the Manager, Customer Success, you will lead and develop the Customer Success team supporting the EMEA region. Proficiency with customer success and CRM tools (e. Lead, coach, and develop the EMEA Customer Success team to achieve departmental goals, KPIs, and consistent global performance standar

Our Customer Success Manager will be an integral part of our global Customer and Product Success team. We are looking for a Customer Success Manager to own a portfolio of customer accounts, operating as a partner and trusted advisor to DoiT customers. Build trust and transparency with customers and

Develop training materials, thought leadership, and customer‑facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition. Proficient experience in analyzing customer metrics and leveraging data to drive customer success initia

As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows

A leading security solutions provider in Greater London seeks a Customer Success Manager to guide customers through their security and compliance journeys. Candidates must have 4+ years in SaaS customer success, experience with C-level executives, and a strong relationship-building ability. The role

Ein führendes Fintech-Unternehmen im Vereinigten Königreich sucht einen Account Manager, der für die Betreuung eines eigenen Portfolios von Neu- und Bestandskunden verantwortlich ist.

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. As Vanta’s Customer Success Manager within the Customer Success Advisory (our

A dynamic software solutions firm in London seeks a proactive Customer Success & Marketing Manager to coordinate marketing campaigns and manage customer relationships.

A leading data solutions firm in Greater London is seeking a Customer Success Manager to oversee customer health management and service delivery. The role requires a minimum of 5 years in customer-facing positions, preferably in IT or telecommunications. You will be responsible for stakeholder engag

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to dev

Enterprise Customer Success Manager London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. We’re looking for an Enterprise Customer Success Manager

This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer‑centric environment. Serve as a trusted point of contact for customer inquiries, ensuring seamless communication with Customer Support. Custom

Customer Support & Success Manager. Core skills: Consultancy, Customer engagement and loyalty, Customer experience, Customer service support, Data analytics. The Customer Support & Success Manager is a critical addition to The Social History Archive’s growth plans because they ensure that every in

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. The CSM acts as the technical main interface on behalf of our customers and wor

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment. After successful onboarding, you become the main point of contact for all customer inquiries and requests. At least three years of

As a Strategic Customer Success Manager (CSM), you will be the trusted, executive-facing partner for a portfolio of Eptura's most strategic customers. Actively contribute to global Customer Success initiatives, enablement programs, success storytelling, and continuous improvement efforts across the

The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. They should also be able to provide insights on customer-to-busi

Customer Success Manager (CSM). Senior Customer Success Manager Job Description. You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure

As a Customer Success Manager within Rest of World Banking, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. You will measure and monitor the adoption and health of our customers throughout the

A dynamic AI solutions company in Greater London is seeking a Customer Success Manager to ensure clients derive maximum value post-sale. Ideal candidates will have 3+ years in customer success within a tech environment and communicate effectively in English, French, and Italian.

A leading digital customer experience firm in Greater London is searching for a Customer Success Manager to cultivate long-lasting client relationships and ensure high levels of service satisfaction. The ideal candidate will have a Bachelor's degree and experience in customer success roles within di

We are looking for an experienced, energetic and positive Customer Success Manager. You will have experience in customer success in a tech/SaaS‑based business. Hiring managers do not have access to this information and we will treat it confidentially.

A GitHub CSM uses a data-driven approach, adapts customer success plans and timelines to meet relevant customer business goals measured by business Key Performance Indicators (KPI’s), success measures, and customer expectations. Using a data-driven approach, adapts customer success plans and timel

A fast-growing SaaS company is searching for a Customer Success Manager to build partnerships with clients and drive product adoption. Responsibilities include customer advocacy, managing renewals, and ensuring successful outcomes for clients. The ideal candidate will have 7+ years in a customer-fac

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations – all working together help our customers secure and accelerate their business. In Customer Success, Account Management, or other post‑sales customer‑facing role. You w

Professional experience: five+ years of experience in influencing process change in either customer success, customer service, service delivery, customer enablement or operations. Join the Intuit Customer Success team as a Customer Success Optimisation Professional for EMEA. Design, standardise, opt

As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigera

A fast-scaling tech company in Greater London is seeking a Customer Success Manager to oversee customer journeys from onboarding to renewal. The ideal candidate will have over 2 years of experience in customer success or account management and possess excellent communication and organisational skill

A financial technology company is seeking a Customer Success Manager to enhance client relationships and drive product usage growth. The ideal candidate will have at least 2 years of experience in account management or customer success, a deep understanding of financial markets, and effective commun