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Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of com

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

As a Customer Success Manager (internal job title), you are pivotal to delivering exceptional service across our global customer base. Partnering with global Customer Success teams to manage expectations and solve problems. Working in a collaborative environment with colleagues worldwide, you will s

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Guide potential customers through a 30-day trial of the product.

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

Previous experience in a customer success, software training, consultancy, presales, customer experience position. They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. Experience Required: Customer Success Manager.

As a Customer Success Executive, you will be responsible for booking installation work with our UK-wide engineer base, ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You’ll

Hybrid working available after initial probationary period.OTE £30k+ plus benefits + careerThis is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhil

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Principle responsibilities: Define implement and maintain helpdesk processes Report out on client engagement and seek to increase enga

Contribute to internal knowledge systems, QA workflows, and operational processes to strengthen long‑term customer success. At least 2 years of experience in Technical Customer Success, Solutions Engineering, SaaS Implementation, or similar technical client‑facing roles. We are currently looking

Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined C

Fitch Solutions is currently seeking a Customer Success Manager based out of our London office. Previous client facing experience with ideally previous customer success experience. Prior customer success experience within financial or SaaS industry.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. Work closely with your account’s Customer Success Manager to ensure the customer’s long‑term health through a world‑class

The Customer Success Manager acts as a trusted partner to customers, aligning More4apps solutions with evolving business needs while coordinating internal teams to deliver consistent and high‑quality customer outcomes. Act as the primary point of contact for customer success post‑sale by leading

The Customer Success Manager (CSM) will cover clients within Europe and is responsible for maximising conversion of a high inbound flow of predominantly SMB customers. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Commun

The reason our customers love us is because we genuinely care about their success, and that starts with you. This is not an "ordinary" Customer Success role. We're now looking for someone exceptional to come and work at the heart of our commercial engine – building deep relationships with our incr

A leading tech company in Greater London is seeking a Manager of Customer Success - EMEA, responsible for driving customer health and satisfaction across the region. The ideal candidate should have considerable experience in Customer Success within B2B SaaS environments and a strong leadership backg

The Customer Success organisation is composed of four teams: pre-sales, customer success, account management and support. Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus). The Customer Success Manager (CSM) role at AlphaSense is central to ensur

A global information and analytics company is seeking a Customer Success Manager in the United Kingdom. You will serve as a trusted partner, leading onboarding efforts, monitoring customer health, and advocating for customer needs. Join us to contribute to our customers' long-term success and satisf

Experience in Customer Success, Account Management, or similar. Customer Success is a growth engine — you’ll love this role. There’s over a trillion pounds sitting in UK pensions, yet the industry is dominated by outdated products and poor customer experiences.

The ideal candidate will have a proven track record of success, helping customers achieve their goals while collaborating with various teams within the company. A leading cybersecurity firm is seeking a Senior Technical Account Manager to drive customer adoption of its cloud security platform. This

A leading HR technology firm is seeking a Customer Success Manager to drive product adoption and retention for clients in the UK and Ireland. This role requires strong relationships with customers, analytical skills, and experience managing a large portfolio in a SaaS environment. The ideal candidat

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge

The Customer Success Manager is a crucial ambassador for our clients. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value

Act as executive sponsor and lead customer success interface for a set of strategic enterprise customers, managing relationships end-to-end from onboarding through renewal and expansion. We’re looking for a mission-driven Lead Customer Success Manager to join our commercial leadership team. Drive

A technology company in Greater London is seeking an experienced Customer Success Manager to serve as the primary point of contact for their customers. The ideal candidate has 2–4 years of customer-facing experience, strong communication skills, and is passionate about helping customers succeed.

A leading cybersecurity solutions company in Greater London seeks a Customer Success Manager to drive value for strategic customers and ensure their satisfaction. This role requires a minimum of 4 years in a customer-facing role and a proven track record with enterprise clients.

A leading SaaS company is seeking a Customer Success Manager based in London to manage relationships with key customers. You will onboard new clients and provide ongoing support while ensuring customer satisfaction. The role requires strong communication skills and previous technical customer-facing

A leading technology company in the UK seeks a Customer Success Manager to enhance customer relationships and maximize product value. Responsibilities include guiding customers through the onboarding process, advocating for their needs, and ensuring they achieve successful business outcomes.

The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long‑term

Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment. Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within Cloud or On-Premises environments. Senior

We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Partner closely

Customer Success or Account Management role. A customer‑focused mindset, putting customer experience first in every action you take. Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company.

A dynamic tech company in Greater London is seeking a Customer Success Manager to drive growth and retention initiatives. This position offers a collaborative atmosphere focused on client success while promoting personal and professional growth.

You will manage customer inquiries, collaborate with internal teams, and ensure a positive customer experience. A global leader in computer-based testing is looking for a Customer Relations Program Coordinator in Greater London.

Ideally 3+ years experience in Customer Success, Account Management, or a customer‑facing SaaS role. Owning the success of Happl’s customers, ensuring they successfully launch, adopt, and scale modern employee benefits globally. Leading structured success planning, executive check‑ins, and qua

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market u

A leading fintech company seeks a Customer Engagement professional to manage customer relationships across EMEA. Responsibilities include engaging customers, facilitating executive meetings, and measuring performance outcomes. The position offers a hybrid work environment, highlighting customer-cent

Reporting to the Director – Customer Success UK & EMEA, the Account Manager is responsible for maintaining relationships with Appcast clients, managing their recruitment advertising spend and helping them maneuver and operate through Appcast’s software solutions and managed service offerings. Ed

A leading compliance technology company in London is seeking a French speaking Customer Success Manager to manage strategic customer relationships and drive value through SaaS solutions. Candidates should have a passion for customer advocacy, strong relationship management skills, and 2-4 years of r

A leading cloud services provider in London is seeking a Customer Success Engineer to develop and implement educational strategies and training programs.

As a Customer Success Manager at Pencil, you’ll lead by example: managing high-impact accounts, designing scalable adoption strategies, and helping define how we deliver customer success at scale. You’ll work closely with the Head of Customer Success to build the systems, insights, and practices

Frontends solutioning communication with customers designs the solution to have onboarding team implement it, here onboarding team can then be treated as Managed Services supporting Customer Success. The customer success manager will work closely with Account Managers helping them to deliver planned

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting.

A leading technology company is looking for a UK/I Customer Success Manager to build strong relationships with clients and help them achieve their inbound goals using the software. You will manage multiple customer accounts, providing advice and solutions to ensure success. This role is remotely bas

A leading cloud software company for social good is seeking a Senior Customer Success Manager to enhance customer relationships and drive measurable outcomes. This remote role emphasizes onboarding, customer sentiment analysis, and addressing retention risks.