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As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A prominent cultural organization is seeking an inspirational Head of Visitor Experience to lead a dynamic team at Tower Bridge. This position offers a hybrid work model and a salary range of £68,300-£77,400 based on experience. This role involves enhancing how millions experience this iconic land

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

A national professional membership organization is seeking a Head of Member Experience to shape the future of their member offer. This senior role includes leading a full review of the member value proposition and working closely with the leadership team. The ideal candidate should have experience i

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy. The ideal candidate has proven ex

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well‑loved but legacy experience into a product customers actually rely on

The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is

A global real estate development group is seeking a Global Head of Guest Experience to enhance luxury hospitality across international properties. Ideal candidates will have over 5 years of leadership experience in hotel operations, a strong grasp of luxury service expectations, and the ability to i

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Provide leadership of customer experience within Pinnacle Homes; devise and deliver a customer

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. Job Title: Head of Student Experience. Salary: Up to £55,000 (dependent on experience).

A leading technology services firm in Greater London is seeking a Head of Experience Design.

You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce churn. Have managed a remote team of Customer Success Managers or similar. A remote team of Customer Success Managers - coaching, developing, and holding the bar high.

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Build strong relationships with customer counterparts, leading the management of external customer

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A leading global sports streaming service is seeking a Head of Property & Facilities to enhance their workplace strategy. You will manage the global property portfolio, ensuring compliance with regulations and creating attractive office environments. The ideal candidate will have extensive experienc

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. This role offers a unique opportunity to shape a best-in-class operations function in a luxury business. A leading fragrance house in Greater L

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

This role offers competitive benefits including up to 28 days of holiday and various health perks, creating a fulfilling work environment where personal expression is encouraged. A leading hospitality group in Greater London is seeking a Head Housekeeper to manage the housekeeping department. The id

You will lead a team, drive commercial activity, and ensure delivery of high standards in alignment with the venue’s values. The role requires strong leadership skills, a solid understanding of food and beverage operations, and financial management capabilities. The position offers a full-time con

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Strong experience owning revenue growth within existing accounts in a SaaS or subscription business.

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

Partner with People COEs, Digital Experience, Performance, Workplace Experience, and Corporate IT to embed People Experience into the flow of work. Sitting at the intersection of People COEs, Digital Employee Experience, Performance, Learning, and Corporate IT, this team provides the horizontal inte

This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. Ideal candidates will have 5+ years of relevant experience in a B2B SaaS context, alongside robust team leadership skills. The company fosters a collaborative environment, va

A leading hospitality group is seeking a Cluster Head of Operations to oversee operations across several departments and ensure exceptional guest experiences. The ideal candidate will bring experience in high occupancy hotel environments, effective team leadership skills, and a proven track record o

HEAD OF COMPLIANCE – COMPLIANCE EXPERIENCE FROM AN ACCOUNTANCY FIRM OR CHARTERED ACCOUNTANT WITH COMPLIANCE EXPERIENCE FROM ANY PROFESSIONAL SERVICES FIRM REQUIRED. Our client, an expanding firm of Chartered Accountants, seeks a new Head of Compliance. You should be a qualified Accountant with pre

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

A premium retail brand based in Greater London is seeking a Head of Digital to unify digital, marketing, and trading leadership. Candidates should have strong digital leadership experience and a proven record of online growth in a premium or luxury context.

A leading housing service provider is looking for a Head of Customer Experience to lead their Homes business. The role requires a proven leader with deep housing knowledge and experience building functions from the ground up, ensuring excellence in customer service. You will develop and direct custo

A high-growth startup in London is seeking a Head of Customer Success to build the Customer Success function from the ground up. The ideal candidate has over 5 years of experience in Customer Success and a technical background, particularly in API integrations. This role offers a unique opportunity

A leading media and entertainment brand is looking for a Head of Design to craft world-class customer journeys and build a thriving design team. This role involves leading a multi-disciplinary design team, collaborating with various stakeholders to innovate digital experiences on platforms such as S

A leading experiential events agency in London is seeking a Head of Live to lead and evolve their live and experiential function. Flexibility in working hours and a commitment to inclusivity are key components of the work environment.

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

A progressive higher education provider in London seeks a Head of Student Experience to lead and enhance the entire student journey from enrollment to graduation. Ideal candidates will have significant experience in student services within UK higher education, a strong knowledge of regulatory framew

The ideal candidate will have 2-3 years of managerial experience, preferably in the hospitality sector, with extensive knowledge of cleaning techniques and safety procedures. A leading cruise line company is seeking a Housekeeping Manager to ensure high cleanliness standards and exceptional guest ex

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people‑leadership skills, with experience leading and managing teams of people demonstra

As Head of Guest Experience & Events you will have overall responsibility for the delivery of exceptional visitor experience and events across a prestigious portfolio of corporate buildings. Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience. With the p

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading hospitality service provider in the United Kingdom is seeking a Head of Hospitality to lead operations in premium areas at Manchester United. This pivotal role involves planning and delivering exceptional food and guest experiences during events. The ideal candidate will have strong operat

Proven experience leading ecommerce product and experience in a premium retail or DTC environment * Strong track record of delivering measurable improvements in conversion, AOV and customer engagement. Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our b

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze