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Babergh and Mid Suffolk District Councils Address: Great Wenham, Nr Ipswich, CO7 6PS Salary: £31,537 - £36,363 per annum (pro rata for part time) Hours: Full Time, 37 hours per week Contract: Fixed Term or Secondment opportunity for 12 months (maternity cover) This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join our Property Assets and Compliance Team within our Housing Directorate. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function. You will: provide proactive programme and project administration support to the Project Manager for the Housing Capital Project provide effective support for the everyday running of programmes and projects, in accordance with the project management framework set up, undertake, and manage the customer/resident liaison across multiple programmes / projects attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed raise and process work orders/purchase orders, process invoices, including variation requests oversee programmes and project timetables, including communicating with team members to maintain key milestones You will need to have a full driving licence and access to a car to conduct home visits and fulfil the duties of the role. About you The successful applicant will have: an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience experience of assisting in project managing work projects and investment programmes experience in the customer/resident liaison process in relation to setting up, undertaking and managing a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. For more information, visit our Employee Benefits page . Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. For more information For an informal discussion, please contact Amanda Ward, Business Services Manager by telephone on or by emailing . Please read the Job Description and Person Specification.pdf before applying for this job opportunity. Closing date: 11.00pm, 22 February 2026 How to apply Please ensure your: application form is fully completed, including employment and education history supporting statement clearly addresses how you meet the criteria in the Person Specification This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. At Publicis Sapient, we help our clients with their Digital Business Transformation journey. In the energy & commodities trading space, our clients are increasingly investing in the transformation of their digital estate, architecting for speed and agility in the context of the challenges and opportunities brought by the Energy Transition. As Senior Product Manager at Publicis Sapient, you will serve as one of our clients’ trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes. As a Senior Product Manager, you will collaborate with clients and our engineering teams in the energy and commodities trading space, driving transformation by understanding business and end-customer needs and continuously deliver value through rapid release cycles and iterative feedback. Your Impact • Partner with clients to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer experience, • Develop solution hypotheses iteratively based on your and the team's experience and expertise, to guide product development; then validate that learning with user testing, • Translate product strategy into a roadmap containing well-defined and prioritized user stories, and features and enablers that will realize the product vision to assist the client in achieving long-term advantage, • Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes, • Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness for our clients by applying Lean and Agile practices and frameworks, • Articulate technology-based solutions and present in workshops, • Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business, • Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority, • Demonstrated success managing digital solutions in the ETRM space from ideation to launch, including engineering and operational quality, • Knowledge and expertise within the energy & commodities industry, • Hands-on project experience implementing Endur ETRM package, • Good understanding of end to end processes in physical commodity, trading or banking industry, • Proven ability to prioritize competing demands and obtain buy-in from stakeholders, • Strong presentation and communication skills, • 5+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation, in the ETRM space, • Technical knowledge of database technologies such as SQL, NoSQL, MySQL etc., • Certified SAFe Product Owner/Product Manager qualification, • Certified Agile Product Manager qualification, • Experience/knowledge of competing ETRM packages (e.g. Rightangle, Orchestrade, Aspect, Beacon) Additional Information, • As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion, • Our hybrid work policy requires employees to be present in the office or at client sites for a minimum of 3 days per week (4 days for VP+). We trust our employees to determine what a reasonable commute is for their individual circumstances. Whilst we embrace flexibility, it's essential that this commute allows you to comfortably fulfil the in-office/client site expectations of the policy. We encourage you to consider your personal circumstances and commute when evaluating if this work arrangement is suitable, • Publicis Sapient UK is a disability confident employer and is dedicated to fostering an inclusive and accessible work environment. We encourage individuals with disabilities and long-term conditions to apply for this position and we will provide adjustments where possible throughout the recruitment process. If you require any adjustments at any point on the process, please get in touch as soon as possible by emailing . Publicis Sapient UK will then work with you explore and implement adjustments as and where these are possible. If you have any questions regarding adjustments, please email us:, • Publicis Sapient fosters an inclusive environment through our inspirational business resource groups, to learn more please visit