Head of customer service jobs in United Kingdom - Page 4

Nursery Manager Full time, on-site £33,000 - £35,000 per annum starting salary before bonuses, ideal start date 25th November, open to discussion. We are looking for a dedicated Nursery Manager to join and lead our friendly team in Swanley at our brand-new setting. The nursery has been running for 26 years, recently relocating to a bespoke building in Swanley Park. As a Nursery Manager you will be responsible for all aspects of the nursery operations and compliance, leading with exceptional people, commercial and educational standards. This is a role where your knowledge of nursery education and expertise, customer service and people development combine to create an environment for children to thrive! Dawn to Dusk Day Nursery is a home from home nursery looking for an enthusiastic, energetic and motivational Nursery Manager. This is an exciting opportunity to lead a happy nursery where we focus on encouraging children to be children, learning through fun and engaging play. You will be working with a dedicated team in a caring, family friendly and stimulating environment. The Nursery Manager works closely with the Director whilst also being expected to work autonomously in relation to everyday management responsibilities. The role requires the confidence to make decisions considering the reputation and financial aspects of the business whilst balancing a high degree of sensitivity to the needs of children and families. You will have a fantastic team to support you in your role as Manager, including a Full Time Assistant Manager, Part Time Office Manager/Administrator and Full Time SENCO, all supernumerary to ratios. Expectations from a successful candidate: · The ability to provide operational management of the nursery facilities and staff, to ensure a high quality, balanced provision of good practice education and care is delivered at all times. · Responsible for adherence to policies and procedures. · Ensure that the CPD, training, support, mentoring and supervision of the staff team inspires and leads ambitious practice. Good HR skills needs to make sure the team thrives. · To create a welcoming setting in which parents are happy to entrust their child. · To promote a successful and profitable business. · Engage with the local community and marketing the nursery to reach maximum occupancy whilst providing excellent customer care. Qualifications and experience required: A full and relevant level 3 qualification, higher or QTS. DBS enhanced disclosure within the child workforce sector Paediatric 12hr First Aid certificate Safeguarding training and qualification Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK 51 weeks a year full time, 40 hours per week with the ability to be flexible to ensure tasks are completed. Your responsibilities will include (but are not limited to): Management of the nursery and staff, and the overall care and education for the children in the setting. Conducting meetings with staff members and ensuring effective staff deployment. Assume responsibility for the daily operation of the nursery with agreed plans and budgets and that the nursery target occupancy levels are met. Financial management: income and expenditure, and occupancy, alongside our Office Manager. Thorough management of staff, supporting the care and education of the children in the nursery within a key person structure, promoting good practice and being a role model for other staff and children. Overall management, planning, and development of the nursery in close contact with the Director. Identify training requirements for team members, liaising with the Assistant Manager to ensure delivery and evaluate effectiveness. Handle people management in collaboration with the Assistant Manager and/or Director, including recruitment, induction, performance reviews, disciplinaries, grievances, and absence management. Communicate effectively with staff, parents/carers, and external agencies, demonstrating excellent customer service skills. Complete relevant paperwork and records to required standards and deadlines. Ensure the safeguarding, health, safety, and welfare of the children, including responsibility for child protection issues in liaison with appropriate agencies. Maintain adequate staffing levels in line with statutory ratio requirements, including arranging staff cover and rotas. Promote and apply equal opportunities policy throughout the nursery. Benefits Include: 31 days off, 20 bookable. Birthday off. Discounted Childcare. Christmas Bonus. Performance related Bonus. Social Events. Free Parking. Free drinks and access to nursery lunches. Attendance bonus. Training opportunities. Company Pension.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned.

The Cheese Toaster is an established street food company specialising in flat-iron sourdough cheese toasties since 2019. We trade at weekly food markets, work at some of the UK's top festivals and cater for Film/TV, Corporate Clients, Weddings and Events. We have worked with the likes of The Chicago Bears, Amazon, Nike, Warner Bros, Netflix, The BBC, Lidl, Jaguar, Landrover and Thorpe Park. Likewise, we have catered for The Crown, Matilda, Sonic 3, Paddington in Peru, Top Boy, Star Wars, The Nevers and The Witcher. We're looking for an Experienced Grill Cook to join and lead our team for Southbank Winter Market. Our ideal candidate: ● Must have a strong knowledge of food safety practices. ● Experience operating flat top griddles. ● Experience using a deep fat fryer. ● Has incredible attention to detail. ● Hold strong quality control standards ● Ability to deliver excellent customer service. Responsibilities: ● Prepare, cook and deliver food quickly and to a high standard. ● Maintaining a high standard of cleanliness of the kitchen and surrounding areas. ● Ensuring the correct usage of all machinery and equipment. ● Assisting with the loading and unloading of deliveries and supplies. ● Representing The Cheese Toaster and providing excellent customer service. ● Answering questions about our menu and understand allergens/dietary requirements. ● Comply with all health, safety and sanitation regulations. A level 2 food hygiene certificate and knowledge of the Safer Food Better Business HACCP. Perks: ● Working at the popular Southbank Winter Market ● Performance based commission over Christmas period. ● Free meals on shift and staff discount ● Opportunities to help develop our menu and have creative input ● Being an early part of a fast-growing and ambitious brand Pay £13.50ph Expected hours: Approx 40 hours across 4–6 days a week Additional pay: ● Performance bonus ● Tips Education: ● GCSE or equivalent (preferred) Experience: ● Previous experience as a grill chef or line chef (required) Licence/Certification: ● Level 2 Food Hygiene (required) Application deadline: 27/10/2024 Expected start date: 29/10/2024

We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food focused pub. As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

Description At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary. Bringing it to the role: Our Restaurant General Managers (RGM) bring a wealth of experience from diverse sectors such as supermarkets, pubs, high street retailers, and banks. What unites them is their leadership that prioritises empowering their teams. As an RGM, you'll have the autonomy to operate your restaurant as if it were your own, focusing on enhancing performance in four crucial areas: People, Customers, Sales, and Profit. By fostering a culture of excellence, you'll cultivate and coach a highly efficient team that consistently provides a dependable and outstanding experience for customers, while also driving business expansion. And when times get tough, they roll up their sleeves and get stuck in, supporting their team where they can. Your role will involve: Leading on day-to-day operations, including food preparation, inventory management, and ensuring a clean and welcoming environment for our customers. Honing essential managerial skills, such as scheduling, team coordination, and effective communication, to lead a motivated and efficient team. Providing exceptional customer service and ensuring customer satisfaction through prompt problem-solving and a friendly demeanour. Collaborating with colleagues and other managers to maintain high-quality standards and uphold our brand's reputation. Embracing a continuous learning mindset, taking feedback constructively, and applying it to improve your skills and performance. Be Original. It’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original. You’ll work with colleagues who all bring their originality to the table, who bring energy, spirit and sizzle to the restaurant floor and make every shift high flyin’ and high fryin’. We take your ambition seriously; you’ll be treated with respect and supported in everything you do as you roll up your sleeves and bring finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible schedules to cross-training and the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC. Who we are. Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you join us; to bring it. Your energy, grit, spirit, and story. Ready to apply? If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it. Neurodiverse? Our accessibility toolbar can support you when you apply. UNITED BY THE BUCKET At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin’ good. But our blend over bland approach doesn’t just apply to our chicken. We value, support, and celebrate all the things that make our KFCers authentic and original. Because whatever your flavour – your ability, age, background, ethnicity, gender, religion, or sexual orientation - we’re all united by the bucket. If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.

I am seeking a passionate Kitchen Manager to lead my client's energetic and friendly kitchen staff. In this role, you’ll inspire your team to create unforgettable dining experiences for your guests. This is an exciting opportunity to advance your career within a rapidly growing company that prioritises its people. About The Company What They Offer The successful Kitchen Manager will enjoy: A competitive salary of up to £37,000 per year, based on experience Unlimited complimentary cinema tickets for you and your friends 50% discount on all food and beverages (calories not included!) A comprehensive Employee Assistance Programme offering support in various areas, including finance and well-being Retail discounts A Cycle to Work Scheme Exciting staff events and team-building activities A great reason to start your day! Your Role As the Kitchen Manager, you will oversee all aspects of food preparation, ensuring every dish meets the highest standards. You will need: A dynamic leadership style to train and motivate your team, delivering outstanding service while maintaining operational excellence A keen eye for detail to ensure everything is perfect before service begins Full confidence in managing kitchen operations, including scheduling, inventory control, and ordering Strong knowledge of health and safety regulations as well as kitchen administration Collaboration with the management team to optimise service delivery and contribute to the cinema’s ongoing success What I Am Looking For Ideal candidates will possess: A genuine passion for hospitality and a commitment to fostering the same in your team A vibrant personality that enhances the workplace A love for food, beverages, customer service, and connecting with people An entrepreneurial mindset and a strong sense of initiative Previous experience as a Kitchen Manager, Head Chef, or Sous Chef, ideally in a fast-paced, branded environment Ready to Join The Team? If you’re excited about leading a kitchen team and creating memorable dining experiences, we want to hear from you! Apply today to maximise your chances for an interview. Job Type: Full-time Pay: £37,000.00 per year Experience: Kitchen management Cooking Work Location: In person 5 days out of 7 on a rota basis

We are looking for an enthusiastic, ambitious and experienced chef to fill the position of Sous Chef and joining the kitchen team at Baccalà. We are keen to hear from those with a passion for seafood, wine and hospitality and are willing to learn, grow and share experience within a passionate team. You will work closely and report to the Head Chef, to deliver a healthy business and to support and develop the kitchen team and product. This role requires a previous experience of minimum 2 years at Sous or Senior cdp level, within a similar restaurant, ensuring that you have a comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards. knowledge of Italian Cuisine is an advantage. A good level of spoken and written English is essential for the role. Organization and time management skills are essential. Advanced computer skills. Customer service skills Sunday + Monday fixed weekly OFF Located in central London, near London Bridge Birthday paid off + complimentary dinner at the restaurant Outstanding quality staff meals during the shift Regularly planned food, wine and extra virgin olive oil trainings WSET sponsored courses Great career opportunity within a growing brand Exciting and talented young kitchen team Producers, suppliers and markets regular visits

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We are looking for someone fun, that pays attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Assistant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Assistant Manager will play a crucial role in the restaurant's success by creating a positive experience for our guests and maintaining the highest standards of quality and service. ** ** Key Responsibilities**:** · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary.

Are you a friendly, self-motivated individual with a passion for customer service? We are seeking a dynamic Wine & Spirit enthusiast to lead our charming takeaway store, specialising in fine wines, Cognacs, Armagnacs, and beautiful flowers! About Us: Located in a vibrant neighborhood, we pride ourselves on offering a unique selection of high-quality products and an exceptional customer experience. As the face of our store, you will play a crucial role in creating a welcoming atmosphere that keeps our customers coming back for more! Position: Wine & Spirit Store Manager Shift Times: 11:30 AM - 10:30 PM Optional Additional Days Available Key Responsibilities: - Lead and manage day-to-day operations of the store - Provide outstanding and knowledgable customer service, building rapport with our valued clients - Handle orders & deliveries (experience with STO preferred) - Conduct weekly stocktakes and manage inventory levels - Ensure the store is well-presented and stocked with our premium products Ideal Candidate: - Previous experience in a managerial role, particularly in wines or hospitality - Strong knowledge of wines and spirits - Excellent communication and interpersonal skills - Proven ability to manage stock, orders, and inventory efficiently - Passion for delivering exceptional customer service and engaging with the community - A friendly and approachable demeanor, reflecting our store’s welcoming spirit Why Join Us? - Possibility to enjoy a balanced work-life with a 4-day working week - Work in a friendly neighborhood surrounded by great customers - Opportunity to showcase your leadership skills and take ownership of the store - Competitive salary and flexible schedule with the option to work an extra day If you’re ready to take the next step in your career and contribute to a beloved local store, we would love to hear from you! We can’t wait to meet you! Job Type: Full-time Pay: £12.40 per hour Benefits: Discounted or free food Work Location: In person Reference ID: Deli and Wine bar professionals

Job description Job Overview We are seeking a skilled Salon Manager to oversee our salon operations and lead our team of beauty professionals. The ideal candidate will have a passion for the beauty industry and excellent leadership skills. Responsibilities - Communicate effectively with clients and staff to ensure exceptional service - Provide leadership and guidance to salon staff - Manage daily salon operations, including scheduling, inventory management, and customer service - Utilise organisational skills to maintain a well-run salon environment - Drive retail sales through effective merchandising and promotion strategies - Oversee sales management activities to achieve revenue targets - Lead team management efforts by motivating and supervising staff - Handle administrative tasks related to payroll, budgeting, and reporting - Skills - Multilingual abilities are advantageous,must speak fluently Vietnamese - Strong leadership qualities to inspire and guide the team - Organisational skills to manage salon operations efficiently - Sales management experience to drive retail sales - Retail management expertise for effective merchandising - Team management capabilities to lead and motivate staff - Supervising skills to ensure smooth salon operations - Administrative proficiency for handling various tasks efficient - This role is ideal for someone passionate about the beauty industry,with the skills to manage a successful team and drive the salon 's growth. - Job Type: Full-time - Pay: £32,000.00-£38,700.00 per year - Location: Highgate, Hampstead - Additional pay: - Bonus scheme - Commission pay - Performance bonus - Tips - Yearly bonus - Benefits: - Company pension - Employee discount - Store discount - Schedule: - Monday to Friday - Weekend availability - Work Location: 246 Haverstock Hill NW3 2AE - Application deadline: 30/10/2024

We’re looking for an experienced Head Chef to lead our kitchen and shape the menu at our charming Old English pub. If you’re passionate about traditional English cuisine and thrive in a hands-on, creative role, we want to hear from you! Key Responsibilities: • Create and oversee our new menu, ensuring top quality and consistency. • Manage, train, and inspire a small kitchen team. • Ensure smooth daily operations, with a focus on food safety and hygiene. • Deliver exceptional food and customer service. What We’re Looking For: • Proven experience as a chef in a similar role. • Passion for traditional English food. • Strong leadership, organisation, and time management skills. • Commitment to high standards and excellent service. • Ability to work six days a week. What We Offer: • Competitive salary (based on experience). • Free meals and accommodation. • Discounts on food and drinks. • Paid holidays. • Performance-based incentives. Ready to bring your culinary skills to a growing, dynamic pub? Apply now!

Restaurant Supervisor - Hot N Juicy Shrimp The Restaurant Supervisor at Hot N Juicy Shrimp ensures efficient operations, exceptional customer service, and a positive guest experience. They lead the front-of-house team, oversee the QR code ordering system, and maintain cleanliness and readiness using Trail Hospitality. Key Responsibilities: Team Leadership: Supervise and motivate staff, ensuring adherence to service standards. Train employees on customer service and QR code ordering. Customer Service: Greet guests, assist with orders, address concerns, and ensure satisfaction. Handle complaints and escalate when necessary. Order & Quality Management: Ensure accurate orders, timely service, and high-quality food presentation. Communicate any allergy or dietary needs. Health & Safety: Oversee hygiene standards, conduct cleanliness checks, and ensure safety protocols are followed. Operational Oversight: Use Trail Hospitality for opening/closing checks and inventory management. Assist with scheduling and staff performance. Skills: Leadership: Ability to lead and maintain high service standards. Communication: Clear, friendly interaction with guests and staff. Problem Solving: Address customer and operational issues efficiently. Attention to Detail: Ensure accurate orders, cleanliness, and smooth operations.

We’re looking for a charismatic and talented Senior waiter/waitress to join the team at Crispin. Crispin is a neighbourhood restaurant, between the city and Spitalfields, East London. We bring inventive, ingredient led dishes with a bright, buzzy and slick service. Our team are fun, inclusive and reputable; general manager Alessandra Pertusati and Lewis de Haas, executive chef, work with the team to deliver an exceptional guest experience. The role You'll have a passion for great food and wine, have several years experience in Front Of House, be highly organised and demonstrate a natural flair for customer service. Confidence to smoothly handle a busy service is key. The requirements - Generous, kind and dedicated human being - A passion for delivering an exceptional guest experience and a hunger to learn - Previous experience in a similar high end restaurant - Wine interest required; wine knowledge desired - Previous bar experience appreciated The benefits Full time position, 2 days off, including Sundays. The candidate can expect: - Up to £16 per hour, inclusive of service charge - Personal development plans - The opportunity to be yourself within an open, supportive environment - Free induction meal for 2 on arrival - 20% off retail wine price - Fairly managed rotas for balance - Opportunity to work with our wider teams at internal and external events with some seriously well-known brands, alongside other restaurants, collaborations, food fairs and weddings

We are seeking a skilled Restaurant Manager to oversee our dining establishment. The ideal candidate will be responsible for managing daily operations, ensuring excellent customer service, and maximising profitability. ## Duties - Supervise and lead the restaurant team to deliver exceptional service - Coordinate with the kitchen staff to ensure timely food production and delivery - Manage inventory levels and order supplies as needed - Implement and maintain high standards of cleanliness and food safety - Develop and execute marketing strategies to attract customers - Handle customer inquiries and resolve any issues promptly - Train new employees on restaurant policies and procedures ## Qualifications - Previous experience in team management within the hospitality industry - Knowledge of restaurant operations including bartending, cooking, and food production - Strong leadership skills with the ability to motivate staff - Understanding of food safety regulations - Experience in a hotel or restaurant setting is advantageous