Head of customer service jobs in United Kingdom - Page 5

Engineering Services Manager £70-80,000 Salary Facilities Management (Client-Side) Central London – SW11 Annual Bonus Private Healthcare Pension Scheme An industry leader within Property & Real Estate, operating across both commercial and residential sectors in both the UK and globally, have a requirement for an Engineering Services Manager to be based at one of their client accounts in the West London area. With the organisation managing a number of high profile commercial buildings across London & the UK, this position will be based at a prestigious mixed-use development in South West London area, comprising commercial office space, retail, R&D labs as well as a residential element. Reporting into Head of Technical services as well as working alongside the larger Property team, the role will help act as the conduit between senior stakeholders, tenants and the various FM service partners to deliver a best-in-class experience across the estate. Guideline base salary for this position is circa £70-80,000 depending on experience, with package comprising discretionary annual bonus, healthcare and pension scheme. Candidates will be fully qualified in either electrical or mechanical engineering, ideally having served a full apprenticeship, and with at least five years of managing Mechanical, Electrical and HVAC services within similar commercial environments as a contract or technical / engineering manager. This could be either for a similar managing agent, or on the FM service provider side. Along with core engineering qualifications, additional training such as IOSH, NEBOSH, ILM, or engineering body membership will be useful. Particular working experience will include the following: · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. · Provide day-to-day technical and operational support to building managers and occupiers. · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. · Set up new utility contracts for handed over buildings and public realm as required. · Conduct monthly utility recharges via billing platform. · Report on energy usage as per reporting requirements. · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. · Ensure adherence to companys pathway to net zero carbon. This is a fantastic opportunity to work for a leader within commercial property & real estate, as well as being based outside of Central London - the location of the role is ideal for those perhaps based in South London & Surrey area who seek something closer to home. On a vibrant and varied estate, you will experience more than purely commercial office maintenance and across a large campus, offering the chance for personal development and furthering your experience within the built environment. The organisation have a number of very high-profile buildings under management across London and the UK as a whole, with freedom of movement internally - as such there are always opportunities to grow and develop, either on the building you join or through promotions to other existing or new client accounts. An opportunity not to be missed for a technically minded and customer focused engineering manager keen to further their career within the commercial built environment.

ABOUT US: ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you! See what audiences have been saying about the show here! ROLE OVERVIEW: This role forms part of the leadership team within the Visitor Operations department. The post holder will take the lead on all aspects of our industry leading customer service ethos which is delivered through the Customer Experience Managers and Visitor Services Team Leaders. The post holder will have a passion for audiences alongside experience in the field of customer service based in a theatre, music venue, leisure environment or similar. The ABBA Arena welcomes 3,000 customers per show and this role will work with the Head of Visitor Operations to ensure that they are kept safe throughout their visit but as importantly have an opening night experience every visit. The post holder will, alongside the Head of Visitor Operations, role model the ABBA Voyage values and goals. They will also cultivate through training and coaching, other teams’ understanding of the organisational approach to customer service and crisis management. Working alongside the Security Operations Manager they will ensure all special visits and visitors are welcomed in accordance with their needs. KEY ROLES AND RESPONSIBILITIES: Please note that these points are only an outline of your main role and responsibilities and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show. • This role requires an eye for detail and strong ability to lead teams to always deliver industry leading customer service. Ensuring that we develop and deliver improvements in our customer service operation by being curious and inquisitive and encourage the same curiosity in your teams. Using post show survey data, online reviews and other information to maintain an understanding of visitor sentiment that will inform our customer service strategy. We will use this to build training requirements and goal setting., • This role will be part of the Silver Commander roster. This role becomes the Senior Manager on site and will take the lead during any emergency or serious customer incident. They also will understand the Premises licence to ensure complete adherence., • Act as the role model for our ABBA Voyage values ensuring that your teams do the same., • Identify, develop, and deliver training and coaching for your direct line reports, wider teams, and contractors., • Ensure all departmental risk assessments are up to date and fit for purpose and any incident reports are completed, reviewed, and documented in a satisfactory way., • Responsible for ensuring all Standard Operational Procedures, customer service plans and other guidelines are up to date, relevant and trained to., • Ensure all repeated tasks, such as uniform provision, rosters, signage refresh, daily & weekly reporting, and finance management is undertaken within the department. Also support other teams by delivering reports, information and statistics as needed., • Take the lead on delivering a roster and roster pattern for all levels of the Visitor Operations team that supports the needs of the business and team members., • Work in partnership with the People team to upskill line managers to confidently deal with employment relationship issues or disciplinary matters., • Have or develop an understanding of rostering software (Employment Hero) and Incident Management logging (currently Mobaro Park). Leading teams to deliver best practice in these systems., • Where our visitors raise a comment or complaint post show, work alongside our Box Office team to ensure a suitable investigation and response. There should be a program of regular reviews of our responses to ensure that they are timely, accurate and ensure where possible there is a positive outcome., • Confident with conflict resolution and support teams to ensure our customers feel heard and where needed have their complaints resolved. Working alongside the Security Operations Manager review all customer complaints, ejections, and incidents to ensure a feedback loop of improvement is maintained for everyone in the team., • Lead the team in all aspects of Accessibility. Working with other departments, such as Box Office to help shape our Accessibility offers, define any training needs and ensure that our venue becomes industry leading in this field., • Ensure that you and the wider team benchmark with other venues to ensure ABBA Voyage customer service and team leadership is the best in sector and where suitable share this knowledge. The ABBA arena should be the industry leader when others talk about customer service., • The post holder should expect the demands on this role to grow with new requirements from legislation changes and changes to operations, as such the post holder should be flexible in their approach to work and be able to manage change. ABOUT YOU: • An engaging, experienced and confident leader with the drive, enthusiasm, and knowledge to contribute effectively to the ongoing delivery of our Customer Service strategy, continually striving to deliver industry leading customer service every day., • Have a passion for training, mentoring, and developing teams, valuing our differences, and celebrating our achievements together., • You will have extensive experience with Excel and other office products as well as an aptitude to learning computer-based systems., • You will have a great project management approach to on-going work, ensuring the task lists are maintained for the department and ensure continued delivery of projects., • You will be a fantastic communicator, inspiring your direct reports and the wider front facing teams to deliver industry leading customer service at every performance. Ensuring that every customer has an opening night experience., • You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment., • Knowledge and experience of best practice when working with anyone with access or additional requirements, with the confidence to embed Equity, Diversity, and Inclusion at the heart of all we do., • You will be skilled in connecting with people at all levels of the organisation and with a wide range of audiences, you will have a collaborative approach, adept at influencing and managing stakeholder relationships and have the confidence to resolve any staff or customer service issues within agreed parameters., • Experienced in emergency management, confident in your decision making and able to lead and coach on this subject., • A strong understanding of health and safety in public-facing environments, experience of working with local authorities or safety groups would be beneficial, • Take a proactive solution focused approach to problem-solving. WHAT’S IN IT FOR YOU: • The opportunity to be part of a revolutionary concert, • Competitive salary and bonus scheme, • 6% matching pension contributions, • 10 complimentary tickets to the show every year and discounted tickets and Oceanbird Lounge access, • Health Care Cash Plan, EAP, and retail discounts HOW TO APPLY: Please send an up-to-date CV and a short cover letter to DIVERSITY AND INCLUSION STATEMENT Here at ABBA Voyage, we strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. ABBA Voyage welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at the point of application. BE YOUR BEST STATEMENT We want everyone to make the most of the opportunity to shine and showcase their talents, so we are happy to make adjustments in the recruitment process so you can be your best! Please don’t hesitate in discussing any specific requirements with us, or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟 📍Location: East Croydon 🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 💷Salary: Competitive 🎉Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform. 📅Here's the exciting bit… A day includes: Role Purpose: The buying assistant role is critical in supporting the effective running of the category to deliver the commercial plan. Working within the commercial trading team to coordinate promotions and ensuring the accurate and effective administration of our products, to enable the brand to provide a breadth of range inclusive to all our customers, at a price they love. This role reports to Senior Buyer for Superdrug Stores Plc. Key Responsibilities Manage promotional end to end process including loading of promotions and queries as well as requesting promotional material from suppliers Own and execute POS management Processing and checking financial retros as well as raising invoices Ensuring that New product and supplier creation are seamless and in line with business deadlines Processing changes to ensure Superdrug maintains its competitive nature within the market Opportunity to progress skills within Buying through trade reporting when team are on annual leave Sample requests from suppliers for various marketing activities Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any barriers to deliver great service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service Core Skills Superbly organised with history of prioritising workload(s) Diligent with strong attention to detail Excellent communication Desire to challenge the norm Comfortability with Microsoft, in particular Excel System friendly (there will be a few to learn!) What you need to succeed: Ideally degree education but not essential Proficient on Microsoft programs especially Excel, PowerPoint and Outlook Previous experience in Buying environment desired but not essential Confidently communicates, challenges and gives feedback to others. Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. 💡Here's what's in it for you: • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes, • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support, • Come and be part of something special!

The Role Department: Food / Brand Reports to: Head of Food Direct reports: 1-2 Working hours: 40 hours per week, 3-4 days in London, 1-2 days from home. Location: Central London Company Summary Coco di Mama is the UK’s most-loved Italian to Go brand, on track to be a £50 million sales brand in the next year. Our goal is to create loving fans in our customers in our London stores, serving our all-day Italian menu and specialty coffee, in our nationwide delivery kitchens, through our corporate catering platform, in our nationwide travel sites and more recently through our retail ranges available in Sainsbury’s and Tesco. At Coco di Mama, we are an innovative and entrepreneurial team who are constantly seeking ways to evolve the brand proposition to stay relevant and grow the brand to new customers and new occasions. Our values are Can do, Individual, Approachable and Organised. If you think this is you, then read on. Our corporate sustainability policy is well embedded – we believe in going above and beyond with the spirit of Italian Generosity to our teams & customers, and we have committed to be Net Zero by 2040. Purpose of the Role: Reporting to and working closely with Head of Food, work to develop the brand’s menu innovation, demonstrating a true understanding of the customer, the company, the competition, training requirements and the kitchen operations along the way. You will lead and own Coco di Mama’s Food and Drink development strategy and deliver the 4 x seasonal menu launches across our 13 London stores, 130+ Delivery Kitchens & a handful of motorway service outlets. You will develop products that stimulate customer interest in the brand and ensure our food and drink proposition exceeds that of direct competitors in terms of innovation and quality within a competitive pricing framework. Also, be the brand’s allergen & nutritional champion – fully responsible for the end-to-end process of supplier information input to customer information output. The ideal candidate will be commercially minded, help ensure our menu delivers against theoretical food cost margins and cash margin targets. Also able to collaborate with the Azzurri Group supply chain function to quickly bring new products to market and look for efficiencies to improve processes and costs. You will collaborate with Marketing, Operations, L&D, and Finance to deliver key menu launches. Key Accountabilities: • Design and develop the food development strategy for the next 12+ months and execute it effectively across all stores and other channels., • Innovate & develop for new menu launches and seasonal specials, which deliver on the food & drink strategy and respond to current customer, trend, commercial and competitor positions., • Creatively identifying new categories and opportunities in the product range., • Lead an inspiration process to gain alignment from senior stakeholders on the new menu development and determine customer and operational testing requirements., • Run food shows for the Senior leadership team to propose new products that are commercially and operationally sound for new menu launches., • Complete product ownership, including pricing, packaging, and planograms. Align with senior business stakeholders., • Working with Azzurri Purchasing & Supply Chain to manage processes to ensure all elements of menu delivery are optimised (specs, costings, sample library, operational complexity, PSC (Purchasing & Supply Chain) briefing, providing forecasts are correct)., • Collaborate with the Marketing team to deliver timely, accurate and successful menu launch campaigns, including attending all photoshoots to organise the food and be the key food guardian., • Enhance existing and build new relationships with suppliers to ensure the quality and consistency of products and work with them to brief new/improved products for the business., • Owner for all things Coco packaging. Key contact for packaging supplier Yates, new packaging briefs, sample library, new packaging trials & feedback, stock management and re-orders (along with PSC), cost-saving initiatives and delivering the Azzurri ESG strategy for packaging and recycling., • Key food contact for customer queries. Develop action plans against customer experience feedback on food quality to increase customer satisfaction., • Ensure strong relationships with store operators and key stakeholders within franchise businesses to ensure menu development wins the hearts and minds of all staff. Involves; collaborate with the training team to develop accurate and timely process cards and generating ‘launch packs’ that encapsulates all key information for teams for menu launches., • Working closely with QS, fully responsible for the end-to-end process of supplier information input to customer information output. Involves using our in-house recipe management system with 100% accuracy, liaising with suppliers on product information input, generating reports and creating customer friendly Allergen & Nutrition guides. Additionally, managing the information flow through to the Natasha’s Law allergen labelling system., • Management of the product & recipe input of the stock system, ensuring recipes and prices are accurate for accurate commercial/wastage data., • Owner for sample and development kitchen management – space is tight and within one of the stores, so an organised and diligent approach here is needed. What you will bring: • Minimum 3-4-year experience in a good development role, ideally across a range of categories, • Food to Go /QSR experience desirable, plus any FMCG/retail experience, • Working in a fast-paced customer-facing environment, • Proven ability to innovate in menu development, • Proven ability to balance creative trend-led food and drink within commercial requirements, • Proven ability to plan and manage effectively to deliver projects consistently on time and to the commercials required., • Experience in injecting new ideas and enthusiasm, • Understanding and responding to customer needs, • Degree educated or equivalent experience, • A real passion for food, drink, coffee, and Italy. Key Skills: • Positive can-do attitude, • Creative and proactive with the ability to challenge precedent where appropriate, • Strong interpersonal and influencing skills – able to work across functions to ensure plans have buy-in across the whole organisation, • Bright, fast thinker who takes initiative and likes problem-solving, • Ability to work at pace and high capacity, • Strong attention to detail, particularly related to allergens and customer safety., • Strong project management skills, • Strong business and commercial acumen –constantly consider the impact of food commercials, • Driven and self-sufficient, • Genuine desire to meet customer needs and maintain high standards of quality and consistency., • Good IT and analytical skills What we offer: • Competitive salary, • 20% performance related bonus, • Pension scheme, • 25 days holiday + bank holidays, • Free coffee and food at Coco di Mama, • 50% Discounts across Azzurri Group brands – Zizzi, Ask Italian, Dave's Hot Chicken, • Opportunity to grow & develop with a fun, supportive, and ambitious team

Position Title: Insurance Consultant (BankServe) Reports to: Head of Consultancy Team Location: London Summary of Position: We are looking for an Insurance Consultant to work within a high profile team to provide insurance consulting services to financiers and their legal counsel. BMS acts exclusively for financiers, advising on the effectiveness of Owners’ and Operators’ insurance programmes and transferring risk to insurers on behalf of more than 100 financial institutions worldwide. Our scale, experience and specialist focus mean we are widely regarded as leaders in our field, working with many of the world’s top financial institutions and operating entirely without conflict, with a clear understanding of financiers’ priorities. With a global client base across the UK, Europe and key finance and shipping hubs in Asia, our consulting, broking and claims teams form the largest specialist group in this sector. For over 25 years, we have led the development and refinement of insurance structures for shipping and offshore finance, combining deep technical expertise and long-standing market relationships to deliver practical, commercial outcomes for our clients. Key Responsibilities: • Review Owners or Charterers vessel insurances with the aim of producing written reports for Lenders or Lessors advising on the adequacy of the insurances., • Assist Lenders or Lessors (and/or their legal counsel) in dealing with points raised in the insurance reports., • Review, in conjunction with the legal counsel for Lenders and Lessors, the insurance covenants in financing documents., • Provide general insurance advice (written or oral) to Lenders, Lessors and their legal counsel on current market issues., • Maintain and build on existing client relationships, ensuring the highest standards of integrity and client service are maintained in all the Company’s dealings., • Adhere to company and regulatory policies, procedures together with mandatory training requirements. Functional & Behavioural Competencies required: • An understanding of Marine insurance with technical knowledge in this sector., • Experience of taking responsibility for their own actions and the actions of others with little need for support., • Excellent IT & organisational skills., • Makes use of all available office tools to plan and keep track of work and events., • Manages a range of tasks but maintains focus on deadlines and priorities., • Anticipates problems in advance and makes contingencies., • Advanced computer skills., • Customer focused., • Proactive, always looks for ways of delivering a better or more efficient service., • Respectful and professional in all dealings with people at all levels., • Excellent telephone manner., • Resourceful in setting up new systems and processes., • Good investigative and problem solving skills., • Excellent attention to detail, and ability to plan meticulously.

Head of HR - 12 Month FTC Global Beauty Company London - Hybrid working The Brand: • Iconic brand name, No 1 , £ Multi- hundred Million turnover., • One of the worlds fastest growing beauty brand which is now award-winning across skin and make up, • Huge international expansion, • Growth firmly on the agenda including expanding their product and service offering, further UK & international growth, • Vegan, cruelty free, excellent reputation for quality and exceptional customer experience. Keeping customers at the centre of everything they do and deliver., • Fantastic reputation from employees. Known for their positive culture voted one of the best places to work., • Triple digit growth YOY Key responsibilities include: • Lead the day‑to‑day HR function, ensuring high‑quality service delivery across all people processes., • Own the full employee lifecycle including recruitment, onboarding, performance, development and exits., • Develop and deliver a forward-thinking HR strategy aligned to business growth objectives, • Partner with senior leadership to drive organisational effectiveness and workforce planning., • Lead talent acquisition, development, and retention strategies across the region., • Champion culture, values, and DE&I initiatives., • Oversee employee relations, ensuring best practice and risk mitigation., • Drive performance management and leadership capability across all levels., • Lead and develop the HR team, fostering a high-performing and collaborative function., • Utilise data and insights to inform decision-making and measure HR impact. Key Experience Required: • Proven experience in a senior HR leadership role, ideally within a fast-paced, high-growth environment, • Strong commercial acumen with the ability to influence at executive level., • Experience scaling teams and building organisational capability., • Passion for culture, people experience, and inclusive leadership., • Strong knowledge of UK employment law (EMEA exposure beneficial), • Data-driven with a strategic yet hands-on approach, • Experience within beauty, retail, consumer, or digital-first brands is advantageous

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

Company Description Ayrton Bespoke Ltd is London’s leading provider of replacement timber windows and doors. Known for exceptional craftsmanship and elegant design, our family-run business is dedicated to delivering high-quality, bespoke replacements that perfectly complement our customers’ homes. With showrooms in Wandsworth, Crouch End, and Dulwich, and Notting Hill, Ayrton Bespoke continues to expand. We are looking for skilled and passionate individuals who are eager to join our experienced team and contribute to our tradition of excellence. All of our installers are full time employees, valued members of our team and we do not subcontract. Role Description: We are looking for a dedicated and experienced Senior Installer to lead one of Ayrton’s fitting teams, ensuring that our products are installed to the highest standards. The Senior Installer will oversee the installation of timber windows and doors, ensuring that projects are completed efficiently, safely, and to the highest quality standards. You will attend booked appointments at clients’ homes in a fully equipped company van to fit timber windows and doors to a variety of windows, doors and homes. This role requires strong leadership skills, technical expertise, and a keen eye for detail. The Head Installer will be responsible for liaising with clients, our Operations team, mentoring junior installers and ensuring compliance with all relevant regulations and standards. The Senior Installer must have proven timber window and door industry experience for a minimum of 3 years, with at least 1 years in a supervisory role. Be competent in full replacement and have excellent finishing and communication skills. The successful candidate/team will be able to demonstrate reliability and motivation to get the job done correctly and have an exceptional eye for detail. They must be able and willing to work alone or as part of a team, as the installation project requires. They must install our product as specified. They must always represent the company in the best possible light, producing a high standard of workmanship and professionalism and demonstrating excellent customer service skills. Work Location: On site across all London postcodes. Head Office is in Wandsworth SW18 5AD and warehouse in Wandsworth. The Head Installer will be expected to travel to projects as directed and coordinated by Ayrton’s Operations team. The package: • 5 Day Week (Monday - Friday), Saturday work available if desired., • Full use of a company van will be provided, • Training provided for new products as necessary., • Access to Bi-Annual bonus scheme & company benefits package after 3 months Salary £33,000 - £45,000 per annum depending on experience. Benefits: · 22 days of holiday (excluding bank holidays) · Bi-annual Bonus scheme from 3 months onward · Pension contribution from 6 months onward - The Company shall contribute an amount equal to 5% of the Employee's salary. · Private health insurance with Vitality from 6 months onward · Team socials and activities · Training and development support · You will be joining an experienced and extremely talented team, who will help you grow professionally by providing valuable mentoring and development opportunities If you like the sound of this position, apply with your up-to-date CV today! Applications are reviewed on a first come first served basis so don’t delay. Please contact Olivia Ditcham in our Executive Team, at

About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations. We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform, the Dynamics 365 stack for CRM and ERP. Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges. Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role The Microsoft D365 Supply Chain Consultant is part of the Consulting Team, reporting to the Head of Consulting. The role is a client facing position, delivering industry leading Microsoft Dynamics solutions. The D365 Supply Chain Consultant will have a strong Supply Chain and Dynamics background to deliver the successful implementation and maintenance of our clients D365 solutions. You will need a demonstrable history of consultancy experience as this role will entail continuous interaction with clients and project teams. Your experience and knowledge of D365 solutions and associated business processes combined with an appreciation of associated technologies are imperative to support your role at Ingentive. This is a varied and demanding role involving all aspects of implementing Dynamics solutions from pre-sales work through the project life cycle to go-live and on-going support. Your involvement with clients will include off-site and on-site work and you will be encouraged to develop your Dynamics knowledge and achieve relevant certifications. Essential Expertise: • 5+ years of supply chain experience, • Previous experience of D365 F&SCM, • Required to demonstrate credibility with the client and quickly understand how our products will add value to our services, • Proven consulting experience, • Good listening skills, with the ability to quickly resolve problems, action solutions with the ability to work under pressure, • Understanding and assimilating information from various sources, • Being able to recognise and deal with conflict or sensitive situations, • A clear ability to organise your own time and resources, and execute daily, • Commercial awareness and total dedication to delivering maximum return on investment for our clients, • Self-motivated and driven to achieve professional success in a team based consulting environment., • Demonstrated experience implementing the finance functionality within D365 (including project accounting and inventory valuation), • Experience designing and coordinating multi-site or multi-national implementations, • Microsoft D365 accreditation, • Maintaining industry specific knowledge to help our clients follow best practise processes., • Fluency in English both written and verbal. Responsibilities: On a daily basis your varied role will include, but will not be limited to: • Delighting our clients with exceptional customer service, • Demonstrate awareness around upselling and understanding of additional company capabilities, • Ensuring quality control of all your deliverables, • Be involved in Pre-sales assistance when required, • Clear and concise communication with Project Managers on project progress, • Effective communication with senior management as well as junior staff at our clients, • Implementation planning and the delivery of value added work, to scope, deadline and budget, • Running client workshops on business processes, business requirements and system design, • Business and systems analysis and documentation, • Product design and gap analysis to standard product functionality, • Production of design, system, user and procedural documentation, • Application configuration and setup, • Provide system training to both internal and external clients, • Development and delivery of testing strategies, • Assist others in the team to grow and build their skills, • Recommends actions that are consistent with Ingentive’s values, objectives, and goals, • Must possess good organisational, presentation and facilitation skills., • Exercises strong business judgment supporting Ingentive’s strategy and vision, • Always demonstrate a desire for excellence in everything you deliver Quality Measures Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: • Consistent positive client feedback relating to project work., • Achieving objective targets set in monthly one to one reviews, • Completing high quality self managed tasks on time and to budget, • Maintaining great communication with clients and the team, • Adherence to Ingentive quality standards and assurance, • Maintain knowledge of the Dynamics product and understand road map items, bringing new knowledge and features in to use at the earliest opportunity., • Maintain and certify on Dynamics, AI and PowerPlatform technologies., • Behaviour in line with the company values. Teammates’ benefits: • Bonus Schemes, • Life Assurance, • Private medical cover, • Group income protection, • Great Company Pension, • Enhanced Sick Pay, • Enhanced Family Leave Pay, • Volunteering Leave, • Teammate recognition scheme, • Loyalty award scheme, • 24/7 access to EAP including Wisdom AI app, • Access to Bright Exchange Online marketplace, • Remote working with the option to work from our Central London Office Our Purpose and Values Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions Mission - To create frontier enterprises Values – Passion, Performance, Partnership Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

The Company Our client is an award-winning guest and events service provider within a leading global financial, private equity and investment firm. With the portfolio set to expand across additional European offices, this role offers significant career progression, with London acting as the blueprint for future growth. An exciting opportunity has arisen to join this space in a senior leadership role in Guest Experience & Events. The Role As Head of Guest Experience & Events you will have overall responsibility for the delivery of exceptional visitor experience and events across a prestigious portfolio of corporate buildings. The corporate community regularly entertains clients within newly refurbished spaces, and your team will be responsible for delivering impeccable events and a seamless guest welcome. • You will oversee all customer-facing touchpoints, setting the standard for service excellence in events and a truly five-star visitor experience., • You will lead a large, high-performing team of up to 30 colleagues, supported by a Deputy, and will be highly visible within the business, leading from the front., • You will work closely with senior stakeholders and collaborate with colleagues in the US, sharing ideas and innovations to ensure a consistently outstanding service offering., • Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience. The Candidate You will be happy to be site-based, five days per week with some travel required. This position is ideally suited to a leader with a background in five-star conference and events, corporate hospitality, or luxury hotel environments, who thrives in delivering best-in-class service at scale. • You will have experience in developing and upskilling a team, identifying training needs, driving continuous service innovation, and embedding a culture of excellence., • Client engagement and stakeholder management experience are key to the role., • You may have had exposure to mobilising or expanding services into new locations., • Knowledge of workplace services, corporate hospitality, or FM environments is desirable, but not required.

Regional Director (Early Years) Salary: £DOE plus car allowance Hours: Full Time / 40 hours per week Location: Field based with travel to our nurseries in North London and head offices in London and Northampton We are seeking an experienced and values‑led Regional Director with knowledge of the early years sector, to provide strong, visible leadership across a large portfolio of nursery settings. This role is key to driving performance, quality, safety, and sustainable growth while embedding a positive culture that delivers outstanding outcomes for children, families, and colleagues. Why Bright Horizons? We’ve been voted Great Place to Work every year since 2006, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2025. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing What We Can Offer You • Our benefits include but are not limited to, • Flexible working and holiday entitlements, • Discounted childcare in one of our nurseries, • Quarterly Employee Appreciation Weeks, • Annual gala award evening, • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more, • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life Key Responsibilities • Lead and inspire Nursery Management Teams, embedding our HEART culture to drive engagement, retention, performance, and customer satisfaction across the region., • Deliver People and Growth strategies, ensuring alignment with business objectives across all nursery settings., • Champion Bright Horizons UK pedagogy, working closely with the Early Childhood Specialist to ensure consistent quality., • Lead Keeping Everyone Safe initiatives, modelling and reinforcing a strong safety and compliance culture., • Deliver People and Growth projects in partnership with HR, Finance, and Marketing, ensuring consistent and secure implementation of policies and practices across all sites. Key Skills & Experience • Leadership & People Management – Inspire and lead large multi‑site teams; build high‑performing managers through coaching and strong performance management, while championing company culture and values., • Strategic & Commercial Acumen – Translate strategy into action, delivering people and growth plans while balancing commercial performance with service excellence., • Operational & Project Delivery – Plan, manage, and deliver projects and agreed proposals efficiently across complex, fast‑paced environments., • Regulatory & Compliance Expertise – Strong knowledge of Ofsted, Local Authority, and legislative requirements within highly regulated sectors., • Data‑Driven Decision Making – Confident decision‑maker who uses data, analytics, and digital tools to solve problems and drive performance., • Stakeholder & Communication Skills – Collaborative influencer, building strong relationships across HR, Finance, Marketing, and wider stakeholders., • Change & Innovation – Lead and embed change, championing new ideas and continuous improvement., • Digital Capability – Comfortable using systems and technology to support reporting, insight, and operational efficiency. Key Competencies • Strategy & Commercial Focus – Strategic execution, budget management, cost control, and confident decision‑making., • Leadership & Change – Inspiring multi‑site teams, driving engagement, developing leaders, and delivering change., • Operations & Compliance – Strong regulatory and safety leadership, data‑driven performance management, and cross‑functional project delivery., • Digital & Risk – Data‑literate with strong risk management and compliance oversight. Essential Experience • Senior multi‑site leadership experience (15+ nursery/service sites) within a highly regulated, medium to large organisation., • Experience and knowledge of the early years sector, • Proven success delivering high‑quality customer, client, and employee outcomes, with sustained YOY growth., • Strong track record of leadership development, performance management, and impact measurement in partnership with HR., • Confident decision‑maker with experience leading change, innovation, and turnaround initiatives., • Demonstrable success building high‑performing teams, driving regulatory compliance, quality improvement, and service excellence., • Ability to translate strategy into action using data, systems, and digital tools to improve performance and commercial outcomes. Essential Qualifications • Relevant degree in Early Childhood Education or Leadership / Business Management., • Recognised Leadership & Management qualification., • Full UK driving licence (regular travel between sites required)., • Evidence of ongoing CPD and commitment to professional development. Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to a criminal record check. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

Regional Head of Services and Delivery – Europe, North America Pivotal figure in Core Banking | Driving Transformation in Cloud-Based Core Banking Solutions | Crafting the Next Generation of Professional Services | Champion the advancement of Service-Oriented Solutions Join a globally recognized innovator in financial services technology, delivering end-to-end digital banking solutions that redefine industry standards. As a key enabler of our client’s strategic vision, this role provides an opportunity to lead high-profile transformation projects, influence industry best practices, and drive lasting impact in the regional financial landscape. Base Location: UK For client: Fintech Global Leader ANKH ID: 252 As a dynamic and experienced regional professional services leader, you are expected to oversee the seamless implementation and deployment of our client’s Core Banking Solution across the region. This role places you at the forefront of a strategic evolution in Professional Services, supporting financial institutions in their transition from traditional on-premise infrastructures to agile, cloud-based SaaS solutions. Key Responsibilities: Project Execution & Delivery • Lead the successful execution of our client’s Core Banking projects across the region as well as handling migrations and system upgrades for existing customers, ensuring seamless delivery, high standards of quality, and alignment with customer expectations., • Collaborate with Project Management Office and Center of Excellence to allocate resources effectively and support high-quality project execution., • Lead a team of Functional and Technical Consultants, ensuring alignment with regional and segment expertise., • Lead initiatives for consultant professional development, enhancing technical and industry expertise to maximize client value., • Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly., • Facilitate communication between Product and Services, ensuring alignment between customer commitments, product roadmaps, and release schedules., • SME in SaaS Core Banking solutions, • Proven leadership experience in professional or managed services, • Deep expertise in SaaS and cloud-based software implementations as an executive within financial services., • Solid understanding of core banking solutions and enterprise financial software., • Strong stakeholder management skills, with experience liaising across internal teams, clients, and external partners., • Commercial mindset with proficiency in project scoping, cost optimization, and resource planning., • Comprehensive knowledge of technical, functional, and project management disciplines., • Structured and programmatic approach to execution, ensuring efficiency and best practices., • Bachelor’s degree in Business, Finance, Information Technology, or a related field., • Fluency in English, • Willingness to travel Please note that only shortlisted candidates will be contacted. Applications without a detailed CV or those not meeting the mandatory requirements will not be considered. Your confidentiality is assured. If you do not hear from us within 15 days, you will be considered for future opportunities.

Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview About the Role Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go-to person for everything on the floor, ensuring smooth day-to-day operations while delivering a first-class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people-focused role, this is a fantastic opportunity to make a real impact. What you'll be doing: You’ll take pride in delivering an exceptional experience and keeping everything running smoothly. Your responsibilities will include: • Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival, • Acting as the main front-of-house contact for both internal teams and external visitors, • Managing the day-to-day operations of the floor, including supplies, post, couriers, taxis, and lockers, • Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements, • Supporting meeting room setup, including AV equipment and daily checks, • Communicating key updates across the floor and maintaining accurate distribution lists, • Supporting the organisation of events and team activities, • Welcoming new starters, giving tours, and helping them settle in from day one, • Working closely with other concierges and the wider PA community to support a “one team” culture Going the Extra Mile! In this role, you’ll also: • Provide ad hoc support to senior international executives visiting the office, • Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics, • Become the trusted, familiar face on the floor – someone everyone can rely on, • Continuously look for ways to improve how the floor operates and enhance the overall experience Please note: This role requires on-site attendance Monday-Friday 08:30-16:30 What we're looking for: • A friendly, confident, and professional individual with excellent customer service skills, • Previous experience in a front-of-house, reception, or customer-facing role (office or hospitality preferred), • A collaborative team player with a positive, can-do attitude, • Proactive, reliable, and able to take ownership of tasks, • Strong organisational skills with excellent attention to detail, • Ability to multitask, stay calm under pressure, and work in a fast-paced environment, • Comfortable working both independently and as part of a wider team Additional Information Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Mode Search is supporting a globally renowned luxury house in the search for an Executive Assistant. The Executive Assistant will report directly to the Retail Director and work closely with the wider leadership team, including Directors and Store Managers, as well as key head office contacts. The role is instrumental in ensuring the smooth, efficient and professional running of the Maison, acting as a central coordination point for internal and external stakeholders. The Role • Provide high-level administrative and organisational support, • Manage complex and ever-changing diaries, demonstrating strong forward planning and prioritisation, • Coordinate and reschedule appointments across multiple stakeholders and time zones, • Prepare meetings including briefing documents, presentations, room bookings, hospitality and materials, • Organise domestic and international travel, detailed itineraries and expense processing, • Enter expense commitment requests, check and pre-validate invoices where required, • Draft correspondence and manage sensitive information with absolute discretion, • Support the preparation of presentations and key business documentation, • Occasionally attend meetings to capture actions and ensure clear communication follow-up, • Provide ad hoc administrative support to other Directors within the Maison, • Coordinate leadership visits, seminars, celebrations and internal events, • Support the organisation of buying trips and cross-functional travel coordination, • Contribute to internal communications and initiatives that foster team engagement and togetherness, • Act as a liaison between the Maison, head office and external partners to ensure seamless information flow, • Uphold the highest standards of professionalism in all interactions Requirements • Proven experience as an Executive Assistant or Personal Assistant within a fast-paced, high-demand environment, • Demonstrated experience supporting senior leadership, • Exceptional organisational skills with strong attention to detail, • Ability to anticipate needs, manage competing priorities and remain proactive, • High level of discretion, confidentiality and integrity, • Strong interpersonal and communication skills with the ability to adapt to different stakeholders, • Calm and agile approach when managing unforeseen changes or challenges, • Autonomous and solutions-oriented mindset, • Strong customer-service orientation and collaborative approach, • Advanced proficiency in Microsoft Office (Excel, PowerPoint and Word), • Structured, positive and team-focused attitude, • Commercial awareness and a growth mindset, • Ability to thrive in an operationally complex, high-expectation environment Please note that due to the high volume of applications we are currently receiving, we are unfortunately unable to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You may also submit your CV directly to should you wish to apply.

The Role Looking for a proactive and detail-driven Supply Chain Executive to join a growing brand. In this role, you’ll sit at the intersection of supply chain and merchandising, ensuring stock flows seamlessly from manufacturer to warehouse to customer, while supporting product setup, inventory management, and retail operations. You’ll work closely with suppliers, warehouse partners and internal teams to keep everything running smoothly and accurately. If you have experience with Gorgias, Shopify, and supply chain or merchandising in a retail environment, we’d love to hear from you. About the brand This brand is on a mission to challenge the taboos around the natural transformations that a woman’s body goes through. Building a business that tens of thousands of women love, selling skincare and solutions to help at every stage of their lives. Making taboo-busting body care for problems no one likes to talk about and making empowering products that celebrate women’s bodies at every stage. Championing women’s health, more than anything, creating products that actually work. About the gig: ● Supply Chain Administration: Provide day-to-day administrative support across the supply chain function, including data entry, report preparation, sample coordination, and inventory management to support multiple teams. ● Warehouse Coordination: Liaise with our warehouse partners to prepare sales orders and bulk stock movements. Manage orders through the warehouse portal, including order acceptance, uploading delivery notes and packing lists, issuing shipping notifications, and updating delivery statuses. ● Stock Monitoring & Reconciliation: Monitor inbound and outbound stock across warehouses, auditing and reconciling delivery quantities against the PO tracker and Xero purchase records. ● Logistics & Transport Coordination: Act as the main point of contact for manufacturers and freight forwarders to organise packaging and finished goods shipments, ensuring all documentation is accurate and provided on time. ● Product Setup: Set up new products in internal systems and coordinate onboarding with warehouse partners. ● B2B Order Management: Manage wholesale and trade orders from retail partners, ensuring timely delivery, proactive communication, and resolution of any order issues or disputes. ● End-of-Month Stock Count: Work closely with the Head of Supply Chain and Finance to support accurate end-of-month stock counts. ● Finance Administration: Support finance operations by posting customer invoices in Xero, processing invoices from retailer portals, and following up with retailers on outstanding payments. ● Cross-Functional Collaboration: Collaborate closely with teams across the business, including Marketing and Warehouse Operations, to ensure a seamless end-to-end customer experience. ● Ad Hoc Support: Assist with additional customer service administrative tasks or queries as required. About you ● Relevant Experience 2-3 years: Previous experience within a supply chain or merchandising function in retail. ● Communication Skills: Excellent verbal and written communication skills, with the ability to interact confidently and clearly with both customers and internal teams. ● Problem-Solving: Strong problem-solving abilities, enabling you to resolve issues efficiently, calmly, and with sound judgement. ● Organisation & Attention to Detail: Exceptional organisational skills and a high level of attention to detail, allowing you to manage multiple priorities and ensure nothing is overlooked. Accuracy is critical in everything we do, and our work reflects the quality and care behind our products. ● Customer-Focused Mindset: A positive, customer-first attitude with a genuine desire to support and deliver great outcomes for our customers and partners. ● Time Management: Strong time-management skills, with the ability to prioritise and balance multiple workstreams and objectives effectively. Location - Liverpool Street, Hybrid two days per week in the office.

Head of Housekeeping – Luxury Train Experience We are recruiting on behalf of a world-renowned luxury travel brand for a truly unique and exceptional opportunity as a Head of Housekeeping onboard one of the most prestigious luxury train experiences in the world. This is not your typical housekeeping role — you will be delivering world-class standards in a dynamic, ever-changing environment, ensuring every guest experiences the highest level of comfort, service, and attention to detail throughout their journey. The Role As Head of Housekeeping, you will lead from the front — combining hands-on operational excellence with strong leadership. You will be responsible for maintaining impeccable standards across guest cabins and all communal areas, while managing and inspiring your team to deliver an unforgettable guest experience. This is a customer-facing role, requiring professionalism, composure, and a genuine passion for luxury hospitality. Key Responsibilities • Lead, motivate, and develop the housekeeping team onboard, • Maintain exceptional standards across guest rooms and communal areas, • Take a hands-on approach to daily operations, • Manage rotas, staffing, and payroll responsibilities, • Ensure seamless delivery of a world-class guest experience, • Respond to guest needs with efficiency, discretion, and professionalism, • Continuously look for ways to enhance service and operational excellence About You • Proven experience in a luxury housekeeping environment at Supervisor or Manager level, • A natural leader with a hands-on, proactive approach, • Calm, level-headed, and solutions-focused under pressure, • Highly organised with strong attention to detail, • Confident in a guest-facing role, delivering exceptional service, • Passionate about hospitality and creating memorable experiences The Package • £42,000 salary, • Outstanding benefits package, including:, • Private Medical Insurance (PMI), • Dental cover, • Access to worldwide stays across an exclusive resort network, • The opportunity to work within a truly unique luxury travel environment Working Pattern • Rota-based role, • Required to travel and stay onboard for up to 6 nights at a time This is a rare chance to join an iconic brand and be part of delivering one of the most exclusive and memorable travel experiences in the world.

Assistant Clinic Manager Luxury Medical & Aesthetic Skin Clinic West London | Full-Time Up to £38,000 + Performance Bonus We are seeking a high-calibre Assistant Clinic Manager to join a state-of-the-art, award-winning medical and aesthetic skin clinic in the heart of West London. This is a pivotal leadership role within a doctor-led, CQC-regulated environment, reporting directly to the Head of Operations and Medical Director. The successful candidate will play a key role in driving operational excellence, ensuring regulatory compliance, and delivering an outstanding patient experience. The Role As Assistant Clinic Manager, you will support the smooth and efficient running of the clinic while overseeing day-to-day performance. You will lead a team of four direct reports, with opportunities for further team expansion. This is a hands-on position, ideal for a highly organised and proactive individual who thrives in a fast-paced, high-standard clinical environment. Working Pattern: • Full-time, • Monday to Friday, • 1–2 Saturdays per month (rota basis) Key Responsibilities • Oversee daily clinic operations to ensure seamless service delivery, • Lead, motivate, and manage a team of therapists and reception staff, • Support and maintain SOPs in line with CQC requirements, • Ensure full compliance within a CQC-regulated environment, • Drive clinic performance, sales, and KPI achievement, • Maintain exceptional patient journey standards and customer service excellence, • Collaborate with senior leadership to implement operational improvements, • Monitor reporting, data tracking, and performance metrics (advanced Excel skills required) About You We are looking for an ambitious, detail-oriented professional with strong leadership capabilities and a passion for aesthetics and clinical excellence. Essential Requirements: • Minimum 2 years’ experience in an Assistant Manager or similar management role, • Background in aesthetics, medical, dental, or a comparable regulated healthcare environment, • Experience working within a CQC-regulated clinic (or strong working knowledge of CQC standards), • Proven track record in operations and sales, with consistent KPI delivery, • Strong leadership and organisational skills, • Ability to work autonomously with a proactive mindset, • Excellent IT proficiency, particularly in Excel, • Fluent English, • Exceptional attention to detail Personal Attributes • Warm, professional, and people-focused, • Highly efficient and process-driven, • Commercially aware and sales-oriented, • Confident in leadership and decision-making, • Passionate about aesthetics, safety, and ethical practice, • NVQ Level 3 in Beauty Therapy (or equivalent such as ITEC/CIBTAC) What We Offer • Competitive base salary (up to £38,000 DOE), • Monthly performance-based sales bonus, • Ongoing professional training in leading aesthetic technologies, • Potential lateral progression into skincare brand opportunities, • Discounted treatments and products (including injectables), • Company pension, • Health & wellbeing programme, • Employee discounts, • Supportive, high-performance team culture Location Based in West London, with excellent transport links across the city. Easily commutable from: Balham, Clapham, Croydon, Ealing, Guildford, Kingston upon Thames, Richmond, St Albans, Stratford, Watford, and Wimbledon. References Compass Associates is acting as the recruitment partner for this position. If this role isn’t suitable for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation. Contact Details For more information, please contact Roberto on 023 9421 4486 or email .

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Generating interest from Qualified Dental Nurses to be part of the Damira Team at our fully private practice, Cross Deep in London Are you looking to develop your skills and join one of the fastest growing dental groups in the UK? Established in 2003, our expanding group has 52 Dental Practices and dentists, specialists, hygienists, and therapists providing high quality patient care. Offering modern, well-equipped facilities, our dynamic and expanding group offers NHS, private and specialist care. Our Practice Team sits at the heart of our business, and we firmly believe that being a Qualified Dental Nurse is a vocation - not just a job. As such, we are always looking for ways to invest in your continuous professional development. Our team is growing and so are our people! In line with our ever-expanding ambitions, we are currently searching for Qualified Dental Nurses to join us on our adventure at Damira! We have an exciting new opportunity for a Qualified Dental Nurses to join us in Damira Dental Studios in Twickenham, London. Address of Cross Deep Practice:6, Cross Deep, Twickenham TW1 4QW Candidate requirements: • GDC Registered is mandatory, • Right to work in UK is mandatory, • At least 1 year of Nursing Experience, • An understanding of dentistry, • Excellent verbal and communication skills, • Customer service and reception skills, • Friendly, reliable, and adaptable, • Flexible and a team player, • Pro-active and motivated, • Well presented, reliable, and supportive, • A wide variety of experience with general dentistry as well as the specialties, like Implants, Sedation, Periodontal, Orthodontic, Oral Surgery would be advantageous as in Cross Deep we offer all these services., • We are looking to hire someone who would also be prepared to assist with the training of our apprentice nurses that we have on board and assist the Head nurse with tasks and audits. Hours: 42.5 hours per week Monday to Friday 7.45-5.15 Benefits: ✨ Enhanced holiday entitlement – earn an extra day after 2 years’ service (up to 5 additional days) ✨ Generous referral bonus scheme for referring Dental Nurses, Dentists, Hygienists, Practice Managers, and Deputy Practice Managers ✨ Employee Assistance Programme, including free confidential counselling ✨ Supportive team environment with opportunities for career development and CPD Please note: We are unable to extend visa sponsorship for this role. For further information regarding this or any other positions available in Damira Dental Studios, confidential queries can be made by submitting your CV or enquiry, to our Senior Talent Acquisition Manager, Sunita Pati Verma. Email id: Mobile: +44 7503630150. All applications and enquires will be treated in the strictest of confidence.

Key role objective The Managing Quantity Surveyor is responsible for the commercial and contractual management of WJ’s customer projects, ensuring robust financial control, contract compliance, accurate forecasting, and commercial risk management across all UK operations. The role works closely with WJ Project Managers to support delivery, maximise value, manage contract change, protect WJ’s commercial position, and ensure accurate and timely reporting. The MQS will be the company’s subject matter expert in managing JCT and NEC3/4 construction contracts, ensuring best practice commercial governance across the project lifecycle. SALARY: £65,000–£75,000 per annum + Car + Generous Benefits (see below) • Company car: Company car (available for personal use) with a monthly rental value, • Pension: Automatically enrolled into the WJ Groundwater Salary Sacrifice Pension Scheme. Contributions are made at 5% for both employee (minimum) and employer (maximum)., • Private Healthcare: At six months of service, Automatically enrolled into Westfield Health Cash Plan for Specialist Consultations & Diagnostics, Scanning Service (MRI, CT & PET Scans), Optical, Dental, Chiropody and Therapy Treatments (Physiotherapy, Acupuncture, Chiropractic, Homeopathy and Osteopathy), • Profit Related Bonus: A profit related annual bonus will be payable in December if WJ meets its profit targets, • Group Life Insurance: Automatically included in the WJ Death in Service Group Insurance at 3 times salary after 6-month probation period, • Gym Membership: Exclusive, discounted access to thousands of gyms, pools and spas with just one pass via our fitness partner, Hussle Key areas of responsibility: Contract & Commercial Management • Lead commercial administration of all allocated WJ projects under NEC3/4, JCT, and bespoke contract frameworks., • Ensure contractual obligations, notices, early warnings, and communications are issued correctly and on time., • Provide authoritative advice to Project Managers on contractual rights, risk, programme impacts, and entitlement., • Prepare, manage, and maintain project cost plans, internal CVRs, and monthly cashflow forecasts., • Review and validate subcontractor costs, plant & labour allocations, and resource expenditure., • Ensure accurate monthly valuations, including both measured and forecast values, supporting strong cash recovery., • Act as the lead commercial interface with clients, main contractors, and commercial representatives., • Attend progress meetings, commercial reviews, and contract negotiations on behalf of WJ., • Establish and maintain a clear change management process across projects., • Prepare and agree compensation events, variations, quotations, and re-measures in accordance with contract rules., • Produce accurate monthly commercial reports for the Operations Manager, Finance Manager, and Managing Director., • Present CVR outcomes and explain budget movements, risks, overruns, or margin variances., • Work collaboratively with Project Managers to ensure that operational decisions consider commercial impact., • Provide commercial training, guidance, and mentoring to Project Managers and site leads (no formal line management)., • Maintain robust commercial records, including correspondence, notices, site diaries, measurements, and cost evidence., • Support dispute resolution, mediation, adjudication or claims processes if required., • Ensure commercial processes comply with WJ’s IMS, QMS, SHEQ requirements, and corporate governance expectations. Qualifications & Experience Essential • Degree in Quantity Surveying or similar., • Minimum 7–10 years’ experience in quantity surveying within the construction, civil engineering or specialist subcontracting sectors., • Proven track record administering NEC3/4 and JCT forms of contract (including Options A/C/E)., • Strong commercial acumen with experience managing multi-project portfolios., • Excellent negotiation skills and ability to deal with clients and contractors at a senior level., • Strong analytical & financial reporting capability., • Experience preparing valuations, CE submissions, forecasts, CVRs, and final accounts., • Excellent communication and interpersonal skills., • High attention to detail and strong organisational ability., • Professional membership (e.g., RICS)., • Experience in geotechnical, dewatering, environmental or civil engineering subcontracting. Working Conditions Based at WJ’s UK Head Office (Kings Langley) with regular travel to sites and client offices across the UK. Occasional travel to WJ’s yard facilities for project reviews or commercial support. Physical Requirements The role is predominately office based but does require that the candidate utilises a Visual Display Unit (VDU) as part of their day-to-day activities. General Expectations • Uphold WJ’s values and commitment to safety, quality and environmental performance., • Promote continuous improvement and positive commercial practices across the business., • Undertake other reasonable duties consistent with the role’s seniority and commercial function.

Job Title: Head Pizza Chef Location: London About Us We’re bringing something fresh (and seriously delicious) to London—a bold new pizza concept built on quality, creativity, and speed. Think great ingredients, big flavours, and a kitchen that runs like clockwork. We’re obsessed with great food and even better experiences. Every pizza we serve is crafted with care, from perfectly fermented dough to thoughtfully sourced toppings. And we’re just getting started. We’re now on the hunt for a talented Head Pizza Chef to help shape this journey from day one. If you love pizza, thrive in fast-paced kitchens, and want to build something exciting from the ground up, you’ll fit right in. Position Overview This isn’t just another kitchen role — it’s your chance to take the lead. As our Head Pizza Chef, you’ll be at the heart of the operation: leading the kitchen, setting standards, developing menus, and building a team that delivers consistently excellent food at pace. You’ll bring both creativity and structure, ensuring every service runs smoothly while keeping quality front and centre. Key Responsibilities Menu Development: Develop and execute our core menu while creating seasonal specials that keep things fresh and exciting. Stay ahead of trends and bring new ideas to the table. Food Preparation & Presentation: Deliver consistently high-quality dishes with attention to detail and pride in every plate. Quality Control: Maintain exceptional standards across taste, consistency, and presentation. Kitchen Management: Oversee daily kitchen operations, including ordering, stock control, and maintaining a clean, organised workspace. Staff Supervision & Training: Recruit, train, and lead your team — creating a positive, high-performing kitchen culture. Health & Safety Compliance: Ensure full adherence to food safety and health & safety regulations at all times. Cost Control: Manage food costs, reduce waste, and contribute to strong financial performance. Collaboration: Work closely with management on events, specials, and new ideas. Customer Engagement: Occasionally step out to connect with guests, gather feedback, and represent the brand. Qualifications • Proven experience as a Chef in a fast-paced restaurant, hotel, or catering environment, • Strong pizza-making experience (preferred), • Experience in staff recruitment, training, and team leadership, • Excellent organisational and communication skills, • Solid understanding of food safety and H&S standards, • Strong stock management and product costing experience, • Creative mindset with a genuine passion for food, • Ability to thrive under pressure, • Flexibility to work evenings, weekends, and holidays Benefits • Competitive salary + TRONC + bonus scheme, • 28 days holiday per year, • Real opportunity for growth as we expand, • Free meal on shift, • Staff discounts How to Apply If you’re ready to build something exciting and put your stamp on a new pizza concept, we’d love to hear from you.

Manpower are currently seeking an interim Repack & Stock Planner, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until 31/12/2026, and to start ASAP, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying between £33,200 – £41,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. MAIN JOB PURPOSE: The repack & stock planner is responsible for controlling the correct movement of stock between different areas of the business, and for oversight of the repack planning process. They work in close cooperation with all key functions in the business to ensure we can deliver optimum availability at the lowest possible cost. Each event is fully planned and requires the coordination of packaging and component supplies into a contract packers whose performance is reviewed and benchmarked. The stock planner is part of a team which stretches across TMICC in most functions. On time and in full delivery of over various schemes is the key deliverable. JOB SUMMARY Stock Management Responsibilities • Operational management of the manual transfer of stock between different physical / SAP locations. This is to include the management of non-integrated warehouses, ensuring that stock movements are captured accurately and in line with audit requirements., • Relevant tasks around stock management include the manual receipt of inbound goods, manual dispatch of customer of customer deliveries or internal stock transfers and daily stock reconciliation between SAP and manual records., • Communication of proforma outbound delivery sheets to hauliers, and to follow up on any under-performance or non-compliance by third parties., • Working closely with third party business services to validate orders placed with TMICC. Repack Responsibilities • Operational management of all repack SKUs, including the purchasing of materials from pack suppliers., • Ownership of relevant new product funnel to support full process coordination of all repacking activities within TMICC., • Issue management and resolution, through clarity on the status of all planned events with clear explanations of live risks and opportunities, consequences and actions that need resolution to meet agreed objectives., • Relationship management, with packaging suppliers, repacker, TMICC Sourcing units, ensuring that deliveries are received, and prompt payment is delivered., • Manage the tendering process for individual jobs, identifying late differentiation opportunities, tracking the historical costs, and ensuring that economic advantage is maintained., • To ensure delivery of special packs on time & and in full in line within the required timelines and at optimal cost., • Management of packaging, components and repackers simultaneously to deliver project on time in full. Increasingly also, is the requirements that a repack planner is able to manage short project lead-times, reduced inventory levels, obsoletes and the increased levels of repackers flexibility., • Updating SAP reflecting production by raising POs and contracts ensuring clear signals are being sent internally to sourcing teams and externally to material suppliers., • Stock planners may also required to conduct stock takes at repackers on a yearly basis and conduct stock reconciliations, to ensure accuracy of component, packaging, and gift stock., • Regular business performance reviews with 3rd party packers and material suppliers. Monitoring and maintenance of KPIs and holding them accountable for their performance levels in terms of both service & quality of delivery and communication., • Regular contact with Brand, Category and Customer Development teams within the head office, setting expectations and clearly project managing each scheme ensuring that deadlines and delivery is met., • Regular contact with response planners to ensure, clear visibility of key milestones, delivery of component materials to resolve issues, and to ensure obsoletes on pack and finished goods are minimised throughout the project. Additional Information Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area.Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

One of the UK's most recognised consumer brands is at a genuine inflection point in how it approaches design — and they need a Head of Design to help lead that shift. For years, the business has been brilliant at launching new products. Now the focus has turned: the CEO-level priority is making those products genuinely world-class for the millions of customers who use them every day. Design has a bigger seat at the table than ever before — and this role is central to that. The Head of Design will lead a multi-disciplinary team of Product Designers, Content Designers, and Service Designers — owning the end-to-end digital customer experience across app and web. You'll work closely with Product, Technology, and senior CX leaders to shape long-term strategy and raise the bar on design quality across the organisation. This is a hands-on leadership role. You'll define the vision, build the culture and be accountable for both the quality of output and its measurable impact on customers and the business. The Head of Design will have: • Strong design leadership and strategy experience at leading consumer brands, • Built and managed high performing teams of product designers and ideally other types of designers too e.g. service designers or content designers, • Delivered measurable impact, • A data driven approach, • Ability to manage senior stakeholders, • Candidates could come from any consumer sector e.g. retail, ecommerce, finance, media, entertainment, gaming, etc., • Candidates could come from roles such as Head of Product Design, Director of Design, Product Design Director, etc. This is a great opportunity for a Head of Design to join a household name brand and drive real change that impacts millions of customers. Head of Design £110-140k + bonus + benefits London / hybrid

Strategy & Planning Lead, Operations Excellence- Insurance We are currently recruiting for a Strategy & Planning Lead to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days a week onsite in London Responsibilities • Partner with the Head of Operations Excellence to shape the operating model, roadmap, capabilities, and value proposition for the Operations Excellence function., • Design and implement operating and service models that enable efficient, scalable operations with a strong focus on quality, automation, and customer experience., • Develop strategic materials and playbooks to articulate the value of Operations Excellence initiatives and secure stakeholder alignment and buy‑, • Apply structured planning, analysis, and problem‑solving skills to address complex business challenges., • Monitor internal and external industry developments and translate insights into practical, organization‑focused recommendations., • Support process optimization, standardization, and automation initiatives across operations., • Champion continuous improvement and data‑driven methodologies (e.g., Lean, Six Sigma, Kaizen) to improve efficiency and service outcomes., • Identify operational risks, gaps, and dependencies, recommending solutions to strengthen resilience and compliance., • Establish and monitor KPIs, KRIs, and performance dashboards, converting insights into measurable actions., • Lead periodic business reviews, highlighting progress, challenges, risks, and corrective actions., • Support the delivery of initiatives that generate measurable business value across financial performance, operational efficiency, and customer experience., • Significant experience in strategic planning, operating model design, consulting, or business transformation environments., • Strong verbal and written communication skills, with the ability to engage effectively with senior stakeholders and diverse teams., • Proven ability to build and maintain strong cross‑functional relationships., • Demonstrated experience solving complex business problems using structured, analytical, and consultative approaches., • Experience owning and managing initiatives end‑to‑end, from concept and planning through to delivery and outcomes., • Insurance/ Financial sector experience

Change Strategy & Planning Lead, Operations Excellence Location: London Type: Permanent About the Role The Strategy & Planning Lead plays a critical role in shaping and driving the strategic agenda of the Operations Excellence function within a well known insurance company. Reporting into the Head of Operations Excellence, there will be a strong focus on developing value propositions that can transition into formal programmes of work, conducting internal strategic assessments on organisational objectives and external analysis of peers and how the business can compete to become a top‑quartile organisation. This role will also help shape service models for the Operations organisation, developing future‑state personas to support the policy lifecycle and driving implementation of those models through strategic programmes. The role combines strategic foresight with execution discipline, ensuring business priorities align with organisational objectives and deliver measurable outcomes across operations. Key Responsibilities Strategic Planning & Alignment • Partner with the Head of Operations Excellence to shape the operating model and roadmap for the Operations Excellence function, its capabilities and value proposition, • Develop operating and service model designs to enable efficient operations with a focus on quality of service, automation, and scale, • Develop materials, including strategic playbooks, to articulate the value of key Operations Excellence initiatives and secure stakeholder buy‑in, • Apply planning and analysis skills to effectively solve complex business issues, • Develop knowledge of developments and advancements inside and outside the insurance industry and translate these into relevant recommendations, • Partner with Operations leadership to assess and align initiatives with overall strategic goals, • Design and implement common frameworks to embed across the organisation, • Support process optimisation, standardisation, and automation initiatives across Operations, • Champion continuous improvement and data‑driven methodologies (Lean, Six Sigma, Kaizen) to enhance efficiency and customer experience, • Establish, monitor, and assess KPIs, KRIs, and dashboards to translate performance into insight and action, • Conduct periodic business reviews, highlighting achievements, challenges, and corrective actions, • Act as an advisor to the Head of Operations Excellence and Operations stakeholders on strategic initiatives and transformation efforts, • Engage and influence cross‑functional teams, building strong partnerships with underwriting, claims, IT, finance, and risk, • Monitor insurance industry trends, regulatory changes, and competitive activity, • Provide insight and recommendations to support long‑term success Experience & Skills • Experience in strategic planning, operating model design, consulting, or change delivery is highly desirable, • Excellent verbal and written communication skills with the ability to engage effectively with senior stakeholders, • Strong team player with the ability to build and maintain cross‑functional relationships, • Ability to analyse and solve complex business problems, • Capability to articulate complex issues and solutions in a clear and logical manner, • Experience owning initiatives from planning through to delivery, • Comfortable working in a fast‑changing environment with incomplete information About the Company The organisation is a well known insurance company with a strong market reputation and global presence. It is committed to putting people first and fostering an inclusive environment that supports career development, diversity, equity, and continuous improvement. The Operations Excellence function plays a key role in driving efficiency, innovation, and strategic delivery across the business.

Buyer -Food – Hybrid £50k plus package If, as a Buyer, you are looking for a business where you can shine then this opening in my client’s structure will be of real interest. They are fast paced food manufacturer with longevity in the industry across a wide ranging and diverse customer base. A Leadership Team with extensive experience in the industry in all disciplines combined with their agility and innovative approach solidifies their position in the marketplace. There is flexibility around work life balance and a great attitude to people in the business.The Procurement team is both driven and agile and a great place to develop further in your buying career. What is the business all about? • A business with a portfolio of quality food products, • Agile and decisive, • Strong reputation in their product ranges, • Robust supply chain, • Standout position due to customer service and quality, • Constantly driving innovation in their market category The Buyer role highlights are: • Working closely with and reporting to the Head of Procurement, • Getting under the skin of the category, being the knowledge base for the business, • Communicating with a wide range of suppliers, • Reviewing and supporting suppliers to deliver value, • Ensuring the highest possible quality is achieved in the product categories at the right price, • Category insight and data to drive the marketing strategy and opportunities with customers, • Work collaboratively with the excellent development team and other commercial and supply chain members, • Self-motivated to prioritise key projects and timelines Your background • A buyer with a background in ingredients in food manufacturing, foodservice or retail, • You’ve started to demonstrate your ability in procurement, • Strong analytical and negotiation skills, • Confident and able communicator, • Collaborative supplier relationships, • Numerically agile, • Drive, tenacity and able to challenge effectively, • Food industry experience – essential – food manufacturing or foodservice You might be in a Trainee Buyer role and looking for the next step or a Buyer wanting more opportunity – then this opportunity is worth exploring. Please send your cv to Rhian in the Novus team without delay.

London Museum tells the story of the world’s greatest city and its people. We have embarked on an extraordinary journey to create a new museum for London. The museum will sit in atmospheric former market buildings – over 30,000 sqm – at the heart of one of the capital’s most historic and creative quarters, Smithfield. The New Museum project is one of the largest cultural projects in Europe and will transform the museum, Smithfield and the City of London, creating a new cultural quarter for London. During 2026, London Museum will be proud to open the first phase of Smithfield with the General Market and West Poultry Avenue opening to the public. At this exciting time, we are seeking an exceptional facilities professional as Deputy Head of Estate & Facilities to care for our diverse portfolio of buildings. Capable of inspiring and leading a high performing FM team, you will support the opening of the UK’s first smart museum, working with the Head of Estate & Facilities to transition from PPM (Planned Preventative Maintenance) to data-led maintenance. Responsible for oversight of projects, you will lead on fabric management for the Estate and deliver an outstanding experience for visitors and staff. You will bring a positive, collaborative style and a talent for motivating your team based on excellent people skills. With experience of hard and soft service contract management, project management and public site operations. We are seeking an individual who has proven experience in managing both Hard and Soft FM operations within a comparable complex estate, focusing on outstanding service delivery. You will have experience in managing and mentoring a client-side FM team, coupled with developing a culture committed to excellence and outstanding customer service. You will effectively and efficiently manage the Estate & Facilities function, including management of resources, implementing a robust asset management regime (both planned and reactive), contractor management, maintaining business continuity plans and maintaining a high standard of site presentation. The candidate brochure can be viewed at London Museum - Deputy Head of Estate & Facilities. For a confidential discussion please contact our advisor at The Management Recruitment Group, Connor Humpage (). Applications should consist of a comprehensive CV (of no more than 4 pages) and a covering letter (of no more than 2 pages) and should be submitted to before the closing date. Closing date for applications is Sunday 3rd May 2026.

Job Purpose: The role of Trade Services Officer, Documentary Credits, is to ensure that, under any necessary guidance from the Senior Officer, Documentary Credits, the Deputy or Head of Trade Services, all aspects of the Documentary Credit process, (opening, advising amending and administering), and associated instruments across both EAB plc and EAB SA are handled in line with agreed SLA’s to ensure that customer service standards are met and to ensure the smooth running of the section. Principle Accountabilities and Duties: • Deputise for the Senior Trade Services Officer, Documentary Credits in their absence., • Ensure that instructions from customers/ branches of Arab Bank Group and other banks regarding all aspects of Documentary Credits and associated instruments are implemented within agreed turnaround times and are without errors., • Approve release of transactions on PC and sign hard copies where necessary at the request of the Senior Officer, Documentary Credits or Deputy Head or Head of Trade Services., • Ensure that documents under letters of credit are first checked/second checked so that a response can be given within agreed turnaround times., • Effect payments/acceptances under letters of credit and deal with the disposal of the documents, (including discounting where necessary)., • Respond promptly to all queries and enquiries., • Other duties; including processing Import L/C’s and Documentary Collections, (Export/Import)., • Approve release of transactions on PC and sign hard copies where necessary at the request of the Senior Officer, Documentary Credits or Deputy Head or Head of Trade Services., • Prioritise work in order to meet the urgency of requests as directed by the Senior Officer, Documentary Credits or Deputy Head or Head of Trade Services., • Action all queries efficiently or refer these to the Senior Officer, Documentary Credits or Deputy Head or Head of Trade Services as soon as they are received., • Share responsibility for clearing outstanding reconciliation items in respect of Letters of Credit, Acceptances and Documentary Collections and any other items relating to Trade Services., • Ensure that month end balancing of guarantees and commission accounts are done promptly, • Assist with any other Trade Services related roles as required by the Deputy Head or Head of Trade Services. Risk & Regulatory Duties • Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these., • Report policy, procedure and/or regulatory breaches or suspicions to Deputy Head or Head of Trade Services., • Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches., • Identify any new risks/control gaps within own area and escalate accordingly to your Line Manager and/or Head of Trade Services. Financial Crime • Act as the “First Line of Defence”., • Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's and Departmental policies and procedures., • Ensure Due Diligence/Enhanced Due Diligence (EDD) is carried out, where applicable, on all parties to the Trade transactions and maintain appropriate records, • Be vigilant to unusual or suspicious transactions and report any suspicions to the MLRO., • Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures. Training & Competence • Maintain working knowledge of UCP, ISP, ISBP, URR and URC., • Complete all annual mandatory regulatory training as per the Bank's training plans and deadlines., • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Qualifications, Knowledge, Skills, Experience Required: • 5 GCSE’s or equivalent level of education and industry related documentary credits experience, or a suitable combination thereof., • PC skills, including Eximbills experience and Excel, Word, spreadsheets and database applications., • Knowledge of Guarantees advantageous

Title: Sales & Events Executive Reporting to: Head of Sales and Marketing Based at: Stationers’ Hall, Ave Maria Lane, London, EC4M 7DD Salary: £35,000 - £38,000 Position: Permanent Company Description Stationers' Hall is a Grade 1 listed venue dating back to 1674. It is a sought after venue that offers a secluded garden for corporate entertaining during warmer months and versatile spaces for various events, including award ceremonies, conferences, gala dinners, weddings, filming location and more. Role Description This is a full-time on-site sales and event executive role located in the City Of London at Stationers' Hall. The position will be responsible for managing sales enquiries, coordinating event bookings, liaising with clients, and ensuring the smooth execution of events. This role involves a hands-on approach to sales, requiring strong organisational and interpersonal skills. Job purpose: To assist the Head of Sales and Marketing in selling, planning and co-ordinating commercial events at Stationers’ Hall. Key role objectives: · Responding in a timely manner to sales enquiries · Carry out client show rounds / site visits · End to end ownership of event planning and delivery with overall account responsibility · Ensure bookings system (Momentus) is up to date and captures all relevant information to produce accurate function sheets · Understand diary and yield management to maximise sales at all opportunities for Stationers’ Hall · To conduct post-event follow up research with the client · Liaise with the caterer and hall team to ensure that all rooms are serviced and set up correctly · Monitor and report on market and competitor activities and pricing · To assist the Head of Sales and Marketing with marketing activities where required including, but not limited to, attending networking events and exhibitions to actively promote Stationers’ Hall · Provide website and social media support to the Company Other objectives: · Support the Company with marketing skills on the website and social media campaigns · Booking and co-ordinating tours of the Hall and administer the Public Access Committee · To undertake any other reasonable duties as required by the Head of Sales and Marketing Candidate profile and experience · At least three years of previous sales experience preferred · A strong sales acumen with the ability to convert enquiries into bookings and maximise income opportunities · A genuine passion for customer service and delivering unforgettable events Qualifications • Sales and Marketing skills, • Event Planning and Coordination experience, • Client Relationship Management skills, • Excellent Communication and Negotiation skills, • Attention to Detail and Time Management skills, • Ability to work well under pressure, • Knowledge of the events industry and hospitality sector

We have amazing Temporary opportunities as Receptionist, Runner, Event Assistant and Administrator working for a number of small, medium and large companies in Central London. We are seeking candidates who want to be our ‘go to temp’ for ‘on the day’, week and ongoing temporary assignments. We are looking for candidates to start immediately and there is also weekend work available. Our clients range from property, creative, tech start ups, retail head offices to asset management, serviced offices, oil/gas and other professional services firms. You will be required to be well presented and have exceptional communication skills. As a Tate Temp you will be a Brand Ambassador representing the company in a range of duties from front of house reception & meet/greet, or working onsite at events, or working as a runner performing adhoc tasks Pay rate £13p/h - £14p/h Your responsibilities will include; • Being the first point of contact to all guests, • Booking and managing all meeting room bookings, • Answering all calls, • Ensuring the reception are is tidy and clean at all times, • Setting up meeting rooms and AV equipment, • Ordering and organising catering, • Assisting with staff and client events, • Ordering and tracking stationary and kitchen supplies, • General adhoc tasks What you need to possess; • Corporate reception or similar high end/luxury customer service experience, • Experience in managing a busy reception area, • Working in professional, polished environment, • Team player and collaborative approach, • Love being a Brand Ambassador and Receptionist, • Exceptional customer service and communication skills, • An agile, adaptable and down to earth approach If you want to be a TATE TEMP and happy to be sent out to our exciting clients and fit the spec above, please do get in touch and send your CV.

Senior Head Chef — Premium Corporate Dining | Street Food & World Flavours Central London | Contract Catering £57,000 – £60,000 per annum | Plus Bonus Monday to Friday | 40 hours per week (6:30/6:45am – 3:00/3:30pm) A leading contract catering provider is seeking an experienced and inspirational Senior Head Chef to lead a high-performing kitchen within a premium corporate environment in Central London. The client delivers exceptional in-house staff dining that goes beyond the high street, alongside bespoke corporate hospitality and fine dining experiences. Their approach champions innovation, wellbeing-led food concepts, and vibrant dining environments designed to support a healthy, engaged workforce. Their portfolio spans prestigious financial institutions, global media organisations, conference venues, and cutting-edge tech workplaces. This organisation is known for its strong people-first culture, offering excellent opportunities for professional growth, team collaboration, and an inclusive environment where individuals can truly thrive. The Role As Senior Head Chef, you will take full ownership of kitchen operations within a retail-focused, free-issue site, delivering outstanding staff dining, hospitality, and globally inspired street food in a dynamic corporate setting. Leading a brigade of 17 chefs, you will be responsible for building a cohesive, high-performing team while driving both culinary creativity and operational excellence. This role is ideal for a hands-on culinary leader who thrives on innovation, embraces global flavours, and excels at delivering engaging, high-quality food experiences. Key Responsibilities • Lead, inspire, and develop a large kitchen brigade of 17 chefs, • Create and execute innovative, seasonal menus with a focus on fresh, world-inspired cuisine, • Drive creativity across retail and hospitality, including engaging live cooking concepts, • Oversee all aspects of kitchen operations in a high-volume environment, • Maintain exceptional standards of food quality, presentation, and service, • Manage food costs, stock control, and budgets to meet commercial targets, • Ensure full compliance with food safety, hygiene, and allergen regulations, • Collaborate with senior stakeholders to deliver outstanding corporate hospitality and events, • Champion wellbeing-focused food initiatives aligned with client expectations Candidate Profile • Proven experience as a Head Chef or Senior Sous Chef within contract catering, corporate dining, or a quality-driven hospitality environment, • Strong knowledge of global cuisines, modern food trends, and street food concepts, • Demonstrated leadership experience managing medium-to-large teams (experience overseeing 15+ chefs highly desirable), • Strong commercial awareness and operational expertise, • Passion for delivering exceptional food and customer experiences, • Excellent organisational skills and ability to thrive in a fast-paced setting, • Comprehensive understanding of food safety and compliance standards What’s on Offer • Competitive salary of £57,000 – £60,000 per annum plus bonus, • Monday–Friday schedule offering excellent work-life balance, • Clear career progression within a leading organisation, • Supportive, inclusive, and people-focused culture, • Regular team events and engagement initiatives

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 The UK Operations Coordinator for HSTC SELT delivery is responsible for ensuring smooth operations, overseeing test center activities, training staff, and enhancing the overall candidate experience across LanguageCert’s SELT delivery sites. This role involves managing part-time staff at multiple UK locations and supporting business development initiatives. Regular travel across the UK and frequent on-site presence at various High Stakes Test Centres (HSTCs) is required. Key Responsibilities: • Conduct regular visits to UK High Stakes Test Centres to ensure seamless operations and adherence to company processes., • Work with the Head Office Operations Team to introduce and refine operational processes and contingency plans for unexpected challenges., • Support UK HSTC teams in maintaining high service standards and optimizing test day operations., • Deliver in-person training to HSTC staff across the UK, ensuring they are well-versed in test delivery procedures, security measures, customer service expectations, and system updates., • Provide effective line management for assigned HSTC personnel., • Manage staff scheduling based on the designated operating days and times of HSTCs each month., • Step in to provide TCA emergency cover at test centers when needed or assist in sourcing temporary replacements., • Monitor the quality of the test center environment to ensure this aligns with professional and operational standards and that branding is adhered to., • Provide insights to Business Development and Marketing teams based on site visits to identify local growth opportunities., • Support outreach initiatives, such as distributing promotional materials to potential partners and clients during site visits. What We Look For: • Bachelor’s degree in business administration, operations management, or a related field preferred., • 1-3 years of previous working experience in a multi-cultured environment would be considered a plus., • Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus., • Strong IT proficiency, including email, Word, and Excel. ECDL Advance level certification is desirable., • Strong interpersonal, verbal, and written communication skills., • Ability to work effectively across multiple teams, both in person and remotely., • Experience in customer service, ideally within the education or exam sector., • Proven experience in staff management and development., • Excellent administrative and organizational skills, with the ability to manage time efficiently and meet deadlines., • Attention to detail and strong record-keeping skills., • Understanding of corporate and ethical standards in a professional setting., • Willingness to travel frequently across the UK., • Native or near-native Greek language speaking is essential What we offer: • Competitive remuneration package 💲, • Work in an international, dynamic and fun atmosphere 💯, • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓, • Huge learning experience in using best practices and global environment 📈, • Constant personal and professional development 🥇 About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: • A basic or enhanced Disclosure Barring Service (DBS) check, • Right to Work in the UK check (including nationality, identity and place of residence), • HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC), • Financial background check, • Employment reference check All applications will be treated with strict confidentiality.

Customer Operations Manager (4 days per week) Sarah Chapman | Chelsea, London (Hybrid) We are looking for a talented Customer Operations Manager to support the Sarah Chapman Operations team. About the brand Uniquely positioned at the intersection of advanced science, sensorial luxury and clinical expertise, Sarah Chapman London is one of Britain’s most renowned luxury skincare brands, founded by globally respected facialist and industry authority Sarah Chapman. With over 25 years of clinical experience, Sarah’s deep understanding of skin health and product formulation has earned her the trust of some of the world’s most recognisable faces, and a global reputation as London’s most sought-after facialist. Her Skinesis Clinic remains one of London’s leading destinations for advanced facial treatments, performing over 15,000 treatments annually and providing the real-world insight that powers the brand’s continuous innovation in its multi-award-winning skincare line, through its Face to Formula™ approach. Job Summary The Customer Operations Manager plays an integral role in managing both UK and International Operations for the business. Reporting into the Senior Supply and Operations Manager. This role requires strong attention to detail and can work in a fast-paced environment. Working closely with the 3PL to ensure timely and accurate order fulfilment to retail and distributor partners. The role requires coordination with the sales and finance teams to maintain a seamless operation, resolve order issues and deliver exceptional customer service. Key Responsibilities • UK Wholesale & International order management – from processing orders, to liaising with the 3PL to ensure orders and picked/packed and delivered on time., • Complete relevant documentation for the international market to ensure smooth delivery or collection of orders within the agreed SLAs., • Building relationships with retailer and distributor supply chain teams, ensuring emails and queries are resolved in a timely manner, whilst ensuring clear communication of order updates and flag any stock issues., • Attend retailer/distributor partner monthly calls as and when necessary to support the sales team., • Working closely with the sales team, ensuring alignment on orders and stock allocations, • Investigate and resolve any stock discrepancies and shortage claims. Working with sales and finance to resolve in a timely manner & reflecting in the ERP system., • Processing all Free of Charge orders for both internal and external demands., • Managing Head Office stock cupboard. Ensuring sufficient stock is held and tracking maintained., • Coordinate and process staff quarterly allocation orders., • Manage and coordinate rework orders with our 3PL, such a tester conversion, limited edition kitting & Christmas productions. Ensuring the 3PL have a planned schedule of works completed within agreed timeframe, whilst maintaining ERP system with stock reflections, • Maintain inbound deliveries with the 3PL by ensuring booking slots are raised, • Support 3PL and department during stock take, • Undertake regular visits to the 3PL (based in London), • Manage EDI integrations and facilitate on boarding of retailers, • Provide admin support for the Sales team for NLF input as and when required., • Provide cover & support for Customer Care during peak and times of absence. The Ideal Candidate Key Skills and Requirements;- • Degree level or equivalent qualification., • Minimum 3 -5 years’ experience in operations/logistics/relationship management/customer care roles, • Industry Experience in beauty, luxury retail, fashion., • Order management and wholesale operations, • International shipping and export documentation, • Strong skills in ERP Systems experience – Cin7 would be preferable., • Natural cross functional collaboration skills, • Strong aptitude for Data analysis & Reporting, • Proactive Problem solving, • The ability to adapt to change, • Demonstrate exceptional attention to detail, • Strong organisational qualities, a strong communicator – with the ability to forward-plan., • Ability to manage a sometimes-heavy workload and to work well under pressure., • Humble, resilient, honest, reliable and empathetic, • Happy with hybrid working; 4 days in office and 1 day at home.

Job Title: Department Coordinator and Junior Specialist, Jewellery Responsible for: None Purpose of job: To provide full administrative support and coordination to the department; to contribute towards the cataloguing and selling of Jewellery in line with the department and business year-on-year growth objectives Main contacts: Internal: Jewellery team (Head of Department, Senior Specialist), Managing Director, Executive and Associate Directors, other specialist departments (especially Interiors, Homes and Antiques, and Watches), client liaison and other business functions especially marketing and photography External: private clients, collectors, dealers, other auction houses Contract type: Permanent Hours: Full-time or part-time Location: Based at 6 Roslin Square W3 8DH Background and Context: Chiswick Auctions is a privately owned, well-established London auction house which is fast becoming a major player in the international art market. With 20 specialist departments, regular dedicated and themed sales are held across a breadth of specialisms. The main headquarters is based on Chiswick High Road, and the auction house employs around 50 staff. The Jewellery department specialises in Western jewellery of the last three hundred years. Sales would normally comprise pieces from the Victorian, Art Nouveau, Art Deco, post-war and contemporary periods, and feature works from famous jewellers and jewellery houses. There are six auctions a year – three ‘specialist’ live sales, focusing on lot values in the region of £500 to £10,000 with notable exceptions, and four ‘affordable’ timed-online sales, with lot values usually in the £100 - £500 range, again with exceptions. The overall hammer is well over £1m. Areas of Responsibility Responsibilities include but are not limited to the following: · Manage clients throughout the auction process - this includes generating and managing client contracts, collecting and uploading client information, managing payment details · Stock management - receipting works into our internal auction software ‘Go Auctions’; organising the jewellery and watches safe, ensuring that everything is secure · Assist the team with walk-in, written, phone and email enquiries, as well as online valuations – as directed · Manage the photography process, co-ordinate the schedule and physical property management, proof the photo catalogue and marketing images · Assist with cataloguing the sale, including weighing and measuring pieces. Ensure cataloguing is consistent with Chiswick style, proof read the sale in conjunction with Head of Department and Senior Specialist · Assist with writing and sending condition reports and additional images to interested parties prior to auction · Take jewellery to London-based authenticators, dealers and other external contacts as required by the HOD · Assist with the preview and sales including weekend viewings, telephone bidding and clerking the auction · Support the accounts team to ensure all charges are correct and that additional fees such as testing are tracked · Post-sale administration – bag sold jewellery per invoice to hand to post-sale team; liaise with that team regarding collection of unsolds General · Ensure compliance with all internal policies and procedures and any relevant external bodies or processes · Participate in organisation-wide meetings, activities and processes, and develop internal contacts, networks and interactions as appropriate · Actively participate in and suggest events, valuation days, and other functions to represent Chiswick Auctions and the department · Carry out other duties as required by the HOD, Managing Director, Executive and Associate Directors Person Specification Essential qualifications skills and experience · A qualification relevant to the field as evidenced by an FGA, DGA or GG qualification (or evidence of working towards one of these qualifications) · Experience in the field, preferably at an auction house, within the trade or at another relevant institution e.g., jewellery house or own business · Excellent writing skills in English, and ability to combine an understanding of the material with a commercial sense of marketing and promoting value · Excellent verbal communication and interpersonal skills, including first class spoken English · Ability to work to tight auction deadlines, balancing photography, cataloguing, sale organisation, marketing and promotional details · Experience working on projects of all sizes, long- and short-term; demonstrated ability to prioritise a variety of concurrent projects · Excellent knowledge of the Microsoft 365 Suite (Word, Excel, PowerPoint, SharePoint, Outlook etc) · Excellent IT proficiency, implying an ability to learn Chiswick Auctions’ systems · Superior customer service skills · Strong follow-up skills with attention to detail · Ability to thrive within a fast-paced team environment · Can-do attitude, and the flexibility to work longer hours in prime times (e.g. cataloguing deadline, exhibition setup and preview)

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £85k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £85k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

Role Summary: We are seeking a driven Senior Property Manager for the high-end 800+ unit Build-to-Rent (BTR) in Croydon, Greater London. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills. Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives. Working closely with Operations, Leasing and Revenue Management and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements. Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development. Key Responsibilities: Operational Management: * Property Oversight: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs. * Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards * Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency * Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed * Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities Leadership: * Planning and Efficiency: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency * Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations Safety & Compliance: * Safety Certification: Work closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice * Reporting and Liaison: Compile compliance reports following property visits and maintain routine correspondence with the facilities manager, residents, third parties, and external valuers * Legal Awareness: Stay current with property-related laws and ensure all properties meet local and national compliance standards Strategy & Planning: * Revenue and Cost Management: Seek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilities * Value Enhancement: Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management * Planning and Documentation: Drive planning strategy and manage site changes with councils and local authorities, including owning and maintaining all relevant documentation and planning applications Customer Service: * Resident Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels * Issue Resolution: Resolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retention * Query Management: Respond to queries and complaints in a timely manner, taking appropriate action to address and resolve service issues Resident Relations & Community Building: • Organise and oversee resident engagement initiatives and community events, • Develop programs to foster a sense of community within the building Budget and Financial Oversight: Managing the budget for the property and reserve funds for long-term maintenance * Income and Expenditure Monitoring: Work collaboratively with the finance/accounts team to monitor income and expenditure, ensuring profitability and compliance with the budget, property taxes, and insurance requirements Technology & Systems: * System Oversight: Oversee the use of property management software systems, such as Real Page * Data Management: Ensure data accuracy and security within digital property systems * Staff Training: Assist in training staff on new technologies and tools to enhance operational efficiency ESG / Sustainability: • Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives Targets and KPIS, • Bachelor’s degree in real estate, business administration, or a related field (desired), • Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential), • Resident relations: Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential) Leadership & People Management: Proven ability to lead teams and manage external contractors (essential) * Excellent organisational and time management skills: you will need to manage your time and resources carefully to succeed (essential) * Excellent communication skills: Both written and verbal, for interacting with residents, staff, and stakeholders (essential) * Strong problem-solving abilities: Able to resolve resident disputes, maintenance issues, and other operational challenges (essential) * Knowledge of property law and compliance: Familiarity with local building regulations, health and safety laws, and property licensing (essential) * Technology proficiency: Familiar with property management software (e.g., Real Page, Vantify, CRMs) and general office tools (Excel, Word, etc.). (desired) * Financial acumen: Understanding of financial statements, cash flow management, and budgeting (essential) Personal Qualities: * Attention to detail: Ensuring properties meet high standards for safety, compliance, and presentation (essential) * Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired) * Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired) * Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential) Remuneration / Bonuses / Benefits * Base salary: £60k - £65k * Bonus: Discretionary Bonus Scheme * Benefits: 25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required. Job Type: Full-time, 40 hours per week Location: This position is required to work on site, in Easter Croydon, Greater London. Equal Opportunities Statement We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Location: Brixton, London (On site) Reports to: Head of Operations Employment Type: Full-time (40hr/wk) Salary: £40k - 44k + up to 10% bonus (based on performance) Closing date: Thursday 30th April 2026 About Brixton Brewery At Brixton Brewery, we're not just crafting exceptional beers; we're nurturing a vibrant community and fostering a culture of passion, excellence, and innovation. As a founder-led business deeply rooted in Brixton, we're driven by a commitment to our employees, customers, and wider community. We believe in supporting and developing our team, valuing diversity, and celebrating the unique talents and contributions of each member. Join us as we continue to put Brixton on the map for great beer and create memorable experiences for all who enjoy our brews. Role Overview Reporting to the Head of Operations, as the Dispatch and Stock Control Manager, this role sits at the heart of our Operations team, responsible for overseeing the full order‑to‑delivery process and ensuring we maintain and manage stock availability and provide outstanding delivery and customer service to our customers. You will support our Office, Warehouse and Deliveries teams’ day‑to‑day, driving high standards, efficiency, and clear communication across all areas of dispatch and stock control. Key Responsibilities A key part of the role is managing our core beer stock levels across our warehouse and 3PL partners, ensuring we can consistently meet AYR and seasonal demand. You will also coordinate resources across drivers, couriers and logistics partners, continuously seeking improvements that streamline operations and reduce costs. ● Build accurate demand forecasts using sales, marketing, and seasonal data, creating reliable call‑off plans within our supply chain. ● Maintain accurate stock control across the warehouse and 3PL sites, providing regular stock‑holding reports and investigating variances. ● Oversee accurate processing of customer orders using AI‑supported software and schedule deliveries efficiently to ensure timely fulfilment. ● Support the Office, Warehouse and Deliveries teams, ensuring a smooth day‑to‑day workflow. ● Manage delivery resources and budgets (couriers and 3PL partners) and optimise these relationships to improve efficiency and reduce costs. ● Drive continuous process improvements and identify opportunities for automation to enhance operational efficiency. Who We’re Looking For This is a varied and fast‑paced position ideal for someone energetic, organised, and experienced in logistics and stock management within a brewery or similar environment. If you thrive on problem‑solving, enjoy working under pressure, and want to make a real impact on daily operations in a vibrant and collaborative business, this role offers an exciting opportunity. You’ll ideally have: ● Management experience in a brewery or hospitality/drinks operations environment. ● Strong stock control and inventory management experience, including forecasting and demand planning. ● Proven despatch, logistics, and order‑to‑delivery management experience. ● Confidence using management systems (e.g. Breww), integrations, and reporting tools. ● The ability to work effectively under pressure, with excellent planning, organisation, and prioritisation skills. ● A detail‑driven, solutions‑focused, collaborative “can‑do” mindset ● Strong communication skills and a team‑player approach, working effectively with the wider business. Nice to have: ● Forklift operator’s licence ● UK valid driver’s licence If that sounds like you, then we want to hear from you! What’s in it for you? 🍻 ● Great culture – A fun, inclusive team where great beer and great people come first. ● Solid perks – 25 days holiday + bank holidays, your birthday off, pension, private healthcare, EAP, Life Assurance, Income Protection & bonus. ● We’ve got your back – Free chair massages every 2 months, plus healthy snacks, fruit & drinks to keep you fuelled. ● Level up – Learn the craft with ongoing training and hands-on beer tasting sessions plus training for your own career development. ● Be in the mix – Festivals, events, VIP tickets, we’re right at the heart of it. ● Good times guaranteed – Quarterly company socials, plus regular team hangouts and taproom nights. ● After probation – Bike to Work scheme + access to a wellbeing platform with discounts and financial support. Ready to Apply? 📩 Send CV + cover letter to . 🕛 Deadline: 5pm, Thursday 30th April 2026 Inclusion & Diversity At Brixton Brewery, we are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We have a zero tolerance for harassment and discrimination of any kind. We provide equality of opportunity to enable everyone to fulfil their potential. We make our recruitment and selection process accessible to all, we are happy to make reasonable adjustments, please contact our Head of People to discuss any support you need. WE ARE A LONDON LIVING WAGE EMPLOYER. WE ARE AN EQUAL OPPORTUNITIES EMPLOYER & ENCOURAGE APPLICATIONS FROM PEOPLE FROM DIVERSE BACKGROUNDS.

If you love the smell of freshly baked cookies and the satisfying feeling of a perfectly packed order flying out the door, this could be the role for you! We're Baked by Steph. A highly creative, energetic bakery based in the heart of East London. We specialise in hand-iced cookies and baked treats that are guaranteed to put a smile on our customers' faces. In 7 years, we've grown from a complete start-up to delivering hundreds of thousands of orders across the UK, working with the likes of Disney, Marvel and Google, and supplying partners like John Lewis, Selfridges and Treatbox. As we continue to grow and evolve, we're looking for a Packing & Dispatch Manager to join our team and take ownership of getting our beautiful products safely and swiftly into the hands of our customers. THE ROLE This is a hands-on management role at the heart of our operations. You'll be responsible for leading our packing team, owning our dispatch processes end-to-end, and keeping everything running smoothly. You'll initially manage a small team of 1 (small but mighty!), with the expectation that this will grow to 2–3 direct reports as we build momentum. KEY RESPONSIBILITIES Packing & Dispatch • Oversee and manage the full packing and dispatch process from morning set-up to end-of-day wrap-up • Ensure all web, custom, corporate and wholesale orders are accurately packed and dispatched on time via Royal Mail, courier or customer collection, • Brief the packing team daily, ensuring they have all order sheets, correct packaging and clear instructions, • Be a visible, supportive presence on the packing floor, checking in regularly and keeping the team on track • Manage courier relationships and resolve any delivery issues swiftly Packaging Management • Own all packaging stock takes, • Manage weekly purchasing and regular price comparisons with suppliers, • Work closely with our primary packaging supplier on pricing, bulk orders, call-offs and usage forecasts Stock & Inventory • Conduct and communicate regular stock takes across cookies, packaging, macarons and cakes, • Ensure FIFO is correctly rotated and date checks are maintained, • Work with the Production Planner and Customer Service Assistant to flag and resolve stock issues Wholesale Management • Manage wholesale relationships and logistics for key wholesale partners, • Support with new wholesale line set-up including case sizes, SKUs, weights and product descriptions Team Management • Lead, support and motivate a small but mighty packing team, • Manage holiday approvals and coordinate with the bakery on resource allocation, • Maintain a positive, respectful team culture, especially during high-pressure seasonal peaks, • Own team training and development, identifying where additional support is needed and taking the lead on putting it in place WHAT WE'RE LOOKING FOR We need someone who is Monica Geller-levels of organised (she’s the GOAT after all), but who also knows that managing a team well means keeping people calm, motivated and supported, especially when things get busy. The ideal candidate will be: • An experienced team manager with a warm, respectful and encouraging management style, • Exceptionally organised with impeccable attention to detail: you can juggle multiple priorities without dropping a single cookie • Calm under pressure. Keeps a cool head and brings steady energy to the team, • A natural problem solver who can think on their feet and adapt quickly, • Confident working across multiple platforms and systems (Google Workspace, Shipstation, Shopify experience a bonus but not essential), • A brilliant communicator who can work cross-functionally with bakery, marketing and e-commerce teams, • Someone who doesn't mind the occasional team sing-along or podcast listening session! WHAT'S IN IT FOR YOU • £35,000 per annum, • 50% staff discount, • 28 days holiday per year, including bank holidays, • Longevity reward scheme - earn an extra day of holiday for every year served after your first two, • Annual work anniversary and birthday gift THE ADMIN STUFF • 42.5 hours per week, Mon-Fri, • Permanent contract, • Location: Bethnal Green, E2 9LE (this is a hands-on, on-site role by nature, with occasional work from home at the discretion of the business) • Start Date: ASAP Sound like the job for you? We'd love to hear from you! Please email a cover letter and a copy of your CV to

Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver smart modern law and to embrace and develop our employees through their legal career. As we look for a new Head of Commercial Litigation and Insolvency, we are searching for a qualified Solicitor with PQE, who we will be looking to run their own case load of commercial litigation and Insolvency files alongside managing a department of commercial litigation fee earners and paralegals. We are looking for someone who is striving for progression and that takes pride in winning, developing, and managing key client relationships as well as mentoring and aiding the progression of junior members of the department. This role is based in our Carter Lane office in London, with contractual hours of 9am-5pm, Monday to Friday. Please note, we can look at offering hybrid working, once a successful 6 month probation period has been passed. Until then, the role will be office based to ensure sufficient training and support is provided to you. This role involved but is not limited to: • Developing, implementing and reviewing a department strategy to support and deliver our company strategy., • Investigating and pursuing claims arising from business and personal failures, such as misfeasance, transactions at an undervalue, preferential payments, and wrongful or fraudulent trading., • Continually improving systems and processes to increase efficiency, improve customer experience and reduce risk., • Ensuring technical competence through adequate training, support and succession planning., • Managing recovery of cash and aged debtors. Requirements: • Qualified solicitor with PQE., • Previous contentious insolvency experience with ability to run own caseload., • Strong leadership and relationship building skills., • Experience of managing a department., • Ability to lead and develop a Team., • Proven track record of external networking, demonstrating the ability to increase workflow for a team. Company Core Values: • Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be, • Integrate: Bring together people and systems into a cohesive force, • Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth, • Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

About Us We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up. You’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together. The Role As Head of Operations, you will play a pivotal leadership role in shaping and executing the operational strategy of Alpha Bank London as we evolve into a mass affluent digital retail bank. You will oversee a broad portfolio — from payments and treasury operations to KYC, card operations — ensuring regulatory compliance, and a seamless customer experience. The ideal candidate for this position is someone who takes a practical, hands-on approach and takes pride in process improvement and the embedding of new systems. Driving operational enhancements and embedding best practices throughout the organisation. Strategic thinking and a forward-looking mindset are essential, as has the ability to build and lead teams effectively. This individual will thrive in a transformative environment, working closely with the COO to design and implement the future operating model. They will champion innovation and inspire high-performing teams within the Operations function. What You’ll Do Leadership & Strategy • Partner with the COO to design and deliver the strategic roadmap for Operations, including the future target operating model for a digital retail bank., • Lead, mentor, and empower your direct reports — fostering a collaborative, high‑performance culture across Operations. Operational Excellence • Own the Bank’s Payments Strategy, ensuring competitive advantage and full compliance with scheme rules., • Oversee the design and implementation of an effective customer onboarding and due diligence programme aligned with AML best practice., • Perform key security administration functions for SWIFT, Bankline, and HMRC profiles and permissions., • Lead the implementation of Straight Through Processing (STP) and workflow automation enabled by the new Core Banking System., • Strengthen operational capability across Card Operations, AML, and Fraud Management. Regulatory Compliance & Governance • Ensure timely and accurate delivery of all regulatory reporting within your area., • Maintain full compliance with CASS and MiFID II reporting obligations. What You’ll Bring • Extensive experience in Banking Operations, including treasury mid/back office, payments, and loan administration., • Strong background in digital banking models, hybrid service environments, and managing both in‑house and outsourced teams. Experience in a retail digital or neo bank environment is preferred., • Expertise in Cards Operations, complaints management, AML/KYC, CASS, and payments (including SWIFT), • Deep understanding of evolving digital banking trends and fintech‑driven operating models., • Proven track record delivering modern operating models using STP, automated workflows, and continuous improvement methodologies., • Strategic mindset with the ability to lead through change and bring people with you., • Exceptional leadership, communication, and stakeholder‑management skills., • Prior experience in the UK payments market (PSD2, Agency Banking, SWIFT), AML/KYC, vendor management, and Operational Resilience. Why Join Us? You’ll experience our core values in action: • Innovation – Contribute ideas to improve processes and efficiency., • Collaboration – Work closely with a supportive team to achieve shared goals., • Excellence – Deliver accurate, high-quality work that makes a difference., • Delivery – See the results of your efforts in real-time operations., • Empowerment – Take ownership of your tasks and build skills for your next career step.

Retail Head Chef Flagship Contract Moorgate, London Up to £60,000 We are a dynamic and innovative caterer offering an exciting culinary experience across seven chef-led counters for a prestigious financial client. Our focus spans street food, modern European and world cuisines, complemented by a bustling hospitality and fine dining operation. We pride ourselves on quality, creativity, and exceptional customer experiences. Role Overview: We are seeking a passionate and forward-thinking Retail Head Chef to lead our culinary team. This role offers the unique opportunity to drive innovation and creativity across multiple food counters, while supporting a busy hospitality and fine dining offer. The successful candidate will take full ownership of menu creation and kitchen operations, with a keen eye on financial performance and operational efficiency as well as liaising with both Hospitality and fine dining head chefs, supporting both the busy hospitality and fine dining teams to ensure service standards and expectations are met day to day. Key Responsibilities: • Develop and write a weekly menu across seven diverse chef-led counters, focusing on street food, modern European, Asian, and world cuisine, • Prioritise seasonality and locally sourced produce to create fresh, exciting, and cost-effective dishes, • Manage food cost, gross profit (GP), and stock controls to ensure financial targets are met, • Lead, train, and develop a talented culinary team, fostering growth and maintaining high standards, • Collaborate with the wider hospitality team to support seamless integration with fine dining and other service areas, • Maintain exceptional standards of food quality, hygiene, due diligence and food and health and safety in accordance with regulations, • Innovate and adapt menu offerings to reflect current food trends and customer preferences Qualifications & Experience: • Proven experience as a head chef, group chef or senior chef role in a retail or multi-counter food environment, • Strong knowledge of diverse cuisines, particularly street food, modern European, Asian and world food, • Excellent financial acumen relating to menu costing, food cost control, and stock management, • Demonstrable leadership skills with experience in training and developing kitchen teams, • Passion for innovation, creativity, and delivering exceptional food experiences, • Strong organisational skills and ability to work in a fast-paced environment What We Offer: • A creative and collaborative working environment, • Opportunity to shape and lead an exciting culinary concept, • Competitive salary and benefits package, • Access to ongoing professional development and training and a great in-house support network Why Join Genuine Dining? • Monday to Friday, daytime hours (paid overtime when needed), • A chance to lead a high-profile flagship City contract, • The opportunity to help shape the food offer in a brand-new building, • A supportive company that values good food and good people If you’re an experienced chef looking for a senior role with real responsibility – and a better work-life balance – we’d like to hear from you.

Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Hamilton Boyd Group offers an exciting opportunity to join a rapidly growing, privately owned group of event companies in the heart of central London. With over 40 years of experience, our boutique group ensures seamless event services, exceeding client expectations through customer service, tech innovation, and skilled professionals. Comprising five businesses, including an award-winning venue, a catering company, production services, a restaurant, and digital event services, our team's track record speaks for itself. Notably, our venue, 8 Northumberland Avenue, has earned awards for innovation and tech-friendliness, solidifying its industry prominence. WHAT YOU WILL GET: • 28 statutory holiday days plus 5 additional holiday days per year., • An additional holiday day with each year of service up to 5 in total., • Professional training and development., • Bonus scheme based on performance., • One to one coaching., • Career counselling., • A fantastic social environment., • Discount in Boyds Grill & Wine Bar., • Cross training between the group of businesses., • Enhanced holiday after 2 years continuous service. This role requires you to live within Greater London as the job includes some early/late shifts on event days. OVERALL PURPOSE: To exceed client’s expectations by planning and coordinating events to the companies five-star standards. At the core of the role is the importance of client management and our service offerings, attention to detail, internal collaboration, financial control, team support, overcoming business challenges, providing solutions, developing client relationships, and working to deadlines. A continuous desire to explore new ideas / creative innovations and improvements, consistently seek out new partners, suppliers, collaborators, and ways of doing things. CORE EVENT MANAGER RESPONSIBILITIES: • Professionally organise and execute all allocated events, ensuring the highest standards of excellence collaborating with client’s and having their objectives in mind, whilst meeting deadlines., • Create and maintain strong relationships based on trust with clients at all times., • Continually drive standards for the department and communicate effectively and promptly between all internal and external departments, ensuring event details are synchronised across all departments including sales, operations, AV, kitchen, and accounts., • Fostering good relationships with all departments including the kitchen, sales, operations, Blue Hut, hotel, and other partners., • Proactive communication, responding in an efficient and timely manner to all enquiries and questions from our clients., • Undertake account management activities to encourage repeat and further business and long-lasting relationships with the business., • To control and run all events from a business administration perspective ensuring accurate accounts, up to date payments, and demonstrate an understanding of the financial workings of the business., • Demonstrate the ability to improve event standards by identifying and rectifying day to day problems and regularly reviewing methods of service, systems and processes., • Maximise the impact of all events prioritising internal services and client offerings., • Actively supporting the rest of the team with their events, offering help, guidance and support where needed. SPECIALIST EVENT MANAGER RESPONSIBILITIES: • Support the running of the Weekly Event Meeting to a consistent and high standard., • Asking the right questions to ensure that the EM and OM’s have made the correct considerations and highlight any missing or incorrect information., • Act as consultant to all events during the event meeting., • Head of Events Support and Collaboration., • Communicating internal or external concerns or considerations to HoE and Directors., • Supporting the Head of Events with business development, process and client experience projects as required, • Training junior members of the team. SKILLS & ATTRIBUTES: • 2+ years’ experience in Events Management ideally from a venue, catering or agency background, including developing, implementing and managing events., • Client and account Management skills including building report, negotiation and influence., • Exhibit excellent communication and interpersonal skills., • Must be cost conscious and capable of effective cost control., • Very strong organisational and time management skills., • High level of attention to detail., • Ability to troubleshoot to find solutions to meet client briefs and budget., • High standard of personal presentation., • Client focused with the desire to deliver exceptional customer service.

TITLE OF POSITION: General Manager (GM) – United Kingdom REPORTS TO: CEO DIRECT REPORTS: SIX (subject to change aligned to business demand) PLACE OF WORK: Richmond, London (this is a hybrid role, in-office Tues-Thurs 3 days each week as a minimum) ROLE OVERVIEW The GM is responsible for the strategic and operational leadership of the UK team’s key accounts. This role is critical in mobilising and executing contracted commitments, ensuring the full team’s strengths are leveraged for successful execution. The role oversees the design, sale and delivery of customer-focused premium experiences, fostering innovation across all business units to enhance reputation and relationships with customers, clients, and rights-holders. This is achieved through the enablement and effective management of a high-performance Senior Leadership Team (SLT), ensuring operational excellence, team alignment, and an inclusive, high-integrity culture. MAIN ACCOUNTABILITIES • Comprehensive Event Delivery: Ensure the complete and successful delivery of UK contracted programmes through impactful, target driven commercial approach, ensuring successful execution of premium experiences that meet or exceed customer expectations., • Develop Product and Service Strategies: Oversee the development and refinement of product offerings, ensuring they align with customer needs and market trends while enhancing the spectator experience., • Enhance Stakeholder and Partner Relationships: Drive progressive relationships with key rightsholders, working to support current partnerships, maintain strong relationships, and ensure all parties are aligned with the project's goals and delivery timelines., • Revenue Performance: Lead and support the Sales and Marketing teams to ensure revenue targets are achieved. Regularly monitor performance, analyse key drivers, and adjust strategies as required to optimise sales effectiveness and market positioning., • Business Development: Drive business development by expanding partnerships (inc. Sodexo Live!), strengthening market presence and unlocking new commercial contracts and opportunities that drive sustainable revenue growth., • Stakeholder Communication and Reporting: Establish and maintain effective communication channels with both internal and external stakeholders, providing regular and timely updates to ensure transparency and collaborative problem-solving., • Financial Accountability: Take full ownership of the P&L, working closely with the Head of Finance to actively monitor, manage, and drive financial performance. Ensure profitability aligns with business objectives by overseeing budget planning, cost efficiencies, and sustainable growth initiatives., • Risk Management and Compliance: Monitor and manage compliance with event delivery, legal and organisational standards, ensuring all activities are conducted safely and securely, and proactively addressing potential risks to operations and team well-being., • Team Leadership: Drive a sustainable, high-performing team, fostering collaboration to achieve unified success against clear KPIs, ensuring key deliverables align with strategic priorities, further working closely with HR to enhance employee experience, uphold company culture, and ensure compliance., • Office Operations: Ensure the effective functioning of the Richmond-based office, overseeing operational efficiency and workplace environment with support from HR / Business Support. KEY EXPERIENCE • Leadership Demonstrated ability to lead and motivate cross-functional teams in dynamic and high-pressure situations, driving team cohesion and operational success in complex event settings., • Relationship Management: Strong background in building and maintaining relationships with key stakeholders, including rights holders, government bodies, and commercial partners, ensuring collaborative success., • Market Entry and Growth: Demonstrated success in establishing and scaling profitable operations, preferably in the sports, travel, or hospitality sectors., • Innovating Customer Experience: Proven ability to innovate and enhance customer experiences within the hospitality and travel sectors, driving operational excellence and customer satisfaction through creative program developments. KEY COMPETENCIES • Inclusive Leadership: Demonstrates the ability to lead inclusively, fostering a collaborative and supportive working environment that encourages team development and collective achievement., • Resilient and Adaptable: Exhibits resilience and adaptability, effectively managing changes in project scope and responding swiftly to unforeseen challenges., • Effective Communicator: Highly articulate, with exceptional interpersonal skills, capable of engaging diverse audiences and ensuring clear, persuasive communication across all levels of the organization., • Sport Industry Knowledge: An enthusiasm for the sports industry will be beneficial. WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, Miami, Melbourne and Sydney, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France alongside numerous Grand Slam Tennis experience ventures, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to make the memorable, unforgettable for sports fans. At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. WHAT WE STAND FOR STH identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. • Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver., • Spirit of Progress: We strive to be trailblazers, we seek continuous improvement and innovation in everything that we do., • Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners and the communities in which we operate

About Us At CloudOne Digital, our brands power mission-critical websites, applications, and digital experiences for businesses worldwide. We’ve built our reputation on reliability, innovation, and extraordinary service. Behind every server, every datacenter, and every network is a team of engineers passionate about keeping the internet running strong. We are seeking a Head of Engineering to lead the evolution of our engineering organization, driving both structural transformation and delivery excellence. This leader will be responsible for modernizing how teams operate, aligning engineering more closely with product and business outcomes, and ensuring scalable, predictable software delivery across the organization. What you’ll do • Redesign the engineering organization from system-aligned teams into cross-functional teams that co-own delivery outcomes alongside Product and Program Management, • Build engineer fungibility across the portfolio by developing talent strategies, internal mobility frameworks, and hiring practices that reduce over-specialization and single points of failure, • Own delivery excellence by establishing the processes, tooling, and operating rhythms that enable consistent, high-quality software delivery, • Set and communicate technical direction across teams, ensuring alignment with long-term platform and business strategy, • Partner cross-functionally with Sales, Product, Customer Success, and Operations to translate technical tradeoffs into clear business impact, • Act as a visible and credible engineering leader across the organization, influencing strategic decisions beyond engineering, • Develop and scale engineering leadership by coaching and managing engineering managers and team leads What you bring • 8+ years of engineering leadership experience, with at least 3 years managing managers, • Proven track record of restructuring engineering organizations with measurable improvements in delivery predictability, velocity, and team cohesion, • Experience implementing and operating within cross-functional team models, • Strong organizational design and change management capabilities, • Sufficient technical depth to establish credibility with engineers and guide architectural decision-making, • Data-driven approach to delivery, including use of metrics to drive accountability and continuous improvement Preferred but not required • Background in hosting, cloud infrastructure, or platform-based businesses, • Experience in B2B infrastructure, managed services, or SaaS environments, • Prior experience leading transformation initiatives in high-growth or scaling organizations Why Join Us? This is a unique opportunity to build and scale a net-new platform offering from the ground up, with direct visibility to executive leadership and meaningful ownership over strategy, execution, and outcomes. What We Offer • Competitive salary, benefits, and growth opportunities across CloudOne Digital’s family of brands, • A collaborative, team-oriented culture, • Consistent and predictable work hours, • Engaging, varied work that keeps each day different, • Opportunities to contribute ideas and influence how work gets done, • Private healthcare – Once probation period is passed, • Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’, • Pension contribution – 5% of the salary, • 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales “Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships." Please click ___ to access our Equal Opportunities Policy Also, please review our ___ in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.

Customer Service Lead - London. Customer Service / Customer Demand Planning / Demand Planning role, with proven line management experience. Reporting to the Head of Demand, foster a motivated, proactive, and effective team focused on customer service and communication.

Head Office - London, London (Central), EC3N 4AX Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Events and Groups Executive . We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Sales and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: This is an on-property role where you will be based in our hotel office space located at City of London Hotels & Temple Court on a rotational basis. Within our Events and Groups team we work to a rota, with core hours covering the office hours between 8:30am – 6pm. As GCE Executive you will be responsible effectively promoting all event & group services and functions across our group of hotels to achieve maximum sales revenue and client satisfaction for each booking. You will be the key point of contact for all group accommodation and event enquiries and working as a team, you will be integral in ensuring the achievement of all departmental revenue targets, budgets and KPIs. Managing the process from initial enquiry through to post-event follow-up, ensuring a seamless and memorable experience for guests. Key Responsibilities: • Manage incoming Group room, Conference and Event enquiries in accordance with all departmental SOPs from initial contact to final billing, including enquiries from direct bookers across all market segments, MICE agents and third-party partner platforms., • Enter all details into company systems (PMS/Sales & Catering/Restaurant systems), reporting on all activity conducted with each enquiry and booking., • Proactively promote group wide hotel facilities to maximise revenue from group accommodation and events. Striving to exceed all department KPI’s and targets., • Meet all company standards of procedure for enquiries and existing bookings with key focus on conversion and maximising profitability., • Responsible for ensuring all assigned client group accommodation and/or event details are communicated expertly, with the highest degree of accuracy and attention to detail via Operational Function sheets., • Accountable for preparing and issuing all associated admin to the highest standard in terms of accuracy and aligned to event life cycle deadlines, such as but not limited to, proposals, contracts, invoices, deposit payments, in line with company standards., • Maintain accurate records of all bookings using the hotel’s CRM or booking system., • Proactively liaise with clients to understand their needs and tailor event packages; accordingly, through in person appointments and virtual meetings, including carrying out on property client appointments and show rounds., • Coordinate and build relationships with internal stakeholders and colleagues to ensure smooth event execution. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Previous experience in hotel events, group reservations, or a similar hospitality role., • Strong organisational and multitasking abilities., • Excellent verbal and written communication skills., • Proficiency in hotel booking systems (e.g. Opera, Delphi, Infor SCS) is desirable., • A proactive and customer-focused approach., • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If this is you,Click Apply. We look forward to hearing from you.

Chef De Partie - Dartford Chef De Partie at Birchwood Park Golf & Country Club Step into a fast paced, high profile kitchen at the heart of our golf course. This is an exciting opportunity to take ownership of day to day food preparation, lead and inspire Kitchen Porters and Commis Chefs, and play a key role in driving performance. Working closely with the Head Chef, you'll balance creativity with commercial focus-controlling food costs to budget, developing revenue and expense plans, and delivering outstanding quality and customer experiences that maximise sales and profitability. RESPONSIBILITIES: * Attends work in correct uniform, at correct rostered time. * Completes all food preparation for all catering outlets, which may include bar/lounge, snack bar, on course sales and function suite * Be Able To Work Alone As Well As a Team * Meets all standards for performance, appearance and service provision * Maintains existing food programmes and develops new concepts/strategies that ensure the highest possible quality of food and service to meet customer expectations and assure repeat business. * Ensures relevant records such as temperature sheets, and food labelling is kept up to date * Ensures that all policies and procedures related to the operation of the Food and Beverage department are enforced and implemented appropriately, including personnel management, sanitation, food preparation, storage and health and safety. * Implements and maintains effective inventory and shortage controls * Ensures that adequate inventories are maintained, and storage is provided * Reviews all bookings for catered activities, i.e. banquets/meetings/weddings/societies etc * Works with other departments to ensure efficiencies of operations * Complies with BGL personnel policies and health and safety procedures * To undertake any further duties as requested by the management Benefits • Meals On Duty, • Uniforms Provided, • 50% Off For You & 3 others When Dinning (Once a Month), • Free Access To Health & fitness & Golf, • Company Pension Scheme, • Holiday Entitlement, • Maternity & Paternity Leave