Head of customer experience jobs in Hereford - Page 3Create job alerts

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

Key skills include analytical thinking, qualitative and quantitative data experience, and strong project management skills. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions. A leading media company in the UK is seeking a Custom

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. Tower Bridge - Head of Visitor Experience.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The ideal candidat

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Proficient with Salesforce (or similar CRM), CPQ, and customer success platforms (e. B2B SaaS or software, including 6+ years leading customer success, account management, or renewals teams.

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Reporting to our VP of Customer Success. We are looking for a Head of Support to make this a reality. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do.

A health insurance provider is seeking a Director of Customer Services Transformation to enhance operations and drive customer satisfaction. Candidates should have a strong background in leading transformations in regulated sectors and expertise in customer journey optimization.

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or trans

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. Nurtur is a diverse group of SaaS software brands focused on generating revenue, d

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

Ideal candidates will have relevant managerial experience in the hotel sector, strong leadership and communication skills, and a commitment to high customer service standards. A leading hospitality brand in the UK is seeking a Head Housekeeper to oversee housekeeping operations at Hilton York Hotel.

This remote position requires over 10 years of experience in instructional design and learning development, emphasizing collaboration, leadership, and data-driven decision-making. The role involves leveraging cutting-edge technologies and methodologies to enhance learning experiences while promoting

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower B

You will lead the transformation of IWPB’s customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainabl

We are looking for a Head of Experience Design to join On's newly formed AI Lab. You will be part of a small cross-functional team of senior strategic practitioners, including creative technology, engineering, product management, design and research. We offer a dynamic, challenging and sportive envi

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

A prestigious university in the UK is seeking a Head of Donor Relations to lead a sector-leading stewardship and donor experience program. This full-time role offers a hybrid working arrangement with a contract focused on community engagement and fundraising leadership. This role requires significan

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The ideal candidate will be a transformation-focused leader with proven SaaS experience. The position offers hybrid working options and a competitive b

The Director of Customer Experience will lead the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. Work closely with the CCO to embed customer experience as a core pillar of UBTC’s commercial strategy, lin

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

HEAD OF COMPLIANCE – LARGE FIRM COMPLIANCE & STAFF MGT EXPERIENCE (WITH PENSION & RETAIL INVESTMENT COMPLIANCE KNOWLEDGE) REQUIRED. Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. Role is hybrid 50%, mainly in th

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience. Candidates should have relevant experience in leadership within student services, de

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. Building specialist teams: Customer s

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Stay ahead of regulatory, privacy, and payment

A global real estate services leader is seeking a Workplace Experience Lead to manage the delivery of exceptional services across its flagship UK headquarters. A competitive benefits package is offered along with the opportunity for professional development. The ideal candidate will have at least 10

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

A prominent cultural organization is seeking an inspirational Head of Visitor Experience to lead a dynamic team at Tower Bridge. This position offers a hybrid work model and a salary range of £68,300-£77,400 based on experience. This role involves enhancing how millions experience this iconic land

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. The position offers a 2-year fixed-term contract with potential for extension. Ideal candidates have a degree or equivalent experienc

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

A dynamic fintech platform is looking for a Head of Property Moving Assistants to lead a team responsible for delivering a seamless homebuying experience. The ideal candidate will have experience in customer operations, preferably in property or financial services.

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available). Yo

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. We are committed to

A local government authority in England seeks a Director of Environment & Leisure to lead services pivotal to the experience of Brighton & Hove. This is an opportunity to shape the future of essential community services in a vibrant city.