Guest service jobs in Ruislip - Page 2Create job alerts

We are currently recruiting on behalf of a prestigious 5-star hotel and resort for a professional and guest-focused Senior Reservations Agent to join their established Reservations team. Acting as the first point of contact for all booking enquiries, you will play a key role in delivering an exceptional customer experience across a range of services, including guest rooms, dining, golf, and spa packages. This is a fast-paced, customer-facing role where attention to detail and a commitment to service excellence are essential. The Reservations team is made up of knowledgeable and dedicated professionals who provide expert guidance to guests via telephone and email, ensuring each enquiry is handled efficiently and tailored to individual needs. In this role, you will also support both individual and group bookings, working closely with internal departments such as Meetings & Events, Accounts, and Food & Beverage to ensure a seamless customer journey. The successful candidate will have previous experience in a similar reservations role and be confident handling booking administration, including working with third-party booking partners. As a senior team member, you will also provide guidance and support to more junior colleagues. We are looking for someone with a positive and flexible approach, excellent communication skills, and a professional telephone manner, as this is primarily a phone-based role. A strong command of written and spoken English is essential, along with a genuine passion for delivering outstanding guest service. The Opportunity This role is based within a luxury countryside resort set within a large private estate, offering guests a tranquil and high-end escape. The property features premium dining experiences, a wide range of leisure facilities including a golf course, and an award-winning spa and health club. As part of a privately owned group, there is a strong focus on individuality, both for guests and employees, and fostering a supportive team culture. Benefits include: Access to on-site leisure facilities including spa, golf course, and gym Complimentary meals during shifts in the staff canteen Subsidised transport from a nearby town centre Generous discounts on hotel stays for family and friends This is an excellent opportunity for an experienced Reservations professional looking to take the next step in their career within a luxury hospitality environment. TPBN1_UKTJ

We are looking for an exceptional General Manager to lead and support a collection of vibrant hospitality venues in Hammersmith. The successful candidate will be hands-on, highly organised, commercially aware, and passionate about hospitality. You will oversee multiple sites, support senior leadership, and play a key role in maintaining operational excellence across the business. What Were Looking For A proven General Manager with strong multi-site or high-end experience An inspiring leader who can motivate, develop, and retain great teams Exceptional organisational and communication skills Strong financial understanding with proven delivery of KPIs, budgets, and labour controls A natural problem-solver with excellent attention to detail Passion for guest experience and operational excellence Ability to remain calm, energetic, and solutions-focused under pressure A genuine hospitality personality vibrant, charismatic, and people-focused Experience managing busy food-led venues preferred Key Responsibilities Oversee day-to-day operations across multiple sites Lead, coach, and develop management teams Ensure consistently high standards of service, food quality, and presentation Drive sales growth and profitability Manage labour, stock, compliance, and operational controls Deliver and exceed business KPIs Maintain strong team culture and staff engagement Work closely with directors and senior leadership on business performance and strategy What We Offer Competitive salary package Real autonomy and input within a growing hospitality business Supportive senior leadership team Excellent progression opportunities A fast-moving, exciting working environment with ambitious plans ahead If you are an ambitious hospitality professional who loves people, thrives on standards, and knows how to run successful venues with energy and personality, we would love to hear from you. TPBN1_UKCT

Every great cocktail needs the perfect balance, thats where you come in. At Hotel Indigo K West Shepherds Bush , were not just serving drinks, were serving stories, atmosphere, and neighbourhood energy. As our Assistant Bar Manager , youll support the day-to-day running of our bar, helping to lead a talented team, craft unforgettable guest moments, and bring creative flair to the heart of our hotel. So come and join our pre-opening team, as we get ready to open our doors! Whats Our Story? At Hotel Indigo, were all about individuality, in our people, our spaces, and our service. Were infusing West London spirit into every cocktail and conversation. Our bar is more than just a pit stop, its a local favourite and a destination in itself. Heres what you can look forward to as our Assistant Bar Manager: Annual Salary: up to £36,600 (depending on experience) Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation IHG Employee rate across 6000 hotels globally Extensive discounts on our benefits platform Private medical insurance access Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Support the scene : Assist in managing daily bar operations, ensuring service runs smoothly and standards remain sky-high. Lead the shift : Take charge in the absence of the Bar Manager, confidently supervising the team and ensuring an exceptional guest experience. Stay on top of the details : Help manage stock, deliveries, compliance, and cleanliness, keeping everything running behind the scenes. Inspire the team : Mentor the bartenders, help train new starters, and set the tone for a fun, professional, and high-performing bar team. Bring the energy : Support events, promotions, and pop-ups in collaboration with the Marketing and Events teams, helping build buzz around the bar. Whats Your Story? Youre passionate about hospitality, a confident team player, and someone who thrives in a buzzing bar environment. To thrive in this Assistant Bar Manager role, youll ideally have: Experience as a bar supervisor, or assistant bar manager A good eye for service, style, and guest interaction Leadership qualities and the ability to motivate a team Strong understanding of bar operations and stock control Good knowledge of licensing laws, food hygiene, and safety protocols A hands-on approach with a calm, composed presence under pressure A flexible attitude to working evenings, weekends, and events If you're ready to step up and bring your creativity, leadership, and love for mixology to one of West Londons most exciting bar teams, we want to hear your story. Join us as Assistant Bar Manager at Hotel Indigo K West Shepherds Bush , and help us shake up something unforgettable. TPBN1_UKCT

Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherds Bush , we dont stop when the sun goes down, and neither does our commitment to exceptional guest experiences. Were looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine. Whats Our Story? Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesnt skip a beat. Our team makes that magic happen 24/7. As Night Manager, youll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes. Heres what you can look forward to as our Night Manager: Annual salary: £35,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation IHG Employee rate across 6000 hotels globally Extensive discounts on our benefits platform Healthcare cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Night in Your Neighbourhood Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas. Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism. Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance. Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed. Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence. Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty. Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts. You will be required to work a 4 on 4 off shift pattern on 12 hour shifts. Whats Your Story? Youre calm, confident, and solutions-focused; especially when others are sleeping. Youll thrive in this Night Manager role if you bring: Experience in Front Office or Duty Management roles in a hotel environment A natural sense of responsibility, safety, and leadership Strong guest service instincts and problem-solving skills Working knowledge of Opera Cloud (or similar hotel management systems) Familiarity with night audit procedures and financial reporting Excellent communication, organisation, and multitasking skills Understanding of health & safety, fire procedures, and emergency protocols Flexibility to work nights, weekends, and public holidays as part of a rotating roster If youre ready to lead the overnight experience and help our hotel rest easy knowing its in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherds Bush , and be the steady presence that keeps everything on track, even in the quiet hours. All applicants must already have the rights to work in the UK. TPBN1_UKCT

Chef de Partie Watford Luxury Hotel Restaurant Join our exceptional culinary team at a prestigious 5-star hotel in Watford! We're seeking a passionate Chef de Partie to bring creativity and excellence to our award-winning restaurant kitchen. If you're ready to elevate your culinary career in a vibrant, fast-paced environment, this could be your perfect next step. What You'll Be Doing Lead your section with confidence, crafting beautiful dishes that consistently exceed guest expectations Collaborate closely with our Sous Chef and Head Chef to develop exciting menu innovations, daily specials, and seasonal showcases Inspire and develop junior team members through hands-on mentoring and skills training Drive culinary excellence by maintaining impeccable food safety, hygiene, and quality standards Take ownership of inventory management, smart ordering, and our sustainability initiatives to minimize waste Contribute creative ideas for menu development and presentation techniques Ensure smooth service during peak periods while maintaining the highest quality output Who We're Looking For Experienced culinary professional with solid Chef de Partie experience or exceptional Demi Chef de Partie background from quality hotel or restaurant kitchens Creative food enthusiast with genuine passion for working with premium, seasonal ingredients Cool under pressure someone who thrives in our dynamic, high-energy kitchen environment Team player with excellent communication skills and natural leadership abilities Adaptable professional comfortable working varied shifts including evenings, weekends, and special events Quality-focused individual committed to consistent excellence in every dish What We Offer You Competitive salary package plus generous service charge opportunities Complimentary meals during shifts and professional uniform provided Outstanding career development with structured progression pathways and ongoing training Comprehensive benefits package including wellbeing support, staff discounts, and team perks Inspiring work environment as part of our respected culinary brigade in a luxury hotel setting Creative freedom to contribute your ideas and grow your culinary repertoire Professional recognition working alongside industry professionals in an award-winning kitchen Ready to take your culinary career to the next level? We'd love to hear from you! TPBN1_UKCT

Events Sales Manager | Luxury 5 Resort | Hertfordshire | Up to £37,500 OTE | Revolutionise Recruitment is partnering with a prestigious five-star resort to identify an experienced and dynamic Events Sales Manager to join their high-performing commercial team. This is a rare opportunity to represent one of the UKs most exceptional countryside venues, renowned for its world-class facilities, award-winning service and unforgettable guest experiences. Benefits & Perks This role offers an exceptional benefits package designed to reward talent, support wellbeing and recognise loyalty, including: Fair working hours Strong salary package Performance-linked bonuses Free parking Subsidised taxis Shuttle bus service Staff accommodation (if available) Free uniform Meals on duty Free use of gym and spa Discounts on beauty treatments and retail products Nursery & crche discount Free golf for team members Guest golf discount rate Discounted onsite activities Wellbeing support Health, eye and dental care Pension and life assurance Complimentary welcome stay Friends and family rates Annual loyalty stay Employee recognition awards Exclusive discounts across properties Refer-a-friend bonus (£1,500) Holiday top-ups Social activities Festive Christmas gift The Role As Events Sales Manager, you will play a pivotal role in driving event revenue across a diverse portfolio of indoor and outdoor spaces. From high-profile corporate conferences to luxury weddings and private celebrations, you will manage the events diary, respond to enquiries, and convert business in line with pricing strategies and commercial targets. This is a fast-paced, multi-project role requiring exceptional organisation, strong communication skills and a proven background in hospitality sales. You will collaborate closely with internal departments, including chefs, operations, and front and back of house to ensure seamless event delivery and outstanding client satisfaction. Key Responsibilities Manage and convert event enquiries across corporate, leisure and social segments Maximise revenue through strategic diary management and pricing adherence Build and maintain strong client relationships to drive repeat business Work collaboratively with internal teams to ensure operational excellence Oversee multiple events simultaneously with accuracy and efficiency Provide timely reporting and maintain high standards of administration Represent the venue with professionalism and confidence at all times Ideal Candidate Proven experience in hospitality or hotel sales, ideally within events Experience using Delphi is highly desirable. Strong organisational skills with the ability to manage multiple projects Confident communicator with excellent relationship-building abilities Commercially minded with a focus on conversion and revenue growth Reliable, efficient and proactive in a fast-paced environment Experience with Delphi is advantageous Passionate about delivering exceptional guest experiences Only candidates eligible to work in the UK will be considered. Every eligible applicant will receive a response within 14 days of submission. TPBN1_UKCT

Caterplus - More Than a Meal, It's a Community At Prince Michael of Kent Court within Caterplus , we don't just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. What you'll be doing... We are seeking enthusiastic and customer-focused individuals to join our front-of-house team as a Chef on a event by event basis. As a member of the hospitality team, you will be the face of our establishment, delivering exceptional service and ensuring our guests have an outstanding experience. This flexible role is perfect for those who thrive in a dynamic, fast-paced environment and are looking for work that fits around other commitments. Greet and welcome guests, ensuring a friendly and professional atmosphere at all times. Take orders, serve food and beverages, and ensure that guests' needs are met promptly and efficiently. Maintain the cleanliness and presentation of the front-of-house area, including tables, chairs, and service stations. Collaborate effectively with colleagues and back-of-house staff to ensure seamless service. Adhere to health and safety regulations, as well as company policies and procedures. Provide information about menu items and promotions, and suggest options to enhance the guest experience. Working Pattern: As and when required | Shifts between 7:00am - 7:00pm Salary: £14.00 per hour Job ID: 6110 What can you bring? Have excellent communication and interpersonal skills. Are proactive, adaptable, and able to handle high-pressure situations. Have a passion for providing exceptional customer service. Are reliable, punctual, and able to work independently or as part of a team. Have prior experience in hospitality (preferred but not essential). Hold a valid right to work in the UK (or relevant country). Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • because life doesn't run on a 9-5 schedule. Room to grow, • career development and learning opportunities. One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are . We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by s

Welcome and acknowledge guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; speak using clear professional language and respond appropriately to employee concerns. Communicate with appropriate staff when guests wait for an availabl

A prestigious luxury hotel in the United Kingdom is seeking a Guest Relations Executive to provide exceptional service and ensure memorable experiences for guests. Responsibilities include welcoming guests, managing requests and providing insightful information about the hotel and its surroundings.

This role requires a guest-first mindset and previous experience in a hospitality environment.

A leading hotel chain in Greater London is looking for Food and Beverage Assistants to provide exceptional service and create memorable experiences for guests. Join a dynamic team committed to high-quality service.

As a Guest Service Agent, you will serve in the Food & Beverage outlets, providing services for Guests to contribute to an overall exceptional experience to assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is

DHDUR - Housekeeping in the North East of England is looking for dedicated Housekeeping staff to maintain high cleanliness standards across guest rooms and public areas. Responsibilities include cleaning, handling guest requests, and adhering to safety protocols. The ideal candidate has a high schoo

The ideal candidate will work with a team to ensure guest satisfaction, take responsibility for assigned duties, and adhere to all relevant legislation and best practices. Candidates should have strong communication skills and a hands-on approach to work, with a commitment to delivering exceptional

The role involves maintaining cleanliness in public spaces, assisting with linen distribution and guest requests, and supporting room attendants.

The role requires recent restaurant experience, ideally with supervisory skills, and focuses on delivering exceptional guest service. Join a team that values guest experiences and offers progression opportunities in the vibrant hospitality sector. De Vere Beaumont Estate is seeking a Weekend Breakfa

Support Food & Beverage operations during busy service periods, including greeting and seating guests, assisting with service flow, and communicating guest preferences to the team. As a Guest Service Supervisor, you will provide operational leadership during your shift, supporting the Front Office M

Covering all customer service duties at the office, always providing a top experience and service to all clients. Be highly organised, self‑confident, with passion for delivering high standard service and going the extra mile. Ideally have previous experience in customer service in a similar envir

Job Description - Guest Service Agent (Casual) (HOT0CD32). Guest Service Agent (Casual) (HOT0CD32). You will be serving food and drinks demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Informs guests about formalities, any special conditions relating to their stay and the services available. Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest

A well-known food service company in North East England is seeking a Crew Member to join their team. Ideal candidates should possess strong customer service skills and a friendly attitude.

The role emphasizes delivering exceptional customer service and working collaboratively with a diverse team in a supportive environment. Candidates should have a passion for food and drink and a commitment to providing a memorable guest journey.

A luxury home furnishings company is seeking a Housekeeping Support Associate to deliver world-class service while maintaining cleanliness in the Gallery.

Taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. The Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting. We know it takes hundreds of jobs

This role involves delivering excellent service within the hospitality department and supporting guest satisfaction. Ideal candidates should have strong customer service skills, be willing to learn about food and drink offerings, and work collaboratively in a diverse team.

A hospitality company in West London seeks a dynamic Floor Manager to oversee food and beverage operations and maintain service excellence. The ideal candidate should have over 2 years of relevant experience, showcasing strong customer service skills and the ability to thrive in high-pressure enviro

A hotel chain in Greater London is looking for a part-time team member to ensure guests receive exceptional service and to maintain cleanliness in service areas. Responsibilities include communicating with guests, fostering a positive atmosphere, and working collaboratively with the team.

The role involves preparing and serving delicious food and drinks, engaging positively with guests, and maintaining a clean environment. Ideal candidates enjoy teamwork and have a passion for great customer service.

Responsibilities include greeting guests, preparing and serving food and drinks, and maintaining a clean space.

A corporate hospitality company in London is seeking a passionate Hospitality Manager to oversee foodservice operations, ensuring exceptional customer service.

A hospitality company in Greater London is seeking a General Assistant to provide exceptional customer service and support operations in food and beverage service. Responsibilities include serving guests, maintaining cleanliness, and adhering to safety regulations.

A leading valet service provider in the Greater London area is seeking a Valet Attendant to ensure a professional valet experience for hotel guests. Responsibilities include greeting guests, parking vehicles safely, and maintaining operational flow. Ideal candidates possess strong customer service s

The role involves assisting in the daily operations of the Food and Beverage department, including greeting guests, serving food and drinks, and ensuring hygiene standards are upheld.

The role involves ensuring exceptional guest experiences, operational compliance, and team support.

The role involves connecting with diverse guests, ensuring memorable experiences, and managing guest requests with professionalism. A luxury hospitality brand seeks a Guest Relations Executive at its Carlton Tower location in London.

In this role, you will ensure seamless service by delivering dishes and drinks accurately and efficiently while maintaining cleanliness. Join us in creating unforgettable guest experiences.

A global hospitality company in the United Kingdom seeks a Guest Service Agent responsible for delivering outstanding service in food and beverage outlets. You will cater to guests, influencing their first impressions while complying with hotel regulations. The ideal candidate should have experience

A luxury hotel in London seeks a Guest Relations Executive to enhance guest experiences through warmth and hospitality. Responsibilities include welcoming guests, managing requests, and sharing insights about the locale.

In this role, you will be the welcoming face of the hotel, ensuring guests feel at home from check-in.

The role involves overseeing bar service to ensure high-quality beverage experiences, complying with licensing regulations, and training team members. Ideal candidates should have strong leadership and customer service skills, with experience preferably in a supervisory role.

The role involves overseeing daily operations, ensuring guest satisfaction, and collaborating with culinary teams.

A leading hospitality company is seeking a Guest Service Agent (Casual) to join their team at Hilton Garden Inn Silverstone. You will deliver exceptional dining experiences by serving food and beverages while creating memorable moments for guests. The ideal candidate has a friendly and positive atti

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Responsibilities i

Your role involves preparing food, serving customers, and ensuring the restaurant maintains high standards of cleanliness and service.

The role involves providing excellent customer service, serving food and beverages, and maintaining cleanliness in dining areas.

A prestigious cultural institution in Greater London is seeking a Senior Front of House Assistant to enhance visitor engagement and drive commercial success.The role focuses on ensuring a welcoming atmosphere and meeting performance indicators.This position requires weekend work and offers a salary