Customer success jobs in Colchester - Page 2Create job alerts

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Evaluate and analyze customer needs and support requirements.

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). B2B SaaS Customer Success/Account Management.

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Demonstrated success managing high-value or strategic customer accounts. Russell Publishing is recruiting a Customer Success Account Manager to

ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

The role is varied, customer‑focused, and ideal for someone who enjoys both admin and people‑facing work. Handle customer enquiries by phone and email. If you enjoy varied work, like helping customers, and want to be part of a small, welcoming team, we’d love to hear from you.

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

Customer Success ManagerJoin a leading utilities company that champions innovation and service excellence. Our Sales team is growing, and were excited to welcome a talented Customer Success Manager to join us. As a Customer Success Manager, you will take on a nationwide

If you are ready to build and lead Global Customer Success for an AI‑first SaaS company and to define how Customer Success is done in an AI‑native, high‑growth environment then message me for a confidential chat or to see the full brief. You'll be the Global Head of Customer Success - a true p

A vibrant tech scale-up is seeking a Customer Success professional to drive customer satisfaction and retention across the DACH region. The ideal candidate will have proven experience in SaaS customer success, managing Enterprise accounts in various industries.

As a Customer Success Manager, you will oversee the onboarding and success of our Enterprise and Key Account customers. Interview with Alex Barbeta (Head of Customer Success) via Zoom [45 mins]. You will build lasting relationships, develop tailored success plans, and monitor customer health scores

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maximise merchant experience. Commerce

A global technology company in the UK is seeking a Customer Success Manager to ensure the happiness and success of key strategic accounts. The successful candidate will develop relationships with stakeholders, analyse data to demonstrate value, and create effective communication plans for solution l

A technology company in Greater London is seeking an experienced Customer Success Manager to serve as the primary point of contact for their customers. The ideal candidate has 2–4 years of customer-facing experience, strong communication skills, and is passionate about helping customers succeed.

Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment. Senior Customer Success Manager – EMEA. Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within

A leading HR technology firm is seeking a Customer Success Manager to drive product adoption and retention for clients in the UK and Ireland. This role requires strong relationships with customers, analytical skills, and experience managing a large portfolio in a SaaS environment. The ideal candidat

A leading tech company in Greater London is seeking a Manager of Customer Success - EMEA, responsible for driving customer health and satisfaction across the region. This role involves managing a high-performing team of Customer Success Managers, improving onboarding practices, and ensuring collabor

As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the bus

Act as executive sponsor and lead customer success interface for a set of strategic enterprise customers, managing relationships end-to-end from onboarding through renewal and expansion. We’re looking for a mission-driven Lead Customer Success Manager to join our commercial leadership team. This r

The Customer Success Manager (CSM) will cover clients within Europe and is responsible for maximising conversion of a high inbound flow of predominantly SMB customers. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Commun

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform.

Ideal applicants will have experience in Account Management or Customer Success, excellent communication skills, and a customer-first mindset. A B2B SaaS company is seeking a Customer Success Manager to guide customers through onboarding and renewals. The successful candidate will be responsible for

A leading technology company in the UK seeks a Customer Success Manager to enhance customer relationships and maximize product value. Responsibilities include guiding customers through the onboarding process, advocating for their needs, and ensuring they achieve successful business outcomes.

We’re looking for a motivated and detail-driven Junior Customer Success Engineer to join our team. In this role, you’ll work closely with the Customer Success, Engineering and AI teams to support client data operations, optimize workflows, and enhance automation processes. Gain real-world experi

Owning the success of Happl’s customers, ensuring they successfully launch, adopt, and scale modern employee benefits globally. Ideally 3+ years experience in Customer Success, Account Management, or a customer‑facing SaaS role. Leading structured success planning, executive check‑ins, and qua

A leading renewable solutions company in the UK is seeking a Customer Success Specialist to join their dynamic team.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. Work closely with your account’s Customer Success Manager to ensure the customer’s long‑term health through a world‑class

A leading technology firm is seeking a knowledgeable Customer Success Manager II to enhance customer relationships across the EMEA region. This position is based in London, UK, or Westport, Ireland, providing opportunities for professional growth and impactful customer engagement. This role requires

This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools. A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relation

A leading digital investigation software company is seeking a Digital Customer Success Manager to enhance customer experiences through engagement strategies and data analytics. This role involves optimizing customer touchpoints, moderating community discussions, and creating tailored content for var

Customer Success Tooling & Data Discipline. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and ali

In this role, you will be joining a team of 3 Customer Success Managers focused on the EMEA market, and will work closely with the EMEA Partnerships Director.

As Team Manager, Customer Success, you will lead a specialist team of Training Specialists, Integration Engineers, and Solutions Consultants across all customer segments. By combining operational leadership with commercial awareness, you will transform Customer Success into a proactive, value‑driv

A leading SaaS company is seeking a Customer Success Manager based in London to manage relationships with key customers. You will onboard new clients and provide ongoing support while ensuring customer satisfaction. The role requires strong communication skills and previous technical customer-facing

A leading global fintech company is seeking a Customer Success professional to manage customer relationships across EMEA.

A global SaaS workforce management company in the UK is seeking a Customer Success Manager on a 12-month fixed-term contract. The ideal candidate has over 3 years of B2B customer success experience, strong communication skills, and a passion for technology. You will manage relationships with mid-mar

A leading customer feedback platform in Greater London is seeking a Customer Success Manager to oversee client retention and revenue growth. The ideal candidate will have over 4 years of customer success experience, strong communication skills, and a proven track record in account management.

Proven experience in a Customer Success or Account Management role within a SaaS environment, with demonstrated success in driving retention, renewals, and expansion. As a highly motivated Customer Success Manager, you will be responsible for delivering a best‑in‑class customer experience for ou

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. Preferred but not essential: Customer Success certifications (CCSM, Success HACKER, Gainsight, Cisco/TSIA). Yo

Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relation

We are seeking a highly motivated and customer-focused professional to manage a portfolio of mid-market clients, ensuring their successful adoption and ongoing value from complex SaaS products. Manage a book of approximately 60 mid‑market customers, ensuring their successful onboarding, adoption a

The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach’s most strategic customers in the region (3–5 accounts). Customer Success at Outreach exists to drive measurable business outcomes by embedding Outrea