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Proven experience operating at Head of Finance or equivalent senior level on an interim basis. This role requires an experienced contractor who can take ownership of the finance function, ensure continuity of high-quality reporting, and introduce improvements to systems and processes. An internation

An inclusive and positive working environment is in place with a stunning office environment for an SME; the business wants it's leaders to be visible as you'd expect, so applicants must be within a reasonable commute to the office location for a solid amount of the week accordingly. Sitting as a ke

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and wor

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

Sitting as a key part of the future business leadership, this is a tremendously dynamic and fast paced business but one with a genuine sense of its People and their success; this will really give the successful candidate the chance to own and drive all things Talent & Culture - and bring the fun

The successful candidate will be of graduate calibre and must have gained a minimum of twelve years financial services compliance experience, with a good knowledge of the relevant UK Compliance and AML rules and regulations applicable to a UK Banking business. Exclusive: Head of Compliance & MLRO ��

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. Develop and deliv

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. You can work with customers to deliver excepti

Martis Search are exclusively mandated by a London based Asset Management firm to hire an experienced “Head of Operations” with strong working knowledge of Enfusion OMS. Head of Operations – Enfusion OMS experience (Asset Management). This is a broad, front-to-back middle office role within a

HEAD OF COMPLIANCE & MLRO – LARGE INTERNATIONAL FIRM COMPLIANCE & PREVIOUS SMF 16 WITH STAFF MGT EXPERIENCE REQUIRED. Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. Role is hybrid 50%, mainly in the central Lond

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. RequirementsExperience and technical skills<

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

Experience owning SLAs, incident management and customer governance. We are looking for a Head of Support to make this a reality. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do.

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. On top of your annual base salary, you are offered to be part of an Employee Share Plan. Founded in 2004, Planday is headquartered in Copenhagen, D

Finatal is seeking a Head of Customer Insights in Greater London to develop a best-in-class customer insights and analytics capability. This role requires over 8 years of relevant experience, focusing on acquisition and retention across a multi-site environment. Candidates should possess a strong co

The successful candidate will be of graduate calibre and must have gained a minimum of twelve years financial services compliance experience, with a good knowledge of the relevant UK Compliance and AML rules and regulations applicable to a UK Banking business. Act as the Data Protection Officer (DPO

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The ideal candidate possesses proven experience in leading customer success or account management within a SaaS environment and has a strong commercial mindset. The package includes

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Cross�

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles. We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile.

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. The ideal candidate brings over 8 years of marketing experience, particularly in B2B SaaS, and excels in building community initiatives. You will lead

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

You will lead operational teams to drive performance in customer experience, compliance, and property management. Ideal candidates should have extensive experience in residential property management and operational leadership.

A leading producer of personalised printed products is looking for a passionate and confident Prepress software talent to manage delivery of consistent colour and quality print files to print partners all around the world. Candidates must have a minimum of 3‑5 years’ relevant work experience wit

The London Borough of Merton is seeking to recruit two permanent Customer Experience Officers for their libraries. The role involves delivering excellent customer service and interacting with a variety of customers, including children and young people, in a welcoming manner. Strong communication ski

JLL in Greater London is looking for a Head of Clients to manage and lead its Client Service team within the Bewonder* team. With a strong focus on communication and collaboration, this role demands an experienced professional with over 8 years in client management and a proven track record in agenc

We are seeking an exceptional Head of Customer Experience to lead and shape the end‑to‑end customer journey across Fortius. Take an innovative approach to service development, maximising digitalisation to enhance customer experience. This is a senior, hands‑on role with accountability for deli

As a Customer Experience Officer, you will deliver excellent customer service and maintain the high standards expected across our services. The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit two permanent Customer Experience Officers for their libraries.

Professional demeanor: You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience. As part of our Operations team, you will provide an exceptional, seamless experience for our clients and their

Preply is seeking a Head of Product Marketing to connect brand with product innovation, driving growth across global markets. Ideal candidates will have over 10 years of experience in product marketing, with a strong focus on strategy and analytics. Responsibilities include shaping product positioni

RELX is seeking a Head of Platform to lead the delivery and evolution of its internal developer platform, which is crucial for engineering transformation. The ideal candidate will have over 15 years of experience in platform or infrastructure engineering and a proven track record in driving cultural

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in managing store profitability, and the ability to develop high-performing teams. This full-time position offers a salary of £72,252 and includes various