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  • Executive Housekeeper
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    Executive Housekeeper
    6 hours ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Group Finance Manager
    Group Finance Manager
    4 days ago
    £60000–£65000 yearly
    Full-time
    London

    We are a fast-growing, creatively driven hospitality group with venues in London, Abu Dhabi and international expansion projects underway in Monaco, Abu Dhabi, and beyond. Rooted in our family-run origins, we value long-term commitment, collaboration, and vision. We're seeking an experienced yet hands-on Finance Manager to take ownership of the group's financial operations, help shape strategic decision-making, and grow into a future CFO role as the business continues to expand. This position is ideal for someone who thrives in an entrepreneurial environment, is eager to build systems and structures from within, and is motivated by purpose and growth rather than hierarchy. Key Responsibilities 1. Financial Management \& Oversight • Oversee day-to-day financial operations across all venues and entities within the group. , • Manage cash flow, forecasting, and group liquidity planning. , • Oversee accounts payable/receivable, payroll accuracy, and VAT submissions. , • Supervise management accounts and ensure monthly reporting is timely, accurate, and actionable. , • Consolidate and analyse financial performance across UK and international projects. 2. Strategic Planning \& Growth Support  • Support leadership in financial planning for new openings, refurbs, and international expansions (e.g., project budgets, funding timelines, ROI tracking). , • Build and manage business models, forecasts, and sensitivity analyses for new ventures. , • Partner with the Managing Director on long-term growth strategies and capital allocation. , • Identify efficiencies and cost-saving opportunities without compromising creative or operational integrity. , • Big picture financial planning for trajectory of the group. 3. Project \& Investment Oversight  • Track project spend versus budget and ensure accurate cashflow planning for fit-outs and openings. , • Liaise with contractors, suppliers, and landlords regarding financial matters, payments, and funding schedules. , • Support negotiations for lease contributions, rent-free periods, and financial agreements with partners or landlords. , • Maintain and evolve project tracking tools (spreadsheets, dashboards, cost trackers). 4. Systems, Processes \& Reporting • Review and improve accounting systems and internal controls as the group scales. , • Implement clear financial reporting structures between venue teams, central finance, and leadership. , • Ensure all statutory and compliance obligations (HMRC, Companies House, etc.) are met. , • Support the digital transformation of the finance function, from automation to cloud-based reporting / AI developments. 5. Leadership \& Team Development • Work closely with venue GMs, operations, and HR to embed financial awareness across teams. , • Cost control optimisation. , • Champion a culture of accountability and transparency around budgets and costs. 6. International Expansion \& Cross-Border Finance  • Assist with financial structuring, banking, and tax planning for international projects. , • Support cross-currency forecasting and consolidated reporting for UK and overseas entities. , • Liaise with external advisors (auditors, lawyers, tax specialists) to ensure group compliance and optimisation. The Ideal Candidate  • Experienced Finance Manager, Controller, or Senior Accountant ready for their next step. , • Confident working directly with founders and senior leadership. , • Entrepreneurial mindset: solutions-driven, proactive, and emotionally intelligent. , • Excited by the idea of growing with the business into a CFO-level position over time. , • Passionate about hospitality, creativity, and the intersection between business and brand. What We Offer • The opportunity to grow into a senior leadership role as the group expands internationally. , • A collaborative, creative, and family-driven culture that values purpose and integrity. , • Exposure to unique projects in London, Monaco, and Abu Dhabi. , • Competitive salary (commensurate with experience) with performance-based growth potential. , • Hybrid working structure and direct input in shaping the company's financial future. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting!

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  • Finance/Banking Casting Call - Jubilee style 1vs10 debate
    Finance/Banking Casting Call - Jubilee style 1vs10 debate
    6 days ago
    £25–£30 hourly
    Part-time
    Whitechapel, Tower Hamlets

    Casting call: 1 Crypto Investor vs 10 Finance Traditionalists We are casting for a paid debate-style YouTube video (similar to Jubilee) 📍 Location: London 📅 Date: Sat, 16th May ⏰ Time: 1PM – 4PM 💸 Payment: £100 paid immediately after filming 🎥 Filming Duration: ~3 hours You will be participating in a debate-style social experiment with a stablecoin advocate, going head-to-head on topics around traditional banking, financial freedom, crypto, and whether the system you've been told to trust is actually working for you. Featured: @ plasma Organiser / Director: @ hasanxfilms ⭐ How the Video Works The video is structured in a Jubilee-style debate format: 10 people sit in a circle around the stablecoin advocate The host reads out a series of claims (e.g. "Your bank is robbing you in plain sight" or "Stablecoins are more dangerous than a savings account") If you want to respond or challenge the claim, step forward and sit opposite them to debate it Each contestant holds a flag — if at least half the group raises theirs, it means the argument wasn't convincing and that person must step down Anyone can step in to take the seat and continue the debate We encourage every participant to engage at least once 👥 We are looking for participants who are: ✅ Confident and outspoken ✅ Expressive and comfortable on camera ✅ Willing to challenge opinions and debate respectfully ✅ Sceptical about crypto / stablecoins, OR loyal defenders of traditional banking — OR someone who thinks the whole financial system is broken and wants to say so Ideal if you have a strong opinion on any of the following: Banks, savings accounts, and whether they actually protect your money Crypto and whether it's legitimate or a scam The cost of sending money abroad Whether your bank has ever frozen, blocked, or delayed your account Financial freedom and whether the current system is designed to keep people stuck ⚠️ This will be posted publicly on YouTube, TikTok, Instagram, etc. You must be comfortable appearing on camera.

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  • Senior Accountant | UK
    Senior Accountant | UK
    7 days ago
    Full-time
    London

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... We're looking for a Senior Accountant who is excited to help scale Blank Street's accounting function with rigor, structure, and strong ownership. If you thrive in detail-heavy, execution-focused environments and take pride in keeping financial records accurate, timely, and compliant, this role is for you. You'll own core accounting workflows including month-end close, balance sheet reconciliations, and statutory reporting, while strengthening processes that support a fast-moving, growing business. You'll also partner closely with Finance, Operations, People, and external parties as a go-to resource for accounting execution, audit support, supplier queries, and process improvement. This in-person role is based in our London office and reports to the UK Finance Director. What You'll Own Manage UK statutory and group reporting (UK GAAP \& IFRS) and intercompany accounting across international entities • Prepare timely, accurate and complete monthly, quarterly and annual financial statements, • Research, calculate, and document areas of significant judgement and estimates, including emerging or complex accounting treatments, • Own intercompany journals and reconciliations between entities Collaborate on period-end close and balance sheet integrity • Perform period-end close of the general ledger, including preparation and posting of journal entries and accruals, • Reconcile balance sheet accounts and maintain supporting schedules Support day-to-day accounting operations and vendor payments • Provide operational support, including reviewing invoices and resolving vendor issues, • Oversee timely and accurate vendor and expense payment processing in line with contractual terms and internal policies and procedures Build and improve accounting policies, controls, and processes • Develop and maintain documentation for key accounting policies and procedures, including internal controls, • Proactively evaluate and implement improvements to processes and procedures Partner on tax and audit deliverables • Liaise with internal and external partners to support timely preparation of quarterly and annual tax filings (for example sales, use, property, corporate, payroll) across multiple jurisdictions, • Support annual audit and quarterly review processes with external auditors Deliver ad-hoc analysis and research • Perform ad-hoc research and analysis using information from various systems Who We're Looking For • Bachelor's degree in Accounting, Finance, or a related field., • 3+ years of accounting experience, preferably in a mix of public accounting and retail or hospitality environment in UK/Europe., • Qualification (ACA, ACCA, CIMA) preferred., • Experience with NetSuite or similar ERP system., • Experience with Coupa or similar billing and invoicing accounting software., • Proficiency in Microsoft suite of products, particularly Excel (VLOOKUPS and Pivot Tables at a minimum)., • Ability to identify and solve problems and clearly communicate solutions., • Ability to work independently own deliverable timelines and communicate workstream issues., • Approaches work with a team mindset and understands the importance of cross-functional communication Benefits \& Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Great culture with regular team events

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  • Director
    Director
    26 days ago
    £80000–£130000 yearly
    Full-time
    London

    A Senior IT Director at NatWest operates at the intersection of technology, business strategy, and regulatory compliance. The goal is to ensure technology platforms enable secure, scalable, and customer-focused banking services. Key Responsibilities • Set IT strategy aligned with business goals and digital transformation, • Lead large technology teams and oversee major delivery programmes, • Ensure system reliability, performance, and scalabilityacross banking platforms, • Drive cybersecurity, risk management, and regulatory compliance (e.g., Financial Conduct Authority, Prudential Regulation Authority), • Manage senior stakeholders, translating business needs into technical solutions, • Own budgets and vendor relationships for large-scale IT operations, • Champion innovation (cloud, data, digital banking) while maintaining stability What We're Looking For NatWest Group is looking for an experienced IT leader with strong strategic vision, proven delivery of large-scale technology programmes, and the ability to lead teams in a regulated environment. The role requires expertise in cloud and enterprise systems, excellent stakeholder management, and a solid understanding of risk and compliance with regulators such as the Financial Conduct Authority and the Prudential Regulation Authority. Why Join NatWest Group? • Work remotely with a collaborative and forward-thinking team., • Be part of a diverse, inclusive, and purpose-driven organization., • Enjoy meaningful work that helps shape the future of banking and customer experience.

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  • Business Development Manager
    Business Development Manager
    2 months ago
    £55000–£60000 yearly
    Full-time
    London

    Role Overview J & S Business Consultant Limited is a UK-based business consultancy specialising in supporting overseas enterprises, particularly Chinese-owned companies, to establish and operate compliant businesses in the United Kingdom. The company provides integrated services including UK market entry support, company incorporation, business advisory, bookkeeping and management accounting support, VAT compliance coordination, and liaison with professional advisers such as accountants, audit firms and solicitors. As the company continues to expand its client portfolio and strengthen its position within the UK market-entry and cross-border consultancy sector, we are seeking an experienced and commercially minded Business Development Manager to support the company’s business growth and client acquisition strategy. The successful candidate will play a key role in identifying new business opportunities, developing client relationships, expanding referral networks, and promoting the company’s consulting and compliance support services to overseas enterprises. The role will involve working closely with the Director and internal team to develop market expansion strategies, strengthen relationships with Chinese and international business clients, and support the continued growth of the company’s bilingual consultancy services. As the company primarily serves Chinese SMEs entering the UK market, the role requires strong cross-border communication skills and the ability to operate effectively in both English and Mandarin business environments. Key Responsibilities Develop and implement business development strategies to promote the company’s consultancy and market-entry services to overseas enterprises. Identify and pursue new business opportunities, partnerships and referral channels within the UK and Chinese business communities. Build and maintain strong relationships with prospective and existing clients, professional partners and other stakeholders. Promote the company’s services, including business strategy support, UK company formation assistance, financial and operational consulting, and compliance coordination. Conduct market research to identify industry trends, client needs and new commercial opportunities. Support the preparation of business proposals, service presentations, marketing materials and client communications in both English and Chinese. Work closely with the Director to expand the company’s client base and strengthen long-term commercial partnerships. Liaise with external professional partners, including law firms, accountants and other service providers, to support integrated client solutions. Attend networking events, business meetings and promotional activities to enhance the company’s market visibility and generate leads. Maintain accurate records of business development activities, client engagement progress and pipeline opportunities. Contribute to the company’s broader growth strategy by identifying ways to improve service positioning, market reach and client retention. Recruitment Requirements At least five years of experience in business development, sales, client relationship management or commercial partnerships. Experience in the professional services, consultancy, international business, cross-border trade or related sectors would be advantageous. Strong commercial awareness and the ability to identify and develop new business opportunities. Experience in client communication, partnership development and lead generation. Excellent interpersonal, negotiation and communication skills. Ability to work independently, manage multiple priorities and contribute to strategic business growth. Good English communication skills are required. Mandarin Chinese language skills are required, as the role involves communicating with Chinese-speaking business clients and supporting cross-border commercial relationships. Strong organisational skills and the ability to maintain professional relationships with clients and external partners. A proactive, results-driven and professional approach to business development.

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