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A major utility provider in Greater Manchester is seeking a Head of Connections Quotations to lead customer-driven quotations and support growth ambitions. Experience in customer-facing leadership and a commitment to regulatory compliance are essential. This role includes a favorable salary package,

A retail company specializing in fragrances is seeking a new Head of Customer Satisfaction.This role is crucial for driving improvements in customer satisfaction and handling customer-facing transformation programs.You will work closely with operational teams to enhance the customer experience throu

The Head of Regional Commercial Excellence leads efforts in commercial training, sales coordination, contract management, SFDC, customer experience, and tender support for the region. Head of Regional Commercial Excellence, EMEA. Head of Regional Commercial Excellence, EMEA.

A leading recruitment consultancy is seeking a Head of Customer Relationship Management based in Manchester. The ideal candidate has team management experience and excellent communication skills. This newly created role involves overseeing the customer relationship function, coaching and developing

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 2nd February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project. This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team. Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills: Excellent verbal and written communication skills. Proficient with basic computer skills and MS Office. Strong organisational skills and attention to detail. Ability to work independently and as part of a team. Passionate : Enjoy working part of a team Customer service : Provide reliable service to customers Ownership : Working in a fast-paced environment and taking ownership of challenging situations What We Offer £13.18 an hour working 9am-5pm Monday to Friday (35 hours per week) A full-time office-based role in a dynamic housing environment An opportunity to work on a key project with potential for extension beyond the 2 months Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Field Representative Manchester Salary- £27,550 plus commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities • Conduct pre-disconnection visits and meter inspections., • Perform customer vulnerability assessments and safety checks., • Negotiate and facilitate payment solutions., • Attend Magistrates Court to obtain and execute Rights of Entry Warrants., • Oversee utility isolations and liaise with engineers and locksmiths., • Ensure compliance with regulatory and industry standards., • Maintain accurate and up-to-date records of all site visits., • Provide high-quality service and effective conflict resolution. Requirements • Strong interpersonal and communication skills., • Experience in debt negotiation, collections, or customer service (desirable but not essential)., • Self-motivated, proactive, and capable of working independently., • Ability to work in a fast-paced environment with deadlines and targets., • Basic IT proficiency and report-writing skills., • Flexibility with working hours. Whats on Offer • Competitive salary plus performance-based incentives., • Company vehicle provided (including private use, with tracker)., • Comprehensive training at the head office., • The chance to work remotely from home with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team

Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Customer Support Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Customer Support Advisor? Providing first-line support to branches and internal teams across the UK Handling a wide variety of queries - from system access to process guidance Logging and tracking queries through to full resolution Communicating clearly and calmly with staff at all levels Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! Excellent communication and customer service skills Confident, calm, and professional when dealing with queries Strong attention to detail and a can-do attitude Able to take ownership and follow issues through to completion Keen to learn new systems and processes What will you get in return for your work as a Customer Support Advisor? £26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts 25 days holidays (+ bank holidays) Free on-site lunch served daily in the staff canteen Free Parking Pension Scheme Summer BBQ, Christmas party, and long-service rewards Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database

We’re hiring a Service Manager to head up our clients UK & Ireland territory—driving service excellence, aftermarket growth, and customer satisfaction across a premium portfolio of automated manufacturing systems for range of Aerospace and defence manufacturers You will be responsible for management of a service team (4 Engineers) and drive continued service sales to maintain client relation and increase workflow. The successful candidate will have a demonstrable technical background working within a Service Management role ideally within an automation / Machine tool based environment. Knowledge of CNC Machine tools, Beckhoff / Siemens PLCS and FANUC/Kuka/ ABB Robotics would be highly advantageous. This role will be based remotely in the UK with travel to client sites as required The role will cover sites mainly in the Midlands / NW but also some across the UK so a willingness to travel is required. Role Description * Leading and developing a territory-wide service team focused on CNC machinery, robotics, and automated systems * Driving proactive account management and long-term service agreements * Promoting aftermarket products to optimise machine uptime and lifecycle performance * Coordinating service operations and ensuring delivery is on time, on budget, and compliant * Collaborating with global back-office and sales teams to maximise territory potential * Reporting directly to the Head of Services RoE and contributing to global service strategy Skills and Qualifications * Demonstrable experience working within a service management role in a fast paced environment * Candidates must be qualified in a suitable engineering discipline * Strong commercial awareness * Working knowledge of PLC’s ( Beckhoff / Siemens ) is advantageous * Good working knowledge of Robotics ( ABB/ Fanuc/ Kuka Advantageous) - Desirable * Strong customer service mind set * Willing to travel as required to sites in the UK and Ireland. * Full UK Driving License and valid passport This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency

The Product Marketing Manager - Saas role focuses on developing and executing GTM strategies to promote products effectively. This position is ideal for candidates with a strong understanding of marketing practices and product positioning from a Tech / Saas background. Client Details The company is an SME Saas provider in central Manchester, providing software solutions to mainly public sector customers. They are based in an accessible central Manchester location, offering hybrid working. Description The key responsibilities for the Product Marketing Manager - Saas role will include: Develop and implement product marketing strategies to support business objectives. Act as the 'stand-in' Head of Department when required. Collaborate with cross-functional teams to align marketing efforts with product development. Create and manage marketing campaigns to drive product awareness and sales. Conduct market research to identify trends, customer needs, and opportunities for growth. Craft compelling product messaging and positioning to differentiate offerings in the Technology market. Analyse campaign performance and provide actionable insights to improve outcomes. Support the sales team with marketing materials and product knowledge. Stay updated on industry developments to ensure competitive positioning.Profile A successful Product Marketing Manager should have: • Proven experience in a Product Marketing Manager, or Marketing Management role within Saas, IT, Technology. * 5+ years experience in Marketing. * Experience in line management, or team leading / mentoring colleagues. * Demonstrable record of launching new products to UK markets. * Strong understanding of GTM strategies within the tech sector. * Strong understanding of product positioning and branding strategies. * Proficiency in analysing market trends and customer insights, and able to translate data into actionable insights. * Excellent communication and collaboration skills. * Ability to manage multiple projects and meet deadlines effectively. * Knowledge of digital marketing tools and analytics platforms. * A degree in marketing, business, or a related field is preferred. Job Offer On offer for the Product Marketing Manager - Saas role: A competitive salary up to £60,000 per annum. Hybid Working - 3 days in office, 2 from home. Opportunities for professional growth and development within the Technology industry. A collaborative and innovative work environment. Comprehensive benefits package to support work-life balance.This is a fantastic opportunity for a Product Marketing Manager to make a meaningful impact. If you are ready to take the next step in your career, apply today

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: • Owning and driving prioritised Problems and Known Errors through to resolution or eradication • Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity • Delivering high-quality 2nd/3rd line technical support across a broad technology estate • Taking a hands-on approach to troubleshooting hardware, applications and system issues • Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes • Designing and implementing automation measures where appropriate • Supporting and mentoring other IT team members • Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity • Providing end user computing, mobile device and printer support where required • Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: • A strong customer service ethic, whether face-to-face, via phone, email or chat • The ability to prioritise workloads effectively and take full ownership of tasks • A self-motivated, continuous improvement mindset • A clear understanding of data protection and confidentiality principles (essential in a legal environment) • At least 2 years’ hands-on IT support experience within a professional services environment • Awareness of Windows Server environments • Cloud exposure, particularly Azure and Microsoft 365 • Active Directory and Azure AD (Entra ID) user configuration experience • Strong analytical and problem-solving skills with excellent attention to detail • The ability to work collaboratively within a team environment • A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

JOB TITLE: Temporary Recruitment Consultant- (Trades and Labour and M&E Industry) REPORTS TO: Operations Director Established in 1999, PPM Recruitment offers a unique blend of Nationwide ability, Local knowledge, and Business sector expertise with an honest and friendly approach. With a focus on building long-term, close relationships based on mutual trust and respect, we cater to all employment needs from Permanent to Temporary, Part-Time to Full-Time, Contract, or Freelance. We are looking for an organised, tenacious, hard working, money driven and enthusiastic individual to join our energetic team based at our Sale, Manchester office Working within a friendly office environment, your main task will be to fill a vast number of jobs that we have from our clients, as a key part of Recruitment team. Hours - 8.30am - 5pm, Monday to Friday MAIN PURPOSE OF JOB To develop and carry out all aspects of Recruitment Sales and Resourcing and the associated administration You will be predominantly be working on temporary recruitment in the Trades and Labour and M&E industry. For this role applicants will need to have many years strong recruitment experience and ideally experience of recruiting in the Trades and Labour and M&E industry (we will consider candidates that have had success in other recruitment sectors) MAIN DUTIES New business gained through a structured and consultative business development approach Manage, nurture and build relationships Develop a good understanding of client business, specific vacancy requirements and future work and assignments Source the most suitable applicants, assessing their knowledge and skill base and building relationships Obtaining candidate RTW documentation, certificates, and licences. Managing and Updating the database with all customer and candidate records, documents, quotations and paperwork. Cross selling between temporary, permanent and the divisions and regions within our business Work and liaise with colleagues in other parts of the business Achieve agreed activity and revenue targets Develop an excellent industry/sector/subject matter expertise Your preferred background and the roles requirements: Ideally you won't be a job hopper Excellent B2B customer sales skills and relationship builder Ability to achieve revenue targets consistently Self Motivated/Resilient Persistent and a Resilient personality with the ability to rebound quickly after disappointment to ensure consistency Accurate admin and recording of your activity on our database software Commercially aware with a good head for figures and negotiations On Offer Competitive basic salary Competitive bonus scheme Pension scheme Competitive holiday allowance Good OTEPlease call or send a CV to apply

Area Sales Manager - M62 Corridor | Remote, Field‑Based £40,000-£45,000 DOE + Up to £10,000 Profit‑Linked Bonus Perks: Company car, laptop & mobile, 20-25 days holiday + bank holidays, pension, life insurance, staff discounts About the Company Barco is one of the UK’s leading independent plumbing, heating & electrical distributors dedicated to delivering premium products and outstanding service to independent merchants across the UK. If you thrive on autonomy, ownership and uncapped potential, this is the role for you. Why This Is a Great Role Strong earnings package: £40,000-£45,000 basic plus up to £10,000 bonus tied directly to area profit Company car provided to support your mobile field‑based role Autonomy and real ownership of a live, established territory ripe for growth Support from an experienced Head of Sales - no micromanagement Long‑term career development in a stable, ambitious business Field/remote‑based role with trust and freedom to plan your diary The Opportunity Barco Sales is looking for an experienced Area Sales Manager to take full ownership of growing territory along the M62 corridor. The region has been actively developed and is now primed for its next phase - with strong foundations, existing customers and clear headroom for growth. You’ll be trusted to grow the business profitably, build strong relationships and drive performance without being micromanaged. Key Responsibilities Drive revenue and profit growth across your assigned territory Build and maintain long‑term customer relationships Winning new business and increasing customer share of spend Manage pipeline, forecast accurately and close deals Spot and convert opportunities that competitors overlook Professionally represent the business in the market Who We’re Looking For Proven field or area sales experience (industry experience preferred) A self‑starter who enjoys autonomy and accountability Strong commercial awareness with excellent negotiation skills Confident in managing a territory remotely Full UK driving licence What’s On Offer Salary: £40,000-£45,000 DOE Up to £10,000 performance bonus linked directly to area profit Company car, laptop and mobile 20 days holiday, rising to 25 plus bank holidays Pension, life insurance and staff discounts Clear support and progression under a strong sales leader Why You Should Apply This isn’t a maintenance role or a start‑from‑scratch patch - it’s a growth territory waiting for a commercially savvy sales leader who knows how to maximise opportunity, build relationships and deliver results. If you want ownership, autonomy and earnings that reflect your performance, this role is perfect. This role may suit candidates currently working as an Area Sales Manager, Field Sales, Regional Sales Manager, Sales Executive, Business Development Manager, Territory Manager, Plumbing Sales, Heating Sales, M62 Sales Jobs, Remote Sales Role, Field‑Based Sales, B2B Sales, Account Manager

Electrical Engineer (Commercial) Manchester or Yorkshire £40,000 - £45,000 About FMServ FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018 we provide a ‘one stop shop’ for all commercial and residential property development and reactive maintenance. FMServ offers a nationwide commercial property maintenance service, including 24-hour emergency call-outs and other small works. Due to continual year on year growth, as of 2025 we employ over 75 employees across the UK and are expanding. Job Description Commercial Electrical Engineer Location: Mobile (Scotland – Glasgow, Edinburgh) As a Commercial Electrical Engineer you will have overall responsibility for the works you carry out on site. The primary role of this position is to carry out the required works to ensure that the correct and compliant working order of electrical systems. You will be expected to have good customer service skills with the ability to engage and interact with customers as and when required. What we offer you FMServ are a national medium sized, established Facilities Management company. Our processes have been designed to make life easier for our field engineers who are fully supported from our head office based within Warwickshire. Our professional, flexible approach have won us clients such as the NHS, Virgin Media, Barclays and others. As we continue to grow we can offer continual development, good career prospects should you be seeking progression, reliable work with fully vetted clients, and a dependable dedicated team supporting you with your day-to-day workload. Responsibilities The Commercial Electrical Engineer will be carrying out: · Small project work · PPM (planned preventative maintenance) work · Reactive and emergency jobs · Electrical Fault Finding Qualifications / Experience To be successful in the Commercial Electrical Engineer role you must have: · 18th edition electrical qualification · Have experience in the commercial sector · At least 3 year’s experience working in a FM company · Full UK Driving Licence · Ideally 2391 Attributes and Qualities • Confident and professional demeanour, • Good customer service skills, • Proactive approach, • Good level of written and oral communication skills, • Excellent interpersonal skills, • Able to meet deadlines Benefits and what’s provided · 40h per week · Optional overtime · Potential weekend working · 20 Days holiday · Company pension · Company vehicle · Fuel card · Mobile phone · Uniform · PPE · Specialised tools · (Must have own hand and power tools) Job Types: Full-time, Permanent Benefits: • Company pension, • Employee discount, • Referral programme Work Location: On the road

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Development Manager - Space Europe Location: Remote (with regular European travel). We have 4 UK offices and you may instead prefer to be located at Cambridge, Leeds, Manchester or Sedgefield where our head office is situated. About Us Filtronic designs and manufactures advanced RF, microwave and mmWave solutions for mission-critical applications across space, aerospace & defence, and telecommunications. The Role We are seeking an experienced Business Development Manager to drive growth across our European space market, with a focus on space flight payloads. Reporting to the Director of Business Development, you will lead strategic account development, opportunity capture, and customer engagement, while influencing product strategy and long-term growth plans. Key Responsibilities • Deliver revenue, pipeline, and margin growth across key European space customers, • Develop and execute strategic account and growth plans, • Lead complex opportunities from early engagement through to contract award, • Build senior relationships across space primes, OEMs, and operators, • Provide market insight to shape product roadmap and strategy, • Represent Filtronic at industry events and customer engagements About You • Proven experience in business development or technical sales within space, defence, or aerospace, • Strong understanding of RF technologies and systems, • Track record managing long-cycle, high-value opportunities, • Degree in Engineering, Physics, or similar Why Join Filtronic? • Key role in shaping growth in the European space sector, • Work on cutting-edge RF and space technologies, • Salary benchmarked close to the top of the sector, bonus, and benefits Apply Now! Join us and help drive the future of space communications. We recognise the value of exceptional talent. That's why this role is backed by an outstanding salary with bonus and benefits, benchmarked close to the top of the sector. Please call Bruce Mair, our Talent Partner, on (phone number removed) (anytime) if you would like further details on this important role, request a job description or clarify the salary and benefits package, before investing your time in applying. Filtronic plc is an equal opportunities employer and is committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disability status. If you require any adjustments or accommodations to support you during the interview process, please let us know and we will be happy to assist

Head of TikTok | Consumer Brand | Manchester | £Competitive + Bonus Fiercely entrepreneurial, culturally fluent, and quietly redefining what modern retail actually looks like. We are partnering with a hig growth, digitally led consumer brand that is scaling rapidly across social commerce and direct-to-consumer channels. This is a unique opportunity for a Head of TikTok to take full ownership of one of the most commercially important channels in the business, driving revenue, shaping strategy and building a best-in-class TikTok ecosystem. The Head of TikTok will sit within a senior leadership team, with full accountability for performance, content direction and creator strategy across TikTok Shop and the wider platform. The Head of TikTok will lead the end-to-end TikTok strategy, combining content, commerce and performance marketing to deliver measurable growth. This role requires a strong commercial mindset alongside a deep understanding of platform trends, creator ecosystems and social commerce mechanics. Key Responsibilities Own commercial performance across TikTok Shop, including revenue, profitability and return on investment Lead paid and organic TikTok strategy, ensuring scalable and efficient growth Drive campaign planning and execution across key product launches and trading moments Optimise TikTok Shop performance, including merchandising, catalogue quality and customer journey Develop and execute a high-impact creator and partnership strategy Build strong relationships with agencies and platform partners to unlock growth opportunities Stay ahead of platform trends, identifying new features and formats to drive engagement and conversion Lead TikTok Live strategy, maximising performance across live commerce activity Manage and develop a high-performing team, setting clear objectives and performance standards Collaborate cross-functionally with marketing, trading and creative teams to deliver aligned campaigns About You Proven experience leading TikTok Shop or social commerce performance at scale Strong commercial understanding of revenue, margin and performance metrics Experience managing paid social budgets and driving measurable ROI Deep understanding of creator and influencer ecosystems Data-led approach with the ability to turn insight into action Confident leading teams and influencing stakeholders across the business Highly adaptable with the ability to operate at pace and respond to platform evolution Why Apply Join a brand where TikTok is a core revenue channel, not an add-on Take full ownership of a high-impact, high-visibility function Work within a business that is investing heavily in social commerce and innovation Clear opportunity to shape strategy and build a team as the business scales Competitive salary and benefits packageApply today to find out more! BH35742

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: Owning and driving prioritised Problems and Known Errors through to resolution or eradication Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity Delivering high-quality 2nd/3rd line technical support across a broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity Providing end user computing, mobile device and printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ethic, whether face-to-face, via phone, email or chat The ability to prioritise workloads effectively and take full ownership of tasks A self-motivated, continuous improvement mindset A clear understanding of data protection and confidentiality principles (essential in a legal environment) At least 2 years’ hands-on IT support experience within a professional services environment Awareness of Windows Server environments Cloud exposure, particularly Azure and Microsoft 365 Active Directory and Azure AD (Entra ID) user configuration experience Strong analytical and problem-solving skills with excellent attention to detail The ability to work collaboratively within a team environment A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

Customer Compliance Agent Certain Advantage is hiring for a Customer Compliance Sales Agent based in Manchester city centre. The role is on an ongoing temp basis and requires candidates who can commit to at least 3 month's work, possibly longer. The Company We’re working with a business that’s a leading e-commerce business in Manchester city centre. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great entry level opportunity if you are looking for ongoing temp work. The Role: We’re looking for an enthusiastic and proactive Customer Compliance Sales Agent to join their existing team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp role for you! Key Responsibilities Building relationships with new and existing partners Making a high volume of outbound calls to clients to verify client ID and proof of address Uploading documents onto company in-house system £13.00 an hour. Shifts are working 8am-4pm and 9.00am-5.00pm Monday to Friday. Start date Monday 12th January 2026 The Individual Previous experience in customer service or sales is advantageous but not essential. Exceptional verbal and written communication skills. Confident people that enjoy talking to people Attention to detail Results-oriented with a proven history of meeting or exceeding sales targets. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

German Speaking Sales Executive Certain Advantage is hiring for a German Speaking Sales Executive, for a fantastic client based in Manchester city centre. The role is on an ongoing temp basis and requires candidates who can commit to long term work. If you are a confident German Speaking Sales Executive who likes a team environment and is driven by a target-based environment - this is the role for you! Great rate of pay and a fantastic central location. The Role: We’re working with a business that’s a leading e-commerce business in Manchester city centre. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great entry level opportunity if you are looking for ongoing temp work. We’re looking for an enthusiastic and proactive German speaking Sales Executive to join their busy existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp role for you! Key Responsibilities: Building relationships with new and existing German partners Outbound calls to existing clients to update their Google information Uploading documents onto company in-house system Working to daily calls targets and conversions each day Occasionally supporting the English-speaking team when needed. £13.00+ an hour (£27,000). Monday to Friday 9.00am-5.30pm (40 hours a week) Start date 12th January 2026 Office based role The individual We’re looking for people who are: Fluent in German(native or business-level). Confident and enjoy speaking to and helping people Motivated to get results and solve problems Highly enthusiastic Excellent telephone manner, communication and listening skills. Previous customer service experience would be an advantage but not essential. Full training and support given Confident, proactive, and target-driven attitude. Self-motivated with the ability to work independently and as part of a team. Comfortable using CRM systems and Microsoft Office. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Job Title: Personal Banker Location: Manchester (Fully Office Based) Salary: £25,500 per annum Contract: Permanent About the Role We are seeking a motivated and customer-focused Personal Banker to join our Manchester branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys. TPBN1_UKTJ

Head of Finance | to £88,000 | Comprehensive Benefit Package | Fully Agile | Manchester | We are delighted to be partnering exclusively with One Manchester to appoint a high-calibre Head of Finance to provide strategic leadership across the finance function. This is a pivotal senior role, working closely with the Director of Finance & Procurement, CFO and Executive Leadership Team to ensure strong financial governance, regulatory compliance and long-term financial sustainability in support of the Corporate Plan. The Opportunity As Head of Finance, you will hold overall accountability for statutory and management reporting, treasury management, long-term financial planning and the integrity of financial controls across the organisation. You will lead and develop a high-performing finance team, driving excellence across financial governance, systems and data integrity while providing insight, assurance and constructive challenge at executive level. This is an outstanding opportunity for an experienced senior finance leader who thrives in a values-driven, customer-focused environment. Key Responsibilities Lead the finance function, ensuring a robust financial control environment and high standards of governance Own statutory and management reporting, ensuring compliance with UK GAAP, FRS102 and Housing SORP Lead year-end processes and manage external audit relationships Oversee budgeting, forecasting and long-term financial planning aligned to the Corporate Plan Lead treasury strategy implementation, cashflow forecasting and liquidity management Deliver robust financial modelling, stress testing and scenario planning Ensure tax compliance and efficiency Oversee rent and service charge governance Maintain strong banking relationships and treasury risk management Champion financial systems development and data integrity Actively manage financial risk in line with regulatory standards About You We are seeking an experienced finance leader who combines strong technical capability with the ability to inspire and develop high-performing teams. You will bring: Professional qualification (ACA, ACCA, CIMA or CIPFA) with significant senior finance leadership experience. Proven leadership capability, with experience managing and developing finance teams, coaching individuals and building a high-performing, accountable culture. Strong technical expertise in statutory reporting and audited financial statements, including group consolidation and compliance with relevant accounting standards. Strategic thinking and analytical capability, with the ability to translate complex financial data into clear insight to support decision-making. Excellent communication and stakeholder management skills, with the ability to work collaboratively with senior leaders across the organisation. A values-driven leadership approach, a visible and inspiring leader who builds trust, champions accountability and creates an environment where people thrive. Why Apply? This role offers the opportunity to shape financial strategy within a complex, regulated organisation committed to delivering excellent services across its communities. You will join a forward-thinking leadership team in an organisation that actively promotes integrity, inclusion and continuous improvement. To Apply For a confidential discussion, please contact: Claire Bayman (phone number removed) | (url removed) Alternatively, apply online for immediate review Bayman Atkinson Smythe Ltd (BAS) has been appointed as the exclusive recruitment partner for this appointment. All applications, introductions or enquiries should be directed to BAS. Any direct or third-party applications received by the client will be forwarded to BAS for consideration

Job Title: Kitchen Assistant Reports To: Kitchen Manager Brief Overview: To provide support to the kitchen manager by preparing and serving light breakfasts and lunch to the staff at our Head Office site. The successful candidate will also be required to carry out limited receptionist duties, such as greeting visitors and serving them refreshments. Previous kitchen experience is essential. Core Duties: • Greeting staff and visitors - Food preparation and cooking - Operating a coffee machine and serving tea and coffee to staff and visitors - Cleaning down a small canteen area at the end of the working day Key Skills: • Kitchen experience is required - Attention to detail - Good level of hygiene - Good communication skills - Good time management skills Working Hours – 32.5 hours per week, Mon-Fri, 9am-4pm LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks is more than just a distributor, and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently, LWC Drinks employs over 1800 people, and they have 18 depots across the UK, as well as a Support Centre and Hub distribution centre based in Manchester

Head of Sales – FMCG / Consumer Goods Location: Manchester (Trafford Park) – 4 days on-site, 1 flexible Salary: Competitive, dependent on experience | Excellent Benefits Are you a dynamic, hands-on sales leader with a proven track record in FMCG or fast-moving consumer goods? A thriving, multi-site organisation is seeking a Head of Sales to lead and develop their Account Management and Telesales teams, driving sustainable sales growth, operational excellence, and team performance. This senior operational leadership role will also provide oversight of a direct-to-consumer division, ensuring strong alignment across the wider sales operation. What You’ll Do: Lead, coach, and develop a high-performing team of Account Managers, creating clear development pathways and driving accountability. Oversee daily sales operations, pipeline management, and customer engagement, ensuring targets are consistently met. Own CRM integration and adoption, standardising reporting and enabling actionable customer insights. Streamline processes, implement sales tools, and improve operational efficiency across teams. Contribute strategically to route-to-market planning, channel priorities, and commercial initiatives. Spend dedicated time across multiple sites to maintain continuity, alignment, and team engagement. About You: Proven leadership of multi-site sales teams in FMCG, consumer goods, or fast-paced commercial environments. Strong people development and coaching skills, with experience driving high-performance cultures. Track record of implementing process improvements, operational discipline, and structured performance management. Experienced in CRM systems (Salesforce, Power BI, or similar) with a focus on adoption and reporting. Highly organised, results-driven, and able to manage multiple priorities across hybrid teams. Why This Role: Shape and lead a well-structured, high-performing sales team. Deliver measurable growth through targeted customer development and maximised distribution. Work across dynamic, multi-site teams with clear accountability and KPIs. Competitive benefits package including pension, salary sacrifice, cycle to work, annual leave enhancements, and employee discounts. If you’re an ambitious sales leader with FMCG experience, looking to take your career to the next level in a hands-on operational role, we would love to hear from you

We are currently working with a specialist Cleaning & Facilities Management provider, to recruit a Head of Operations role to oversee the operational delivery and supply chain divisions. The role would be hybrid/field based, with occasional trips to the Manchester office The Head of Operations is responsible for the safe, efficient and profitable delivery of all field-based services across the UK. This role leads: • Field operations (Regional Operations Managers & technicians), • Supply chain strategy, performance and governance, • Operational capability, standards and resource model Working alongside the Head of Customer Operations, the role ensures that jobs are delivered right first time, on time, and at the right cost Candidate requirements: • Minimum of 5 years’ operational leadership and supply chain experience in an operational service/FM/cleaning sector, • Previous cleaning, specifically specialist cleaning experience is desirable, • Strong track record in managing geographically diverse service delivery, • Understands and is agreeable to work different hours/shifts to include nights/weekends where required., • Proven leader and example setter, • Experience in reactive natured businesses, • Supply chain relationship management

We are seeking an experienced Regional Installation Manager to oversee Domestic & Retail installation operations across the North West. You will manage engineers, coordinate projects, and ensure installations are delivered safely, on time, and to a high standard. Occasional travel to the Leeds head office is required. Key Responsibilities • Manage a team of 20–30 engineers and the regional vehicle fleet, • Plan and coordinate installation schedules and service calls, • Handle customer complaints and aftercare issues, • Ensure health & safety compliance and conduct site audits, • Coordinate logistics and deliveries with the factory, • Manage budgets, costs, and operational efficiency, • Assist with recruitment, training, and team development Ideal Candidate • Experience in installation management or similar roles (telecom, alarm systems, garage doors, kitchen/bathroom fitting, construction), • Strong people management and leadership skills, • Outgoing, organised, and customer-focused, • Basic IT skills (Microsoft Office), • Willingness to learn and manage multiple priorities Additional Information • Home-based with travel across the North West, • Occasional travel to Leeds Head Office, • Company car allowance If you are currently an Installation Manager, Senior Installer, or Lead Engineer, or have hands-on trade experience and want to step into a management role, we’d love to hear from you. Apply: Click ‘Apply’ or contact Dana at Chase Taylor Recruitment, quoting reference MM6526

Senior Ecommerce Manager | Sports Apparel Retailer | North West Zachary Daniels Recruitment is delighted to be supporting this fabulous UK success story, a business that has grown exponentially within the sports apparel industry over the last 5 years, with the appointment of an experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial acumen, strategic planning, data-led decision making and hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 4+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital trading levers. Analytical mindset with the ability to translate data into actions. Comfortable working in a fast-paced, growing brand environment. Strong communication skills, able to collaborate across marketing, ops, and creative teams. Strong commercial mindset with a track record of delivering results. Salary/Package: Competitive salary. Sliding scale annual bonus scheme. Flexible working hours. Enhanced employer pension contributions. Private healthcare. 26 days holidays plus bank holidays. 40% staff discount. Death in service scheme: 4x annual salary payout. Free on-site gym. Free on-site EV chargers.BH34504

Our client has an opportunity for a Director of Maintenance to join them on a permanent basis. You will be the nominated CAA Form 4 Post Holder responsible for managing and controlling all production and operational activities within the Part-145 approved wheel and brake maintenance organisation (MRO). Role: Director of Maintenance Location: Greater Manchester Hours: Monday to Friday, 07:00-15:30 Salary: Discussed Upon Application What you'll be doing: Regulatory & Compliance Responsibilities: Act as the nominated Part-145 Form 4 Post Holder for production/maintenance activities. Ensure all maintenance activities comply with: CAA/ EASA Part-145 requirements, Approved Maintenance Organisation Exposition (MOE) and OEM and approved maintenance data. Maintain effective liaison with regulatory authorities when required. Ensure corrective actions arising from audits are implemented and effective. Lead all maintenance and overhaul operations for wheel and brake components. Ensure on-time delivery performance aligned with customer commitments. Develop operational strategies to improve throughput, turnaround time, and productivity. Monitor and improve shop capacity, labour utilisation, and workflow. Drive operational excellence and lean process improvements. Resolve production bottlenecks and capacity constraints.Operational Management: Direct and control daily workshop operations covering Ensure safe, efficient workflow and capacity planning. Manage production scheduling to meet customer turnaround time targets. Ensure availability of manpower, tooling, equipment, and materials. Drive operational efficiency and continuous improvement initiatives. Monitor operational KPIs and performance targets.Safety & Quality Assurance: Promote and maintain a strong safety and compliance culture. Ensure all maintenance activities meet safety and quality standards. Support occurrence reporting and corrective/preventive actions. Coordinate closely with Quality and Safety departments.Personnel Management: Ensure personnel are suitably qualified, trained, and competent. Support recruitment and competency development of workshop staff. Maintain staffing levels appropriate to workload. Promote high professional standards and discipline within operations. Encourage teamwork and performance accountability. Requirements: Demonstrated management experience in an aviation Part-145 maintenance environment. Extensive experience in aircraft component maintenance operations, preferably wheel and brake MRO. Thorough knowledge of: * Part-145 regulations * MOE structure and compliance requirements * Maintenance and certification processes * Proven leadership and operational management experience. * Strong understanding of quality, safety, and SMS principles. * Experience dealing with aviation regulatory authorities and audits. * Engineering or technical qualification in aviation or equivalent practical experience. * Strong organisational and communication skills. * Fluent in English (spoken and written).Competencies: Leadership & decision-making Regulatory and compliance awareness Operational excellence mindset Problem-solving capability Safety leadership Communication and stakeholder management Continuous improvement orientationKey Performance Indicators: On-time delivery performance Audit findings and closure rates Production efficiency metrics Safety and occurrence trends Customer satisfaction Workforce competency and productivity If you are interested in applying for this position and you meet the requirements, please apply! Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. "Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow

Head of Software Engineering My client, a forward-thinking financial company, is seeking a visionary Head of Software Engineering to lead and evolve their engineering function. This is a unique opportunity to join a purpose-driven organisation making a genuine impact on people's lives through accessible and inclusive financial solutions. If you're a strategic and hands-on tech leader ready to drive innovation, challenge the status quo, and shape the future of digital platforms, this role could be your perfect fit. The Role: Head of Software Engineering As Head of Engineering, you’ll take ownership of the engineering function—shaping the technical vision, leading high-performing teams, and ensuring the delivery of secure, scalable, and high-quality digital solutions. This role reports directly to the CEO and will see you working closely with the wider leadership team. Your input will be instrumental in transforming ideas into robust technology, driving performance, and fostering a culture of technical excellence. Key Responsibilities Leadership & Strategy Lead and develop a talented team of engineers with a focus on growth, inclusion, and ownership. Define and deliver a forward-looking engineering roadmap aligned with business goals. Champion a culture of collaboration, learning, and continuous improvement. Technology Delivery Oversee the design and development of scalable and secure digital products. Implement best-in-class Agile, DevOps, and software delivery practices. Own the full software development lifecycle from planning to deployment. Collaboration & Communication Partner with Product, Operations, and Executive teams to align technical strategy with company vision. Translate business needs into innovative, practical engineering solutions. Governance & Risk Ensure compliance with regulatory, security, and operational standards. Proactively manage technical risks and drive architectural decisions. Innovation & Technical Excellence Stay ahead of emerging technologies and recommend tools or frameworks that improve efficiency and product quality. Uphold coding standards and promote engineering best practices. What We’re Looking For We’re looking for a dynamic and experienced engineering leader who thrives in fast-paced, evolving environments. You’ll bring: Proven leadership experience in software engineering teams (ideally within a regulated or financial context). A strong grasp of Agile methodologies, modern DevOps practices, and scalable architecture. Hands-on technical background with solid software development experience. Exceptional communication skills and the confidence to challenge senior stakeholders when needed. A passion for building inclusive, customer-focused technology solutions. Interested? Click Apply Now

JOB TITLE: Permanent Recruitment Consultant- (M&E industry) REPORTS TO: Operations Director Established in 1999, PPM Recruitment offers a unique blend of Nationwide ability, Local knowledge, and Business sector expertise with an honest and friendly approach. With a focus on building long-term, close relationships based on mutual trust and respect, we cater to all employment needs from Permanent to Temporary, Part-Time to Full-Time, Contract, or Freelance We are looking for an organised, tenacious, hard working, money driven and enthusiastic individual to join our energetic team based at our Sale, Manchester office Working within a friendly office environment, your main task will be to fill a vast number of jobs that we have from our clients, as a key part of Recruitment team. Hours - 8.30am - 5pm, Monday to Friday Please note that this role is working on our permanent recruitment department. MAIN PURPOSE OF JOB To develop and carry out all aspects of Recruitment Sales and Resourcing and the associated administration You will be predominantly be working on permanent recruitment in the Trades and Labour and M&E industry and also in other sectors when required. For this role applicants will need to have many years strong recruitment experience and ideally experience of recruiting in the M&E industry (we will consider candidates that have had success in other recruitment sectors) MAIN DUTIES 1. New business gained through a structured and consultative business development approach 2. Manage, nurture and build relationships 3. Develop a good understanding of client business, specific vacancy requirements and future work and assignments 4. Source the most suitable applicants, assessing their knowledge and skill base and building relationships 5. Obtaining candidate RTW documentation, certificates, and licences. 6. Managing and Updating the database with all customer and candidate records, documents, quotations and paperwork. 7. Cross selling between temporary, permanent and the divisions and regions within our business 8. Work and liaise with colleagues in other parts of the business 9. Achieve agreed activity and revenue targets 10. Develop an excellent industry/sector/subject matter expertise Your preferred background and the roles requirements: 1. Ideally you won't be a job hopper 2. Excellent B2B customer sales skills and relationship builder 3. Ability to achieve revenue targets consistently 4. Self Motivated/Resilient 5. Persistent and a Resilient personality with the ability to rebound quickly after disappointment to ensure consistency 6. Accurate admin and recording of your activity on our database software 7. Commercially aware with a good head for figures and negotiations On Offer 1. Competitive basic salary 2. Competitive bonus scheme 3. Pension scheme 4. Competitive holiday allowance 5. Good OTE Please call or send a CV to apply

Smart4 Sciences - specialists in pharmaceutical recruitment - are currently partnering with an established pharmaceutical organisation to recruit a Head of Quality to join their Site Leadership Team. This is a senior leadership role with full responsibility for the QA and QC functions, driving the site's quality strategy and ensuring compliance across manufacturing, licensing and parallel import operations. You will play a key role in maintaining an inspection-ready environment, leading regulatory audits and acting as the primary contact for the Medicines and Healthcare products Regulatory Agency. Lead and develop the site Quality Management System Oversee QA & QC teams and departmental performance Host regulatory and customer inspections Drive continuous improvement and compliance with EU GMP Operate as a key member of the Site Leadership TeamWe're looking for a senior pharmaceutical quality leader with strong GMP knowledge, inspection experience, and a proven ability to lead quality teams in a regulated environment. Please apply today or contact Gareth Gooley @Smart4 Sciences for a confidential discussion

Portfolio Payroll are currently working with a fantastic organisation based in Central Manchester who are looking for a Payroll Onboarding Consultant to join them on a Permanent basis. This is an opportunity to be part of a new business division with growth and development opportunities. The role Reporting to the Head of Payroll, your new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring payroll customers have a seamless transition from their current payroll provider. This will be their dedicated point of contact throughout the process, aiding them when required and providing excellent customer service throughout. You will ideally need to have had some previous exposure to payroll, however someone with an Onboarding background in other Finance related roles, could also be a good fit for the role. You will have a keen eye for detail, and have the drive to simplify the Onboarding and welcome process wherever possible for our clients. Responsibilities Your main duties will include, but are not limited to: To effectively plan and execute customer onboarding projects for payroll in a timely manner. Take a trusted and documented approach to appropriate balancing of all Payroll onboarding data such as static data, cumulative year to date balances and comparisons to previous Full Payment Submission files. To explain the onboarding process to the customer through regular project sessions and timely update meetings. To ensure that data migration documents are completed correctly and thoroughly checked during the gathering and loading processes. To assist with processing of parallel runs and ensuring all run results balance with the new customers previous payroll provider. To manage a portfolio of projects at the same time, organising your time to prioritise based on customer and business need. To always maintain customer confidentiality. To educate and guide the customer on both service and system features, remaining clear and concise, always demonstrating excellent customer service. Ensuring that the Payroll onboarding SLA is adhered to at all times. Managing customers to supply all data to the Onboarding Team in a timely fashion, in order to meet the agreed go live date. Meeting all Key Performance Indicators that are set, and documenting all key reasons for project slippage with transparency of reasons and any additional cost implications. About you Previous customer onboarding experience within a Payroll or Finance related role, with demonstrable experience of Onboarding principles such as data loads, reconciliation, parallel runs and go live authority (desirable). An awareness of UK payroll legislation and tax regulations (essential). Previous experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable). Light-touch project management skills. Excellent written and verbal communication skills. Proven experience in building and maintaining positive client relationships. The ability to work in a fast-paced environment. The ability to become a brand ambassador for the business and its sister companies. Benefits This is a business with excellent benefits including: Commission scheme Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2- and 5-years' service. Free breakfast every Monday Opportunity to expand your knowledge from an experienced, friendly team Modern working environment in Manchester City Centre 51039JTR INDPAYN Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Customer Support Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Customer Support Advisor? • Providing first-line support to branches and internal teams across the UK * Handling a wide variety of queries - from system access to process guidance * Logging and tracking queries through to full resolution * Communicating clearly and calmly with staff at all levels * Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! • Excellent communication and customer service skills * Confident, calm, and professional when dealing with queries * Strong attention to detail and a can-do attitude * Able to take ownership and follow issues through to completion * Keen to learn new systems and processes What will you get in return for your work as a Customer Support Advisor? • £26,000 per annum * Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts * 25 days holidays (+ bank holidays) * Free on-site lunch served daily in the staff canteen * Free Parking * Pension Scheme * Summer BBQ, Christmas party, and long-service rewards * Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Paid Media Manager - Manchester My client is looking for an experienced Paid Media Manager to join their growing digital team. Working closely with the Head of Digital Marketing, you’ll take ownership of planning, managing, developing, and optimising a wide range of paid media campaigns across multiple digital channels. This is a hands‑on role and a key contributor to our clients customer acquisition and growth strategy, driving performance through data‑led decision‑making and continuous optimisation. Who We’re Looking For The ideal candidate will: Have a strong understanding of paid search, display, and paid social, including platforms such as: Google Ads (Search & Display), Google Display Network, Meta Ads Manager, Microsoft Advertising, YouTube Ads, TikTok Ads, and programmatic DSPs Be confident building and managing consumer‑focused campaigns from scratch, with a clear focus on KPIs, ROI, and commercial outcomes Use tools such as Google Ads Editor, SA360, Meta Events Manager, Google Tag Manager, and Looker Studio to optimise and report on performance Work collaboratively with the Head of Digital Marketing and wider internal teams to maximise campaign efficiency Adopt a test‑and‑learn mindset, continuously identifying new opportunities across Display, Video, Paid Social, Retargeting, and Remarketing Partner with the design team to produce effective, compliant creative assets for display, video, and social formats Test creative, targeting, and landing pages to deliver best‑in‑class results Provide regular performance updates and insights to key stakeholders Own and maintain all weekly, monthly, and quarterly reporting Key Skills & Experience Minimum 3 years’ experience managing paid media campaigns across Google Ads, GDN, Meta Ads, Microsoft Ads, YouTube, TikTok Ads, and programmatic DSPs Strong numeracy and literacy skills Proven ability to plan, execute, and optimise paid media activity using tools such as Google Analytics, Google Tag Manager, Looker Studio, and attribution platforms Ability to produce accurate, commercially focused MI aligned to business KPIs Hands‑on experience with campaign automation, including rules‑based optimisation, scripts, and audience automation Exceptional attention to detail and accuracy Up‑to‑date knowledge of digital marketing trends, platform changes, and emerging paid media technologies High levels of enthusiasm, curiosity, and a genuine desire to learn and grow Benefits Package Hapi benefits programme (discounts at supermarkets, cinemas, and major retailers) Free parking Employee Assistance Programme Interested? Please Click Apply Now! Paid Media Manager - Manchester

Company Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future Job Description We are currently recruiting for a Technical Lead, on a 6-9 month Fixed Term Contract, to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure’s engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery.The Interview Process (subject to change): You’ll start with an introductory call with one of our Talent Partners. This is a ‘get to know you session’ and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer Additional Information What’s in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure’s success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. And much more; See a full overview of our benefits here

Role: Senior CCAI Engineer (12 month FTC) Reports to: Principal CCAI Engineer This is a remote opportunity. Role Purpose: The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities. Key Accountabilities and Responsibilities: Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap. Support the Principal Engineer in executing the technical strategy for the DCC SaaS product. Develop and maintain full stack solutions using .NET, JavaScript, and Python. Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP). Assist in the development of Chrome extensions to enhance agent experience. Implement secure authentication using JWT and OAuth 2.0. Support CI/CD pipeline development and maintenance for Google Cloud technologies. Collaborate with cross-functional teams to ensure successful delivery of features and integrations. Manage and support API integrations using Apigee. Participate in testing automation and quality assurance processes. Provide mentorship and technical guidance to mid & junior engineers. Where applicable, take on management responsibilities, including performance reviews and development planning. Skills, Experience, and Knowledge: Proven experience in full stack development, particularly in .NET and cloud-native environments. Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage. Familiarity with Chrome extension development and secure authentication protocols. Experience with CI/CD pipelines and DevOps practices. Strong understanding of API management using Apigee. Proficiency in JavaScript and Python. Exposure to Azure infrastructure and networking is a plus. Demonstrated ability to lead delivery streams and mentor team members. Excellent problem-solving, communication, and collaboration skills. Customers and Key Stakeholders: Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals. Collaborate with Contact Centre Ops Managers, IT, and Data teams. Engage with external partners and stakeholders to ensure delivery meets expectations. What we offer in return? A collaborative and fast paced work environment Health care cash plan Yearly bonus scheme 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About the business: Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well. TPBN1_UKTJ

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things BrightKey requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perksINDMANJ 51242LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Internal Sales Executive / Trade Counter Sales £30k Trafford Park If you enjoy dealing with customers and making delivery services run like clockwork, this could be a great move. Office-based. 8 to 5. Monday to Friday. The HVAC industry may not sound terribly glamorous, but it’s growing at a vast rate as its green technology replaces carbon-heavy oil and gas heating systems. My client’s one of the leading HVAC distributors and they’re now looking for a new team member to make sure they deliver products on-time to happy customers. It’s an excellent move if you’re looking for an interesting, varied job, working with a friendly, established company that’s going places. Part customer relations, part logistics The company’s customers are mostly tradespeople. They place their orders and expect the necessary kit to turn up at the right time and place, so they can get the job done. You’ll be making sure this happens, following up on deliveries by phone and acting quickly to solve any problems, such as missing pieces or billing queries. The role’s branch based, as you’ll be working closely with colleagues in accounts, order processing, logistics and tech support to iron out any issues. And alongside this, you’ll be building relationships with customers, who rate the company’s products and rely on fast, efficient support. You’ll be also serving customers on the trade counter. Administrator? Coordinator? Diplomat? It would be totally ideal if you’ve worked in a company or branch that supplies trade customers, maybe on the counter, in the back office or in the warehouse. You’ll understand the pressures trade customers are under and you’ll be great at earning their trust and working with others to get any problems resolved. HVAC experience isn’t necessary. This isn’t a technical role and if things head that way there’s a tech support team on hand to take over. And just finally, you should have good basic IT skills, a decent standard of numeracy and literacy, and a cool, calm telephone manner. In return The role’s fully office-based, working 8 to 5, Monday to Friday. The company’s based in Trafford Park The starting salary will reflect your experience and there are some good employee benefits, including a good pension, 25 day’s holiday. As for the future, you’d be joining a successful business that likes to promote its own

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Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

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