Application Support Team Lead
1 day ago
London
Application Support Team Lead (Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) An excellent opportunity has arisen for a Application Support Team Leadto join a well-established, innovative, growing exchange working with some cutting-edge technologies. My clients culture is one of trust, openness, and excellence. They work in a collaborative style and take collective responsibility for successes and failures. They value high personal integrity, innovative thinking, efficient, reliable performance and spark. Within this role you will join a supportive team, where they aim to recruit the best people from all walks of life and diverse business backgrounds. If these sentiments align with your thinking, then my client could be the ideal place for you to develop your career. Benefits (not exhaustive list) - Application Support Team Lead(Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) Competitive salary 5 days annual leave - not including bank holidays Can opt to join Private Medical insurance scheme Hybrid working Flexible working hours Company pension Group Policies Life Assurance, Income Protection and Critical Illness Discretionary bonus Can opt to join Electric Car Scheme Enhanced Maternity and Paternity Policy Can opt to join Workplace Nursery Scheme Length of service holiday entitlement Job Overview - Application Support Team Lead (Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) The primary responsibilities of the Support Team Lead will be maintaining and running the companies and client exchange platforms. You will be the first point of contact for operational support related to maintaining and running the companies and client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands-on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments. My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties - Application Support Team Lead (Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms Maintain and enhance knowledge base and documentation Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Experience - Application Support Team Lead (Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems. Essential -Application Support Team Lead (Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) Degree level qualification and/or 5 years of experience Proficient with Microsoft Excel and other Microsoft Office products Prior experience in operation or technical support role Ability to troubleshoot across application, network, and infrastructure layers Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience Ability to troubleshoot across application, network, and infrastructure layers Experience with FIX Protocol Strong understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle Ability to write SQL queries and a strong understanding of relational databases Hands-on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting Previous use of GIT version control or similar Team leadership experience within a 24/7 or high-availability technical support environment Desired - Support Team Lead -(Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) Scripting experience e.g. bash/shell, python or similar Experience with Binary Protocols Dashboard creation in Grafana Previous experience with Atlassian product suite Basic networking concepts and troubleshooting TCP/UDP, telnet, IP, Ports etc Skills - Support Team Lead -(Trading, FinTech, Financial Services, FIX Protocol, Linux, Unix, SQL) Effective communicator Attention to detail, numerate, self-motivated Excellent team player, able to work on own initiative Interest in financial markets and the requirements to operate effectively in a highly regulated environment TPBN1_UKTJ