Trabajos head of customer service en Reino Unido - Page 5

Lead tooling strategy for product design, content design, service design & user research tools, champion automation and AI‑enabled tooling, and emerging operational practices that enhance efficiency and consistency. Head of Design Operations – Digital Customer Experience. Proven track record in

In Customer Love at Butternut Box and Marro, our North Star is to deliver fresh food to happy dogs, cats and humans. We’ve come a long way since our co‑founders (Kev & Dave) hand‑delivered the first Butternut Box, we now feed a lot of dogs across the UK – but we want to feed dogs everywhere.

A leading financial institution in the UK is seeking a Head of Service Design to drive journey innovation and oversee a team that ensures high-quality service design aligned with business objectives. This role is pivotal in enhancing customer experience across digital and offline channels.

A global financial services provider is seeking a Head of Payment Acceptance Servicing to lead strategic initiatives and enhance customer satisfaction. The ideal candidate will have exceptional leadership skills and a proven track record in customer service.

Customer Service / Technical Administration.

Area General Manager Hard FM Service Provider London - up to 90K+package/bonus Are you an experienced senior manager looking for a new challenge? Or are you an Account Director or Operations Manager looking for the next step in your career? Do you have experience managing multi-site maintenance contracts? One of the established names in the commercial building maintenance industry is looking to recruit an Area General Manager to look after a collection of commercial properties in and around Central London. They are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team. The role will also be reporting directly to the Business Unit Leader and will be responsible for managing a number of commercial buildings in London. There is an excellent mix of contracts including commercial properties and higher education and all have permanent maintenance teams on site which are headed up by Account Directors. The value of the contracts total at around the £12 million mark with lots of potential to grow the business unit. Time will be spent based on each of the locations with the option to work from their city based head office when needed. The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows: Excellent influencing and negotiation skills. Strong financial skills. Ability to manage conflict and crisis situations effectively. Provide leadership, and ensure the planned development of a portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are explored to deliver increased turnover and profitability. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure additional services and projects are added, and contracts are re-won on re-tender. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team of Account Directors. Financial responsibility for the delivery of plan commitments for the contract portfolio. The development and review of teams, appraisal, and the application of effective people management practice. The package on offer includes: Up to £90000 £5000 car allowance 20% Bonus Pension Healthcare Requirements: Hard services background, ideally with recognised electrical or mechanical qualifications. Managerial experience at Account Director or above within a hard services environment is essential. Proven experience within the commercial maintenance industry. Excellent motivational and influencing skills, with high levels of personal integrity. A proven track record in commercial portfolio management. Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage and prioritise a demanding and varying workload. Strong financial understanding. TPBN1_UKTJ

About The Role: HomeServe are now recruiting for directly employed Gas Repair Engineers to join our team! Location - Dartford Full Time - You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work Salary - £51,400. Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Seasonal hours (shorter hours in the summerwith the same pay) Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Gas Repair Engineer you will undertake the maintenance and repair work of gas appliances and central heating systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate: What you must have: CCN1, CENWAT1, HTR1 & CKR1 (if successful, copies of your certificates must be provided) Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Gas Repair Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! If your experience matches what we need you will be sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at this stage, we will be in touch to invite you to an in-person interview. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company: Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

Continuous Service Improvement Lead - Telecoms / Defence / SCIDA Location: Warwick HQ (CV34 5AH) - Hybrid Working Industry: Telecoms, MOD, Defence, Critical National Infrastructure Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits Join Telent and help support the UK's critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service. We're seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly. Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance. The Role: As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDA's assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA , supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture. CSI Lead - What You'll Do: Continuous Improvement Governance Develop and maintain a continuous improvement approach using OODA Loops (mobilisation) and PDCA (steady-state operations) Lead the Continuous Improvement Plan (CIP) as a live and evolving document Promote improvement culture and ensure adherence to governance and best practices across MOD, RAF and Telent teams Stakeholder Engagement & Communication Communicate improvement plans, progress and outcomes through dashboards, reports, forums and presentations Facilitate reviews, workshops and innovation summits to validate and celebrate improvement activity Process & Practice Implementation Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability Develop recognition mechanisms to reinforce positive improvement behaviours Track and manage initiatives through SharePoint CI registers, Planner Kanban boards and Excel tracking tools Performance Measurement & Reporting Define and monitor KPIs for efficiency, quality, engagement and innovation Use dashboards and analytics to report performance and drive decision-making Conduct regular reviews and adapt improvement strategies based on data and feedback Innovation & Change Management Identify and promote opportunities for process, tool or service improvement Lead business case development, prioritisation and successful implementation of initiatives CSI Lead - Who You Are: You are a proactive, credible and analytical improvement leader, confident working with senior stakeholders and operating in complex or regulated environments such as Defence, RAF, Telecoms or large technical organisations. You combine structured thinking with strong communication skills, can influence effectively, and enjoy embedding sustainable, measurable improvements. CSI Lead - Key Requirements: Excellent communication, facilitation and reporting skills Experience presenting to senior stakeholders and customers Proven background in service improvement, business analysis or related fields Strong knowledge of CI methodologies (OODA, PDCA, ITIL) Customer-facing and presentation experience QEHS/contract documentation writing capability ITIL 4 Foundation qualification NPPV3 / SC Security Cleared (or ability to obtain) Experience designing and delivering training and recognition programmes Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner) Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel) Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent experience An understanding of RAF and/or Defence structures Telent - What We Offer: A career at Telent provides opportunities to grow, innovate and contribute to nationally important work. We value diversity, encourage new ideas and support continuous development. BEN1 Car Allowance 26 days annual leave + 8 bank holidays (with buy/sell options) Company-matched pension Flexible Benefits portal Family-friendly policies Wellbeing and occupational health support Telent Reward Scheme - discounts on cinema, restaurants, shopping and more We are committed to an inclusive culture where everyone feels they belong, can be themselves and thrive. Our people reflect the diverse communities we support. Telent Core Values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility #LI-Hybrid #TJ-Hybrid About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you'll be doing You'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we're looking for You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

Job Opportunity: HR Team Leader Location: Stockport Town Centre Contract: Full-time (37.5 hours per week) Part-time considered Salary: £34,000 £37,000 per annum Reports to: Head of People & Performance About Us We are a values-driven organisation committed to excellence in people management and employee wellbeing. As part of our Human Resources Department, youll play a pivotal role in shaping a positive, inclusive, and high-performing workplace culture. The Role As HR Team Leader , you will lead our HR Advice & Support Team, ensuring fairness, consistency, and outstanding customer service across all aspects of HR. This is a hands-on leadership role where youll: Provide expert advice to managers on investigations, disciplinaries, grievances, and performance management Drive employee engagement, wellbeing, and inclusion initiatives Manage and develop HR Officers and administrators, ensuring high standards of delivery Oversee absence, sickness, welfare, and conduct processes Liaise with trade unions and external advisors, supporting tribunal preparation and TUPE processes Chair formal meetings, lead investigations, and act as mediator when required Support policy development, training, and compliance with employment law and best practice Present HR data and reports to senior management, influencing strategy and organisational direction What Were Looking For Were seeking a proactive leader who thrives in a dynamic HR environment. Youll bring: Strong HR experience with excellent knowledge of employment law and equality legislation Proven ability to manage or supervise staff teams CIPD qualification (or willingness to work towards one) Excellent communication skills both written and verbal Experience in employee relations, TUPE, restructures, and tribunal preparation Strategic problem-solving skills and the ability to influence organisational direction Commitment to fostering inclusion, wellbeing, and a person-centred ethos Benefits We value our people and offer a comprehensive benefits package, including: 25 days holiday 8 statutory days (pro rata) Birthday off Pension & life assurance Sick pay, probation bonus, welcome back bonus Enhanced maternity, paternity, compassionate & carers leave Employee Assistance Service, medical & dental benefits Discounted rail tickets, staff discounts, refer-a-friend scheme Company mobile phone, laptop, travel allowance, lease/rental car allowance Staff awards recognising excellence Why Join Us? This is an exciting opportunity to make a real impact in a supportive, forward-thinking organisation. Youll be empowered to lead, innovate, and shape HR practices that truly enhance employee satisfaction, retention, and organisational success. Apply today and help us build a workplace where people thrive. This role is subject to satisfactory DBS and Refenrecing checks This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time. TPBN1_UKTJ

Our client are a global delivery solution provider who offer a seamless cross-border trade to their Multi-National clients . Their e-commerce solutions are backed by their innovative tech, excellent customer service and extensive logistics expertise. Due to expansion they are now looking for a new Senior Business Development Manager who will be responsible for the successful acquisition of high-quality new business accounts using a consultative selling approach. They are required to develop and manage a strong pipeline whilst expected to source their own leads ensuring a high conversion of new business. This individual needs to be highly motivated, a self-starter able to identify and develop new business from multiple sources. Key Responsibilities: - Identify, manage and develop prospects for new business ensuring revenue targets are achieved. - The ability to demonstrate high-level consultative selling techniques to senior-level decision-makers. - Deal directly with customers senior management to identify opportunities to generate professional and comprehensive proposals. - Manage all proposals by defining all stakeholder requirements. Appropriately engage all support departments to ensure the customer's needs can be delivered and exceeded. - Negotiate, manage and implement agreed commercial agreements ensuring additional business is gained to achieve targets. - Become a trusted advisor with excellent knowledge about our customers and their industry. - Work with Head of Sales and other team members to drive the overall sales pipeline. - Prospecting for new customers and lead generation, self- sourcing and utilising insights to create opportunities. - Follow up on all leads identified or provided through our internal data strategy. - Manage data for new and prospective clients in CRM, ensuring all information is logged, accurate and completed daily. To apply for the role ALL APPICANTS MUST HAVE either an International e-commerce or International Courier background, with a successful record and have the drive to bring on good quality accounts TPBN1_UKTJ

As the successful Applications Engineer, you will be working alongside a friendly team of applications and service specialists, responsible for delivering high-quality CNC applications support, programming, prove-outs, demonstrations, and customer/dealer training on advanced sliding-head and fixed-h

Head of Customer Service Experience Insights. Sign in to set job alerts for “Head of Customer Success” roles. Head of Client Success - Customer Experience.

A leading financial institution in London is seeking a Head of Service Design to drive journey innovation and uphold customer experience standards.The successful candidate will lead design teams, develop operating models, and create user-friendly interfaces across digital platforms.Strong leadership

You will get an opportunity to liaise with the Head of Sales, Service, and Operations team to drive operational improvements in the Customer Service merchant communication funnel. You will work with key stakeholders, including the VP of Product, where you will represent our merchant perspective and

There are 2 parts of the role: Customer Service/Technical Administration and Finance. Monday – Friday – OFFICE BASED ONLY.