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In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

Location: Office-Based - Blackburn, Lancashire.Salary: £26,000 - £30,000 per annum.Our client is a digital marketing agency, helping hundreds of clients over the last two decades.Established in 1998, they were an early SEO pioneer and continue to deliver and stay ahead of the market over 25 years

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Experience partnering with Sales to drive renewals, customer health planning, and upsell opportunities. You can work with customers to deliver exceptional experiences and outcomes.

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. The successful applicant should have a minimum of 3 years��

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

Previous experience in a customer success, software training, consultancy, presales, customer experience position. They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. Experience Required: Customer Success Manager.

As a Customer Success Executive, you will be responsible for booking installation work with our UK-wide engineer base, ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You’ll

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is idea

Job titleCustomerSuccess ManagerReports toHead of Business DevelopmentPlease note that relevant training,guidance,and advice will be given.

Customer Success, Account Management, or a similar customer growth function. We’re building out our Growth Strategy (Customer Success) team in London — the group that helps our customers unlock their full potential. Motivate your team to build deep, trusted partnerships with customers, helping t

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment. After successful onboarding, you become the main point of contact for all customer inquiries and requests. At least three years of

A technology firm in Greater London is looking for a Customer Success Manager to oversee the complete customer lifecycle from onboarding to renewal. The ideal candidate will have over 7 years of experience in customer success or account management, possess strong communication skills, and be adept a

Senior Technical Customer Success Manager. Excellent relationship-building skills: You care deeply about delighting customers.

A leading workforce management platform is seeking a Customer Success Manager in the UK to enhance customer satisfaction and retention. Ideal candidates will have over 2 years of experience in customer success, preferably in SaaS or hospitality. You will build relationships, educate clients, and man

A leading engagement platform in the United Kingdom is seeking an Account Manager to enhance customer satisfaction through strategic support. The role requires excellent communication skills and the ability to analyze data for improving customer relationships.

A leading tech company is seeking a Customer Success Manager to manage a portfolio in North America and Latin America. The position offers structured onboarding, clear progression, and the opportunity to contribute to a global customer success strategy. This role involves building relationships, dri

Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross‑functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services. Customer Success

A leading legal technology company is seeking a Customer Success Team Lead to drive excellence in customer retention and satisfaction across the EMEA region. Ideal candidates will have 2-3 years of leadership experience in SaaS, strong analytical skills, and a passion for customer success. In this r

A leading technology company in the UK is hiring a Customer Success Manager to drive customer engagement and product adoption. This role involves developing tailored success plans, monitoring customer health metrics, and ensuring clients achieve their business objectives. Suitable candidates should

A leading security solutions provider in Greater London seeks a Customer Success Manager to guide customers through their security and compliance journeys. Candidates must have 4+ years in SaaS customer success, experience with C-level executives, and a strong relationship-building ability. The role

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free serv

Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process. Initiate a successful customer journey by ensuring customers complete required product trainings. Complete Post Event Customer Success Reviews to

Success in this role will be measured and rewarded by key performance metrics including renewal (GRR) and upsell (NRR), customer engagement (NPS, conference attendance, referenceability) and key milestones (e. The Sr CSM is expected to interact appropriately with customer personnel at all different

A global B2B SaaS provider is looking for a Customer Success Manager based in the UK to drive client renewals and account expansion. You will manage a portfolio of high-value clients, ensuring customer satisfaction and retention.

Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers. Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementati

This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer‑centric environment. Growth (Sales, Customer Success, Marketing, and Partnerships). Serve as a trusted point of contact for customer inquiries

By combining your customer‑centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of

Candidates should have a strong understanding of customer success processes, experience with CRM systems, and a results-oriented mindset. The role includes nurturing customer portfolios, ensuring satisfaction, and maximizing revenue through effective stakeholder management. This full-time position o

Customer Success & Insights Manager. You will take full ownership of the customer success pipeline, blending business development, account management, data‑driven insights, and close collaboration with product to drive growth and build durable client relationships. Use data to drive customer succe

A dynamic financial technology company in Greater London is seeking a Customer Success Manager. Candidates should have experience in Customer Success or Account Management within B2B SaaS or fintech environments. Join an innovative team committed to creating lasting value for customers.

As the Manager, Customer Success, you will lead and develop the Customer Success team supporting the EMEA region. Proficiency with customer success and CRM tools (e. Lead, coach, and develop the EMEA Customer Success team to achieve departmental goals, KPIs, and consistent global performance standar

As a Customer Success Manager within Rest of World Banking, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. You will measure and monitor the adoption and health of our customers throughout the

A leading tech company in Greater London is seeking a Training Specialist to drive customer success in a hybrid model. This role focuses on designing and delivering impactful training sessions to Account Managers to enhance customer engagement and retention. The ideal candidate will have at least 2

Develop training materials, thought leadership, and customer‑facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition. Proficient experience in analyzing customer metrics and leveraging data to drive customer success initia

Successful candidates will have over 5 years in Customer Success, strong collaboration skills, and a drive for client success. A leading software company in Greater London is seeking a Customer Success professional to drive product engagement and customer retention. The role is based on-site with a

The Customer Success Engineer (CSE) is the technical heartbeat of the Customer Success motion. Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. It is a strategic technical ownership role embedded within

As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions D

A leading payment technology firm in the UK seeks a Senior Customer Success Manager to lead the Customer Success function and manage a team. Ideal candidates will possess 5+ years in Customer Success, strong leadership skills, and experience in fintech, payments or SaaS industries. Responsibilities

The ideal candidate will have at least 2 years of experience in account management or customer success, a deep understanding of financial markets, and effective communication skills. A financial technology company is seeking a Customer Success Manager to enhance client relationships and drive produc

Customer Success, Account Management, or related experience in a high‑growth B2B SaaS environment or within the Legal Tech space. You care deeply about customer outcomes and know that successful adoption doesn’t just happen. The way legal work gets done is changing – and Customer Success is at

A leading managed IT services provider is seeking a Customer Success Director to oversee the customer success team and improve customer satisfaction and retention. This role includes developing strategies to ensure sales targets are achieved and customer needs are met.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to dev

A technology firm is seeking a Senior Customer Success Manager to join their Customer Success department. With a hybrid work model, this position offers a competitive salary, private health insurance, and generous PTO, making it an excellent opportunity for experienced customer success professionals

A hospitality tech firm is seeking a Senior Customer Success Manager to lead a portfolio of Mid-market customers. The ideal candidate will have 5 to 8 years of experience in SaaS Customer Success and a data-driven mindset. In this London-based role, you will drive customer retention and satisfaction