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Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Evaluate and analyze customer needs and support requirements.

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

Align Customer Success operations with regional go-to-market strategies. Successful onboarding and time-to-value for new customers. Expansion revenue influenced by Customer Success.

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. B2B SaaS Customer Success/Account Management. Head of Customer Success (Global).

The Customer Success Executive, Hatfield, Hertfordshire, will be expected to develop your understanding in the field, learning from peers and senior colleagues in technical areas, customer success processes and industry best practices. A Customer Success Executive is sought to join an innovative glo

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Demonstrated success managing high-value or strategic customer accounts. Russell Publishing is recruiting a Customer Success Account Manager to

The role is varied, customer‑focused, and ideal for someone who enjoys both admin and people‑facing work. Handle customer enquiries by phone and email. If you enjoy varied work, like helping customers, and want to be part of a small, welcoming team, we’d love to hear from you.

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is idea

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising. Working closely wit

Coordinate the flow of information at customer level in line with Customer Success process across Key Account Directors and Phorum Engagement Managers ensuring that all teams engaging with the customer have access to the right information that enables a consistent and transparent BioPhorum experienc

A leading spatial intelligence firm located in Greater London is seeking an experienced Customer Success Manager to establish strong relationships with commercial customers, facilitate product deliveries, and lead contract renewals. The ideal candidate will have a Bachelor's degree and over 5 years

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Document customer use cases and contribute to customer holistic account/success plans. Carry out mutual onboarding plans, by holding

Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long‑term relationships and acting as trusted advisors to our customers. Have a steady book of customers with whom you’ve learned need

A leading property management tech company in Greater London is seeking a Customer Success Manager to ensure excellent client engagements and manage the customer lifecycle effectively.

A leading technology company based in Greater London is seeking a Senior Customer Success Operations Manager to strengthen its operational foundation for post-sales revenue. The ideal candidate will have over 5 years in Customer Success Operations and proven experience in enhancing forecasting metri

A leading life-sciences organization is seeking a Customer Success Manager for a pivotal role focused on member retention and satisfaction. Ideal candidates will have experience in customer success management, particularly within the pharmaceutical and healthcare sectors. The manager will oversee re

A leading tech company is looking for a Customer Success Representative to manage the post-sales lifecycle for a global client base. This remote position requires strong technical customer-facing experience and excellent communication skills. The CSR will facilitate onboarding, ensure customer value

A service-oriented company is seeking a Customer Service Advisor at their Chatham location. This role focuses on managing customer portfolios, handling inquiries and complaints, and running reports using Excel and Power BI. Candidates should possess excellent communication skills, be customer-centri

The ideal candidate will have over 3 years of experience in a Customer Success role, with exceptional communication skills and a customer-focused mindset. A fast-growing AI company in Greater London is seeking an experienced Customer Success Manager.

A leading financial crime solution provider is seeking a French speaking Customer Success Manager to manage relationships with strategic clients. You will oversee onboarding, support customer queries, and promote product adoption, ensuring clients achieve successful outcomes. Ideal candidates will h

A leading AI recruitment service is seeking a Customer Success Manager to redefine revenue prediction and customer loyalty. The candidate will engage with customers, ensuring the end-to-end customer lifecycle and act as a technical expert. This role offers a unique opportunity to shape the future of

As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions. Own and nurture a portfolio of commercial customers, ensuring long‑term success. Mainta

Obsessive customer focus – customer satisfaction is our obsession. Work alongside teammates who value curiosity, kindness, and shared success. Create policies and procedures to optimize the customer experience.

Create and maintain a customer success plan, tracking success initiatives. Customer Success management experience. Effectively coordinate and the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering).

A leading subscription platform is seeking an experienced Senior Customer Success Manager to support EMEA merchants.

As part of the Customer Success organization, you will combine systems expertise, analytical problem‑solving, and customer partnership to deliver measurable outcomes. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and busin

A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria. Custo

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. Preferred but not essential: Customer Success certifications (CCSM, Success HACKER, Gainsight, Cisco/TSIA). Cu

As a Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. Lead the management of Position Green customer accounts and ensure that customers get the most out of Position Gr

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primari

As a Customer Success Manager (CSM), you will own the post‑sales customer lifecycle—driving adoption and value realization, supporting ongoing success, maintaining satisfaction, and ensuring retention. Customer Success Managers are essential to Introhive’s success. Introhive is looking for our

The ideal candidate will provide technical guidance throughout the customer journey, ensuring successful platform adoption. With over 3 years of experience in customer-facing roles and strong knowledge of cloud services and security best practices, you will collaborate closely with various teams to

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

The successful candidate will cultivate strong customer relationships, design tailored success plans, and analyze product adoption trends to enhance customer satisfaction. A leading technology solutions provider in the UK is seeking a Customer Success Manager to drive customer engagement and ensure

A fast-growing SaaS business in the United Kingdom is seeking a Senior Customer Success Manager to drive customer value, retention, and expansion. This role involves building long-term relationships with customers, managing renewals, and acting as a trusted advisor across the customer portfolio. Ide

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. As a Customer Success Manager at Smartly you will. Improve customer day-to-day execution by sta

A leading AI development firm is looking for a Customer Success Manager based in EMEA. This role involves forming strategic partnerships with complex customers, helping them maximize the use of AI solutions. Candidates should have over 6 years of customer-facing experience, a technical understanding

We're looking for a driven, relationship-focused Customer Success Manager to join the Client Services team. Customer Success or Account Management or Media Planning within the AdTech or Digital Media space.

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. Empower mutual customer and SAP success across the customer adoption lifecycle.

Responsibilities include developing customer success plans and providing technical support to improve customer satisfaction. A technology company in Greater London seeks a Customer Success Manager to enhance product adoption and build strong client relationships. This role offers a chance to thrive

Graduate Customer Success Manager. You’ll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company’s product or service.

This role is pivotal in driving customer success, delivery performance, and managing key financial services accounts. A leading technology services company is looking for a Customer Delivery Director based in Greater London. The ideal candidate should possess a deep understanding of Financial Capita