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We are seeking a Service Delivery Manager to take over an established multi-site operation in the Leeds/Bradford region. This is a key leadership role within the business, responsible for maintaining strong operational performance while continuing to drive improvements in service, efficiency, and compliance. This is an excellent opportunity for an experienced transport professional to take on a high-responsibility role with full ownership of operational delivery, financial performance and team leadership across skip and RoRo services. Role Purpose The Service Delivery Manager is responsible for the end-to-end management of skip and RoRo operations, ensuring services are delivered safely, efficiently and in full compliance with regulatory standards. This role holds full accountability for the operational P&L, requiring a strong commercial mindset to drive efficiencies, manage costs and improve overall profitability. The Service Delivery Manager will lead and develop a large operational team, fostering a culture of high performance, accountability and professionalism across all activities. This role also requires the individual to hold a Transport Manager CPC and be willing to be named on the company’s Operator’s License (O-License). Key Accountabilities Full ownership and accountability for the operational P&L, including budgeting, cost control, and delivering efficiency improvements Lead daily transport operations, ensuring effective route planning, fleet utilisation, and resource allocation Ensure full compliance with Operator Licence requirements, transport legislation, WTD, and all regulatory standards Lead, manage, and develop drivers and operational staff to achieve high levels of performance, engagement, and professionalism Set clear expectations around standards of behaviour, safety, and service delivery, ensuring consistency across the team Implement structured performance management, coaching, and development to drive accountability and continuous improvement Deliver against key operational KPIs including service, cost, compliance, and customer satisfaction Work collaboratively with internal stakeholders (sales, customer service, workshop, compliance) to ensure seamless service delivery Take ownership of service recovery and escalations, ensuring issues are resolved effectively and professionally Identify opportunities to improve operational efficiency, productivity, and service quality Oversee fleet performance, maintenance planning, and asset utilisation to minimise downtime and maximise output Overall leadership of skip and RoRo transport operations Driver management, engagement, and performance Route planning, optimisation, and operational execution Compliance management, including audits, inspections, and incident investigations Financial performance, cost control, and reporting Fleet management and coordination with maintenance teams Customer service delivery and issue resolution KPI monitoring, reporting, and continuous improvement initiatives Risk management and operational resilienceExperience and Skills Proven experience in waste management (skip/Roro is highly desirable) - essential Transport Manager CPC and willingness to be named on the Operator’s License – essential Full UK driving license - essential Strong leadership experience managing operational teams in fast-paced environments Ability to positively shape team behaviours and performance Demonstrable experience in managing budgets and delivering against P&L targets Solid understanding of transport legislation, WTD, compliance and Health and Safety requirements Strong commercial awareness with a focus on cost control and profitability Effective communicator with the ability to influence and engage stakeholders at all levels Additional qualifications (e.g. IOSH, First Aid, ADR awareness) - desirable We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Technical Paraplanner Leeds City Centre c.£50,000 per annum, plus excellent annual bonus and company benefits Reward Recruitment Limited are working closely with probably one of the most highly regarded Financial Planning firm in the UK, based in Leeds City Centre.They specialise in providing UHNW advice to private clients and are currently looking to recruit an industry experienced Technical Paraplanner into their expanding adviser support team. This is a perfect career opportunity for someone who holds strong experience in high-value private client advice, wishing to take on a technically challenging, highly analytical paraplanning remit. The Role: A focused paraplanning role working alongside two high performing Chartered Financial Planners in a technical support capacity. Duties include: Produce accurate, compliant client reports within agreed timescales and assist in the production of client portfolio reviews. Provide response to client technical queries. Produce client cash flow models. Assist with updating with the firms preferred provider panels - This will involve the ongoing monitoring of recommended structures and providers. Together with other members of the Technical Unit, update standard report/RWLs, standard paragraphs and tools for all areas of advice. Assist in the training to other members of staff on all areas of advice Produce technical bulletins to be sent to clients and introducers when appropriate. The Person: You will come from a wealth management background and hold 5+ years hands-on, practical experience of supporting financial advisers/planners from a research and suitability report writing perspective. Ideally Chartered qualified, but a minimum of Level 4 Diploma qualified and progressing towards Chartered status. To Apply: Please send your CV immediately to Stuart at Reward Recruitment Limited or contact him on 07747 782934 for an open conversation in relation to this or other similar roles. TPBN1_UKTJ

Axon Moore are delighted to be supporting a leading, people‑focused accountancy group who is seeking an experienced Tax Manager to join its growing team in Leeds. This firm is known for putting its people first, celebrating individuality, and creating an environment where everyone can thrive. As the business continues to expand, its commitment to supporting and developing its team remains at the centre of everything it does. The Role This is a key position within a dynamic and collaborative tax function. You’ll work closely with senior colleagues to deliver high‑quality advice and oversee compliance for a diverse portfolio of clients. The work is fast‑paced, varied and rewarding, offering the chance to make a real impact while progressing your career within a modern, forward‑thinking firm. You will: Partner with the Group Tax team to support a portfolio of larger and more complex compliance clients. Deliver advisory work to business owners, including tax planning, business acquisitions and disposals, property transactions, inheritance tax and estate planning. Manage HMRC enquiries and investigations, including report writing, financial analysis and technical research. Act as a technical resource for colleagues across the wider group. Support the development, training and mentoring of junior team members. About You You’ll be someone who thrives in a collaborative, progressive environment and enjoys building strong relationships with clients and colleagues. You will bring: ACCA/ACA/CTA qualification with ideally 3+ years PQE in tax practice. Strong experience advising OMBs across corporation tax, income tax and capital gains tax. Exposure to VAT issues (advantageous but not essential). A proactive, solutions‑focused mindset and confidence working on both complex and straightforward tasks. Excellent communication skills and a desire to achieve great things as part of a supportive team

A growing professional services company is seeking an experienced Head of Financial Planning & Analysis to lead and develop its FP&A function and play a key role in supporting strategic decision-making at executive board level. This is a senior leadership role (3 days WFH) responsible for evolving the existing FP&A capability into a forward-looking, insight-driven function that delivers meaningful analysis, robust forecasting, and high-quality reporting to executive leadership and the Board. The successful candidate will have a strong track record of delivering strategic financial insight at executive and board level and will understand the expectations placed on a modern FP&A function in a commercially focused organisation. The Role Reporting to the Finance Director, the Head of FP&A will be responsible for driving financial insight, strengthening performance reporting, and ensuring the organisation’s leadership team has the data and analysis required to make informed strategic decisions. Key responsibilities include: Finance & Business Strategy Support the Finance Director in communicating financial strategy and recommended actions to senior leadership and the Board. Contribute to the development of the organisation’s five-year business plan and long-term financial strategy. Develop meaningful financial KPIs to measure business performance and the success of strategic initiatives. Analyse competitor and market financial information to provide insight that supports strategic decision-making. Lead commercial pricing discussions for new opportunities, including developing standard cost and pricing models. Business Performance Reporting Monitor performance against key targets and deliver clear, corporate-level management information to senior management and the Board. Ensure routine management reporting is produced on time, is accurate, and reflects agreed data from key stakeholders. Provide clear financial reporting that highlights trends, key risks, opportunities, and strategic implications. Build strong relationships across the organisation Support the Finance Director in preparing board reports and presentations on financial performance and strategic developments. Forecasting, Cash Flow & Financial Modelling Develop and maintain a robust planning and analysis framework to support goal setting and performance measurement across the business. Project manage end-to-end forecasting processes, including timelines, communication and data requirements. Produce regular financial forecasts to support business partners, senior management and the Board. Use modelling and trend analysis to inform decision-making and communicate insights across the organisation. Ensure the integrity of financial models through appropriate controls, documentation and testing. Work closely with the MI and technology teams to enhance financial modelling and data analysis capabilities. Prepare high-quality reports and presentations summarising financial forecasts and strategic insights for executive stakeholders. Team Leadership Lead and develop the FP&A team, including recruitment, development, performance management and task allocation. Contribute to departmental planning and priorities. Engage with senior leadership across the organisation. The successful candidate will be a commercially minded finance leader with strong analytical capability and proven experience supporting executive decision-making. If you are interested in this Head of FP&A opportunity or would like any further information, please do not hesitate to contact Richard Warwick at IPS Finance. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities

Finance Controller I'm working with my Leeds based client who is looking for Finance Controller to join their Family business who will form part of the Senior Management Team ideally with an immediate start The Role The position is for a small to medium business who work within the construction sector providing, supplying and the installation of products. The role involves general bookkeeping tasks such as sales / purchase leger management, bank reconciliations etc. along with credit control and monthly payroll. The role also involves working closely with other office staff and management to assist with financial planning and actively contribute to the development of a dynamic and evolving business. This role offers an excellent and unique opportunity for an individual with accounts and bookkeeping experience to develop their skills and be part of an exciting and progressive business. Key responsibilities Accounting Operate all bookkeeping and accounting systems primarily using Sage and Microsoft software. Preparing/issuing monthly statements for customers Full credit control and management Processing purchase orders and managing supplier payments Managing CIS deductions and payments Checking company bank statements and bank reconciliation Managing monthly payroll runs including the submission of all PAYE returns & payments Completing and submitting VAT returns Invoice and cash flow projections Assisting with business development and promoting efficiency Processing month end reconciliations and closedown Office Managing company vehicle accounts and payments such as leases and renewals, breakdown and recovery insurance, and MOT, tax and vehicle insurance. Managing company energy supplier payments and assisting with renewals Managing company telecommunication accounts and payments and assisting with renewals Managing accounts and payments for company accreditations, insurances and trade schemes Monitoring and managing accounts and payments for ongoing marketing platforms such as Google accounts and magazine advertising Qualifications, skills and attributes Essential Full accounts experience Great credit control experience Excellent working knowledge of Sage accounts and payroll software Good working knowledge of Microsoft Office software Experience in a similar role within a Finance Department Desirable ICB or AAT Qualified or Part Qualified Knowledge and experience of the construction industry Salary If the position was offered at a full-time basis Monday to Friday(40 hours per week) the annual salary would be between £32,000 - £38,000 per annum based upon experience. TPBN1_UKTJ

What You'll Be Doing Deliver structured onboarding for new HGV Drivers. Assess new drivers ability, safety standards, customer interaction, and delivery procedures. Provide clear feedback to Store and Regional Management. Act as the first point of contact for driver queries and operational support. Coach drivers to improve safety, efficiency, customer service, and bonus performance. Deliver ad-hoc training or refresher sessions (e.g., loading, route planning, customer service). Share best practice and encourage continuous improvement. Work closely with Regional and Transport teams to identify training needs. Provide relief HGV driving support across the region as required. Offer flexibility to support stores outside the home location when needed. Ensure full compliance with company policies and legal driving regulations. Maintain accurate records, both manual and digital. Support investigations into delivery issues or customer feedback where helpful. Promote strong security awareness, shrinkage control, and operational discipline. You must have an up-to-date Cat C Driving licence The working hours for this role are 45 per week Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount • Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme, • Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave, • Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay, • Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast, • Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development, • Learn, grow, and take your career to the next level. Refer a Friend Bonus, • Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme, • We match every 1% above the statutory 5% that you contribute. EarlyPay, • Access your earned wages before payday when you need them. Profit-Based Bonus Scheme, • We work hard and celebrate success with yearly bonuses. Performance Based Bonus Scheme, • Earn up to £150 a month based on your personal performance. ShareSave Scheme, • Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts, • Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan, • We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme, • Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance, • Protection for your loved ones should the unexpected happen. Gym Discounts, • Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme, • Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier! About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do! We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely. TPBN1_UKTJ

Demand Planning Manager - Future Operations Leader Are you an ambitious professional looking to accelerate your career in operations? Do you want a role where your analytical thinking, commercial awareness and leadership potential can directly influence business performance - while opening the door to future Operations Management opportunities? Our client is a global leader in professional garment and linen rental services, operating at the forefront of the circular economy. With 80% of group revenue driven by textile solutions and annual investments of several hundred million pounds, optimising cost, quality and customer value is a strategic priority across the Group and within the UK business. As part of their succession planning and growth strategy, the business is actively seeking high-potential, career-driven individuals who want to grow into senior operational leadership roles. This position is designed to provide the commercial exposure, operational insight and strategic responsibility needed to build a long-term leadership career. The Opportunity As Demand Planning Manager, you will take ownership of linen management at site level - ensuring customer product availability while carefully controlling textile investment and delivering measurable financial performance. Working at the intersection of operations, commercial teams and customer services, you will become the site's centre of expertise for textile configuration, demand planning and utilisation strategy. This role provides deep operational exposure, giving you the opportunity to understand how a large-scale service operation performs end-to-end - from customer demand forecasting to cost optimisation, operational processes and continuous improvement. For ambitious individuals with leadership aspirations, this role offers an ideal stepping stone into Operations Management. Key Responsibilities · Own and manage linen demand forecasting to ensure optimal customer service levels and stock availability · Identify risks, trends and opportunities within textile utilisation and agree proactive action plans · Ensure customers are configured on the correct service models and replenishment levels · Partner closely with site Operations teams to optimise textile lifecycle management, including compliant rewash and rag-out processes · Manage and monitor the financial performance of the linen pool against site budgets · Deliver weekly, monthly and quarterly performance reporting, providing clear commercial insight to site leadership · Act as the site's centre of knowledge for textile configuration and customer setup within business systems · Collaborate with Account Management and Customer Services to optimise customer outcomes · Drive continuous improvement initiatives to maximise textile utilisation and operational efficiency · Support the site leadership team with data-driven operational decision making About You We're looking for individuals who combine analytical capability with leadership potential and who are motivated by building a long-term career in operational leadership. You will ideally bring: · Strong analytical and problem-solving skills, with the ability to turn data into actionable insight · Commercial awareness and experience managing or influencing budgets · Confidence working cross-functionally with operational and commercial teams · A proactive, improvement-focused mindset · Strong organisational skills and attention to detail · Excellent communication and stakeholder engagement skills · Strong IT capability (MS Office and ERP systems) · Degree educated or equivalent experience within a customer-focused service environment · Exposure to continuous improvement or operational optimisation is advantageous Most importantly, you will be ambitious, curious about operations and motivated to grow into a leadership role. Career Development & Progression This role is part of a long-term talent pipeline into Operations Management. Successful individuals will benefit from: · Exposure to senior operational leadership · Involvement in strategic site performance initiatives · Development of commercial and operational management skills · Opportunities to progress into Operations Manager and senior leadership roles The organisation is committed to developing future leaders from within, making this an excellent opportunity for individuals seeking a clear and structured career path. What's on Offer · A strategically important role within a growing international organisation · Exposure to large-scale operational decision making · High visibility across operations, commercial and leadership teams · The opportunity to directly influence cost, quality and customer value · A collaborative, supportive and people-focused culture · Clear progression opportunities into Operations Management If you are commercially sharp, operationally curious and motivated by building a leadership career within a fast-paced, operational environment, we would love to hear from you. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Leadership Role | High-Impact Position | Real Career Progression Are you a high-performing Transport Manager who thrives on responsibility, leadership and delivering operational excellence? Do you want to join a growing international organisation where your ideas, leadership and ambition can genuinely shape the future of the operation? If you are a results-driven, customer-focused and commercially aware transport professional, this could be the opportunity you've been waiting for. The position is based in Wakefield. The Opportunity A highly successful and growing international organisation is looking to appoint a CPC qualified Transport Manager to take ownership of a key transport operation. This is not simply a compliance role. This is a leadership opportunity where you will drive performance, develop teams and continuously improve operational standards across the business. You will play a pivotal role in ensuring the site operates safely, efficiently and commercially while delivering exceptional service to customers. For the right individual, this role offers a fantastic platform to accelerate your career within a business that invests heavily in its people and leadership talent. About the Business Our client is part of a dynamic and financially secure international organisation operating at the forefront of the UK service sector. Every day the business supports organisations that impact the lives of millions of people across the UK, delivering essential services with a relentless focus on quality and customer experience. The company also holds Gold EcoVadis status, placing it among the top 5% of over 125,000 companies globally for sustainability and responsible business practices. People are at the heart of everything they do, and they are committed to building an environment where talented individuals can develop, grow and succeed. The Role As Transport Manager, you will take full responsibility for leading the transport operation and ensuring it runs safely, efficiently and profitably. Key areas of focus include: · Leading and developing a high-performing transport team · Ensuring full compliance with transport legislation and operational standards · Driving operational efficiency and continuous improvement · Delivering exceptional levels of customer service · Managing resources, planning and fleet performance · Supporting commercial objectives and financial performance · Creating a positive and high-accountability team culture This is a high-visibility leadership role where your ability to inspire, organise and drive results will make a real difference. Who We Are Looking For We are looking for a motivated and ambitious Transport Manager who wants to take ownership and make an impact. You will bring: · A CPC Transport Manager qualification · Strong experience managing transport operations · A passion for operational excellence and customer service · Proven leadership and team development skills · Commercial awareness and strong decision-making ability · A proactive mindset and a drive to continuously improve performance Experience managing budgets or P&L responsibility would be beneficial, along with Health & Safety qualifications such as NEBOSH or IOSH. Why This Role Stands Out This is a rare opportunity to join a highly respected organisation that truly invests in its people. You will benefit from: · Being part of a successful international group · A people-first culture where leadership is valued · Genuine career progression opportunities · The chance to lead, innovate and shape the operation · Working within a business committed to sustainability and long-term growth Ready for the Next Step? If you are an ambitious Transport Manager who thrives on leadership, operational excellence and delivering results, we would love to hear from you. Take the next step in your career and join a business where your contribution will be recognised and your potential fully realised. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Axon Moore are supporting a high-growth and fast paced business in the appointment of an Interim Finance Business Partner based at their Head Office in Leeds. The successful candidate will operate in a highly visible and influential role, working closely with the CFO, and wider Executive Team to drive the commercial finance agenda and support strategic decision-making across the business. The key roles and responsibilities for this person will include: Business partnering with members of the Executive Team, providing insight and challenge to support key decisions Leading the delivery of a company-wide data analytics solution Ownership of budgeting processes and both short-term and long-term forecasting, including building robust financial models to support business growth Responsibility for short-term 13-week rolling cash flow forecasting Supporting with the development of reporting and KPIs Reviewing monthly P&Ls, profitability and margins, with clear recommendations for performance improvement Providing meaningful and insightful MI to support decision-making and drive business performance Supporting investment appraisals, ROI analysis and Capex planning The ideal candidate requirements for this role will include the following: Professionally qualified (ACA / ACCA / CIMA) Proven experience in a business partnering role with senior stakeholders Strong analytical capability with the ability to interpret complex financial data Advanced Excel skills and strong financial modelling experience This is an excellent opportunity for a driven and commercially focused finance professional to make a significant impact within a dynamic business environment. If you feel you have the required skills and experience for this role, please apply ASAP

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for an Operational Resilience & Business Continuity Manager to join us for a 3 month FTC. Day to Day You'll Be: Developing and leading Operational Resilience & Business Continuity (OR&BC) across the UK business, providing clear strategic direction. Driving forward the Operational Resilience change agenda working closely with key partners across the business to deliver improvements, reduce operational risk and ensure compliance with the regulatory expectations and policies regarding Operational Resilience. Facilitating the mapping of important business services to ensure that important business services are aligned with the business strategy and mapped to its core processes, vendors and IT systems. Scenario building and analysis: maintaining the scenario library and building new severe but plausible scenarios to facilitate stress testing exercises. Planning, coordinating and leading scenario and impact tolerance testing exercises across various service lines, capturing output, generating management reports and obtaining approvals through governance forums. Essential Skills & Experience: Significant experience implementing an enterprise-wide Operational Resilience and Business Continuity capability, identifying metrics and KPIs necessary for reporting and monitoring across the business and 3rd parties within a financial services or regulated environment. Knowledge and experience of FCA requirements relating to Operational Resilience. Proactive, well-organised, detail-focused and results-oriented, with the ability to lead and participate in multiple projects simultaneously. Specific knowledge and experience of ISO 22301. Desirable Skills & Experience: Understanding of Credit Reference Agencies. Blend of business/operational, risk and technology backgrounds. A solid understanding of resilience across business operations, people, property, cyber/technology and 3rd-party/supplier disciplines - ideally within the Financial Services industry. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process : Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Job Title Advisor, Business Continuity

Head of Operations Red Recruitment are recruiting for an experienced and results-driven Head of Operations for our client to lead their contact centre function. This role is vital in ensuring exceptional customer experience, operational efficiency, and service delivery across all customer channels. The successful candidate will bring strong leadership, a data-driven mindset, and a proven ability to maximise performance in a fast-paced contact centre environment. The salary for the role is up to £80,000 Per Annum with fantastic company benefits. Benefits and Package for a Head of Operations: Salary: Up to £80,000 per annum Hours: Monday - Friday, hours between 8am - 6pm Contract type: Permanent Location: Leeds Free parking Health and wellbeing programme Bonus scheme (monthly bonus) Overtime availability Internal recognition schemes with financial award Pension scheme 33 days annual leave (including bank holidays and your birthday) Support and training provided Career progression opportunitiesKey Responsibilities of a Head of Operations Lead and oversee all contact centre operations, ensuring high levels of customer satisfaction and service delivery Develop and implement operational strategies to improve performance, efficiency, and scalability Manage KPIs such as service levels, call handling times, customer satisfaction (CSAT), and first contact resolution Drive continuous improvement initiatives to enhance processes, systems, and customer journeys Oversee workforce planning, forecasting, and resource management to meet demand Collaborate with quality assurance and training teams to maintain high service standards Analyse performance data and produce reports to inform strategic decisions Ensure compliance with regulatory requirements and internal policies Lead, coach, and develop team leaders and managers, fostering a high-performance culture Manage budgets and identify cost-saving opportunities without compromising service quality Handle escalations and ensure effective resolution of complex customer issues Key Skills and Experience of a Head of Operations Strong leadership and team management experience within a contact centre environment Excellent understanding of contact centre metrics and performance management Proven ability to drive operational improvements and deliver measurable results Strong analytical skills with the ability to interpret data and trends Exceptional communication and stakeholder management skills Experience with workforce management and contact centre technologies (e.g., CRM systems, diallers) Ability to manage change and lead transformation initiatives High level of resilience and ability to perform under pressure If you are interested in this position and have the relevant skills and attributes required, please apply now! Red Recruitment (Agency)