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  • Sales Manager
    Sales Manager
    2 days ago
    Full-time
    Belfast

    Role Description This is a full-time Sales Manager position based at Muthu Glasgow River Hotel & Spa, Erskine. The ideal candidate will be a self-motivated hospitality professional responsible for driving Room and Food & Beverage revenue for the property, while also supporting wider commercial initiatives within the MGM Muthu Hotels portfolio. The role requires a proactive individual capable of generating new business, strengthening existing client relationships, and promoting the hotel across both online and offline channels. Flexibility to travel within Scotland and England is essential, including representing the property at key sales events, corporate meetings, and trade exhibitions. Key Responsibilities Generate new business for Muthu Glasgow River Hotel & Spa across Rooms, F&B, Events, Leisure, Corporate, and MICE segments. Build and strengthen relationships with existing and new online and offline accounts to secure future bookings. Conduct sales calls, market visits, and attend networking events to identify opportunities and expand the hotel’s presence. Maintain a database of FIT, groups, corporate accounts, bookers, travel agencies, and key influencers. Execute all operational aspects of sales activities, including proposals, contracts, RFP submissions, and client correspondence. Ensure monthly sales targets for the property are achieved across all assigned market segments. Update weekly and monthly sales action plans, MICE trackers, and performance reports. Liaise closely with hotel operations and the central commercial team to develop promotions and seasonal campaigns. Maintain strong understanding of local competitors in Glasgow, Erskine, and surrounding market areas—analysing strengths, weaknesses, demand trends, and opportunities. Provide feedback on product quality and service levels received from clients to the Sales Head and hotel leadership. Support cross-selling initiatives across other MGM Muthu Hotels in Scotland and the UK. Develop and maintain productive relationships with internal and external stakeholders, including corporate clients, travel partners, OTAs, and tour operators. Represent the hotel at trade shows, exhibitions, and community events within Scotland and other UK regions. Attend weekly departmental and hotel meetings as required. Qualifications & Skills Hospitality experience in Rooms and/or F&B sales or a similar role. Experience in national and unit hotel sales is preferred. Strong understanding of online travel agencies, GDS, RFP processes, corporate travel, and MICE business. Excellent communication, negotiation, and interpersonal skills. Strong organisational abilities and the capacity to manage multiple priorities. Demonstrated history of achieving or exceeding sales targets. Willingness to travel extensively within the UK; valid UK driving licence required. Ability to work independently with minimal supervision and to generate innovative ideas. Proficiency with CRM software, Microsoft Office (Excel, Word, PowerPoint). Bachelor’s degree in Hotel Management, Business Administration, Tourism, Marketing, Events, or related field preferred.

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  • Food & Beverage Manager
    Food & Beverage Manager
    5 days ago
    Full-time
    Belfast

    Food & Beverage Manager – Eden Locke, Edinburgh We are looking for a Food & Beverage Manager to join the team at Eden Locke, Edinburgh . Our F&B space is at the heart of the hotel. By day, it is a relaxed coffee shop serving our guests, local community and visitors. As the day moves on, it transforms into a welcoming wine and cocktail bar. We are looking for someone who enjoys being hands on, leading from the front and working closely with their team . You will play a key role in shaping the F&B experience while working closely with the hotel team to create a seamless experience for our guests. About the Job As F&B Manager, you will be responsible for the day to day operation and overall performance of our F&B offering . This is a hands on role. You will be on the floor, working alongside your team, supporting service, speaking with guests and making sure everything runs smoothly. You will also take ownership of the commercial side of the operation, including budgets, stock, costs and profitability. You will work closely with the wider hotel team, supporting events, activations and the overall guest experience. We are a collaborative environment, so communication and teamwork are a big part of the role. What You'll Be Doing • Lead the F&B team from the front, setting the standard for service and guest experience. • Oversee the daily operation of the coffee shop and evening wine and cocktail bar. • Create a welcoming, relaxed and memorable experience for our guests and customers. • Coach, support and develop the team, creating a positive and collaborative working environment. • Manage rotas, time and attendance, training and team performance. • Take ownership of F&B budgets, costs and profitability, identifying opportunities to improve performance. • Manage stock levels, ordering and inventory while maintaining quality and controlling costs. • Monitor guest feedback and use it to continuously improve our service and offering. • Handle guest issues and complaints confidently, finding positive and practical solutions. • Work closely with Reception, Operations and other hotel teams to ensure a seamless guest experience. • Support events, activations and lifestyle programming. • Ensure the F&B space is clean, inviting and always reflects the Eden Locke brand. • Ensure all health and safety, licensing, legal and company requirements are followed. What We're Looking For We are looking for someone who is passionate about hospitality, confident leading a team and comfortable getting stuck in . You will ideally have: • Previous experience managing a Food & Beverage operation or a similar hospitality environment. • A genuine passion for food, drinks and creating great guest experiences. • Good knowledge of wine, spirits and cocktails. • Strong commercial awareness and an understanding of budgets, costs and profitability. • Experience managing, coaching and developing a team. • Excellent communication and people skills. • A practical, organised and solution focused approach. • Confidence using POS, stock management and other hospitality systems. Most importantly, you will be someone who leads by example, enjoys working with people and is not afraid to get stuck in wherever needed . If you enjoy creating great hospitality, developing a team and being part of a collaborative hotel environment, we would love to hear from you.

    No experience
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