Digital Systems Analyst
15 hours ago
Warrington
About MCS MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, contractors, and their installations. Now is an exciting time to join MCS; especially as we have recently launched the redevelopment of the Scheme, which has a greater focus on consumer protections, quality workmanship, and dispute resolution. 2025 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UKs progress towards Net Zero. Our People * As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and are central to the way we operate and support one another at MCS: • We are expert, • We are open and inclusive, • We are innovative, • We are understanding, • We are principled, • Holiday: 25 days’ annual leave per annum – increasing to 28 days with three years’ service, and to 30 days with five years service, • Social Events: Summer socials, regular yoga in the office, dress-down Fridays, and more., • Wellbeing: All employees have access to an Employee Assistance Programme. Optional access to Medicash - A healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure every team member feels supported, healthy, and empowered both inside and outside of work., • Office Treats: Weekly provision of organic free fruit, breads, spreads, breakfast items, tea, coffee, soft drinks, when working from the office, • Supportive HR Policies: Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5x your salary., • Grow with MCS: Access to and support with continuous professional development., • Subscriptions: Payment of one professional subscription per year., • New Starters: Welcome lunch with the CEO., • Company Pension: 8% company contribution., • Working week: 37.5 hours Monday – Friday with flexible working options., • Salary Sacrifice Schemes: We offer a range of salary sacrifice schemes - including Cycle to Work, EV leasing, and additional annual leave purchase - subject to individual eligibility criteria., • Enjoy digging into how systems and processes work - and spotting ways to make them better, • Like variety and being part of a small, collaborative team that’s shaping MCS’s digital future, • Take ownership of your work, follow through on commitments, and keep things moving, • Stay calm, positive, and professional when things get busy (or when technology misbehaves!), • Assist the Digital Applications Manager during discovery and design phases by providing system insight, validating feasibility, and preparing supporting materials to inform solution design discussions, • Assist with system testing and participate in user acceptance testing (UAT) for new features, enhancements, and bug fixes to ensure they meet business needs., • Manage user accounts, permissions, and access controls across digital platforms, ensuring accuracy, security, and compliance., • Monitor daily usage of Microsoft Dynamics 365 and related systems, identifying issues, troubleshooting problems, and logging support tickets for resolution., • Provide practical, hands-on support to colleagues by answering system queries, delivering guidance, and helping resolve day-to-day issues., • Track, prioritise, and follow up on bugs and issues with external partners, ensuring timely fixes and clear communication back to the business., • Contribute to release readiness by testing functionality, creating documentation, and supporting colleagues during rollouts and new deployments., • Produce clear user guides, process notes, and quick-reference documentation to help staff use systems effectively., • Reporting on records and data integrity within Dynamics CRM and associated reporting tools, supporting data-driven decision making., • Experience with system testing, bug tracking, and user support activities, including troubleshooting and resolving support tickets (E), • Familiarity with Microsoft platforms, ideally Dynamics 365 CRM (E), • Understanding of business analysis techniques such as process mapping, requirements gathering, and documenting business needs (D), • Knowledge of reporting and analytics tools within the Microsoft Power Platform (Power BI, Power Apps, Power Automate) (D), • Ability to work collaboratively with colleagues, stakeholders, and external partners (E), • Strong analytical and problem-solving skills, with the ability to troubleshoot system issues (E), • Ability to plan, test, and validate system functionality, including user acceptance testing (UAT) (E), • Clear communication skills, both written and verbal, with the ability to explain technical issues to non-technical audiences (E), • Ability to document requirements, processes, and test outcomes in a clear and structured way (D), • Completion-focused with a strong “gets things done” mindset (E), • Enjoys turning ideas and requirements into reality by delivering practical solutions (E), • A motivated self-starter who takes ownership of tasks and follows them through to completion (E), • Patient, calm, and professional when dealing with system issues, queries, and end users (E), • Collaborative and approachable, willing to learn, and adaptable to change (E), • Enthusiastic about digital systems, innovation, and continuous improvement (E), • Bereavement leave, • Company events, • Company pension, • Cycle to work scheme, • Employee discount, • Enhanced maternity leave, • Enhanced paternity leave, • Free parking, • On-site parking, • Sick pay